Helpdesk Freelancers

Browse Helpdesk job posts for project examples or post your job on Upwork for free!

Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 35 Helpdesk projects are completed every quarter on Upwork.

35

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.54.

4.54
Last updated: May 1, 2015
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  1. Nico Muselle

    Nico Muselle

    Operations Manager/Team Leader/Customer Support

    Bulgaria - Last active: 07/20/2012 - Tests: 6

    With 10+ years experience in customer support and 3 years in team leading experience I'm looking for a telecommute position where I can use my previous experience and expand my management capabilities. Working for different companies as a freelancer, I adapt quickly to every new situation and am always ready to take on a new challenge. I consider myself to be a very responsible and reliable person and I understand the functions and needs for a successful support center. I used to run my own business and worked as a freelancer in Belgium for about ten years. This means that I know very well the importance of customer satisfaction and what needs to be done to achieve it Whether you want to enhance customer satisfaction, evaluate, improve or streamline support processes, assess training needs or need a people manager, do not hesitate to contact me.

    $30.00 /hr
    8 hours
    5.00
  2. Sheraz Khan

    Sheraz Khan

    I.T Specialist | Business Process Modeling using Visio and Balsamiq

    Pakistan - Last active: 6 days ago - Tests: 54 - Portfolio: 24

    Thank you for taking the time to review my profile. Over decade of experience in Information Technology, I decided to focus on what is my real passion, helping individuals to reach their personal and business goals. I can provide you with the satisfaction and commitment to your business needs. As a Freelance IT Professional, I have not only worked with businesses of different nature but I have also assisted many clients on a personal and business basis around the globe. I enjoy the challenges that everyday this profession brings to me and realize the importance of getting the job done whether big or small.

    $27.78 /hr
    662 hours
    5.00
  3. Saikat Mitra

    Saikat Mitra

    Social Media Management, Writing, Web/Market/Business Research Expert

    United States - Last active: 20 days ago - Tests: 10 - Portfolio: 2

    I hold a bachelor's degree (Magna Cum Laude) in Accounting from the Newman University of Kansas, USA. Management was my second major and through internships and work experience with hotel management company and accounting firm, I have the skill-set required to perform most accounting related jobs as well as jobs related to technical writing, customer service/support, admin. support, marketing, web research etc. I am looking forward to work with serious clients who wants to get their job done in a timely manner with perfection.

    $9.44 /hr
    73 hours
    5.00
  4. Maria L.

    Maria L.

    Customer Support-Call Handling-Email Handling-Voice Over-Voice talent

    Greece - Last active: 18 hours ago - Tests: 13 - Portfolio: 20

    I work in posts of great responsibility for this reason I am able to handle tight deadlines very well. I have excellent knowledge of MS Office and in particular Word, Excel and PowerPoint. Also I am familiar with Google Docs and especially creating, sharing and storing files on Google Drive. I have vast experience in call handling and email handling and know how to use Zoho CRM and Zendesk. I am self-motivated with great regard to detail. My goal is to establish a continuous collaboration with each employer by making sure that their job was done in the best and most accurate way. I am always open to new knowledge and expert’s advice.

    $20.00 /hr
    2,703 hours
    4.66
  5. Michael C.

    Michael C. Agency Contractor

    Operations Manager, Project Manager, Six Sigma Master Black Belt

    Philippines - Last active: 9 days ago - Tests: 24 - Portfolio: 4

    Recognized throughout my career for being a visionary and innovative leader, leveraging knowledge of reporting, feedback, engagement and planning to significantly increase productivity and achieve targets and long term goals and seeking a position in your company, bringing 12 years of working experience, management and leadership. I will be able to help you with the following: - Operations Management - Project Management - Lean Six Sigma / Process Improvements - Call Center Consulting / Call Center Setup / Campaign Broker - Crowdsourcing & Crowdfunding - Business & Management Consulting - Reporting & Business Analysis - Customer Service, Sales Training & Quality Assurance - Workforce and Scheduling - Admin Setup (Salesforce, Five9, Zendesk, ZohoCRM, etc) - Technical Training & Product Training - Training Modules and eLearning Courses Author - Technical Skills (Level 1 - 3 Tech Support Expert) - Internet Marketing (Adlinkr, Response360, Constant Contact, PureSend etc) - Web Development (Wordpress, Joomla, etc) - Web Design, SEO, Web Hosting, VoIP, Call Center and other services Glad to be of service!

    Associated with: Performance 360 Solutions OLD, Performance360 Solutions Inc

    $22.22 /hr
    7,051 hours
    4.91
  6. Danielle G.

    Danielle G. Agency Contractor

    Resume/CV & Selection Criteria Writer, Business Communications Expert

    Australia - Last active: 8 days ago - Tests: 17 - Portfolio: 6

    My objective is to make you stand out from the crowd. I have over a decade of experience in the Corporate and Contact Center Industries with multiple resumes, workshops and business communications achieved. As a skilled wordsmith, I have the ability to produce clear, concise, and professional articles which are grammatically correct and error free. If you want a certified trainer/resume writer to assist you in achieving your organizational or individual objectives, drop me a line. I can assist you with: -Selection Criteria Responses -Process/Instructional Design -Customer Service -Image Consultancy -Training & Development -Adult Learning -Creative and Technical Writing -BMR Article Writing -Business Proposal Writing -Professional/Company Profile Writing -Resume Writing -Contact/Call Center Management -Voice & Language Training -English Proficiency -Employee Relations -Personality Development -Goal Setting -Life Coach

    Associated with: Bella Cucina Consultancy

    $27.78 /hr
    384 hours
    4.61
  7. Mark Cooper

    Mark Cooper Agency Contractor

    Enterprise Mobility Admin, Senior IT Specialist & Lead System Analyst

    United States - Last active: 20 days ago - Tests: 5

    Professional IT Engineer with a Bachelor’s of Science degree in Computer Information Systems. 19 years in-depth technical expertise and business experience at top Oil and Gas companies (Schlumberger / WesternGeco) and computer firms (Microsoft, Compaq) as a Enterprise Mobility Administrator, Senior Mobile Specialist (Mobile Device Management (MDM)), Systems Analyst 2, Programmer, Application Engineer, IT Trainer, Encryption Trainer - Credant and Bitlocker Champion, Knowledge Champion, Technical Support Lead / Trainer, IT Support Analyst L3, Quality Assurance (QA) Tester, Courion Admin, and VoIP (Voice Over IP) Admin. Abilities include finishing assigned tasks with minimal supervision and using problem solving and people skills to satisfy clients. Ability to manage priorities and tasks as needed in a fast-paced work environment. Superior interpersonal, strong organizational, detail-oriented, analytical, instructional, and troubleshooting skills. Exceptional verbal and written communication and collaboration skills to effectively communicate with multiple teams.Future goals include education leading to a Doctorate / PhD in Computer Information Systems.

    Associated with: AAA Mobility Solutions

    $33.33 /hr
    0 hours
    4.79
  8. J a v i e r F.

    J a v i e r F.

    Senior Excel VBA developer - Business Intelligence in Excel

    Spain - Last active: 4 months ago - Tests: 2 - Portfolio: 1

    • Consultant and Developer of ad hoc KPI Dashboards (Excel/VBA) • Optimization of Processes according to Six Sigma (DMAIC) QM Methodology • Familiar in Customer Service and Technical Support in multicultural environment (SSC) • Quiet, thoughtful, adaptable & team-oriented • Organizational-communicative talent, power of analysis & pragmatic reasoning • Fast apprehension and ability to develop and implement innovative solutions • Accustomed to stress and interested on continuing professional development I'm native German/Spanisch +English, French, and other European languages Specialties: Process optimisation, Analysis & Reporting, MS Excel & VBA Industries: Telecoms & IT, Insurance, Travel, Industrial Automation

    $25.00 /hr
    0 hours
    0.00
  9. Karelyn Lambert

    Karelyn Lambert

    Experienced Virtual Assistant with ASBA

    United States - Last active: 18 hours ago - Tests: 16 - Portfolio: 3

    Eleven years experience in an Administrative position. Four of those years have been spent in a Virtual Assistant role. Possesses solid clerical, research, and verbal/written communication skills. Demonstrates advanced proficiency with MS Office including Project and Visio, types (60 WPM), experienced in project and staff management, and has excellent customer service skills. Currently holds an Associate of Business Administration degree.

    $15.00 /hr
    4,313 hours
    4.47