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Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

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On average, 43 Helpdesk projects are completed every quarter on Upwork.


Time to Complete Upwork Helpdesk Jobs

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Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.44.

Last updated: October 1, 2015
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Theodore Albert Lim

Theodore Albert Lim

Certified Public Accountant, Quickbooks/Xero Bookkeeper, Excel Expert

Philippines - Tests: 16

With several years experience as a Consultant in the field of Finance, over 11 years of experience in the corporate world as an Administrator, Tech. Support and Project Manager, and more recently as a College Professor and a Freelance Bookkeeper and Accountant, I am venturing into the outsourcing arena for opportunities to add value to my clients and expand my experience. As an Accountant, I am aware of the factors that affect business, and hope to use this knowledge to enhance the value of your organization.

100% Job Success
$13.33 /hr
12,323 hours

Karelyn Lambert

Karelyn Lambert

Experienced Virtual Assistant with ASBA

United States - Tests: 16 - Portfolio: 3

Eleven years experience in an Administrative position. Four of those years have been spent in a Virtual Assistant role. Possesses solid clerical, research, and verbal/written communication skills. Demonstrates advanced proficiency with MS Office including Project and Visio, types (60 WPM), experienced in project and staff management, and has excellent customer service skills. Currently holds an Associate of Business Administration degree.

100% Job Success
$15.00 /hr
4,760 hours

Joan Roma

Joan Roma

VA / Project & Email Mgt / Researcher / Customer & Technical Support

Philippines - Tests: 10 - Portfolio: 6

Self-motivated freelancer that puts quality and efficiency in all her work! Can definitely handle small to a large variety of tasks with minimal supervision and a quick approach to working in a fast paced environment. With a Bachelor's degree in Hotel, Restaurant and Institution Management, almost 2 years of handling and motivating team members in a quick service restaurant, plus several years working for top Business Process Outsourced companies in the Philippines - Accenture, IBM Global Process Services, ADP Phils. (as a General Ledger Implementation Specialist), surely I can be an asset for your company. Experienced in: Microsoft Office Google Apps Quickbooks software (Tech support) Insightly (entering and updating tasks, saving contacts) Wordpress (Media uploading and phototagging) MailChimp (adding contact lists, creating campaign - novice) Managing emails Basketball related skills: Game statistics (based on FIBA rules) GameChanger (manage teams, entering roster) FastPractice (manage teams, entering contact database)

100% Job Success
$8.89 /hr
829 hours

Nitish Pandey

Nitish Pandey

IT Remote Assistance and Customer Service

India - Tests: 9

I am a graduate in Information Technology and I have been working in BPO & IT Consulting for over 4+ years, I have provided customer support and IT Support via phone, email, chat, and in person to small businesses and individuals. I feel my skills and interest can be used best for campaigns that require hard working and dependable people. I provide ethical work relationships with my clients, produce quality results and successfully carry out projects based on productivity and customer satisfaction. I am a good communicator and can work well under pressure and can multi task efficiently to meet deadlines. I can provide services like: - Call Center Agent, Customer Services, Collections, Technical Support, Email Handling, - Technical/IT Helpdesk Agent - Windows Administration, Windows Server Administration, Active Directory, User Management, Microsoft Outlook Configuration & troubleshooting, - Accounts Receivable, Collections, Claim Status Enqiry, Medical Claim appeals, Medicare & Medicaid Claims resolution, Medical Billing, Data Entry. I am available 50+ hours per week and ready to work in live US, UK and Australian time zones, I can work on weekends. I believe that it is through hard work, skill and an inherent will to excel that such prestige and quality is supported and upheld. I hope that I will merit a favourable response on my humble request and I am grateful for the time you have spent in reading my profile.

$8.00 /hr
1 hours

Archival Subade

Archival Subade

Quality Analyst/Content Moderator/Team Lead/Tech Support

Philippines - Tests: 13

I have been in the technical support industry for the last 5 years and have supported different hardware such as DSL modems, routers, wireless broadband sticks and mobile phones (Blackberry, iPhone etc). I worked as an IT Helpdesk for one of the leading global enabler of telecommunication services and being an IT Helpdesk, we are exposed to a lot of tools such as Remedy, Citrix, Active Directory etc. I have experience in the following areas: PC repair, PC assembly, LAN setup and configuration, familiarity with various Microsoft products (Windows XP / 7, Microsoft Office) and familiarity with Ubuntu Linux and its derivatives I also have some experience in the following areas: data entry, research, typing, basic web page design and transcription

97% Job Success
$5.56 /hr
6,940 hours

Magno H.

Magno H.

Experienced in IT Admin Support/Office Assistant and Sales Coordinator

Philippines - Tests: 11 - Portfolio: 4

For almost 5 years, I have an experienced in office IT Admin Support or an Office Assistant that cover up all office clerical works like: Ensure that all problems / requests are logged in Help-desk Management Systems. Monitors and follow up progress of the reported issues or problems. Daily update of production Data extraction Importing of data Data Entry Daily back up of server databases Generate monthly report. (If users request a report) Maintain and updates asset management system and perform other duties assigned by the superiors Perform other task as directed by the immediate superior. I am proficient in Ms Office like Microsoft Word, Microsoft Excel and Microsoft PowerPoint version (2003, 2007, and 2010) I have also experienced in in-house computer programming using (Visual Fox Pro programming language) and have an experienced in Sales Coordinator/Sales Representative for less than a year only. My competency lies in complete management of office works, projects, maintaining and developing day to day daily task. I am seeking the position that will utilize my skills and offer the chance for advancement as well as allow me the opportunity to gain additional skills, experiences and make a worthwhile contribution in our project which I can provide big benefits to our client and or in our project. I am articulate, collaborate and a good team player, driven to succeed, strategic planning and client relationship management.

100% Job Success
$3.00 /hr
15 hours

Michael C.

Michael C. Agency Contractor

Operations Manager, Project Manager, Six Sigma Master Black Belt

Philippines - Tests: 24 - Portfolio: 4

Recognized throughout my career for being a visionary and innovative leader, leveraging knowledge of reporting, feedback, engagement and planning to significantly increase productivity and achieve targets and long term goals and seeking a position in your company, bringing 12 years of working experience, management and leadership. I will be able to help you with the following: - Operations Management - Project Management - Lean Six Sigma / Process Improvements - Call Center Consulting / Call Center Setup / Campaign Broker - Crowdsourcing & Crowdfunding - Business & Management Consulting - Reporting & Business Analysis - Customer Service, Sales Training & Quality Assurance - Workforce and Scheduling - Admin Setup (Salesforce, Five9, Zendesk, ZohoCRM, etc) - Technical Training & Product Training - Training Modules and eLearning Courses Author - Technical Skills (Level 1 - 3 Tech Support Expert) - Internet Marketing (Adlinkr, Response360, Constant Contact, PureSend etc) - Web Development (Wordpress, Joomla, etc) - Web Design, SEO, Web Hosting, VoIP, Call Center and other services Glad to be of service!

Associated with: Performance 360 Solutions OLD, Performance360 Solutions Inc

100% Job Success
$22.22 /hr
7,393 hours

Beatriz margarita G.

Beatriz margarita G. Agency Contractor

Account Manager and Sales Specialist

Philippines - Tests: 9

Top 5% of successful oDesk Freelancers CAREER OBJECTIVE: To obtain a challenging position that allows me to use my skills, while contributing to the company's success and growth. KEY COMPETENCIES: • Accomplished IT professional with excellent communication skills and over 5 years of significant experience in Incident Management, Network Infrastructure Monitoring, and Technical Support in an IT Helpdesk and Service Desk environment with a familiarity of ITIL functions. • Extensive experience in troubleshooting by means of sound problem solving and decision making, with comprehensive knowledge in Active Directory Administration, TCP/IP Networks, Citrix, SecurID, VPN, Postini, Blackberry Enterprise Servers, Exchange, Microsoft based operating systems, Microsoft Office, etc.

Associated with: BMGonzalez

100% Job Success
$16.70 /hr
6,501 hours

Oliver O.

Oliver O.

CCNA / Tech Support & Customer Service / Data Entry / Web Research

Philippines - Tests: 16 - Portfolio: 3

I joined Odesk to showcase my skills, knowledge and working experience for world-wide professions. I always aim to provide Excellent Quality Service and High Pace Performance in the service of my profession. My Ultimate Goal here at Odesk is to provide Excellence in Service and total Client Satisfaction. I always ensure that I would be able finish any projects/tasks on time or earlier with accurate and positive results. With regards to my profession, I am a Data Entry, Web Research and Email Marketing Specialists. I do most of my job using MS Word, MS Excel & Other Microsoft Applications together with Google Docs. I also have 5 years of experience with Data Entry and Web Research projects upon which I was able to complete with fast, accurate and positive quality results. I'm also skilled at HTML Formatting and WEB 2.0 Designing as well as Posting/Blogging Articles. In addition to my actual working experience, I have 5 Years of Experience in providing World Class Technical and Customer Service Support together with Remote Helpdesk Solution in handling Linksys-CISCO Networking Devices (Routers, Adapters, NAS) and Engenius Long Range Wireless Devices (Access Points & Bridges) as well as Cordless Analog Telephone Systems (Durafon Series). I’ve attained the 2nd Level of Technical Support Division as a Senior Product Support Specialists Level 2 in just under 2 years of stay in Synnex-Concentrix Corporation and then 4 months later became a Technical Lead for the Case Resolution Team for 2 years. I’ve undergone a CCNA Training Course within 2-months time and passed the CCNA Exam last September 2011 with High Marks. My level of expertise are based on designing and setting up Wireless Hotspots and Home & Business Class Networking from different business structures mostly at business & office facilities, hotels, warehouses, shops, farms, home internet users, RV Parks and as well as linking buildings together using the Wireless Distribution System from Engenius Networking Products. I’m also knowledgeable in managing, configuring and setting up CISCO Enterprise Routers (CISCO 2800-2811 series) with Routing Protocols (RIP, EIGRP, OSPF) together with creating ACL’s and NAT on it. In addition, I’m also knowledgeable in implementing Inter-VLAN routing on CISCO Catalyst Switches Series (2950, 3550). And at present, I’m currently in the process of undergoing training for FreePBX on an Asterisk Phone System. Even though there are still a lot more to learn in the IT World today, I am very willing to undergo any training or enhancement program to be able to fulfill and serve in what the Company needs most.

$3.33 /hr
842 hours

Daphne Sambaan

Daphne Sambaan

Customer Service, Data Entry, Transcription, Web Research

Philippines - Tests: 9 - Portfolio: 13

I always try to complete my job in time and I make no room for errors. My previous client's ratings & comments show that I'm always doing my job well. Experienced with the following: * Customer Service (Inbound and outbound phone support) * Audio Transcription * Data Entry / Data Mining / Data Transfer * Web Research * Google Docs * eCommerce websites * Inbound and outbound phone support * Chat support * Email support * Order Processing * Billing and Inquiries (Banking) * CRM * Dropbox I am confident that I can accomplish certain tasks effectively in a short period of time with less supervision, provided, with clear instructions given. Having to work with different call centers made me realize the importance of organization, being detail oriented and the drive to make sure that the client/employer/contractor is satisfied with the service that I'm providing.

91% Job Success
$3.33 /hr
1,723 hours