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Post your appointment setting and scheduling project on Upwork and find talented call center agents and appointment setters, with impeccable English and communication skills, great attitude, a pleasant voice and proper telephone etiquette for your outbound and inbound call center. These experienced professionals can handle large client lists and heavy schedules, write or optimize your B2C and B2B appointment setting scripts, and record and track appointments with your clients and colleagues using Google Calendar, BookFresh or other appointment scheduling software.

Appointment setting is the process of contacting people, organizations or business representatives from a list of potential leads or colleagues to schedule further meetings. On Upwork, the world’s largest online workplace, companies hire friendly and experienced appointment setters to schedule and arrange Skype meetings, face-to-face appointments or webinars, and manage their scheduling software, tapping into their experience with telesales, lead generation, cold calling and appointment-setting techniques.

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Appointment Setting Job Cost Overview

Typical total cost of Upwork Appointment Setting projects based on completed and fixed-price jobs.

Upwork Appointment Setting Jobs Completed Quarterly

On average, 566 Appointment Setting projects are completed every quarter on Upwork.

566

Time to Complete Upwork Appointment Setting Jobs

Time needed to complete a Appointment Setting project on Upwork.

Average Appointment Setting Freelancer Feedback Score

Appointment Setting Upwork freelancers typically receive a client rating of 4.25.

4.25
Last updated: August 1, 2015
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  1. Joverson Ca-andoy

    Joverson Ca-andoy

    Trainer / Team Leader

    Philippines - Last active: 22 days ago - Tests: 4 - Portfolio: 2

    My career objective is to acquire jobs that require proficiency in written and spoken English and drive the organization that I will be part of towards success. I am currently working as a call center trainer facilitating English proficiency, foundation and product trainings. I have also undergone extensive leadership trainings and train-the-trainer trainings to hone and improve my presentation, facilitation and classroom management skills. I am confident and poised in interacting with individuals at all levels and has the ability to establish rapport with clients.

    $5.00 /hr
    92 hours
    0.00
  2. Jun Kevin Flores

    Jun Kevin Flores

    Customer Service Representative/ Phone Support/ Virtual Assistant

    Philippines - Last active: 1 day ago - Tests: 3 - Portfolio: 1

    For almost 3 years, I have served the customer service industry of the largest online retail company in the world. And now, I am willing to use this experience in the home-based industry. To summarize, here are my previous work experiences: Position: Subject Matter Expert - Customer Service with Administrative Experience Duration: 2 years (2013 - 2015) My tasks were: - Clarify customer requirements, probe for and confirm understanding of requirements or problem. - Meet customer requirements in a timely fashion. - Confirm customer understanding of the solutions and provide additional customer education as needed. - Prepare complete and accurate work and update customer file. - Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. - Effectively transfer misdirected customer requests to an appropriate party. - Stay current on products, pricing, promotions, procedures, and other important issues. - Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. - Participate in activities designed to improve customer satisfaction and business performance. - Utilize own judgment to resolve problems or perform research. - Assist in addressing routine and non-routine customer problems. - Operate computer to key and/or verify a variety of complex information. - Perform tasks that are generally not clearly defined and are not part of a regular workflow cycle. Position: Sales and Service Representative Duration: 1 year (2012-2013) My tasks were: - Handles inbound/ outbound emails. - Responds to customer emails using product knowledge. - Resolves customer questions and issues. - Works to build customer confidence in the brand. - When applicable, promotes opportunities for additional products and services.

    $3.00 /hr
    547 hours
    0.00
  3. Julio Guerrero

    Julio Guerrero

    Msc.

    Nicaragua - Last active: 18 days ago - Tests: 9

    Seeking to provide all my knowledge and skills to the benefit of a well established organization that will also allow me to grow professionally, while being able to utilize my skills for the betterment of the organization with the best use of my dedication, determination and resourcefulness. • Good interpersonal relationships. • Seeking to build a long term career. • Fully accountable for all actions. • Superb writing and speaking skills with emphasis on grammar. • Fully bilingual with neutral accent. • Several corporate courses completed including: Managing teams, Creating a good work environment, Dealing with change, Managing Team metrics.

    $5.56 /hr
    1,374 hours
    3.20
  4. Kathryn Hitt

    Kathryn Hitt

    Operations Mgr, Editor, Blogger & Marketing Specialist

    United States - Last active: 2 months ago - Tests: 5 - Portfolio: 1

    Excellent data entry and grammar skills. Extensive customer service experience. Attention to detail. Current employment is a Buyer/Purchasing Agent for 5 years. Previous was Operations Manager for an over 100,000 sq ft retail store. Extensive Administrative Experience and Human Resources, including payroll entry and records keeping. Confidential record keeping experience. I relish fast paced, quick turn projects and am a self starter, self motivated and do not quit until the project is completed. Rate stated below is due to over 20 years experience. It is negotiable depending on the project and whether short or long term.

    $10.00 /hr
    2 hours
    0.00
  5. Lupita Rodriguez

    Lupita Rodriguez

    Certified Public Bookkeeper

    United States - Last active: 13 days ago - Portfolio: 1

    Professional Summary QuickBooks Pro Advisor/Trainer and Small Business and Start-Up Consultant who can evaluate your individual needs to customize your accounting solution for your business, using an incredible tool called QuickBooks. We can setup your business from scratch, or expand on the work you've already started. We can also maintain the project indefinitely, or teach you how to do the work yourself. Since 2005 not only have I used QuickBooks Pro for my clients, but have also set up and trained my client’s on how to use QuickBooks for their businesses. I have been offering my services on a monthly and per project basis and training my clients for over 5+ years. I am a Proactive Freelance Bookkeeper who is dedicated to maintaining accurate and timely financial records my clients; individuals, startups and nonprofits.

    $18.00 /hr
    58 hours
    5.00
  6. Ricielle Amour Zuleta

    Ricielle Amour Zuleta

    Exceptional lead generator, appointment setter, and researcher

    Philippines - Last active: 4 days ago - Tests: 4 - Portfolio: 8

    Good Day! I used to work as an appointment setter for a home improvement and timeshare owning campaign. I've also worked as a data encoder for a manufacturing company for over three years. At that moment, I still believe I am an average girl, and I won't stand out. I don't have a very impressive background like those of other freelancers, all I have are DREAMS for my family. This motivates me to strive harder and become EXCEPTIONAL. I may not have the most impressive profile and proposal, but I know that what I'm saying right now is coming deep inside my heart and that every words written is sincere. I know this may take a little bit of your time but I would like to BOLDLY explain to you why I believe I should be given a chance. I will start with my educational background. I am a constant honor student from elementary until high school. However, I haven't been able to go to college because of the financial status of my family. I've worked in a manufacturing company for six years. The first three years was as a production operator but then my superior saw a potential from me and was recommended for a promotion as a data encoder. This is pretty tough because all my competitors have a college degree background, but I proved myself and got the job. I've worked as a data encoder for the last three years that I stayed in that company. My job is to put all the daily production output in an MS Excel spreadsheet. I also do data entry of the Names, Address, Contact numbers and skills of the production operators. At times, I help in doing the skill refreshment exams, I use MS Word for this job. However, I've got higher goals. I want to send all my siblings to college so I decided to find a higher paid job. That's when I got a chance to work as an appointment setter for a home improvement and timeshare campaign. The job is to convince individuals ( business / residential ) to attend a presentation. I do the email follow ups and confirmation. Send the driving directions as well as the confirmation code that they need to present upon arriving the showroom. They don't require a college degree because they pay on a minimum wage basis, but they give you a pretty good commission for every successful appointment that is measured on how many shows you can make in a month. This helped me to gain more earnings, because I can make a pretty good number of shows. Hence, I was awarded as one of the show maker in our company. This is in a form of cash incentive so I was very happy and contented with my job. Then, a crisis struck the company that affects their finances so they have to lay-off some agents and being one of the new members, I was included in the lay-off. I am quite old now to be employed here in our country. There are other companies that I still qualify for my age but won't qualify in my educational background. That was when a friend of mine told me about freelance job, particularly Elance. She helped me put up everything I need to get started. The computer, a 24/7 post-paid internet connection, and the basic tools I need for this job. Luckily, I've got a job. It's a fixed price job as an appointment setter. After finishing the job, the client hired me for her 2nd project, but then we have to cancel it for it requires a US number. I'm using a Google Voice at that time but right now I've already got a VoIP service and Virtual number as well. I also dream of having a team of 2-3 members perhaps, but right now my focus is to get a job as an individual so that I can make money to improve my performance and status as a freelancer. An Admin Support job or a Sales job both suites for me. It can be a data entry or a quick typing job that will require a 40-50 wpm. I can do cold calling, B2B or B2C. Email follow ups, or even Facebook Marketing. I've passed English skills test and got a pretty good result in Facebook Marketing skills. That is how I started as a freelancer on Elance. It was more than a year now and I already got vast experiences there. Lead generator, appointment setter, researcher, and other sales and administrative task. Now, I am trying my luck here on Upwork, I believe you are aware as I am, that this will soon be a single platform combining freelancer and clients from Elance and Upwork. So, I am hoping that I will be given the same chance as I did on Elance. I can assure you a quality service at a minimal cost. I am well motivated and I have self-discipline. I treat my clients as treasures so if you are going to hire me, I'll make it a point not to fail you. Thank you so much for taking time to read my story, and I am looking forward to work with you soon.

    $4.00 /hr
    5,986 hours
    4.81
  7. Primark Junrei S. Roxas

    Primark Junrei S. Roxas Agency Contractor

    Zendesk Expert | Multitasking CSR | Quality Assurance | Telemarketing

    Philippines - Last active: 19 hours ago - Tests: 3 - Portfolio: 5

    I am a Project Manager and a freelancer, I handle various campaigns based in US, AU, UK and Canada. In these challenging times, it is necessary that one should be well-equipped and has a passion for excellence to be able to deliver the quality performance essential in any field of industry. On the other hand, it is equally important to work in an environment where you can develop your full potential and grow professionally where people relations experience can be fully utilized to improve people's satisfaction and service experience in a challenging environment to achieve the corporate goals while reaping the financial rewards. With this objective in mind, I am presenting to you my professional experience for your evaluation to be considered in your office firm. Here are some of my skills: • Efficient “People, Production and Service Management" • Systematized “Office administration and organization" • Proficient “Computer Literacy" • Quality-assured “Research /Data Gathering Implementation" • Excellent customer service satisfaction • Data entry, Order processing • Telemarketing/CSR both Inbound and outbound • Appointment setting • Email Handling for refund request • Quality Assurance -SEO • Accounts Managing • Live Chat Support • BPO I have been through extensive trainings and seminars that helped me. I can handle and manage things under pressure. I am trained in giving excellent service and maintained a delightful way of communicating with them. With this vast experience and range of skills, I am sure that this will make me an able and qualified candidate for your Office vacancy. Should you need any further information regarding our background and qualifications, please do notify me for you to set an interview session with me.

    Associated with: INTERACTIVE Global Partners Unlimited, MetroLinks Solutions, TrexSEO International Agency

    $5.44 /hr
    8,256 hours
    3.93
  8. Aftab Ahmed

    Aftab Ahmed

    Expert Outbound Sales, Appointment Setting & Data Entry Expert

    Pakistan - Last active: 1 month ago - Tests: 1 - Portfolio: 2

    I am an energetic individual with 1 year experience and vast understanding of a diverse range of activities related to telemarketing, customer services & Data Entry. I am expert in outbound sales, appointment setting & Data Entry also. I have done Master of Business and Administration (MBA in finance) with major subjects Financial accounting, Financial Management, Cost Accounting, Human Resource Management, Money & Banking, Mathematics and Economics. I am looking for a good opportunity to work in a progressive environment.

    $3.33 /hr
    0 hours
    0.00
  9. Joanna Marie Robles

    Joanna Marie Robles

    Client Relations Manager

    Philippines - Last active: 19 hours ago - Tests: 6 - Portfolio: 1

    Responsible for managing Team Leaders in a home based call center with a total number of 30 employees. The task includes managing client campaigns including full campaign set up (pulling leads, preparing all systems to be used, selecting and training primary and back up callers) and relationship building (setting up weekly client meetings to review all aspects of the account. On the management side, the job also entitles overseeing accounts managed by Team Leaders to ensure 120% of goals are met in terms of dials and appointments, and that training is in line with associate needs.

    $16.67 /hr
    3,427 hours
    5.00
  10. Maria Elizabeth Jabonillo

    Maria Elizabeth Jabonillo

    Recruitment Specialist

    Philippines - Last active: 1 day ago - Tests: 3 - Portfolio: 4

    For the last 7 years or more, I have been in different industries, practicing my profession and trying out new things. I have been a bookkeeper, a very challenging job, and I was able to enhance my accounting skills, dealing with real problems that are far different from what I studied. I have also worked as a call center agent. Not only did I enhance my English-speaking skills, I was also able to learn more from it. I have faced with customers' tough problems and was able to find solutions to it all. Currently, I am a copyeditor/proofreader. I am more knowledgeable when it comes to grammar correction, syntax correction, etc. I can say that I have now acquired more skills than I ever needed. Skills that will stay with me wherever I go. On the other hand, my focus is both on proofreading/copyediting and customer service support (phone/chat/email). However, I want to try new skills like data entry, writing, spinning articles, etc., to challenge my capacity and capability and to enhance my knowledge as well. I can also do accounting/bookkeeping to broaden my skills more on those fields.

    $6.00 /hr
    535 hours
    4.88