Appointment Setters & Call Center Representatives

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Post your appointment setting and scheduling project on Upwork and find talented call center agents and appointment setters, with impeccable English and communication skills, great attitude, a pleasant voice and proper telephone etiquette for your outbound and inbound call center. These experienced professionals can handle large client lists and heavy schedules, write or optimize your B2C and B2B appointment setting scripts, and record and track appointments with your clients and colleagues using Google Calendar, BookFresh or other appointment scheduling software.

Appointment setting is the process of contacting people, organizations or business representatives from a list of potential leads or colleagues to schedule further meetings. On Upwork, the world’s largest online workplace, companies hire friendly and experienced appointment setters to schedule and arrange Skype meetings, face-to-face appointments or webinars, and manage their scheduling software, tapping into their experience with telesales, lead generation, cold calling and appointment-setting techniques.

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Appointment Setting Job Cost Overview

Typical total cost of Upwork Appointment Setting projects based on completed and fixed-price jobs.

Upwork Appointment Setting Jobs Completed Quarterly

On average, 623 Appointment Setting projects are completed every quarter on Upwork.


Time to Complete Upwork Appointment Setting Jobs

Time needed to complete a Appointment Setting project on Upwork.

Average Appointment Setting Freelancer Feedback Score

Appointment Setting Upwork freelancers typically receive a client rating of 4.24.

Last updated: July 1, 2015
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  1. Cherie S. Agency Contractor

    Telemarketing and Customer Service Expert, Business Manager

    Philippines - Last active: 23 hours ago - Tests: 3

    Seasoned telemarketer with going on 10 years experience in telemarketing, appointment setting, lead generation, hiring and project management services to small and mid-sized firms. Close deals, sold business services and products, processed orders (credit card pull-up) for both in-office, call center, and work from home. Extensive experience in B2B tele-prospecting, engaging with and booking meetings with C-Level Executives and Decision Makers in medium to Fortune 500 firms reaching all different industries worldwide. Experienced in Customer Service, ability to handle a high volume of customer calls in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Trained, developed telemarketing juniors. Managed sales team, managed team leads, and sales campaigns, developed and co-owned a virtual calling center. Although I have primarily focused my time and move towards customer service support and telemarketing and sales management career over the last ten years, I have a major in Journalism, Bachelor's in Communications and can offer my services in copy writing, proof-reading, PR and marketing services, promotions and advertising management.

    Associated with: CP Marketing Agency

    $13.33 /hr
    2,308 hours
  2. Yhanick S.

    Yhanick S.

    Versatile Writer, Researcher & Admin Support with Years of Experience

    Jamaica - Last active: 3 months ago - Tests: 10 - Portfolio: 5

    I have conducted many web research projects, written numerous sport blogs and act as a sports handicapper. My niche is in the sporting field but I also have the necessary qualifications to write on just about any topic, always ensuring originality and quality in my work. I aim to guarantee excellent writing/service, while ensuring clients will receive their required results. I want to provide a dedicated service to clients that meets the highest of standards and professionalism. My passion for writing and public speaking is what motivates me and I truly believe in expressing oneself through creative means.

    $8.00 /hr
    573 hours
  3. Rowena Conde

    Rowena Conde

    CSR/E-mail Support/Data Entry/Web Research Expert

    Philippines - Last active: 09/12/2013 - Tests: 7 - Portfolio: 2

    I am interested in customer support and in online-data-entry position. For a year, I've experienced working as a Data Entry Clerk for an e-commerce company doing product encoding and data entry. For 2 years, I have been a customer service representative of a US-based company. I am knowledgeable and skilled in various computer applications such as Adobe Photoshop, Spreadsheets and MS office applications. My primary skills are email support and customer service/support however, I'm also skilled in lead generation or appointment setting. I am flexible, self-motivated, constantly striving to learn, able to work under pressure and work well in a team.

    $3.33 /hr
    306 hours
  4. Sarah Santos

    Sarah Santos

    Expert customer service specialist

    Philippines - Last active: 06/08/2014 - Tests: 7

    To secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with minimal supervision exercising integrity and reliability on all aspects of work. I have more or less 7 years of experience in BPO industry, including customer service, telemarketing, lead generation and cross-selling. I have strong work ethics and a team-player. I believe that my aptitude and experience will be of great value to the organization that will offer me an opportunity.

    $6.67 /hr
    52 hours
  5. Matthew Isaiah Masindo

    Matthew Isaiah Masindo

    Project Manager | Recruitment Specialist

    Philippines - Last active: 5 months ago - Tests: 13 - Portfolio: 1

    "Rates does not define a freelancer nor it defines the skills and experience rather it only tells the work must be done" "I accept jobs that offers full time with reasonable rates" To use my skills and knowledge to contribute towards developing and expanding business opportunities for the Company. My previous experience helped me enhance my technical abilities as well as teach me on how to make critical decisions and keen eye to details when it comes to resolving customer's concerns. Skills and strengths that I possess includes: - Leader - Reliable - Independent - Talent Acquisition / Recruitment - Smart - Creative - Niche Finder - Marketing Research - Honest "Skills can be developed but Character takes time" Characteristics such as dedication, passion, self motivation, positive response, integrity and diligence are just some of the few that I possess, because I believe that having this traits not only helps to build a better relationship with customers and clients but at the same time it helps to create good results for the one that gives and the one that receives.

    $4.44 /hr
    1,145 hours
  6. Ryan Y.

    Ryan Y.

    Payroll, Accounting, HR, Business Development, Data Entry, Sales

    Jamaica - Last active: 10/07/2014 - Tests: 6

    A highly resourceful, flexible, innovative, and enthusiastic individual who possesses a considerable amount of knowledge regarding Administrative and Office Procedures, Payroll, Accounting, Business Development, Operations Management, Sales, Telemarketing & Customer Service. I am a quick learner who can absorb new ideas and is experienced in coordinating, planning and organizing a wide range of administrative activities. I am well organised and an excellent team player with a proven ability to work proactively in a complex and busy environment. I am looking to develop my career in a fast moving environment, and is currently looking for a suitable position with a company that values passion, integrity and hard work. I am proficient in using systems such as ORACLE, Peoplesoft, Kronos, ADP, Quickbooks, Peachtree, Turbo-payroll, Great Plain, Central Reservation System (CRS) and many other software packages.

    $11.11 /hr
    103 hours
  7. Amelia Pesarillo

    Amelia Pesarillo

    Medical Secretary/Appointment Setter/Telemarketer/CSR/Data Entry

    Philippines - Last active: 03/06/2014 - Tests: 2

    I've been a Medical Secretary of 3 specialized doctors for about 2 years and 4 months. I also worked from different companies here in our country related with customer service for a total of 8 years. I am very committed to my work and likes to perform multi-tasking job. Interested to learn and very much willing to undergo training that which could help me become more effective and reliable.

    $3.33 /hr
    22 hours
  8. Marba May Dayoc

    Marba May Dayoc

    Telemarketing/Customer Service/Account Specialist

    Philippines - Last active: 3 months ago - Tests: 6

    I am looking for a part time or full time position where I can expand on my experiences in the fields of Customer Service and Telemarketing. I want to utilize the said experiences to increase both customer satisfaction and the company’s overall reputation. I worked previously as a Telemarketing and customer service representative for almost 3 years. I was promoted as an Account Specialist of eBay Money Back Guarantee Line of business. I have a good customer service skills and strong analytic skills; these are the 2 most important skills in this type of business. I have attended few training and seminars as well as I have conducted and facilitated training Programs during college in line with my degree program (BS Psychology)

    $5.56 /hr
    609 hours
  9. Almira Reyes

    Almira Reyes

    Telemarketing and Lead Gen Expert

    Malaysia - Last active: 08/19/2014 - Tests: 9

    I would like to work from home and use my free time productively. I have done this in the past and I would like to do it again. I have a strong & solid telemarketing background. My expertise lies in outbound / telephone selling but I also acquired 3 years customer service experience from Telco and Global Bank. I also managed telesales professionals and handled US, Singapore and UK based accounts in my previous employment. I have basic knowledge in ACCPAC and Microsoft ERP Systems. Not to mention that I am now employed as an Inbound Account Manager for Microsoft Malaysia - SMB Public Sector and Healthcare. I have in-depth knowledge in lead generation, client retention, appointment setting, business development and account management. Having said that, I am capable to handle any tasks that is directly related to telemarketing.

    $10.00 /hr
    66 hours