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chat support Job Cost Overview

Typical total cost of Upwork chat support projects based on completed and fixed-price jobs.

Upwork chat support Jobs Completed Quarterly

On average, 138 chat support projects are completed every quarter on Upwork.

138

Time to Complete Upwork chat support Jobs

Time needed to complete a chat support project on Upwork.

Average chat support Freelancer Feedback Score

chat support Upwork freelancers typically receive a client rating of 4.57.

4.57
Last updated: July 1, 2015
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  1. Qiana J.

    Qiana J.

    Talented Customer Service Email Support and Adminstrative Professional

    United States - Last active: 3 hours ago - Tests: 11 - Portfolio: 1

    As a Talented Customer Care Professional, I always go the extra mile to support my team and clients. My skills range from Zendesk, Email Support, Internet Research, Quality Assusrance, Call Scoring, MS Office Suite, Google Docs, Citrix and a host of many more. Along side my skills I am adaptable and have the eagerness to learn new programs easily. Over the last 10 years I've developed experience in the customer service and data entry oriented office environment, with 6 years of working at home experience. Working from home has helped me hone my talents of being self-reliant and disciplined to handle duties without micro-managing. I embody a comprehensive amount of knowledge and experience in customer care and tech support - through online channels of email, ticket, chat and phone support. I enjoy taking on new challenges. Also I'm flexible, a team player, dedicated, can work under pressure and possess a positive can do attitude. I have a knack for following written instructions, guidelines, performing tasks with precision and accuracy no matter how simple or complex they are. I work in an office with closed doors free of distraction when working for clients. This helps me to give my undivided attention to the client and task at hand. Strong customer service skills and work ethics are in my blood.

    $17.78 /hr
    2,635 hours
    4.07
  2. Alan Schroeder

    Alan Schroeder

    Computer and Network Support Ticket, Chat, Phone, Social Agent

    United States - Last active: 1 day ago - Tests: 9 - Portfolio: 1

    Since before graduating high school, I have been involved in the technology field. My core competency is in problem-solving, staff training, and technical support, but as the sole contractor in many places, I have expanded into roles in Linux and Windows server Administration, IIS Services, C++ scripting, and Administrative support and budgeting. My professional work experience began as a jack-of-all-trades at the local library, and soon expanded to systems and network administration roles at libraries in nearby towns. I have recently received my B.A. in Business Information Systems, adding to my A.A.S in Microcomputer Support Specialist and A+ Certification.

    Groups: Pro Customer Service

    $12.00 /hr
    51 hours
    5.00
  3. Marybelle Joy Escuadro

    Marybelle Joy Escuadro Agency Contractor

    Nurse/CSR/Recruiter/phone&chat support/PA/email/appointment setter

    Philippines - Last active: 3 hours ago - Tests: 10 - Portfolio: 2

    A dedicate person with 4 years of experience in the call center industry. I do phones calls, emails, live chat and administrative task. I can do it all and I absolutely love every minute of it. I enjoy interacting with people. I am also very organized and proficient. I maintain a high level of professionalism in everything I do. You could always feel confident that your company is being well represented as long as I am on your team! I have worked as a Technical Support Representative for a year. I also worked for Hot Bud Nutrition as a CSR (phone,email and chat support) and as an Admin assistant- as part of the human resources department - full cycle recruiting from sourcing candidates, screening, conducting telephone interviews, as well as formal interviews and extending offers. I also worked with Vimax Group Inc , I do outbound call for account management, billing and order processing. I also handled inbound calls for billing issues. I am also a trained email and live chat support agent. I also worked for a real estate company as a review collector, admin assistant, inbound call agent and appointment setter.

    Associated with: F.I.R.M Solutions

    $5.56 /hr
    7,145 hours
    4.86
  4. Deep S.

    Deep S.

    virtual assistant - administrative support

    India - Last active: 5 days ago - Tests: 11

    Good learner , hard worker and proficient in managing and running successful service operation and experience of implementing procedures for business excellence for more than 14 years. I believe in enhancing customer experience and providing satisfaction through performance based activities in achieving time bound targets, succeed in accomplishing the assigned job. I believe in implementing the procedures for dealing with customer inquiries over the telephone as well as lending support to the management team . I believe in building excellent relationship using managerial skills with adeptness in building client relations with customers . I'm new to oDesk .

    $16.67 /hr
    0 hours
    0.00
  5. Riza Parungao

    Riza Parungao

    Customer Service Specialist and Recruiter

    Philippines - Last active: 3 hours ago - Tests: 6

    Over the last 11 years, I have extensive experience in Customer Service both Freelancing and Call Center (Outbound and Inbound projects from different Industries or companies such as Airlines , Baby sitter, Telecom Services & Equipment, Finance, Insurance & Real Estate , Credit Cards, Computer and software, Health Services , Textiles , Cable & Satellite TV Production & Distribution, etc ). All Projects are based from USA, Canada, and Australia. With the extensive exposure to the BPO Industry, I worked as a Chief Operations Manager for 2 years for an Outbound Call Center. I was responsible for implementing; reviewing and improving all call center policies, procedures and service standards. Managed to generate, communicate and closed deal projects from Clients. Hire, train and supervise call center employees. I also have an extensive experience with Recruitment and Human Resources as well as Administrative Work for 5 years (Bilinguals, IT and Software, Banking, Financial and Baby Sitter Recruitment). I dedicate my career full time on freelancing. From all my past employment experiences, I have acquired a strong interpersonal skill which enables me to adapt easily in any environment that I am in. Self-motivated, approachable, highly dependable personality filled with a desire for continual upgrade and improvement; has also opened up more opportunities and greater exposure for me.

    Groups: Pro Customer Service

    $11.11 /hr
    14,816 hours
    4.68
  6. Jherico Cruz

    Jherico Cruz

    Experienced Customer Service and Data Entry Specialist. A Team Player.

    Philippines - Last active: 1 day ago - Tests: 12

    I'm a person who loves challenges. Diligent, patient, hardworking and highly-motivated best describes me towards my work. I deal with stress easily by simply thinking of the good aspects of a certain scenario. I believe that every problem has a solution, you just have to know the proper formula on how to derive with the right solution. For me, it is always better to WORK SMART than to WORK HARD.

    $3.33 /hr
    4,660 hours
    5.00
  7. Anne Kristine Vicencio

    Anne Kristine Vicencio

    Web Research Professional, Non Voice Support Agent/Team Lead

    Philippines - Last active: 1 day ago - Tests: 9 - Portfolio: 21

    I have several years of customer service experience (including online and over the phone). I can handle complex customer queries, provide excellent customer experience, manage a team of agents, handle retention accounts and up sell products and services. I know how to use Mastercard SecureCode Service, Green Screen Software, E-champs, Linkedin, Google, Asana, Teamviewer and Mailchimp. I am a fast learner too so I can adapt quickly to your preferred software. Aside from providing Excellent service, I am also an experienced Web Researcher, and if you need someone who can get valid and up to date email address of company decision makers then I am the woman for the job. I am good at multitasking, I am a quick learner, friendly, empathetic, professional, flexible and adaptable. I look forward to working with you as a non voice customer service representative, I also offer my excellent web research skills that can be beneficial to your business.

    Groups: Pro Customer Service

    $8.89 /hr
    6,884 hours
    4.83
  8. Michelle Mogol

    Michelle Mogol

    Real Estate Assistant/Researcher/Data Entry Specialist

    Philippines - Last active: 1 day ago - Tests: 10 - Portfolio: 3

    "The person who makes a success of living is the one who see his goal steadily and aims for it unswervingly. That is dedication." My main objective is to provide excellent service, with timely, accurate, and professional results. Experienced worker with multiple skills looking for extra work. Very diligent, attentive to details, hard working and honest. I am a team player that strives for excellence and embraces every challenge. I can handle pressure as well. I've got extensive experience on administrative position & have the specific skills you are looking for. I'm a fast learner who adapts quickly to change & will hit the ground running.I'm dedicated and enthusiastic about helping your company meet its goals, and will provide top-quality results with minimal oversite. I'm an outstanding performer who takes pride in my work. As an Administrative Assistant, my work is to coordinate and supervise the administrative service functions. I also coordinate budget preparation, personnel administration, general services and control functions. I supervise the maintenance and safekeeping. I Prepare communication and required reports of documents, records and properties and I also can type 65 WPM.

    $7.00 /hr
    3,528 hours
    4.87
  9. Glenda Stamatelos

    Glenda Stamatelos

    Customer Service, Telephone support. live chat, Telemarketing

    South Africa - Last active: 1 day ago - Tests: 10 - Portfolio: 6

    I have an absolute passion for excellent Client Service. It gives me great satisfaction to be able to assist someone, and to know that when they put the phone, down they are happy. I have been in the client Service industry for over 20 years. I started as a telemarketer and progressed toward management and then to National Telemarketing Manager for a stock market training company.I managed 6 different telemarketing call Centers nationally in South Africa for them. I also served as a client Service Supervisor for a medical aid company for 2 years I have client service experience in a variety of industries: Training, Recruitment, medical, marketing. e-commerce. I have experience with a wide variety of CRM packages. I have worked with Salesforce, Zoho, Infusionsoft and a few others. I have worked with happyfox ticketing and live-chat snapengage. I was the administrator as well as the manager for this live chat. I took a break from call centers and client services when my twins were born. But the passion never ended. When the boys were 2 I started my own magazine with a monthly distribution of 20 000 copies. The magazine still exists. I sold it , You can view it here: www.momandi.co.za I have a passion for awesome customer service. I am the best at what I do. I am motivated to give my best at all times. Being in the Virtual environment has permitted me to work in places that were previously unattainable to me. I have worked as a virtual assistant in the UK, USA, AU. Sometimes in all three countries on the same day! Absolutely amazing.

    Groups: Pro Customer Service

    $13.33 /hr
    308 hours
    5.00
  10. Charlene B

    Charlene B Agency Contractor

    Operations manager and Customer service expert

    Philippines - Last active: 3 hours ago - Tests: 3

    To find a work where I can apply my skills and proficiency. While at home and attending to my family. I have been in the business for more than 5 years. As an executive assistant to a collections agent and I have worked my way through customer care and technical support. Management has been the highlight of my career. I take pride in motivating people and helping customers. This is why I take every job seriously and provide the best assistance that I can.

    Associated with: TRISIS Contact Solutions

    $12.22 /hr
    3,709 hours
    5.00