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Customer Relationship Management (CRM) is the art of using technology to simplify the management of customer connections and the data related to them. CRM solutions often use a combination of sales and marketing automation systems, inventory management systems and CRM databases to boost sales and improve customer service. On Upwork, the world’s largest online workplace, you’ll find CRM consultants who can manage customer relationships for businesses and professionals around the world.

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CRM Job Cost Overview

Typical total cost of Upwork CRM projects based on completed and fixed-price jobs.

Upwork CRM Jobs Completed Quarterly

On average, 153 CRM projects are completed every quarter on Upwork.


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Time needed to complete a CRM project on Upwork.

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CRM Upwork freelancers typically receive a client rating of 4.61.

Last updated: October 1, 2015
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Xavier ricardo B.

Xavier ricardo B.

Not just another PMP

Colombia - Tests: 4

Bilingual PMP and Computer Science Engineer with +9 years of experience in Project Management from conception to closure and +5 years as C.S.E. Responsible, assertive, and proactive on achieving goals/milestones. Team working oriented, and outstanding negotiation and conflict solving capabilities. Huge personal management (more than 20 people). Studies and experience in Leadership, Teamworking, Conflict Solving, and human development. Goal-oriented. As a professional philosophy: not focused on problems but on their solutions (or response planning on a PMP context), straightforward and focused on duties which led to early promotions on junior years (hence the wide experience) which serves as a support for experience and capabilities. Encouraged by managing projects, teams, and dealing with challenging activities, loving to push knowledge to new limits. Finally, protocols/procedures are very important and attended whenever possible, but when they stand in the way of solving things they have to be analyzed to achieve the goal (workaround), as long as ignoring them does not involve breaking ethical or legal principles.

$22.22 /hr
0 hours

Sonia Sharma

Sonia Sharma

Salesforce Adminstrator


• Certified Administrator with total 4 years of experience in Presently working in VMware internal user community for SFA, PRM and custom solutions built on platform. • Experience in Designing, Implementing, Configuring, Customizing and Administrating CRM. • Working with Business owner and SFDC Developer for smooth implementation of requested enhancement or system error. • Hands on experience in Analytics, creation of reports, custom report type and dashboards in • Testing, Training and Documentation for user adoption of new and existing CRM functionality. • Data Quality monitoring, managing and updating with dashboards and Apex Data Loader. • Managing Partner Relationship Management (PRM), end-to-end Implementation of PRM, including user adoption, business features, data management and customer support. • Creation of Objects, Fields, Record Types, Workflows, Approvals Processes, Escalation rules, Assignment rules, Validation rules, Sharing rules, Custom Page Layouts, Custom Fields, Cases Management, Data Maintenance and other standard functionalities • Implementation, Configuration, Customization, Integration, Data Loader Designing and Improving User Management, Data Management and Support Management process. • System Analysis with cross functional teams for Business and system issues. • Managing Security Model of as developed. Business Analyst, Business Application Support • Working as Administrator for CRM, PRM and customized solution built on platform. • Working as Administrator with respect to Sales operationss. • Drive end-to-end effectiveness of, including lead management, revenue forecasting, pipeline visibility, data management and customer support. • Identify and develop dashboards and reports across the entire sales cycle. • Ongoing management and maintenance of CRM implementation, including user administration. • Designing and implementing upcoming changes and enhancing existing functionality. • Serving primary point of contact for those who require maintenance, configuration and enhancement. • Security and User Management through role and profile, case management deployment. • Data Management with Data Loader and Apex Explorer, Territory Management with DRM and iLog. • Partner test account creating, partner role and profile Management, content delivery to partner through group admin. • Coordinating with cross functional team for process enhancement and implementing in SME for Territory Management system implemented with the help of DRM and iLog. • Managing integration with other systems like DRM, iLog and Oracle EBS

$15.00 /hr
0 hours

Andre  Fasciola

Andre Fasciola

Expert Level Executive Business Development

United States - Portfolio: 2

Got a Brand? Need to create a Brand? We are a development firm specializing in Mid to Large E-Commerce business development. We provide all levels of commerce development in a wide variety of platforms. We handle design, development, implementation, and optimization. We also provide social media development , management and end user experience integration. In addition to development services we have a full department dedicated to branding ,niche research, and brand development. So, if you're interested in starting an online business we can make it happen for you.

$20.00 /hr
0 hours

Eric Hansen

Eric Hansen

QuickBase Expert - Sales CRM / ERP / PM

United States - Tests: 4

I am a QuickBase Expert that has helped over 100 customers build custom QuickBase applications and train end users to be successful. I worked at Intuit QuickBase for over 6 years and am well known for driving successful business outcomes in Sales Operations, CRM, and Project Management.

$99.00 /hr
0 hours

Amir Ali

Software Engineer/Communication(VoIP,Asterisk,Linux) ERP(CRM) Admin

Pakistan - Tests: 5

I am keen to find position where I can enhance my engineering skills from individual to mutual, and be an effective person. I have excellent computer programming and engineering skills. i want to built my profile with positive feedbacks and strong profile.

$11.11 /hr
1 hours

Dipesh Patel

Dipesh Patel

SugarCRM Customize Solutions

India - Tests: 2 - Portfolio: 10

I have been worked upgrade safe on all SugarCRM editions: Community, Professional, Enterprise, Ultimate. It works in both the On-site and On-Demand environments. I have delivered excellent services in finance, insurance, properties management, advertise in media, customer portal, SugarCRM WordPress integration, call center etc areas. Please take a look at my portfolio to get an idea of the kind of presentations we have developed. I am currently working with US, UK, Europe and Australia based companies for all SugarCRM Editions and other Website Design and Developments. I have done below contracts successfully and some of contract still going on. I am providing custom solution and upgrade safe solutions for all SugarCRM editions, WordPress plugin development,WordPress integration and other open source development. I am looking very long term relation for future. I am committed to deliver QUALITY result IN TIME with USER FRIENDLY GUI. On based on requirement providing 24X7 support. I am always been ready for challenging an opportunity for my growth and utilize my skills & contribute a positive impact to the company which I intend to join. Have created completed SugarCRM logic by understanding business logic for various companies based on US, UK, Europe and Australia. Let's have a conversation to discuss about your requirements and will show you demonstration as per availability.

100% Job Success
$24.44 /hr
3,979 hours

Le cecile D.

Le cecile D.

Excel Expert/Marketing Analyst/Data Encoder

Philippines - Tests: 5

I am a Marketing analyst with over a year experience in the field and with over 4 years experience total being a workforce analyst. Anxious to provide service in statistical analysis and other areas such as data analyst and customer service and support. I am currently working as a Marketing Analyst Supervisor and have a previous experience as workforce analyst, specifically working on schedules, and data analysis. I have an advance proficiency in MS Office especially Excel. I have experienced using the following CRM; Salesforce Oracle Incontact

100% Job Success
$7.78 /hr
2,365 hours

Konstantinos Paraskevopoulos

Konstantinos Paraskevopoulos Agency Contractor

vTiger CRM ERP Expert

Greece - Tests: 1

I am an Internet Technologies and Software engineer, specializing in Vtiger CRM / ERP planning, development and implementation. My 8 years experience in Internet Technologies and 5 years focusing on vtiger allows me to implement any vtiger customization. I have implemented various integration projects of vtiger with 3rd party applications using WebServices, such as Joomla, Jomres, Wordpress, Virtuemart, OsCommerce and more. The strong background on business process re-engineering and business process integration allows me to easily understand the business needs on their CRM / ERP application to ensure the customization success. In the past 5 years i have worked with various companies in different industries around the world to help the design and the implementation of their CRM / ERP systems. Integrating their individual business processes to the vtiger platfrom, i have developed many modules for vtiger in order to "digitilize" companies specific processes and workflows to Vtiger platform. My philosophy for CRM / ERP systems is summarized in the following principle: "You cannot manage something that is not measurable". Towards this principle i assist my clients develop a system where they can track down all the information flow produced by their business processes and also the tools to streamline them, providing all the necessary information (BI) to the right department / user. I enjoy helping companies create their own tailor-made software that reflects their real needs, allowing the business to effectively utilize their resources and automate trivial processes thus saving time and money, that they can invest in growth (that is after all what software can provide time / money).

Associated with: Target Integration Ltd. Agency

95% Job Success
$100.00 /hr
284 hours

Jodylee dale V.

100% Job Success
$5.56 /hr
9,128 hours