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Customer Relationship Management (CRM) is the art of using technology to simplify the management of customer connections and the data related to them. CRM solutions often use a combination of sales and marketing automation systems, inventory management systems and CRM databases to boost sales and improve customer service. On Upwork, the world’s largest online workplace, you’ll find CRM consultants who can manage customer relationships for businesses and professionals around the world.

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CRM Job Cost Overview

Typical total cost of Upwork CRM projects based on completed and fixed-price jobs.

Upwork CRM Jobs Completed Quarterly

On average, 153 CRM projects are completed every quarter on Upwork.


Time to Complete Upwork CRM Jobs

Time needed to complete a CRM project on Upwork.

Average CRM Freelancer Feedback Score

CRM Upwork freelancers typically receive a client rating of 4.61.

Last updated: October 1, 2015
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Bidyut D.

Bidyut D.

Desktop and Mobile Application Programmer

India - Tests: 3 - Portfolio: 10

I am trainer turned developer with 6+ years experience in software development and 3 years experience in teaching in high school computer and mathematics subject. I worked with almost all software farms in my city. I have experienced different programming languages such as,,, Java,JSP, php,etc. 60% of my projects are using . I also have core knowledge of SQL Server, MySQL . I have also worked with MS Access DB , Oracle, PGSql. I love to accept challenges and complete it. Time is a great factor for me. I want to develop websites, application, database queries that challenges me.

Groups: Application Developers Alliance

100% Job Success
$30.00 /hr
1,302 hours

Daniel Z.

Daniel Z.

Highly skilled API integrator, PHP (ZF) Coder and Project Manager

Poland - Tests: 7 - Portfolio: 6

Goal: Project and develop high quality apps for your success. Profile: OOPHP & Zend coding, IT consulting and business analyst, project coordinator and manager, Other skills: Apache, Bind, SSH, bashscripting, Memcached, Github, Solaris, Oracle, MySQL, Radius, AD, expert knowlegde of many *ux and windows systems Advantage: Project and implementation of many web apps. Most of it projected and developed by myself using Zend Framework, Google API (youtube, gdata), social API (twitter, facebook). Some of it integrated with operating systems or AAA software (radius, ldap). Usually Design Patterns were used (like Template Method, Version of Control, DAO, Dependency Injection, Decorator and so on). Some application built upon a structure of web services (XML, REST, JSON), some using jQuery and AJAX. Tools and technologies: Apache, radius, bind, ldap, Zend Framework, XML, SOAP, Linux, Linux daemons, Memcached, Sockets, REST, JSON, Oracle, MSSQL, MySQL, Design patterns, MVC, SVN, BASH, PHPUnit, Xdebug, Unit testing, Google Youtube API, Google Gdata API, Google Maps API, Facebook API, PayU API

100% Job Success
$35.00 /hr
1,949 hours

Dipesh Patel

Dipesh Patel

SugarCRM Customize Solutions

India - Tests: 2 - Portfolio: 10

I have been worked upgrade safe on all SugarCRM editions: Community, Professional, Enterprise, Ultimate. It works in both the On-site and On-Demand environments. I have delivered excellent services in finance, insurance, properties management, advertise in media, customer portal, SugarCRM WordPress integration, call center etc areas. Please take a look at my portfolio to get an idea of the kind of presentations we have developed. I am currently working with US, UK, Europe and Australia based companies for all SugarCRM Editions and other Website Design and Developments. I have done below contracts successfully and some of contract still going on. I am providing custom solution and upgrade safe solutions for all SugarCRM editions, WordPress plugin development,WordPress integration and other open source development. I am looking very long term relation for future. I am committed to deliver QUALITY result IN TIME with USER FRIENDLY GUI. On based on requirement providing 24X7 support. I am always been ready for challenging an opportunity for my growth and utilize my skills & contribute a positive impact to the company which I intend to join. Have created completed SugarCRM logic by understanding business logic for various companies based on US, UK, Europe and Australia. Let's have a conversation to discuss about your requirements and will show you demonstration as per availability.

100% Job Success
$24.44 /hr
3,983 hours

Ismet Dumlupinar

Ismet Dumlupinar

MCITP (System Administration), MCT, MCSA, MCSD: Web Applications

Turkey - Tests: 14 - Portfolio: 13

Experienced System Specialist, MCSA/MCITP/MCSD. In-depth knowledge of business operations and Information Tecnology Systems, project management, enterprise system integrations and information security with over eight years with hands on experience as an Enterprise Administrator and Network Manager in Windows Server 2003 & Windows Server 2008 environments. Experience in hardware and software virtualization using VMware and Hyper-V and App-V. Practiced understanding Active Directory, Group Policies, NPS, NAP, Exchange, SQL Server, Dynamics CRM, ERP, PKI and DFS. Experience as a corporate Microsoft/Certification trainer at one of gold certified partners of Microsoft. Proficent in Server 2012 and 2008 (inc.Server Core edition), Hyper-V, switches and many other technologies. I have been highly involved in server virtualization for seven years and am proficient in both VMware and Microsoft Hyper-V. I am also providing consulting services for web applications. I am a member of DotNetNuke Corp Internationalization Team and I'm working to expand product features to fully support Turkish localization. I am always looking for new opportunities to develop my skills. Check my Microsoft Profile below:

Groups: Microsoft Certified Professionals

90% Job Success
$45.00 /hr
2,422 hours

Le cecile D.

Le cecile D.

Excel Expert/Marketing Analyst/Data Encoder

Philippines - Tests: 5

I am a Marketing analyst with over a year experience in the field and with over 4 years experience total being a workforce analyst. Anxious to provide service in statistical analysis and other areas such as data analyst and customer service and support. I am currently working as a Marketing Analyst Supervisor and have a previous experience as workforce analyst, specifically working on schedules, and data analysis. I have an advance proficiency in MS Office especially Excel. I have experienced using the following CRM; Salesforce Oracle Incontact

100% Job Success
$7.78 /hr
2,372 hours

Jose Erick Gonzaga

Jose Erick Gonzaga

Virtual Assistant, Personal Assistant

Philippines - Tests: 11 - Portfolio: 2

My previous work experience catering to different clientele has developed my skills in various fields. My objective is to provide excellent services on, but not limited to; Transcription, Data Entry, Email Response Handling, Personal/Virtual Assistant, Web Research, Blog & Article Writing/Commenting, Creative & Technical Writing, Email Marketing and other Administrative Support tasks. 02/04/15 I have been a contractor with oDesk for 4 years plus now. And over those years I have catered my services to clients with various needs, hence I have developed and acquired more skills. I never close my door for new, exciting and better opportunities.

98% Job Success
$6.00 /hr
7,103 hours

Jodylee dale V.

100% Job Success
$5.56 /hr
9,135 hours

Nolissa Legaspi

Nolissa Legaspi Agency Contractor

Lead Generation/Research/Admin Support Expert

Philippines - Tests: 2 - Portfolio: 5

To ensure buyers' satisfaction by delivering my utmost strategies in Staffing & Recruitment, Office & Project Management, Market & Web Research, Lead Generation, Customer Service, Data Entry, & Transcription.

Associated with: TeamProject

98% Job Success
$11.11 /hr
12,046 hours

Michelle Vasquez

Michelle Vasquez

Customer Service & Tech. Support

United States - Tests: 8

Working online I have developed a wide range of new skills. Which include Telemarketing, B2B Appointment Setting, and Lead Generation. Which compliment my previous experience. * Excellent Customer Service * Fast Learner * Ability to Multitask * Work Well Under Pressure * Excellent Phone Etiquette * Have quite place to work with no interruptions or background noise * High speed internet connection (voip capability) * Ability to record phone calls

100% Job Success
$12.22 /hr
3,520 hours

Lynn G.

Lynn G.

Real Estate VA/ Real Estate Investor Support

Philippines - Tests: 13 - Portfolio: 9

More than 17,000 hours of actual working experience on Upwork. Plus - 15 years of supervisory and administrative working experience with multi national corporation. I am very dependable & professional. These are the things that I have achieved before becoming a full time VA : - Successfully managed and obtained International Organization for Standardization ( ISO ) certification for the purchasing & material management process of Dae Duck Philippines, a multi national corporation manufacturing PCB boards & DNATA, one of the largest suppliers of combined air services in the world offering ground handling, cargo, travel, and flight catering services across 5 continents. - Proven purchasing and negotiation skills. Managed to reduce costs of materials, office supplies and miscellaneous items ( chemicals, spare parts, etc ) by 40 % during my first quarter in Dae Duck Philippines. - With more than 15 years of supervisory & leadership experience. Upwork Experience : Offer / Bid Submission, Property Due Diligence, Postlets, Camtasia, MLS listing, Property Research ( Tax, Mortgage, Etc ), REIFax, Freedomsoft, Click2Mail, Salesforce, KW's E edge,, Top Producer, Docusign, ZipForm, Echosign, CMA, BPO, Mailchimp, Recruitment, Marketing Video / Slideshows / Virtual Tours, RPData, Price Finder _________________________________________________________ My goal is continually provide excellent, fast and efficient services to clients, utilizing more than 15 years of experience in office management, data entry, business administration, internet research and training in ISO procedures. I am an experienced real estate virtual assistant with over 5 years experience with short sale transactions and wholesaling, MLS & lead generation and management. I am a professional virtual assistant ready to take on any task. My excellent administrative / clerical skills, professionalism,time management skill, discipline, flexibility, accuracy, ability to meet deadlines and to multi-task are just some of the skills that will enable me to deliver quality service to clients.

100% Job Success
$6.50 /hr
17,443 hours