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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,322 Customer service projects are completed every quarter on Upwork.

1,322

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: August 1, 2015
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  1. Qiana J.

    Qiana J.

    Talented Email Support and Adminstrative Professional

    United States - Tests: 11 - Portfolio: 1

    As a Talented Customer Care Professional, I always go the extra mile to support my team and clients. My skills range from Zendesk, Email Support, Internet Research, Quality Assusrance, Call Scoring, MS Office Suite, Google Docs, Citrix and a host of many more. Along side my skills I am adaptable and have the eagerness to learn new programs easily. Over the last 10 years I've developed experience in the customer service and data entry oriented office environment, with 6 years of working at home experience. Working from home has helped me hone my talents of being self-reliant and disciplined to handle duties without micro-managing. I embody a comprehensive amount of knowledge and experience in customer care and tech support - through online channels of email, ticket, chat and phone support. I enjoy taking on new challenges. Also I'm flexible, a team player, dedicated, can work under pressure and possess a positive can do attitude. I have a knack for following written instructions, guidelines, performing tasks with precision and accuracy no matter how simple or complex they are. I work in an office with closed doors free of distraction when working for clients. This helps me to give my undivided attention to the client and task at hand. Strong customer service skills and work ethics are in my blood.

    $17.78 /hr
    2,777 hours
    4.07
  2. Himali Patra Liyanage

    Himali Patra Liyanage Agency Contractor

    Project Manager

    Australia - Tests: 14 - Portfolio: 2

    In 2005 I started my journey as a PHP Programmer and graduated from the university of Colombo (Sri Lanka) in Bachelor of Information Technology in 2009 with a first class. During my tenure in the IT industry I developed my skills in PHP, Magento,Dot Net, Joomla, Drupal, Zend, Wordpress, CS Cart and Zoho. Accomplished in all areas of software development including, requirement analysis, architecture and design of applications, coding, QA and Testing, debugging, installation, troubleshooting, maintenance and Project Management. I was successful to achieve an overall band score of 8.0 for IELTS and have passed English Spelling Test ( both U.K & U.S. Versions) in Upwork. Therefore I strongly believe my English levels (specially written and spoken) are up to the international standers.

    Associated with: Cyberdyne Systems

    $16.67 /hr
    1,268 hours
    5.00
  3. Jherico Cruz

    Jherico Cruz

    Experienced Customer Service and Data Entry Specialist. A Team Player.

    Philippines - Tests: 12

    I'm a person who loves challenges. Diligent, patient, hardworking and highly-motivated best describes me towards my work. I deal with stress easily by simply thinking of the good aspects of a certain scenario. I believe that every problem has a solution, you just have to know the proper formula on how to derive with the right solution. For me, it is always better to WORK SMART than to WORK HARD.

    $3.33 /hr
    4,823 hours
    5.00
  4. John dale B.

    John dale B.

    Customer Service Professional,QA Analyst,Blogger,Writer,Photographer

    Philippines - Tests: 8 - Portfolio: 2

    Looking for a long-term home-based contract dealing with Customer Service, Quality Assurance for call centers, Email and Chat-Support and the like, can also do data entry/research or any blog/article writing tasks. In odesk, I have worked as a Customer Service Agent and Team Lead handling call/chat and email support for a social discovery site. My current contract is as a Team Lead for oDesk's Marketplace Quality Department. Beyond this, I have over eight years of Customer Service experience handling operations, quality and process improvement in different call centers in the Philippines.

    $11.11 /hr
    8,211 hours
    5.00
  5. Allan Roy Santarin

    Allan Roy Santarin

    Experienced CSR/TSR. A performer. A team player.

    Philippines - Tests: 4

    I'm a person who loves challenges. Diligent, patient, hardworking and highly-motivated are some of the adjectives that best describes me towards my work. I deal with stress easily by simply thinking of the good aspects of a certain scenario. For me, every problem has a solution, you just have to know the proper formula on how to derive with the right solution.

    $3.33 /hr
    4,117 hours
    5.00
  6. evangeline ortiz

    evangeline ortiz

    typist / data entry / bookkeeper / accountant / customer support

    Philippines - Tests: 9

    Reliable, keen attention to detail, works conscientiously with minimal or no supervision, follows instructions carefully, impressive typist, experienced bookkeeper and accountant, dedicated customer service representative, fluent in verbal and written English... the list can go on. I've got what it takes to be an ideal employee.My typing speed is 70 wpm with 98% accuracy. I'm open to all kinds of data conversion projects and guarantee accuracy and timeliness on all assignments.I am a Certified Public Accountant and I have years of extensive experience in the bookkeeping and accounting fields and very enthusiastic in offering my expertise to assist companies who opt to set up a virtual accounting office. I am guaranteeing confidentiality on all assignments.I also have experience in the call center industry as a customer service representative, thus I can also serve as customer support.I will be more than glad to assist you with any of my skills.

    $10.00 /hr
    9,218 hours
    5.00
  7. Leoniza Mae Ysulan

    Leoniza Mae Ysulan

    Leoniza Mae Ysulan

    Philippines - Tests: 3

    I am experienced in Customer Service and Telemarketing jobs. I wanted to work in a company that would enhance my skill and give me career growth and see my potential. A job that is fulfilling and I could stick up for long term. It would be nice to offer a productive work and loyalty to a employer that is healthy in terms of support.

    $3.33 /hr
    5,595 hours
    5.00
  8. Lexzelle N.

    Lexzelle N.

    Excellent Customer Service Representative (Email/Chat Support)

    Philippines - Tests: 2

    If you are looking for an expert Chat/Email Support representative, you can definitely count on me.. I have worked with one of the top call centers (BPO) in the Philippines for which the client is an international (U.S) cable company (Comcast). Work Experience: - Customer service rep (Chat/Email) - Team Leader - Data Entry - Troubleshooting - Account registration / Password resets - Billing - Upgrade / downgrade services - Process order and shipment - Process online payment - Schedule appointment - Retention Qualities: ***Proficient in English ***Reliable ***Dedicated to work ***values Integrity ***has fast and reliable internet connection at home ***40-45 wpm typing speed with 98 - 100% accuracy ***Adheres to agreed schedule

    $9.44 /hr
    4,341 hours
    5.00
  9. Jaqueline Mendoza-Bongco

    Jaqueline Mendoza-Bongco

    Administrative Support/Customer Care/Data Analyst/WEB RESEARCHER/SEO

    Philippines - Tests: 6

    For the past 5 years I've been exposed with different types of work such as clerical, recruitment, managing production on a customer service side and forecasting or handling 800 people in terms of business needs.  My previous experiences had taught me a lot and could help out in all the projects that will be assigned. Currently I worked as a Keyword Researcher and help out our Internet Marketing Manager in analyzing keywords for the website

    $5.56 /hr
    2,940 hours
    4.87
  10. Jeanette D.

    Jeanette D.

    Professional Virtual Assistant & Customer Service Specialist

    Philippines - Tests: 8

    I have more than 10 years of customer service experience and 5 years of working as a Virtual Assistant. I've provided support, both customer service and administrative, to clients from different line of businesses through email, chat, phone and social media. Working from home has taught me how to learn doing things on my own. I've acquired expertise in using tools needed to perform my job responsibilities such as ms office, google apps, wordpress, infusionsoft, shopify, adobe illustrator and photoshop, and still open to learning new things. I put importance to reliability and accuracy for my goal is always to create and maintain a positive experience with my employers.

    $12.00 /hr
    8,511 hours
    4.44