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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,123 Customer service projects are completed every quarter on Upwork.


Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.65.

Last updated: October 1, 2015
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Momer D.

Momer D.

Customer Service / Recruiter

Philippines - Tests: 12

I have endured in the BPO industry for more than10 years. I have ample knowledge and skill with customer service and technical support issues over the phone, through chat, and email. I believe I have due competence in communicating with clients in the most appropriate manner and I would love to continue working in a similar environment and to increment more experience for continuous progress and stable work.

100% Job Success
$16.67 /hr
2,621 hours

Allan Roy Santarin

Allan Roy Santarin

Experienced CSR/TSR. A performer. A team player.

Philippines - Tests: 4

I'm a person who loves challenges. Diligent, patient, hardworking and highly-motivated are some of the adjectives that best describes me towards my work. I deal with stress easily by simply thinking of the good aspects of a certain scenario. For me, every problem has a solution, you just have to know the proper formula on how to derive with the right solution.

$3.33 /hr
4,312 hours

Leoniza Mae Ysulan

Leoniza Mae Ysulan

Leoniza Mae Ysulan

Philippines - Tests: 3

I am experienced in Customer Service and Telemarketing jobs. I wanted to work in a company that would enhance my skill and give me career growth and see my potential. A job that is fulfilling and I could stick up for long term. It would be nice to offer a productive work and loyalty to a employer that is healthy in terms of support.

$3.33 /hr
5,857 hours

Manu Deep Kumar M

Manu Deep Kumar M

Data entry/Tally/MIS Reporting/Back Office Operations/Back End

India - Tests: 23

8 years in the Back Office or Back End Administrative field give me the experience to handle all of your administrative needs. My skills in Data Entry, Data Management, Data Uploading, Data Migration, Data Gathering, Data Correction, Order Entry, Invoicing, Tally ,Preparing reports in Excel & Ms office tools, Listing Products, Research, Working on CRM like Siebel, Oracle, Salesforce will surpass your expectations. My past employers would describe me as professional, resourceful, upbeat, and with excellent communication skills.

98% Job Success
$3.00 /hr
1,404 hours

Georgine Irish Arroco Arban

Georgine Irish Arroco Arban

Appointment Setter

Philippines - Tests: 4

• Experience in Appointment Setting • Knowledge on CallFire • Hardworking and organized • Excellent in interpersonal and communication skills • Flexible • Can work with a team • Has leadership skills and is self-motivated • 6 years in customer service • Willing to learn • Innovative Outside of work, I also choregraph basic dance lessons, I also am being invited at times to host parties (emcee) and mostly I spend time with my family at home, watching movies and playing with our daughter.

Groups: Pro Customer Service

93% Job Success
$7.78 /hr
1,056 hours

Dexter Monte De Ramos

Dexter Monte De Ramos

Customer Support, Virtual Assistant, Project Manager, Quality Control

Philippines - Tests: 4 - Portfolio: 1

My past and present jobs revolve around providing good quality customer service. My main responsibility has always been about making clients happy. Let me describe my job tasks starting from my present job then my past job. At the present, I am working as the executive virtual assistant of the president of a US-based website company for real estate agents since July 3, 2014. My position involves many tasks such as calling clients, customer service and support through email correspondence, managing projects, quality control, research and support lead. During the start of my shift, I confirm appointments with clients then acknowledge receipt of tech support tickets and other kinds of emails/inquiries/requests. My main role at the start of my shift is to let clients know that we received and are working on their queries. Then I assign tech support issues to our tech support staff. Right now there are three of them. Pretty soon there will be five of them who I need to manage altogether. Thankfully, my boss hired me an assistant who helps me get my tasks done. I keep track on tasks that are on top priority and make sure that all tech support staff are working on them. While I assign other staff to build websites of new clients, others are assigned to fix issues or do upgrades on the websites of existing clients. I provide them clear instructions to meet the clients' needs and then update the clients on their tickets. When tech support staff say that they are done with their tasks, I do quality control checks before confirming to clients. During my free time at work, I spend time on watching internal training videos and reading company SOP's and tutorials. That made me eventually learn tech support tasks one at a time. During busy times, I help tech support staff on their tasks such as integrating CRM on a client's website, updating website content, correcting website forms and researching on a tech support issue. I learn new tasks almost everyday. Our tech support staff always have questions on their tasks and I answer them or help them find the answer. I train them when I need to. Prior to my present job, I worked as a technical/customer support representative at a call center company. I was enjoying my job for two years and two months which turned out to be technical support, customer service and billing support all in one. I took incoming calls and helped customers in fixing their internet, phone and television issues. That work experience made me become a skilled technical support and customer service provider with a variety of experience and a positive attitude. The summary of my knowledge and skills are: email support, customer service, virtual assistance, appointment setting, phone support, call handling, Dropbox, Google Docs, Google Drive, Google Voice, Infusionsoft, Basecamp, IDXBroker, iHomefinder, Kayako, Gmail, Top Producer, support lead, problem solving, multi-tasking, data entry, ability to solve problems quickly, pays attention to details, types fast, has sufficient knowledge about MS Office and learns new skills rapidly. Being a positive person and a problem solver, I have proved to my boss that I am a rockstar VA and customer service specialist. My hunger for knowledge and dedication at work have made me become a great freelancer that I am now.

Groups: Pro Customer Service

$6.67 /hr
2,601 hours

Lexzelle N.

Lexzelle N.

Excellent Customer Service Representative (Email/Chat Support)

Philippines - Tests: 2

If you are looking for an expert Chat/Email Support representative, you can definitely count on me.. I have worked with one of the top call centers (BPO) in the Philippines for which the client is an international (U.S) cable company (Comcast). Work Experience: - Customer service rep (Chat/Email) - Team Leader - Data Entry - Troubleshooting - Account registration / Password resets - Billing - Upgrade / downgrade services - Process order and shipment - Process online payment - Schedule appointment - Retention Qualities: ***Proficient in English ***Reliable ***Dedicated to work ***values Integrity ***has fast and reliable internet connection at home ***40-45 wpm typing speed with 98 - 100% accuracy ***Adheres to agreed schedule

$9.44 /hr
4,598 hours

Michael Cammayo

Michael Cammayo Agency Contractor

Project Manager | Web Research Specialist

Philippines - Tests: 9 - Portfolio: 1

Currently, I am responsible for managing the operation of the whole division. I develops Team Leaders, monitors team's performance thru coaching mentoring and giving feedback, monitors real time issue affecting performance. I also creates action plans for the whole teams, evaluates Team Leader's developments and performance, creates reports of performance and other financial impacting issues, and identifies team members for Performance Improvement Plan. I have excellent communication skills. I always maintain a gracious and professional manner when communicating with people, including customers and staff. My broad experience, range of skills, maturity and eagerness will make me an excellent addition to your company.

Associated with: M&R Apex Outsourcing

100% Job Success
$11.00 /hr
8,678 hours

Christine P.

Christine P. Agency Contractor

Professional Virtual Assistant, Customer Service, and Support rep

United States - Tests: 4 - Portfolio: 1

In the past 16 years of work, life, and educational experiences: as a Customer Service, Sales, and Support Representative (by phone, email, ticket, messaging, and fax both B2B and residential), Lead Generator, Student of Marketing Management, and Mom, I have acquired many skills: Microsoft Office, building databases of decision makers, closing a sale, internet research, importance of time management, patience, and more... I am looking forward to our future endeavors, so just let me know exactly how I can help you make your company more profitable. A long term position is preferable, but definitely NOT a deal breaker. As your Professional VA FreelancerI am here to help put you and your company's best foot forward. Being an at home VA Freelancer is my full-time career and I will work hard for you.

Associated with: oDesk Payroll, ToDoListDone

100% Job Success
$14.00 /hr
5,861 hours

AM Siddiquie

AM Siddiquie Agency Contractor

DEAR, Xero, Excel, Data Collection, Accounts, Access & Word Expert

Pakistan - Tests: 12 - Portfolio: 30

I am here to provide Quality Services and earn good relationship with employers and other team members. I have experience in following type of tasks with multitasking approach & reporting know how 1. Bookkeeping / Accounting on Xero, DEAR Inventory, QuickBooks online, Sage Accounting, Peachtree, Bigredcloud, Excel, Access & other Cloud Accounting Applications 2. Web data scraping using VBA & other tools, Data Collection, Data Entry, manipulation, sorting & Analysis, Web Research Work 3. PDF conversion to Excel, Word, Database or text and PDF Editing 4. Customer Support (via Live Chat & Email) & Email Response Handling using Outlook 5. MS Excel template / Spreadsheet (including Advance Excel Functions, Forms, Power Pivot, Charts, Macros & VBA) 6. MS Word template / Document automation (including Forms, eBooks, Mail merge, Macros & VBA), DEAR Inventory & Xero Templates Customization 7. MS Access database designing & database management 8. MS PowerPoint Presentation designing with animation & transition effects 9. Google Spreadsheets & Google Docs 10. Product listing, Store Management & order processing on Amazon,,, eBay, Magento, Prestashop, WordPress, Drupal, Joomla, Moodle & other eCommerce platforms 11. Easy & fast communication via Skype, Viber, Whatsapp, Google Talk & Email & Team meeting arrangements 12. Article Writing, WordPress posts and Blog posts 13. Facebook / LinkedIn / Twitter Page Admin profile Management

Associated with: Excel & Access Solutions

100% Job Success
$5.56 /hr
2,260 hours