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Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 646 Customer support projects are completed every quarter on Upwork.

646

Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.63.

4.63
Last updated: September 1, 2015
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  1. NAYAB NASEER

    NAYAB NASEER

    eCommerce Services Sales Specialist, Shopping Cart Elite, eBay, Amazon

    Pakistan - Tests: 14 - Portfolio: 8

    (Work Hard, Be Fair And Honest) These three words can generate loads of success. Every time I worked for my clients in the past and present I have become integral part of my client's task and manage them well,. I can do almost anything well almost! Currently I am a part of a well-known eCommerce service provider and holding major responsibilities. I am very detail oriented and like to get into the core of the task information to have it well done. But I take some time to completely understand the task and would like to know each and every aspect of that task to make it well done. A-Z

    $11.11 /hr
    5,641 hours
    5.00
  2. Marybelle Joy Escuadro

    Marybelle Joy Escuadro Agency Contractor

    Nurse/CSR/Recruiter/phone&chat support/PA/email/appointment setter

    Philippines - Tests: 10 - Portfolio: 2

    A dedicate person with 4 years of experience in the call center industry. I do phones calls, emails, live chat and administrative task. I can do it all and I absolutely love every minute of it. I enjoy interacting with people. I am also very organized and proficient. I maintain a high level of professionalism in everything I do. You could always feel confident that your company is being well represented as long as I am on your team! I have worked as a Technical Support Representative for a year. I also worked for Hot Bud Nutrition as a CSR (phone,email and chat support) and as an Admin assistant- as part of the human resources department - full cycle recruiting from sourcing candidates, screening, conducting telephone interviews, as well as formal interviews and extending offers. I also worked with Vimax Group Inc , I do outbound call for account management, billing and order processing. I also handled inbound calls for billing issues. I am also a trained email and live chat support agent. I also worked for a real estate company as a review collector, admin assistant, inbound call agent and appointment setter.

    Associated with: F.I.R.M Solutions

    $5.56 /hr
    7,583 hours
    4.86
  3. Mark Cooper

    Mark Cooper Agency Contractor

    Enterprise Mobility Admin, Senior IT Specialist & Lead System Analyst

    United States - Tests: 5

    Professional IT Engineer with a Bachelor’s of Science degree in Computer Information Systems. 19 years in-depth technical expertise and business experience at top Oil and Gas companies (Schlumberger / WesternGeco) and computer firms (Microsoft, Compaq) as a Enterprise Mobility Administrator, Senior Mobile Specialist (Mobile Device Management (MDM)), Systems Analyst 2, Programmer, Application Engineer, IT Trainer, Encryption Trainer - Credant and Bitlocker Champion, Knowledge Champion, Technical Support Lead / Trainer, IT Support Analyst L3, Quality Assurance (QA) Tester, Courion Admin, and VoIP (Voice Over IP) Admin. Abilities include finishing assigned tasks with minimal supervision and using problem solving and people skills to satisfy clients. Ability to manage priorities and tasks as needed in a fast-paced work environment. Superior interpersonal, strong organizational, detail-oriented, analytical, instructional, and troubleshooting skills. Exceptional verbal and written communication and collaboration skills to effectively communicate with multiple teams.Future goals include education leading to a Doctorate / PhD in Computer Information Systems.

    Associated with: AAA Mobility Solutions

    $33.33 /hr
    0 hours
    4.79
  4. Lee Van Cliff E Samson

    Lee Van Cliff E Samson

    Data Specialist

    Philippines - Tests: 6 - Portfolio: 9

    I have a 3-Year Experience with diverse skills developed on Data Entry, Email Management, Network Security, Website Development, Web Store Management, Order Processing, Domain Management, Program Skills, Technical Service and Customer Service Support.

    $22.47 /hr
    4,616 hours
    4.58
  5. Nestor vincent M.

    Nestor vincent M.

    Experienced Customer Service Representative

    Philippines - Tests: 5

    I am writing this letter of introduction to give you an idea of my career goals, how I plan to achieve these goals, and why my search is the right one for me. * I have been working with a lot of people and doing such roles as a customer oriented since 2009 where Knowledge, skills and the right attitudes plays the vital role. * I already finished my college year, completing my degree course in Bachelor of Science in Nursing and took my Masters at Oxford College International in London has given me good leadership abilities; it has taught me how to take full responsibility and to be ambitious. * Your company offers an employee exactly what I am interested in pursuing. I in turn, have many of the qualities that an employer looks for. If you hire me to work for your company, I will prove to be an asset, an employee who is hard working and self-motivated. Please review my application and resume and contact me as soon as possible with your decision.

    $10.00 /hr
    0 hours
    0.00
  6. Serlic I.

    Serlic I. Agency Contractor

    Serlic Ibarra

    Nicaragua - Tests: 4

    I have worked for over 18 years in many areas of the BPO industry that go from, sales & customer service to building new companies (start-ups) from the ground up. provide high standard quality service to companies that are in need of just that. Through my years in call centers I have develop several skills from practice, constant training courses and seminars. These are some of my Skill Highlights: • Sales • Business development • New product delivery. • Client account management. • Negotiation expert. • Employee relations. • Self-motivated. • Strategic Planning • Customer service • CRM • Sales Management. • Team Leadership • Digital Marketing • Training and training material development. • B2B Prospecting I take pride in the work I do regardless of the pay. I believe all work should be done with dedication and always aiming for self improvement. We never stop learning after all. A bad example (being recommended to place one), would be the lack to dedication an executive may have when representing a company through the task they been assign. Ownership must be part of the attitude you take when engaging with any person on a business call. Whether is a simple inquiry or a serious issue, we must demonstrate that we can go the "extra mile" as we would like others to do for us.

    Associated with: Core Staffing Agency

    $10.00 /hr
    0 hours
    0.00
  7. Nannett O.

    Nannett O. Agency Contractor

    Payroll, HR, System tester, Technical Support

    Philippines - Tests: 8 - Portfolio: 1

    Payroll and HR Information System has been part of my everyday life for more than 10 years. I worked as a system tester, implementation analyst and technical support both on site and off site for Attendance Monitoring and Payroll System. I also conceptualized and developed a troubleshooter's manual and customer support guide for the same system. Currently, I am working as HR Supervisor for an automotive services company. I have great experience on MS Office applications such as Excel, Word and Powerpoint. I also have experience on Visual FoxPro and OOP.I would like impart my skills, knowledge and experience to Odesk clients so that they need not worry on any payroll and HR related matters and they can focus more on increasing company profit.

    Associated with: TruSupport

    $7.00 /hr
    8 hours
    0.00
  8. Vincent H.

    Apple Certified Technical Support

    United States - Tests: 3

    - Provide technical support and customer services via phone and/or email. - Perform a broad range of work which can be routine or non-routine within a variety of services, technologies and environment (Mac OS X, Windows XP, 7, 8, multiple Linux and Unix distributions). - Troubleshoot and resolve software and hardware problems on behalf of end users. - Provide wired and wireless problem solving for local and remote end users. - Performs new hardware and software installation or upgrade. - Familiar with Team Viewer and GotoMeeting. - Building, re-configuring, maintaining and repairing Apple (80%), Windows and Linux (20%) on desktop and laptop. - Perform changes to equipment (monitor, peripherals and etc) and application installation, configuration and upgrades. - Troubleshoot computer,software, network connection and create presentation using Excel & PowerPoint. - Build, repair, upgrade computer system. - Customer service. - Filing personal tax.

    $7.00 /hr
    0 hours
    0.00
  9. Edmar C.

    Bachelor of Science in Information Technology

    Philippines - Tests: 4

    I believe that my strong technical experience and education will make me a very competitive candidate for this position. The key strengths that I possess for success in this position include: • I strive for continued excellence • I provide exceptional contributions to customer service for all customers With a Bachelor of Science in Information Technology, I have a full understanding of the full life cycle of a software development project. I also have experience in learning and excelling at new technologies as needed.

    $7.78 /hr
    0 hours
    0.00
  10. Wolfgang Hase

    Wolfgang Hase

    German Native - English Fluent - Sales and Customer Support Expert

    Germany - Tests: 2 - Portfolio: 1

    As a native German with a university degree in International Business and Administration I have been working as a freelance Sales and Customer Support agent for more than twenty years. Now I am bringing my business skills to oDesk and work with great people and companies from around the world. CORE COMPETENCIES German Native - English fluent (100%) - Spanish fluent (95%) Customer Acquisition & Retention Customer Service and Support Communication/Team player Sales Force Development Translation/Transcription Support Customer satisfaction and long term working relationships are the goals I am working for. oDesk messages sent to me are forwarded to my Smartphone, so that you can reach me almost 24 hours per day.

    $12.22 /hr
    1,221 hours
    4.99