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Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 585 Customer support projects are completed every quarter on Upwork.


Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.63.

Last updated: October 1, 2015
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Crystal I.

Crystal I.

Explorative, detail oriented, curious and intuitive.

United States - Tests: 4

Management mantra: "Measure twice, cut once. Quality is key." I've helped small and medium sized businesses with foundational organizational planning, project management, quality recruiting and on-boarding. My ultimate goal is to stay analytical and to continually improve the functionality and cohesion of the many moving parts of your business. When you have a set destination, you're quick to think that fast, easy and cheap is your best bet. Unfortunately, that will most likely become a very slow-moving, problematic and exponentially expensive ordeal. I try to steer clear of those initial impulses in order to map out an actively challenging (the good kind!), possibly scenic, rewarding and inspirational route instead.

$27.00 /hr
58 hours

Kevin Mahipos

Kevin Mahipos

Expert in troubleshooting

Philippines - Tests: 2

I've have lots of experience with Software and Hardware , recently I've work in innosoft solution , as a Human Resource Information System representative. I have knowledge in HR / Payroll, DBA - Database Administration. Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, and have skill in communication.

$5.00 /hr
0 hours

Tiffany S.

Tiffany S.

HR Professional

United States

Efficient and tactful professional seeking a position within a great organization. Bringing extensive experience in human resources, data entry, customer service, and coordinating staffing activities; screening, recruiting, scheduling, and interviewing as well as a demonstrated ability to manage the diverse human resource management information systems and applicant tracking systems.

$16.00 /hr
89 hours

Nannett O.

Nannett O. Agency Contractor

Payroll, HR, System tester, Technical Support

Philippines - Tests: 8 - Portfolio: 1

Payroll and HR Information System has been part of my everyday life for more than 10 years. I worked as a system tester, implementation analyst and technical support both on site and off site for Attendance Monitoring and Payroll System. I also conceptualized and developed a troubleshooter's manual and customer support guide for the same system. Currently, I am working as HR Supervisor for an automotive services company. I have great experience on MS Office applications such as Excel, Word and Powerpoint. I also have experience on Visual FoxPro and OOP.I would like impart my skills, knowledge and experience to Odesk clients so that they need not worry on any payroll and HR related matters and they can focus more on increasing company profit.

Associated with: TruSupport

$7.00 /hr
8 hours

Jherico Cruz

Jherico Cruz

Experienced ESL Teacher, Customer Service and Data Entry Specialist.

Philippines - Tests: 12

I'm a person who loves challenges. Diligent, patient, hardworking and highly-motivated best describes me towards my work. I deal with stress easily by simply thinking of the good aspects of a certain scenario. I believe that every problem has a solution, you just have to know the proper formula on how to derive with the right solution. For me, it is always better to WORK SMART than to WORK HARD.

$3.33 /hr
4,973 hours

Allan Roy Santarin

Allan Roy Santarin

Experienced CSR/TSR. A performer. A team player.

Philippines - Tests: 4

I'm a person who loves challenges. Diligent, patient, hardworking and highly-motivated are some of the adjectives that best describes me towards my work. I deal with stress easily by simply thinking of the good aspects of a certain scenario. For me, every problem has a solution, you just have to know the proper formula on how to derive with the right solution.

$3.33 /hr
4,294 hours

Joyce M.

Joyce M.

Diverse Experience as a VA, Business and Manufacturing Administrator

Jamaica - Tests: 5

Over the past 15 years, I have acquired extensive experience in various areas of Business Administration. I am a fluent and articulate communicator who is detail oriented, reliable and self-motivated with exceptional interpersonal skills. I currently work as a Virtual Administrative Assistant where I handle online calendar management, schedule meetings and appointments across different time zones, provide assistance with the day to day operations of the business, maintain the company's website as well as prepare and schedule email marketing campaigns using Mailchimp, etc. Prior to this I worked in Inventory Management utilizing Peachtree Manufacturing, providing Point of Sale system maintenance and user support for a Foxpro based system, as well as in providing excellent customer service for international website clientele. For more than half of my professional career (8 years) I also acquired much experience in the areas of general Office Administration and served as the sole Office Administrator for a small (100-150 customer base) business, preparing reports and documents as well as other tasks using Microsoft Excel and Word. I seek to work on projects which will allow me to utilize my skills and experience in these areas while allowing me the opportunity to continue my professional growth.

$11.11 /hr
1,539 hours

Marichu S.

Marichu S.

Certified CISCO, MCP/Network Engineer

Philippines - Tests: 9

Having acquired a degree in Computer Engineering in 2006, I have had some 6 years of rewarding professional career in the areas of technical support on hardware and software systems, networking and sales with major engineering and business process outsourcing companies in Manila, Philippines, including a brief stint with the United Nations Office in Bangkok, Thailand. I dealt with colleagues and clients of multi-cultural background from affiliate offices globally, including the United Kingdom, the United States, the Middle-East, Australia, China, Hong Kong, Thailand, Malaysia and the Philippines. I have acquired a certification in ITIL, MCP, and CCNA. During my university years, I have also worked as an administrative assistant with various private companies where I have proven a reputation of an efficient team member with well-regarded planning and organizing skills. My adventurous spirit inspires me to explore new avenues. I have travelled to key cities in Asia, the Middle-East, and Europe. Thanks to oDesk! Though I have just recently joined the network, I know I can continue developing my professional aspirations while at the same time fulfilling my personal career as a wife and a mom! :-)

100% Job Success
$6.00 /hr
437 hours

Dexter Monte De Ramos

Dexter Monte De Ramos

Customer Support, Virtual Assistant, Project Manager, Quality Control

Philippines - Tests: 4 - Portfolio: 1

My past and present jobs revolve around providing good quality customer service. My main responsibility has always been about making clients happy. Let me describe my job tasks starting from my present job then my past job. At the present, I am working as the executive virtual assistant of the president of a US-based website company for real estate agents since July 3, 2014. My position involves many tasks such as calling clients, customer service and support through email correspondence, managing projects, quality control, research and support lead. During the start of my shift, I confirm appointments with clients then acknowledge receipt of tech support tickets and other kinds of emails/inquiries/requests. My main role at the start of my shift is to let clients know that we received and are working on their queries. Then I assign tech support issues to our tech support staff. Right now there are three of them. Pretty soon there will be five of them who I need to manage altogether. Thankfully, my boss hired me an assistant who helps me get my tasks done. I keep track on tasks that are on top priority and make sure that all tech support staff are working on them. While I assign other staff to build websites of new clients, others are assigned to fix issues or do upgrades on the websites of existing clients. I provide them clear instructions to meet the clients' needs and then update the clients on their tickets. When tech support staff say that they are done with their tasks, I do quality control checks before confirming to clients. During my free time at work, I spend time on watching internal training videos and reading company SOP's and tutorials. That made me eventually learn tech support tasks one at a time. During busy times, I help tech support staff on their tasks such as integrating CRM on a client's website, updating website content, correcting website forms and researching on a tech support issue. I learn new tasks almost everyday. Our tech support staff always have questions on their tasks and I answer them or help them find the answer. I train them when I need to. Prior to my present job, I worked as a technical/customer support representative at a call center company. I was enjoying my job for two years and two months which turned out to be technical support, customer service and billing support all in one. I took incoming calls and helped customers in fixing their internet, phone and television issues. That work experience made me become a skilled technical support and customer service provider with a variety of experience and a positive attitude. The summary of my knowledge and skills are: email support, customer service, virtual assistance, appointment setting, phone support, call handling, Dropbox, Google Docs, Google Drive, Google Voice, Infusionsoft, Basecamp, IDXBroker, iHomefinder, Kayako, Gmail, Top Producer, support lead, problem solving, multi-tasking, data entry, ability to solve problems quickly, pays attention to details, types fast, has sufficient knowledge about MS Office and learns new skills rapidly. Being a positive person and a problem solver, I have proved to my boss that I am a rockstar VA and customer service specialist. My hunger for knowledge and dedication at work have made me become a great freelancer that I am now.

Groups: Pro Customer Service

$6.67 /hr
2,561 hours

Julie B.

Julie B.


Philippines - Tests: 8 - Portfolio: 3

Seeking a position where my existing skills in the areas of administration and customer service can be utilized by a progressive and innovative company. I am proficient with Data-Entry, Data-Encoding, Fast-Typing, MS Excel, Word, Web-research, Data collection and research, Bookkeeping, Administrative Assistant, Order-processing, Customer Chat and Email Support, English-Filipino Translator/Transcription and Basic English Teaching. I'm professional, organized and always efficient to meet deadlines.

100% Job Success
$5.00 /hr
2,982 hours