Customer support Freelancers

Browse Customer support job posts for project examples or post your job on Upwork for free!

Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 849 Customer support projects are completed every quarter on Upwork.

849

Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.66.

4.66
Last updated: June 1, 2015
More options
Clear all filters
  1. Shana Reed

    Shana Reed

    Customer Care

    United States - Last active: 20 hours ago - Tests: 3

    I have experience in a broad range of finance and customer service - from procurement to accounts payable and accounts receivable, as well as banking and loan processing. In each of my prior roles, a high level of customer service to both internal and external customers, as well as attention to detail were crucial to the success of the position. In fact, the customer contact portion of the positions was by far, my favorite aspect of my prior jobs!

    $20.12 /hr
    12,836 hours
    5.00
  2. Andrea L.

    Andrea L.

    Virtual Admin ~ Personal Assistant ~ Project and Office Manager

    United States - Last active: 20 hours ago - Tests: 3 - Portfolio: 1

    I have a degree in Communications with an emphasis in Public Relations, and a minor in English. I moved from the United States to beautiful Rome, Italy, in 2010. I previously worked as an Event, Travel and Training Coordinator, and have strong skills when it comes to detail and organization. After I moved to Italy, I discovered the world of freelancing. Best discovery yet! For the past three years, I have worked as a Virtual Administrative Assistant through oDesk, specializing in administration and marketing. I proudly have a long-standing relationship with the majority of my clients. Although there are others, my primary responsibilities as an assistant currently include: - travel and event planning - social media management - preparing and processing client invoices - email marketing and communications - maintaining company website - proofreading articles and video scripts - managing virtual assistant team - maintaining internal systems and databases I also love to travel and experience new places, and spend a great deal of time traveling around Europe. I write a blog, Why Roam?, about my travels and life abroad. I like to share things to do, see and eat in Italy and beyond. All content on the website is original, as I write each post and take almost all photos. I've had the opportunity to learn a good deal about website design, including HTML and search engine optimization. You can view my work here: http://whyroamtravel.com. If you are interested in speaking with me further, I would be happy to arrange a telephone or Skype interview. I look forward to hearing from you! Kind regards, Andrea

    $20.00 /hr
    3,562 hours
    5.00
  3. Jamin C.

    Jamin C.

    Determined Fast and Reliable

    United States - Last active: 20 hours ago - Tests: 7

    I am currently doing volunteer teaching work in France. I speak, read and write both English and French with English being my first language. I have done translation and interpreting work on an individual basis and for large groups. Over the past 4 years I've worked as a Licensed Personal Banker for 2 large banks in New York. Within the bank I managed the sales team, was responsible for meeting sales goals and assisted the manager in managing all functions of the branch. I have strong sales skills but also excellent oral and written communication skills. Part of my job was written communication with clients from diverse backgrounds. This helped me to become proficient in writing, proofreading, and correction. Also I have worked as a Personal Assistant and Manager where I was in charge of organizing meetings, travel arrangements and doing research projects. As a Personal Assistant I managed the team and kept things running in the office. I touch type 60 words per minute and I am very comfortable working with computers. I have transcribed videos and audio files. I enjoy writing and this passion has helped me to write many articles on a variety of topics in both English and French. I know the value of getting work done quickly and accurately. I am good at leading others to accomplish that same goal.

    $16.67 /hr
    6,749 hours
    4.72
  4. Mary Crawford

    Mary Crawford

    Mgmt-Team Lead-Customer Care-V.A.-Sales-Writer

    United States - Last active: 20 hours ago - Tests: 16 - Portfolio: 4

    I have specialized in the sales,customer service field as a manager and sales manager, top sales performer and Team leader creating an exemplary team to monitor Quality Assurance for the three major call centers of a National company Responsibilities included: - Leading the growth and development of my company's Quality monitoring. -Procuring top talent and carefully selecting exceptional candidates for the formation of an exemplary team. - Overseeing preparation of uniquely quantitative and qualitative QA reports on a daily, weekly, monthly and quarterly agent specific reporting criteria. . - Edit and distribute to reporting and process critical feedback to all 3 call centers while discovering, managing, and resolving any discrepancies in information or processes. -Meeting on a weekly basis with the different teams for discussion of action items and training of customer care agents. -Preparation of itinerary and hosting weekly QA meetings with my team for a clear portrait of feedback across the globe and preparation of the teams weekly assignments. Accomplishments I am proud of include: -excellent managerial skills in office or performing online virtual assistant responsibilities! -High ranking percentile in communication and negotiation skills, phone, hospitality, email etiquette plus customer care. -Proficiency in business communications understanding that communication is the key to success! -I have received recognition for my careful attention to detail and ability to provide spot on feedback including meeting notes. - I am a publish writer, a foreign language and body language student. - I am tech savvy, a self starter and have an impeccable ability to work independently managing time well. - I pride myself with dedication and maintaining a great work ethic being completely trustworthy. -I am equally content following direction from one supervisor, as a team player, as a team leader or in a managerial setting. - I am very flexible with my hours and enjoy long term positions with an opportunity for advancement and working as many hours as possible. - I am an eager and quick study, always up for a new task contributing 100% effort ! References available I look forward to hearing from you,

    $15.56 /hr
    7,205 hours
    5.00
  5. C McLaughlin

    C McLaughlin

    ***Experienced VA ~ Data Entry ~ Administrative Support***

    Canada - Last active: 20 hours ago - Tests: 20

    Professional VA/PA who possesses exceptional organizational, communication and customer service skills. I am an extremely motivated multi-tasker with a strong work ethic. I am highly experienced with Google docs, Windows and MS Office related programs such as Word, Excel, and Power Point. I believe myself a quick study, having mastered numerous specialized programs needed for various positions I have held over the years. Available for administrative support, transcription, proof-reading/quality control, email response handling, calendar management or data entry.

    $15.00 /hr
    7,238 hours
    4.86
  6. Ujjwal D.

    Ujjwal D.

    Expert in Excel (VBA Macros) / PDF Forms / VA

    India - Last active: 20 hours ago - Tests: 12 - Portfolio: 7

    Expert in Microsoft Excel / VBA / Macros and various other administrative tasks. Experienced in PDF Fillable Forms, Transcription of documents from/to PDF/Excel/Word. Take up Data Entry jobs for my back office team. Have provided excellent service to all my clients for more than two years on Upwork (formerly oDesk) and earned fantastic feedback and superb star rating. Upwork has tagged me as a TOP RATED and have 100% Job Success. My strengths include: - a good team player with excellent oral and written communication skills - friendly and professional demeanor - self starter / multi-tasker - maintain deadlines - 18 years of experience in formal jobs

    $22.22 /hr
    2,073 hours
    4.99
  7. Diana Muniz Barbosa

    Diana Muniz Barbosa

    Administrative and Personal Assistant. Customer Support Manager.

    Canada - Last active: 20 hours ago - Tests: 9

    If what you need is an experienced, hard-working, responsible and fast learner person, I can offer that and more. Since I join oDesk I have been a personal assistant, virtual assistant, project manager and administrative manager, I ca help you with many tasks like translations (English-Spanish, Spanish-English, French-Spanish), customer service, market and Internet research, recruiting, administrative support, I am detailed oriented, pro-active and need little supervision. My goal is to make your life easier by giving you the best quality work. Before joining oDesk, I was a long time experienced PR with speciality in fashion and marketing looking to expand my work campus and to help with my knowledge as much as I can. I had work in Milan, Paris, NY, Mexico and some other countries as a PR and marketing consultant, mostly traveling to any place my services were needed including the Middle East. I believe that my experience in all those places makes my profile interesting because of my knowledge of too many different cultures.

    $20.00 /hr
    2,675 hours
    5.00
  8. XinYin Qin

    XinYin Qin

    Translator, Sales/Marketing Expert,MBA,ERP Expert

    China - Last active: 20 hours ago - Tests: 74 - Portfolio: 67

    Professional Translator. Professional Business and Technical Translation Expert. Best Skills on Simplified Chinese, Traditional Chinese translation. Good Culture Background knowledge : China Mainland, Hong Kong, Taiwan and Singapore. Best Skills on Marketing and Outbound Sales Best Network and Resource to Expand Your Business in China mainland. Include Online Business Promotion & Offline Business, Such as All Kinds of Out-Sourcing Marketing , iOS or Android App marketing and etc. Low Cost, High Quality Customer and Considerable Market Share Get For You. Market Research Expert for Web Research, Sourcing, Cold Calling Help you to find most valuable information and supplier in China. A Good Sourcing Agent in China. Customer Service Expert A Best Virtual Assistant. Best Assistant to Localize Your Business in China Mainland & Hong Kong. Database Expert, Best Skills on SQL Server 2012. Business Intelligence Professional

    $20.00 /hr
    2,659 hours
    4.96
  9. Tom S.

    Tom S.

    Good personality, detail oriented, and understanding of computers.

    United States - Last active: 20 hours ago - Tests: 4

    I think that I am a better choice than most because I am detail oriented, focused, and I have respect when working with others. I have had a lot of work with maintaining a professional home office. I want to be able to help out others in an efficient and constructive manner. I have worked management jobs so with the understanding of a management view I usually am more successful at helping a company while keeping the companies interest on the agenda too. I have kept busy by management jobs, consulting, customer service jobs, and even laborious jobs. I like to run, bike, or hike for a good workout. I am willing to do full time or part time jobs yet prefer full time. I have much knowledge of everything to Backtrack 4 in Linux (computer security software), Kubuntu, Windows, and Mac.; I have been able to learn a lot about computers through self teaching and schooling.

    $25.00 /hr
    1,377 hours
    5.00
  10. Tara C.

    Tara C.

    Virtual Assistant, Your Right Hand Man

    Australia - Last active: 8 days ago - Tests: 4

    I am your right hand man. I have experience in Social Media Management, Data Entry, Australian Taxation, Property Management, E-Commerce Management and Personal/Executive Assistant. I am interested in roles that allow me to use my current skillset to assist others in their endeavours, as well as giving me flexibility to engage in my own personal enterprise. I am a mature-minded, bubbly and organised person, with a high-attention to detail and excellent interpersonal skills. I am an extremely fast learner, and have the ability to adapt to any situation and complete tasks no matter how big or small. I understand the importance of being motivated and completing a task efficiently and to a high standard. I have intermediate Microsoft Office Skills, basic html5 and CSS coding skills and I’m proficient at using Google Drive, Xero Accounting Software, Social Media Websites. A few points to make are that I have a strong internet connection, with a large amount of data monthly, I am a native english speaker meaning my written and spoken skills are of a high standard and I am in the Melbourne, Australian time zone.

    $17.78 /hr
    16 hours
    5.00