Customer Service & Support Specialist/Team Coach/QA
Last active: 5 months ago
A college graduate of two degrees with 6 years experience in the BPO/Call Center industry seeking to align with individuals or companies poised for strong growth and success who may need my specialization as a Customer Service & Support Specialist.
With proven dedication, integrity, honesty, positive attitude and professionalism combined with the ability to work under pressure sustaining a role in a fast-paced customer-centered environment, I have managed myself well in various accounts where I handled inbound and outbound phone and email campaigns that dealt with accounts security and verification, activation, billings and payments, sales, lead generation and profiling, tech support, customer service and support, backend processes, U.S. federal regulations (U.S. healthcare system), and more.
I was an SME and a Team Coach who helped supervised and assisted teams of talented associates and at the same time assumed many other roles including that of a Quality Assurance Specialist or Analyst.