Virtual Assistant, Project Manager, Customer Service, Content Manager
A jack of all trades in the context of online services. English proficiency and computer skills are my strongest skills. Having 4+ years experience working as customer service and technical support for clients like AT&T and Bioware gives me confidence in my English communication skills - both verbal and written.
Video Games Project Management - I have 2+ years experience managing video game developers for 2 different companies.
The first one was managing a team of 6 flash game developers. I helped them organize games from game concept to publishing.
The second video game job was for a mobile games studio. I managed a team of 20+ personell including 6 developers, a writer and 12 2D and 3D artists. This job included recruiting and training the staff.
Content Management - I have used a lot of different CMS tools. From custom-built systems up to the more popular ones like Volusion.
Customer Relationship Management - I have used a wide variety CRM tools like Salesforce in conjunction with CMS tools.
I have 2+ years experience working as a virtual assistant for several clients on different platforms. The tasks I do for them generally involve using :
*Word processing applications like MS Word, Excel, Google Docs, Google Sheets, Google drive and Dropbox.
*Applications for communications like Skype, Google Mail, Yahoo Mail, Google Talk and Yahoo Messenger. I regularly talk, send emails and chat with clients to make sure we are on the same page on everything that needs to get done.
*A variety of CMS and CRM tools like Salesforce, Volusion, Google Developer console, Amazon developer console, and bunch of other Custom built systems.
*Photoshop to polish images and in general for any tasks that involve image editing
*Unity3D for reskinning games and quality assurance
*English Proficiency - Very fluent. Both spoken and written
*Computer skills - 10+ years experience with tasks involving computers
*Call handling - 4+ years experience taking calls for call centers
*Customer Service / Technical support - Soft skills and technical skills required to handle clients
*Virtual Assistant - I talk to my clients regularly on skype and help handle tasks for them
*Adobe Photoshop - I have experience image cleaning, polishing and editing
*Content Management - I handled and released content for my clients on their websites and on social media
*Email support - I handle support requests from clients through email. (Proper email etiquette)
*Chat support - I handled live chat support using Salesforce for Electronic Arts
*Ebay store management - I posted a couple of hundred ads for one of my clients. I polished the images for the products in photoshop.
*Internet Marketing - I helped one of my clients sell products online boosting their sales by 50%
*Recruitment - I was the hiring manager for a mobile game developer. I hired artwork staff up to and including administrators. I was involved in training them as well.
*Mass hiring - I helped a large company recruit staff. Acquiring 300+ applicants for them and they ended up hiring 30 new staff that were direct referrals from me.
More about me :
I am sincere, responsive, flexible and always online. I will set expectations and make sure to get the job done properly and in a timely manner. I will always take client feedback and customize my work to suit your needs! I am competent and confident in working online. I also have backup internet!
Full working background :
My first job is in customer support, particularly tech support answering phones for AT&T. I handled American clients that had problems with their internet connetion for 2 years from 2004-2006 under Sykes Asia Inc.
I became the content manager and online game producer for www.freeonlinegames.com from Sept. 2006 - Jan 2009. Our office was in Dubai and I worked with an international crowd. I still do some VA work for them on and off.
I worked at Teleperformance Philippines as a customer support / tech support representative for Bioware when they launched their game Star Wars : The Old Republic (MMORPG). I also went on and became a tech support representative for Electronic Arts.I also did recruitment on the side for Teleperformance Philippines, a huge outsourcing company and became the #1 recruiter for the first quarter of 2012 (i have a certificate to show for it). They had a recruitment program where we get incentives for recruiting new employees.
2013 - Present : Working as an online virtual assistant. I work with various clients on several platforms using the skills I have accumulated throughout my working career.