Browse Helpdesk job posts for project examples or post your job on Upwork for free!

Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 36 Helpdesk projects are completed every quarter on Upwork.

36

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.41.

4.41
Last updated: September 1, 2015
Clear all filters
  1. Latesha B.

    Latesha B.

    Customer Service, Recruiting, Research, & Ticket Support

    United States - Tests: 7

    I am a very career driven individual. I am proficient in microsoft xp, word, works, excel and power point. I have provided exceptional customer service, telemarketing, B2B, data entry, help desk, email support, research, and marketing tasks for many work at home companies. I have very good organizational skills and I am also very dependable. I have worked in fraud prevention as an independent contractor and I am looking to expand my horizons while using oDesk and hope to find contract work that suits my needs.

    $20.00 /hr
    2,822 hours
    4.86
  2. Mark Cooper

    Mark Cooper Agency Contractor

    Enterprise Mobility Admin, Senior IT Specialist & Lead System Analyst

    United States - Tests: 5

    Professional IT Engineer with a Bachelor’s of Science degree in Computer Information Systems. 19 years in-depth technical expertise and business experience at top Oil and Gas companies (Schlumberger / WesternGeco) and computer firms (Microsoft, Compaq) as a Enterprise Mobility Administrator, Senior Mobile Specialist (Mobile Device Management (MDM)), Systems Analyst 2, Programmer, Application Engineer, IT Trainer, Encryption Trainer - Credant and Bitlocker Champion, Knowledge Champion, Technical Support Lead / Trainer, IT Support Analyst L3, Quality Assurance (QA) Tester, Courion Admin, and VoIP (Voice Over IP) Admin. Abilities include finishing assigned tasks with minimal supervision and using problem solving and people skills to satisfy clients. Ability to manage priorities and tasks as needed in a fast-paced work environment. Superior interpersonal, strong organizational, detail-oriented, analytical, instructional, and troubleshooting skills. Exceptional verbal and written communication and collaboration skills to effectively communicate with multiple teams.Future goals include education leading to a Doctorate / PhD in Computer Information Systems.

    Associated with: AAA Mobility Solutions

    $33.33 /hr
    0 hours
    4.79
  3. Vincent H.

    Apple Certified Technical Support

    United States - Tests: 3

    - Provide technical support and customer services via phone and/or email. - Perform a broad range of work which can be routine or non-routine within a variety of services, technologies and environment (Mac OS X, Windows XP, 7, 8, multiple Linux and Unix distributions). - Troubleshoot and resolve software and hardware problems on behalf of end users. - Provide wired and wireless problem solving for local and remote end users. - Performs new hardware and software installation or upgrade. - Familiar with Team Viewer and GotoMeeting. - Building, re-configuring, maintaining and repairing Apple (80%), Windows and Linux (20%) on desktop and laptop. - Perform changes to equipment (monitor, peripherals and etc) and application installation, configuration and upgrades. - Troubleshoot computer,software, network connection and create presentation using Excel & PowerPoint. - Build, repair, upgrade computer system. - Customer service. - Filing personal tax.

    $7.00 /hr
    0 hours
    0.00
  4. Theodore Albert Lim

    Theodore Albert Lim

    Certified Public Accountant, Quickbooks/Xero Bookkeeper, Excel Expert

    Philippines - Tests: 16

    With several years experience as a Consultant in the field of Finance, over 11 years of experience in the corporate world as an Administrator, Tech. Support and Project Manager, and more recently as a College Professor and a Freelance Bookkeeper and Accountant, I am venturing into the outsourcing arena for opportunities to add value to my clients and expand my experience. As an Accountant, I am aware of the factors that affect business, and hope to use this knowledge to enhance the value of your organization.

    $13.33 /hr
    12,133 hours
    4.88
  5. Karelyn Lambert

    Karelyn Lambert

    Experienced Virtual Assistant with ASBA

    United States - Tests: 16 - Portfolio: 3

    Eleven years experience in an Administrative position. Four of those years have been spent in a Virtual Assistant role. Possesses solid clerical, research, and verbal/written communication skills. Demonstrates advanced proficiency with MS Office including Project and Visio, types (60 WPM), experienced in project and staff management, and has excellent customer service skills. Currently holds an Associate of Business Administration degree.

    $15.00 /hr
    4,663 hours
    4.47
  6. Ismet Dumlupinar

    Ismet Dumlupinar

    MCITP (System Administration), MCT, MCSA, MCSD: Web Applications

    Turkey - Tests: 14 - Portfolio: 13

    Experienced System Specialist, MCSA/MCITP/MCSD. In-depth knowledge of business operations and Information Tecnology Systems, project management, enterprise system integrations and information security with over eight years with hands on experience as an Enterprise Administrator and Network Manager in Windows Server 2003 & Windows Server 2008 environments. Experience in hardware and software virtualization using VMware and Hyper-V and App-V. Practiced understanding Active Directory, Group Policies, NPS, NAP, Exchange, SQL Server, Dynamics CRM, ERP, PKI and DFS. Experience as a corporate Microsoft/Certification trainer at one of gold certified partners of Microsoft. Proficent in Server 2012 and 2008 (inc.Server Core edition), Hyper-V, switches and many other technologies. I have been highly involved in server virtualization for seven years and am proficient in both VMware and Microsoft Hyper-V. I am also providing consulting services for web applications. I am a member of DotNetNuke Corp Internationalization Team and I'm working to expand product features to fully support Turkish localization. I am always looking for new opportunities to develop my skills. Check my Microsoft Profile below: https://www.mcpvirtualbusinesscard.com/VBCServer/idumlupinar/profile

    Groups: Microsoft Certified Professionals

    $33.33 /hr
    2,422 hours
    4.90
  7. Diana Muniz Barbosa

    Diana Muniz Barbosa

    Administrative and Personal Assistant. Customer Support Manager.

    Canada - Tests: 9

    If what you need is an experienced, hard-working, responsible and fast learner person, I can offer that and more. Since I join oDesk I have been a personal assistant, virtual assistant, project manager and administrative manager, I ca help you with many tasks like translations (English-Spanish, Spanish-English, French-Spanish), customer service, market and Internet research, recruiting, administrative support, I am detailed oriented, pro-active and need little supervision. My goal is to make your life easier by giving you the best quality work. Before joining oDesk, I was a long time experienced PR with speciality in fashion and marketing looking to expand my work campus and to help with my knowledge as much as I can. I had work in Milan, Paris, NY, Mexico and some other countries as a PR and marketing consultant, mostly traveling to any place my services were needed including the Middle East. I believe that my experience in all those places makes my profile interesting because of my knowledge of too many different cultures.

    Groups: Pro Customer Service

    $20.00 /hr
    2,886 hours
    5.00
  8. Lindi du Toit

    Lindi du Toit

    Microsoft Dynamics CRM Consultant

    South Africa - Tests: 8 - Portfolio: 2

    I am a certified Microsoft Dynamics CRM Specialist in Applications, Customization and Configuration. I am a full time freelancer on Upwork and have some local clients in South Africa that I work with and support on an ongoing basis. Microsoft Dynamics CRM is what I am passionate about and am fortunate enough to be doing what I love. I am a professional Microsoft Dynamics CRM Consultant with over 22 years experience in Customer Service and Sales, Administration, Project Coordination and -Management and direct marketing. More specifically I offer the last 8 years hands on experience in the planning, installation, implementation, customization and configuration of MS Dynamics CRM 2011, 2013 and more recently 2015, to various customers in various industries. My core competencies are business needs analysis and requirements gathering, translating requirements into functional specifications, deployment, configuration, customization and administration of MS Dynamics CRM. I continuously improve my own knowledge on best practice processes for MS CRM and am often approached for advise on best practice. Having previously been a client who implemented Microsoft Dynamics CRM, I have a strong focus on end-user simplicity and have compiled various user training manuals with a focus on end user learning and buy-in. My passion is ultimately Microsoft Dynamics CRM, although I am also a Microsoft® Certified Technology Specialist in SQL Server® 2008, Business Intelligence Development and Maintenance and SQL Server® 2008, Database Development. I specifically chose these areas of certification to compliment my Microsoft Dynamics CRM work. My second career passion is marketing automation and integration of bulk e-mail platforms in Microsoft Dynamics CRM (i.e. mailchimp using PowerMailchimp and ClickDimensions), that empowers my customers to communicate more effectively with their target base, mine their data better and gather so much more business intelligence from their contacts.

    $40.00 /hr
    470 hours
    4.78
  9. Kelly N.

    Kelly N.

    Top Rate ~ VA Expert Support ~ & More ~ USA

    United States - Tests: 3 - Portfolio: 8

    I’m Londoner now living in San Antonio, Texas. Over the last 15 years I have developed my skills doing data processing, data entry, webmaster, blogging, wordpress, graphics, customer support, internet marketing and research. Including working for companies; Bennetts Associates Limited, Statesman Travel and Cyril Leonard & Co Suveryours in London England. I am seeking opportunities to further use my skills with handling customer support through emails, forums, chat and more. I am also looking for administration projects, jobs handling data entry, internet marketing and research. I am well experienced in all the above named fields with the capacity to take on other ventures. I have received several awards, commendations, and recognition for my levels of service, quality, learning abilities, and improvements made to multiple businesses.

    $25.00 /hr
    1,957 hours
    4.65
  10. Kristen S.

    Kristen S.

    Fast, Efficient, and honest - great with customers

    United States - Tests: 7 - Portfolio: 1

    I am proficient in Helpscout and great with giving customers a warm feeling by treating them like humans instead of sending them an automated message with no personality. I am creative and love writing SEO articles and reviews on products/books/websites. Also, I am an extremely quick learner when needed for any other task. You can always depend on me to be open, honest, and efficient.

    $10.00 /hr
    697 hours
    5.00