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Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 32 Helpdesk projects are completed every quarter on Upwork.

32

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.38.

4.38
Last updated: August 1, 2015
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  1. Andrey Sarapulov

    Andrey Sarapulov Agency Contractor

    Zendesk Consultant and Project Manager

    Czech Republic - Last active: 3 days ago - Tests: 8 - Portfolio: 5

    Experienced bilingual European based Zendesk Consultant and Project Manager with 8000+ upwork(ex-odesk) hours with background in Robotics & Business. Self taught Front End Developer (HTML, CSS, JavaScript, jQuery, underscorejs, handlebarjs) with experience in Zendesk Help Center customisation, Zendesk app development, Zendesk API and Google Scripts. Familiar with all aspects of Zendesk including configuration, optimisation and integration with external systems. Over the last 5 years I was involved into all sort of Zendesk projects starting from single Agent instances going up to complex large implementations which cover: - Help Center customisations - Zendesk app development - migrations - integrations with other systems - process design and optimisation - account health check etc. For the last 3 years I am heavily involved into Project Management areas helping small and mid size business from variety of industries to accomplish their goals. Projects I been involved into covered - Customer Service organisation - Launching new business and startups - Developing processes for Support, Service - Custom development projects (front-end, back-end, widgets & apps, web services) - Processes optimisation and improvements etc. Being self taught Front End Developer I build a number of Zendesk Help Center designs, Zendesk Apps, Google Script driven web services. Also, managed and consulted other front end developers on Zendesk related areas. I am familiar with technologies likes: - HTML - CSS - JavaScript and jQuery (including AJAX) - underscorejs & handlebarjs - Google Scripts Tags: zendesk, project management, front end developer, HTML, CSS, JavaScript

    Groups: oTranslators, Pro Customer Service

    Associated with: Andrey Sarapulov [company]

    $25.00 /hr
    8,362 hours
    5.00
  2. Michelle Vasquez

    Michelle Vasquez

    Customer Service & Tech. Support

    United States - Last active: 1 day ago - Tests: 8

    Working online I have developed a wide range of new skills. Which include Telemarketing, B2B Appointment Setting, and Lead Generation. Which compliment my previous experience. * Excellent Customer Service * Fast Learner * Ability to Multitask * Work Well Under Pressure * Excellent Phone Etiquette * Have quite place to work with no interruptions or background noise * High speed internet connection (voip capability) * Ability to record phone calls

    $12.22 /hr
    3,142 hours
    4.11
  3. Van Gabriel La Vina

    Van Gabriel La Vina

    HelpDesk Microsoft Certified Mcdst Mcitp Mcts

    Philippines - Last active: 1 month ago - Tests: 14 - Portfolio: 7

    10+ years of solutions-focused technical customer support experience. Microsoft Certified Professional with the following certifications: Microsoft Certified Desktop Support Technician Microsoft Certified I.T. Professional Microsoft Certified Technology Specialist Handled work projects: - Content moderator / Quality Analyst / Zoho CRM/ CS-Cart - 3dcart data entry / Ebay listings / Amazon listings/ Wordpress postings - chat/ voice / email support - Remote Desktop Support - Technical Writing - Windows Administration - Application Support

    Groups: Microsoft Certified Professionals

    $5.00 /hr
    2,395 hours
    5.00
  4. Regina D.

    Regina D.

    VA, Real Estate, HR, Admin Assistant, Terapeak, Customer Service

    United States - Last active: 27 days ago - Tests: 6 - Portfolio: 2

    Worked as an Administrative Assistant/VA for over 11 years Customer Service Agent for over 10 years. HR/Payroll for 5 years Data Entry Specialist for over 7 years. Ad Poster for over 5 years. Telemarketer/Sales for over 5 years Personal Assistant for 3 years. Social Network Manager for 2 years. Real Estate Assistant for 7+ years. Real Estate Marketing Auditor 6 year. Terapeak Specialist for 1 year. I am an eBay Top Rated Plus Seller & Power Seller since 2007 with experience using Auctiva and Terapeak. I can type at 60-68 Words Per Minute. -Auctiva -Mailchimp -Terapeak -Craigslist -Backpage -Wordpress -Postlets -Myhousedeals.com -FileZilla -SalesForce -ActiveRain -Reddit -Rentals.com -Facebook -Linkedin -Twitter -Youtube

    $10.00 /hr
    1,978 hours
    4.12
  5. Ani marie T.

    Ani marie T.

    Data Entry/Web Research/ Recruiter/VA/PA

    Philippines - Last active: 1 month ago - Tests: 17 - Portfolio: 9

    Willing to share and provide the clients with my skills and abilities and especially my great experience here in oDesk over the past months with different client/employer with different task. Tasks that includes Data Entry with mostly copy-paste jobs, Web/Online Research which inlcudes look-ups/searching phone numbers and other web reasearch, other Administrative task, Outsourcing/Recruiting assistance and some SEO skills. I am very willing and glad to be working with anyone here that needs help to get the job done right.

    $3.00 /hr
    3,180 hours
    4.38
  6. Daphne Sambaan

    Daphne Sambaan

    Customer Service, Data Entry, Transcription, Web Research

    Philippines - Last active: 16 days ago - Tests: 9 - Portfolio: 13

    I always try to complete my job in time and I make no room for errors. My previous client's ratings & comments show that I'm always doing my job well. Experienced with the following: * Customer Service (Inbound and outbound phone support) * Audio Transcription * Data Entry / Data Mining / Data Transfer * Web Research * Google Docs * eCommerce websites * Inbound and outbound phone support * Chat support * Email support * Order Processing * Billing and Inquiries (Banking) * CRM * Dropbox I am confident that I can accomplish certain tasks effectively in a short period of time with less supervision, provided, with clear instructions given. Having to work with different call centers made me realize the importance of organization, being detail oriented and the drive to make sure that the client/employer/contractor is satisfied with the service that I'm providing.

    $3.33 /hr
    1,723 hours
    4.81
  7. Christiaan N.

    Christiaan N.

    Customer Service / Virtual Admin

    South Africa - Last active: 1 day ago - Tests: 15 - Portfolio: 1

    I am currently enrolled at Unisa Long Distance Learning University, in the process of procuring a degree in B-Com Law. I would like to procure a full time job in customer service related positions or virtual assistance support. I managed my own business for 2 years in the hospitality industry. I was responsible for all administrative duties in the business, daily supervision of employees and monthly reports to the relevant shareholders and franchisor. Other duties included timekeeping, petty cash control, scheduled maintenance, safety and health spot checks and local marketing of the business. I was also involved in a startup company for a year, in the social economic development sector. As a administrative office assistant. My duties included time keeping administration, insurance administration, local development project administration, supply procurement, inventory management, scheduling of meetings and diarizing the managers day. I am familiar with Microsoft Office and the daily operational side of a small office. I am able to work under pressure, I prefer to work under minimum supervision and I can work as an individual or as part of a team.

    $5.56 /hr
    2,691 hours
    4.96
  8. Joan Roma

    Joan Roma

    VA / Project & Email Mgt / Researcher / Customer & Technical Support

    Philippines - Last active: 1 day ago - Tests: 10 - Portfolio: 6

    Self-motivated freelancer that puts quality and efficiency in all her work! Can definitely handle small to a large variety of tasks with minimal supervision and a quick approach to working in a fast paced environment. With a Bachelor's degree in Hotel, Restaurant and Institution Management, almost 2 years of handling and motivating team members in a quick service restaurant, plus several years working for top Business Process Outsourced companies in the Philippines - Accenture, IBM Global Process Services, ADP Phils. (as a General Ledger Implementation Specialist), surely I can be an asset for your company. Experienced in: Microsoft Office Google Apps Quickbooks software (Tech support) Insightly (entering and updating tasks, saving contacts) Wordpress (Media uploading and phototagging) MailChimp (adding contact lists, creating campaign - novice) Managing emails Basketball related skills: Game statistics (based on FIBA rules) GameChanger (manage teams, entering roster) FastPractice (manage teams, entering contact database)

    $5.56 /hr
    486 hours
    5.00
  9. Latesha B.

    Latesha B.

    Customer Service, Recruiting, Research, & Ticket Support

    United States - Last active: 1 day ago - Tests: 7

    I am a very career driven individual. I am proficient in microsoft xp, word, works, excel and power point. I have provided exceptional customer service, telemarketing, B2B, data entry, help desk, email support, research, and marketing tasks for many work at home companies. I have very good organizational skills and I am also very dependable. I have worked in fraud prevention as an independent contractor and I am looking to expand my horizons while using oDesk and hope to find contract work that suits my needs.

    $20.00 /hr
    2,677 hours
    4.86