Helpdesk Freelancers

Browse Helpdesk job posts for project examples or post your job on Upwork for free!

Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 26 Helpdesk projects are completed every quarter on Upwork.

26

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.51.

4.51
Last updated: July 1, 2015
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  1. Van Gabriel La Vina

    Van Gabriel La Vina

    HelpDesk Microsoft Certified Mcdst Mcitp Mcts

    Philippines - Last active: 18 days ago - Tests: 14 - Portfolio: 7

    10+ years of solutions-focused technical customer support experience. Microsoft Certified Professional with the following certifications: Microsoft Certified Desktop Support Technician Microsoft Certified I.T. Professional Microsoft Certified Technology Specialist Handled work projects: - Content moderator / Quality Analyst / Zoho CRM/ CS-Cart - 3dcart data entry / Ebay listings / Amazon listings/ Wordpress postings - chat/ voice / email support - Remote Desktop Support - Technical Writing - Windows Administration - Application Support

    Groups: Microsoft Certified Professionals

    $5.00 /hr
    2,395 hours
    5.00
  2. Marichu S.

    Marichu S.

    Certified CISCO, MCP/Network Engineer

    Philippines - Last active: 1 day ago - Tests: 9

    Having acquired a degree in Computer Engineering in 2006, I have had some 6 years of rewarding professional career in the areas of technical support on hardware and software systems, networking and sales with major engineering and business process outsourcing companies in Manila, Philippines, including a brief stint with the United Nations Office in Bangkok, Thailand. I dealt with colleagues and clients of multi-cultural background from affiliate offices globally, including the United Kingdom, the United States, the Middle-East, Australia, China, Hong Kong, Thailand, Malaysia and the Philippines. I have acquired a certification in ITIL, MCP, and CCNA. During my university years, I have also worked as an administrative assistant with various private companies where I have proven a reputation of an efficient team member with well-regarded planning and organizing skills. My adventurous spirit inspires me to explore new avenues. I have travelled to key cities in Asia, the Middle-East, and Europe. Thanks to oDesk! Though I have just recently joined the network, I know I can continue developing my professional aspirations while at the same time fulfilling my personal career as a wife and a mom! :-)

    $6.00 /hr
    284 hours
    5.00
  3. Benita Onuoha

    Benita Onuoha

    MCSE, MCDBA - Sys Admin, Software Support, Trainer, Customer Service

    Nigeria - Last active: 1 month ago - Tests: 11 - Portfolio: 9

    I am an experienced IT professional with over 10 years of experience in IT Systems & Server Administration, Software Support, Training & Customer Service, with a strong passion for excellent service delivery. My international IT certifications include: 1. Microsoft Certified Systems Engineer (MCSE) 2. Microsoft Certified Database Administrator (MCDBA) 3. Microsoft Certified Professional (MCP) 4. Oracle Certified Professional (OCP) 5. Oracle Certified Associate (OCA) I have strong computing skills and an expert knowledge of robust software applications. My wealth of experience and background will help ensure your jobs are delivered professionally, timely and efficiently.

    $16.67 /hr
    577 hours
    4.76
  4. Joan Roma

    Joan Roma

    VA / Project & Email Mgt / Researcher / Customer & Technical Support

    Philippines - Last active: 2 days ago - Tests: 10 - Portfolio: 6

    Self-motivated freelancer that puts quality and efficiency in all her work! Can definitely handle small to a large variety of tasks with minimal supervision and a quick approach to working in a fast paced environment. With a Bachelor's degree in Hotel, Restaurant and Institution Management, almost 2 years of handling and motivating team members in a quick service restaurant, plus several years working for top Business Process Outsourced companies in the Philippines - Accenture, IBM Global Process Services, ADP Phils. (as a General Ledger Implementation Specialist), surely I can be an asset for your company. Experienced in: Microsoft Office Google Apps Quickbooks software (Tech support) Insightly (entering and updating tasks, saving contacts) Wordpress (Media uploading and phototagging) MailChimp (adding contact lists, creating campaign - novice) Managing emails Basketball related skills: Game statistics (based on FIBA rules) GameChanger (manage teams, entering roster) FastPractice (manage teams, entering contact database)

    $5.56 /hr
    332 hours
    5.00
  5. Saiful Islam

    Saiful Islam

    Project Manager/Virtual Assistant/Business & E-commerce Consultant

    Bangladesh - Last active: 20 days ago - Tests: 31 - Portfolio: 14

    I am here with a slogan " Make it possible". Integrity, Honesty, Hardworking and Professionalism is the combined key of my SUCCESS. Having huge hands on experiences in different multinational companies and freelancing / Virtual world I can promise to deliver the BEST work to my valued clients. I believe my experiences, creativity, dedication, hardworking & honesty will help to drive your project successfully. 3D is my working style: √ DELIVERS 100% accurate result √ DELIVERS the work before deadline (100% guaranteed) √ DELIVERS the work with details progress report time to time

    $15.00 /hr
    2,826 hours
    4.98
  6. David A.

    $16.67 /hr
    1,126 hours
    4.93
  7. Doug Hiatt

    Doug Hiatt

    Customer Service/Live Chat

    United States - Last active: 1 month ago - Tests: 3 - Portfolio: 1

    Hello, I’m interested in bringing my work experience and enthusiasm to a position with in your Company and am submitting my current resume for your review. See resume at: http://www.doughiatt.com My employment experience described in my resume, has given me valuable insight into the complexities and challenges of a working environment. I am very comfortable interacting and communicating with a diverse team. MA Personal Lines Producer - NPN# 1980153 Thank you for your consideration.

    $16.67 /hr
    4,440 hours
    5.00
  8. Shereen M.

    Shereen M.

    You want it i have it for you!

    Malaysia - Last active: 1 day ago - Tests: 16 - Portfolio: 9

    I have an extensive experience in Customer Service, Sales, Appointment Setting,Data Entry,Lead Generation and Online Researcher.I have been handling several accounts from sales to customer service. Part of my responsibility is making sure that the client or the customer was able to understand about the service that we are offering to them, I always make sure that i make business easy and quick by having a solid understanding and strong knowledge about the product. I always recognize their emotions by connecting and caring for what they feel. I make it a point to resolve their concern by identifying by unstated needs and providing flexible solutions. This has been my role for 6 Years as a Customer Service Representative, Administrative Assistant and Sales Representative. I make it a point to make sales at the end of the shift and create an extra ordinary experience with the customers.

    $10.00 /hr
    2,611 hours
    4.69
  9. Victoria A.

    Victoria A.

    Recruiter,Talent Acquisition Specialist, IT Helpdesk Analyst, Blogger

    Philippines - Last active: 1 day ago - Tests: 10 - Portfolio: 9

    I am a dedicated, honest & hardworking person. To provide quality work is my main objective. I have over 9 years work experience & I have strong knowledge on Recruitment, IT Service Desk, Customer Support Operations & recently Blog Writing. I only accept per hour payment through Odesk timekeeping. MY WORK AREA: I have a work desk set up at home, with standard office equipment to use, such as; a Plantronics Skype Headset (with noise cancelling feature) a good working laptop with licensed Windows 7 Home Basic for the operating system & a regular printer. My internet connection at home uses high speed internet via Fiber Optics, maintained by one of the leading ISP & residential land line providers in the Philippines. Running at 5mbps for the upload & 2.85mbps for the download ensuring fast transmittal of documents, web/applications access & most importantly Voip calls through Skype or Google. This also allows continuous work flow, in cases of power surges or weather disturbances. As an Odesk contractor, I value my work well, & consider freelancing as a career, that is why I have invested on the tools & technology I need,to provide quality work. I made sure I pay premium service, to get my job done within expected turnaround time. ON MY SKILLS: ***I can use standard Microsoft Office programs, especially Ticket/Helpdesk logging systems, Citrix & other web based platforms, such as Linkedin. I can also use Boolean search strings for sourcing & other methods. Much of my recruitment activities, were completed through the use of local job boards, such as those mentioned above & other company provided tools. Which of course includes high volume in person & phone interviews. ***I have successfully closed hires for technical & non - technical positions & was able to maintain zero attrition rate, by accurately identifying the right candidates for our clients. *** I am well experienced with end of week report generation, data validation business correspondence & collaboration in marketing activities i.e job fairs, open house campaigns etc., I am very teachable, I learn fast & I guarantee that I will do my best & meet your expectations.

    $5.00 /hr
    995 hours
    5.00
  10. Christiaan N.

    Christiaan N.

    Customer Service / Virtual Admin

    South Africa - Last active: 1 day ago - Tests: 15 - Portfolio: 1

    I am currently enrolled at Unisa Long Distance Learning University, in the process of procuring a degree in B-Com Law. I would like to procure a full time job in customer service related positions or virtual assistance support. I managed my own business for 2 years in the hospitality industry. I was responsible for all administrative duties in the business, daily supervision of employees and monthly reports to the relevant shareholders and franchisor. Other duties included timekeeping, petty cash control, scheduled maintenance, safety and health spot checks and local marketing of the business. I was also involved in a startup company for a year, in the social economic development sector. As a administrative office assistant. My duties included time keeping administration, insurance administration, local development project administration, supply procurement, inventory management, scheduling of meetings and diarizing the managers day. I am familiar with Microsoft Office and the daily operational side of a small office. I am able to work under pressure, I prefer to work under minimum supervision and I can work as an individual or as part of a team.

    $5.56 /hr
    2,620 hours
    4.96