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Live Chat Operator Job Cost Overview

Typical total cost of Upwork Live Chat Operator projects based on completed and fixed-price jobs.

Upwork Live Chat Operator Jobs Completed Quarterly

On average, 65 Live Chat Operator projects are completed every quarter on Upwork.


Time to Complete Upwork Live Chat Operator Jobs

Time needed to complete a Live Chat Operator project on Upwork.

Average Live Chat Operator Freelancer Feedback Score

Live Chat Operator Upwork freelancers typically receive a client rating of 4.49.

Last updated: July 1, 2015
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  1. Stephanie A.

    Stephanie A.

    Experienced Administrative Professional

    United States - Last active: 5 months ago - Tests: 7

    Over 20 years of Managerial experience and Data Entry. I have worked the last 2 years as a Support Specialist. Experience includes: Taking calls from clients, computer entry, monitoring a chat room, training webinars, sorting and assigning incoming emails. Have also done after hours emergency dispatching for a plumbing company.

    $15.00 /hr
    908 hours
  2. Rosalie B.

    Rosalie B.

    Customer Service and Sales Specialist

    Philippines - Last active: 10/20/2014 - Tests: 4 - Portfolio: 2

    I have been in the BPO industry over the past 3 years. I have worked as an outsource Sales and Customer Service Specialist and Live Chat Operator. I'm able to do office works, do tasks including reports, data entry, email supports etc. I'm good at handling and dealing with customers. I'm going to excel in my field through hard work, research, skills and perseverance. I'm willing to be trained and works hard at completing tasks. My main objective is to impart my ideas and skills in terms of selling and customer satisfaction.

    $3.33 /hr
    4,153 hours
  3. Venus Sofia

    Venus Sofia

    Customer Service Specialist - Your Versatile Employee

    Philippines - Last active: 1 day ago - Tests: 15 - Portfolio: 3

    > oDesk ID verified > Dedicated individual- reputation for consistently going beyond what is required > Resourceful in completing projects- ability to multi-task effectively > Superior verbal and written communication skills > Demonstrated aptitude for developing new skills > Proven record of reliability and responsibility > Strong analytical skills- easily assesses condition and implements appropriate intervention >Committed to becoming an asset of every agency one is affiliated with > Recognized for excellent teaching and coaching abilities > Relates well with people from a variety of cultures and socio-economic conditions > Possess special sensitivity to meeting diverse needs in varied situation

    $10.00 /hr
    10,986 hours
  4. Angel O.

    Angel O.

    Five *Star CSS

    United States - Last active: 2 days ago - Tests: 6

    I am looking to obtain a position that will enable me to use my strong organizational and communication skills. My ethical background gives me the ability to work well with customer and business relations; by phone or in person. I implement integrated strategies to develop and expand new and existing customer sales, relationships and brand evolution. I pride myself in utilizing strong problem solving skills, a service attitude and a determination to deliver the best customer service experience in demand.

    $11.11 /hr
    6,028 hours
  5. Leogene M.

    Leogene M.

    TeleSales Representatvie/Chat support/ Customer service

    Philippines - Last active: 4 days ago - Tests: 1

    Thank you for taking your time to check my profile. For the past 11 years in the call center industry, I have developed the skill of providing good customer service and selling. I have learned the art of selling through customer service by providing resolution first then cross sell, it is very important as a customer service representative to be a good listener so one can provide the best customer service. Being conversant or fluent in English is not enough to satisfy a customer it's more important to put feelings on every call you take and applying soft skills so that the customers can feel your sincerity on your call it always helps when you put the feelings first then the facts follows. While in selling it’s important to probe so that you can tailor fit your product or services to your customers so that they can see the need for what you’re selling. With my 2 years’ experience as a live chat representative it’s important to be brief and professional with your responses since you cannot put emotions on what you’re telling to the customers. The usage of empathy statements and “please” and avoiding repetitive response is very helpful. Personalizing your response is also important to avoid the thought of the customers that they’re only chatting with an automated system or a computer.

    $7.78 /hr
    50 hours
  6. Byron Lopez

    Byron Lopez

    Helpdesk SME and tech support specialist

    Costa Rica - Last active: 1 day ago - Tests: 5

    Hewlett Packard HPSD: Storage solution for different companies, storage works architecture and solutions. Providing support to enterprises and their storage network (SAN) support to entry & mid level storage servers and enclosures. Troubleshooting, configuration, cabling, management and backup solutions handling live data within different operating systems, replication, snapshots, booting from SAN, and Data center management from remote interface. LINUX, HPUX, SOLARIS, MICROSOFTT WINDOWS STORAGE SERVER, VMWARE, ESX. AEGIS help desk analyst level 2: to provide out of the box it solution, staff management, and business solution for the account. Achievements: create the tier 2 structure, action plan to improve the first call resolution, SME position, backup supervisor, training structure changes, QA form modifications.

    $4.44 /hr
    1,634 hours
  7. Lilian Erika Roxas

    Lilian Erika Roxas

    Phone Agent, Customer Service Specialist, QA Analyst.

    Philippines - Last active: 1 day ago - Tests: 2

    With 2 years of experience in the above mentioned position in a call center industry, plus a year of experience in dealing with live customers in an entertainment store. Performs well and ensures a given task is completed prior to deadlines. Has the ability to work under minimum supervision and is very keen to provided details. Possess good listening and communication skills in both oral and written. Can be able to build good relationship with valued customers.

    $4.50 /hr
    1,722 hours
  8. Leilani B.

    Leilani B.

    All Call Center and Admin Tasks

    Philippines - Last active: 1 day ago - Tests: 7

    More than 8 years of Call Center & Admin work. Inbound/Outbound: Sales, Customer Service, Collections & Risk Management. Expert in Virtual Assistance, Chat/Email/Phone Support, Tickets, Research & Leads Verification. *Real Estate Industry *Health/Life Insurance *Call Center Industry *Training/Education *IT Products *Banking Industry CRMs/Tools Used *Zendesk *Zoho *Cloudia *Surancebay *Salesforce *Sugar *MS Outlook *Visio *Prezi *Google Docs *Freshdesk *Lime Light *GoDial *Ring Central *Fleetmatics *Phonevite *Acceptpay *Engin *LiquidPlanner

    $6.67 /hr
    3,390 hours
  9. Kari Hassey

    Kari Hassey

    Customer Service Management/ Email Handling/ Live Chat/Order Process

    United States - Last active: 1 day ago - Tests: 6

    I have a very strong background in customer service. I have been a Customer Service Manager for the last 7 years. I am a fast learner, with an ability to multi task. I am very detail oriented, and strongly dedicated to every project given to me. I am a loyal employee, and I get the job done. Qualifications and Skills: I have a strong work ethic. I am an organized self-starter with good “people skills.” I enjoy collaborating with my colleagues. I am a team player. I understand the importance of being efficient, on time, and confidentiality. Customer Service Skills: Managing busy multi-lined telephones Problem solving customer complaints Keeping business and customer relations on a positive level Assisting customers with positive problem resolution and in finding adequate resources Building rapport between customer, staff, company, and vendors

    $13.33 /hr
    1,851 hours
  10. Percival A.

    Percival A.

    Reliable Researcher

    Philippines - Last active: 1 day ago - Tests: 3

    I simply do not believe that Eye-catching introductions justify Excellent Performance... for me, it can only be measured and defined by delivering a satisfying service which entails excellent result for every task or project assigned, in an accurate and timely manner. I worked in BPO industry for 5 years handling different accounts spanning from Live Services (Chat Moderation/SMS-Chat Support/Live Game Testing) to Offline Services (Email Support, Content/Picture/Video Moderation, Tagging Calls and Mediating Call Disputes) and Office works such as Hiring and Processing Applicants, Actual Training and Job Orientation, Drafting and Structuring manuals Training and Orientation, Monitoring production and operation, and Coaching for Quality Assurance purposes. I have nothing much to write about me but I am 100 percent definite that all of the co-workers and Employers I have previously worked with would vouch for me as far as attitude, performance and work quality are concern.

    $3.00 /hr
    580 hours