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Last updated: October 1, 2015
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Kenneth John Torsiende

Kenneth John Torsiende

Intuit Online Payroll-Subject Matter Expert/Tech Support/Customer Care


I was a sales representative for 1 year and 3 months, dealing with a hard selling campaign. We were offering a savings club to our clients. After being a sales rep, I was hired as a technical specialist with Tracfone, Net10 and Safelink for 4 months then transitioned with Intuit as a payroll specialist. I am currently handling Intuit Online Payroll and Quickbooks Online Payroll. We are dealing with American taxes and Employees' payroll and fixing the system with deep analytic skill. I am knowledgeable and have deep understanding with customer service. I am focused with quality resolution at the same time delighting our clients. I am now a subject matter expert (supervisor) in Intuit. I always make sure in every calls I am always giving a satisfactory result.

$6.00 /hr
0 hours

Jerold John Pacia

Jerold John Pacia

Experienced Customer/Technical Support Specialist (voice/non-voice)

Philippines - Tests: 9 - Portfolio: 4

By providing an exceptional customer service experience to customers, this is what I do best. Call me Jerold and I am an experienced Technical / Customer Service Specialist, both for voice and non-voice support. I've done Remote Desktop Service, phone support for Technical / Customer Service, Email and Chat support. And I did them all very well. I am the type of who works meticulously hard to deliver a job well done. In all the years of my working life, I have developed and gained the patience and open-mindedness in understanding people. No matter what form of communication (voice or non-voice), I have dealt with them fairly, sincerely, understanding and with utmost respect. I got the knowledge and perseverance to translate that understanding to a resolution that’s beneficial, to my customers and the company I represent. Most of the time, the delivery of that resolution creates an exceptional experience and a very satisfied the customer. I am hardworking, responsible and reliable for the people (my customers) I serve, and to the company I work for. I work well with people. I have the maturity and wisdom that gains the respect of my peers. I got the eagerness and passion of learning new things. I want to be a contributing factor for your company in getting the job done and delivering results.

$8.89 /hr
14 hours

Caroline Aniana

Caroline Aniana

Technical Support with Customer Support Background

United Arab Emirates

Technical Support: • Application installation, maintenance and monitoring functions to ensure that both functional and business specifications are met. • Stay current with system information, changes and updates by providing training and knowledge transfer regarding new/modified process that was implemented after the deployment of new release. • In-depth root analysis about the reported issue, by providing alternative solution, investigation, traces logs, and ensuring database integrity, considering both back-end data and front-end accessibility for end-users. • Gathering and analyzing user\clients’ needs for business requirements to determine feasibility of design within time constraints. • Design, develop and modify customized templates based on the customer requirements. • Provide assistance to other L2 team, if they require further investigation for integrated application on XPP such as EDI, EDI for All, IFS and SI. • Checking all post deployment issue and making sure that there is address accordingly as it might have a big effect in production after the deployment of the new release. • Replication of reported issue in, direct application testing and validation of procedures • Store, retrieve, and manipulate data for analysis of system capabilities and requirements. • Work with release coordinator and development to investigate complex issues, identify and implement solutions to re-occurring problems. Customer Service: • Handles inbound calls,chat and email from LinkSys clients on installing/troubleshooting their networking devices by identifying the main problem and providing step by step instructions to help the client solve the problem. • Receive incoming calls for processing of customers’ requests for replacements of LinkSys products to ensure customer’s requirements are satisfied. • Handles by processing Return Merchandise Agreements (RMA)/replacement requests thru filling up request form on name, shipping address, date/place purchased, model #, credit card information and sending it to Head Quarters; complaints from technical support; status of replacements and orders and rebates in a timely manner to ensure consistent and high quality customer service. E-mails to Customer Service Urgent Support for complicated cases. • Meets KPIs of ACD time of 5 minutes per call; and a QA grade of at least 90% by adhering to the call handling process of gathering complete information, opening and closing spiels, customer service, enthusiastic and lively voice, English proficiency and first call resolution to provide quality customer service.

$5.56 /hr
0 hours

Lina Chelaramani

Lina Chelaramani

Sr. Payroll Analyst & Data-Entry Specialist

India - Tests: 4

I am having experience since last 9+ years in Online/Offline Book-keeping,Payroll Process,Accounting & Data-Entry jobs.I have developed excellent Data Analyst and Database Administrator skills from my prior experience as a Data Entry Specialist Team Leader for almost 5 years.I faced number of challenges & exciting experiences.A good problem solver as well as analyze & translate complex customer requirements.Motivated & succeeded in fulfilling client goals by earning highest customer satisfaction working with US clients.I regard myself as Proficient in learning administrative work with minimal supervision required.

$4.00 /hr
0 hours

Denise Massa

Denise Massa

Virtual Assistant, Quickbooks Certified

United States

I have been a Virtual Assistant for ten years for a security company, a medical monitoring operation, a contractor, a councilman, dog walker, a personal trainer amongst others. Prior to that I have worked in the administrative field for over 20 years specializing in Quickbooks, human resources, customer service and other office managerial tasks. Whether your need me for a one time research project, to keep your Quickbooks up to date or anything in between, I am the piece of the puzzle you have been missing.

$12.00 /hr
0 hours