Highly accomplished professional with diverse experience poised to transition solid background in the retail industry to an Administrative Assistant or Customer Service Manager Position.
•Trained new employees on policies, procedures, cash handling, credit card procedures and loss and prevention techniques.
•Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.
•Handled conflicts with employees and customers in a manner that left both parties satisfied.
STAFFING and RECRUITING
•Recruiting, selecting and hiring of Store Managers, Assistant Managers and Sales Associates.
•Developed local market specific recruitment advertisements via print and internet.
•Processed and analyzed background checks for applicants in several states.
•Acted as a liaison between the human resource department and market personal.
•Completed all new hire documentation as required by the state and company requirements as well as recording and filing of employee benefit, salary and evaluation information.
•Performed various managerial functions including payroll, accounts receivable, accounts payable, bank deposits statements and compiled daily, weekly and monthly logs.
•Oversaw the operations of ten Gas/C-store locations totaling $190MM annually.
•Analyzed profit and loss statements and measured financial performance.
•Enforced progressive discipline guidelines up to and including termination.
•Filing, faxing, photocopying collateral and scanning documents for inter-departmental use.
•Composing, editing and proofreading reports, proposals and correspondence.
•Drafting spreadsheets, diagrams, referrals and other business materials.
•Scheduling, appointment management, event planning and supply purchasing.
•Microsoft 2007 Office Suite, Lotus Notes and Outlook Express.
•Systems analysis and implementation.
•Back office support, diagnosis, troubleshooting and problem resolution.
•Security administration, technical support and account administration.
*Basecamp, Highrise and Backpack
*Virtual Office Operator - AmRamp of West Virgina - WV - July 2012 - Present
*Executive Virtual Assistant- USA Rehab - Baltimore, MD - July 2012 - Present
*Real Estate Photographer - Success Power brokers - NY - July 2012 - Present
*Exceutive Virtual Assistant, Mercury11, Fayeteville, AR 2012 - July 2012
*Customer Service Manager, Fulfillment Products, Arvada, CO 2012 – 2012
*Retail Account Manager, CPD Energy Corp., New Paltz, NY 2011 – 2012
*Inventory Specialist, Store Manager, Recruiter and Territory Manager, 1996 - 2011
ExxonMobil Corporation, Houston, TX
Kingston High School – Diploma – 1993
UCCC –Associates in Business Management – 2006 to current