Senior Administrative Assistant
Last active: 11/11/2014
I am seeking an opportunity to incorporate my education and job skills in the Administrative Field. I have twenty-five years of customer service experience and am a highly motivated and accomplished Customer Service Representative.
I am able to perform multiple tasks simultaneously. I am proficient in Word, Excel and PowerPoint. I have proficient use of 10-key calculator and type 98 words per minute. I have the ability to project confidence and control throughout customer contact. I have the proven ability to communicate effectively with diverse personalities and populations from various background and educational levels. I am able to maintain balance of speed, courtesy and accuracy to consumers. I have achieved mediation skills between customers and other coworkers. I am a flexible and efficient problem solver. I am able to positively influence customers. I am always willing to lead in developing new and better ways to accomplish tasks and develop innovative procedures.
I am currently working on my Master's degree in Social Work. I currently have a Bachelor of Science in Business Management and an Associate degree in Accounting.
I was the Office Manager for a local behavioral health counselor for three years where I processed medical claims, scheduled appointments and conferences, entered customer information into a database and performed general office duties.
Previously, I was the Regional Administrative Assistant for NPG Cable for four years. My duties included: processing employee time sheets for payroll, answering payroll related questions regarding hours, taxes or compensation, maintaining vacation schedules, maintaining technical work order schedule, analyzing multiple reports for weekly Engineering summary scorecard for ten cities, processing background checks and drug screenings, maintaining random drug screening program, maintaining fleet vehicle records, analyzing and entering reports for weekly commissions, data entry for multiple reports, reconciling daily cash reports for nine cities, arranging speakers, conferences, meetings and travel arrangements, handling accounts payable, accounts receivable and petty cash as well as regular office duties: data entry, copier, printer, scanner, ten key and multiline telephones. I also used Microsoft Word, Access, Database, Excel, Outlook, and other specialty software on a daily basis.
While working for Unisource Energy Services as a Customer Care Specialist, I handled the Budget billing for customers. Some of my other duties were running reports and making adjustments to customer’s bills as needed, monitoring customer’s bills to analyze changes or problems, handling collections of late payments on the Budget accounts, wroting customer letters regarding the Budget plan, regarding inquiries, changes or collection notices, handling customer inquiries, daily gas and electric billing, complaint resolution, billing disputes, service complaints, ACC complaints, upload/download meter reading data, generating and processing service requests, monitoring commercial accounts, preparing monthly invoicing for contract services, processing late charges, maintaining and monitoring security deposits, making payment arrangements, interfacing with external credit and collection agencies, monitoring various reports and other duties as needed.
Before I moved to Arizona, I worked for San Diego Gas & Electric as a Customer Service Representative. I handled customer inquiries, complaints and orders on a Representative and Supervisor level (as a back up for the Supervisor). My other duties included: explaining company policy and procedures regarding gas and electric service, transmission and distribution and problem solving billing, meter and service issues. As a High Bill Specialist, I reviewed customer’s accounts regarding high bills and provided the customer with audit and/or conservation information. As a Message Care Representative, I reviewed incoming e-mails from customers. I answered the customer’s e-mail in a timely manner and provided written communication back to the customer regarding company policies, procedures, billing inquires, complaints and orders. I was flexible to constant changes in the electric industry and policies. I proactively looked for ways to improve procedures. As a Night Lead, I resolved personnel issues on a Supervisor level, such as staffing problems, service level, customer calls to a Supervisor after normal business hours, and employee questions regarding policies and procedures.