Get Your Online Help Project Started Today!

Hire an online help consultant today to set up helpdesk, tech support and other support systems. These experienced service professionals can provide technical support for your customers, set up question and answer (Q&A) boards, manage support forums and answer questions in real time using live chat software.

Online help refers to any procedural, topic oriented, reference or support information provided over the Internet to help people use software, products or services. Online help may be implemented statically through Q&A forums, frequently asked question (FAQ) boards, or by using help authoring tools that provide troubleshooting databases or context-sensitive help to users. On Upwork, the world’s largest online workplace, you’ll find online help freelancers who can help businesses and professionals around the world offer quality support and customer service.

Browse Online Help job posts for project examples or post your job on Upwork for free!

Online Help Job Cost Overview

Typical total cost of Upwork Online Help projects based on completed and fixed-price jobs.

Upwork Online Help Jobs Completed Quarterly

On average, 41 Online Help projects are completed every quarter on Upwork.

41

Time to Complete Upwork Online Help Jobs

Time needed to complete a Online Help project on Upwork.

Average Online Help Freelancer Feedback Score

Online Help Upwork freelancers typically receive a client rating of 4.68.

4.68
Last updated: July 1, 2015

Popular Online Help Searches

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  1. Lidya R.

    Lidya R.

    Web Researcher, QC, Data Entry, Team Lead, Ad Posting, Social Media

    India - Last active: 13 hours ago - Tests: 3 - Portfolio: 1

    I am an ambitious person with a appetite for Hard work and success. My goal is to establish good relationship with my Clients and to build a good career path that's why I chose oDesk as my working platform. I strongly believe that the companies growth is an employees growth so definitely I will work hard with utmost dedication for the growth of the company. I have 10+ years of experience in Business Process Outsourcing segment and worked in different fields such as Web Research, Data Entry, Online Data Entry, Article Submission, Press Release, Maintaining Website backend, Form Filling, Video Uploads, Social Media's (Facebook, Twitter & Linkedin), Online CRM and Conversion of PDF files and Image files, etc. I am a quick learner and always interested to learn new technologies and aspects. One of my positive quality is good observation and analyzing skill that helps me to quickly and effectively understand the strategies and descriptions of the project which always help me for the successful completion of the job. Since I have multi tasking ability and as a hard and smart worker, I assure that I will work as per your terms and conditions with utmost dedication and will provide quality delivery of jobs.

    $6.67 /hr
    12,626 hours
    4.92
  2. Mary Jane Jaranilla

    Mary Jane Jaranilla

    Customer Service Representative

    Philippines - Last active: 13 hours ago - Tests: 4

    Obtain a position to maximize my customer service skills, training experience and my ability to work well with customer or clients. I'm a goal achiever,I provide good quality of work and efficient. I share my best practice and give customer service satisfaction.

    $3.00 /hr
    7,528 hours
    0.00
  3. Tamara Birrell

    Tamara Birrell

    Professional-Quality Results Guaranteed

    Australia - Last active: 4 days ago - Tests: 5 - Portfolio: 6

    My name is Tamara. I am a dynamic, highly-skilled and experienced Virtual Assistant working from Canberra, Australia. I am proficient in English spelling and grammar, mathematics, business administration, business writing, article writing and data entry just to name a few examples. My typing speed is 60WPM (Words per Minute). I fully guarantee the quality of my work. All of my previous employers have complimented my work as being above standard and expectations. I can assist you with a wide variety of tasks including: Personal and Executive Level Assistance Business Writing including Proposals and Policy Documentation Data Entry and Analysis English Proof-Reading and Editing Online Research and Reporting Financial Reporting Human Resources and Recruitment Diary & Calendar Management Document Design Article Writing Accounts Management Account Payable/Receivable Book Keeping Transcription/Typing

    $23.00 /hr
    12 hours
    5.00
  4. ATTA UL MUSAWAR

    ATTA UL MUSAWAR

    Expert in Bootstrap, Wordpress, Magento, PHP

    Pakistan - Last active: 4 days ago - Tests: 7 - Portfolio: 8

    My core Skills are: HTML5, CSS3, PHP & Mysql, Wordpress, Magento, Bootstrap, Commerce Sites/Sores, Paypal Payment Gateway, OpenCart. I can develop any type of website in Just a Weak or a Day. *NOW 40+ HRS/Week* Reasons to hire me: * I have great communication skills (unlike most really talented developers) * I am available at least 8 hours of daytime (whatever your timezone is) * I've been developing for 3 years. There is virtually nothing I can't do. * I work multiple times faster than most developers on oDesk (I've checked), which makes me actually a money saver, even with my rate. Generally I make your life easy.

    $12.00 /hr
    297 hours
    4.88
  5. Balamani S

    Balamani S

    Quickbooks Online/Reconciliation/Payroll

    India - Last active: 4 days ago - Tests: 4 - Portfolio: 7

    I am a full-time freelancer having 6 years experience in Online/Offline Bookkeeping, Payroll Process and Virtual Assistance jobs. (Working Experience in BPO company) I would like to do the challenging tasks where I can use and update my skills and knowledge. Resourceful, creative problem-solver with proven aptitude to analyze and translate complex customer requirements. Motivated achiever who exceeds goals, has been promoted regularly, earned highest customer satisfaction rating while working with US clients, and has garnered numerous awards.

    $7.78 /hr
    892 hours
    4.92
  6. Christiaan N.

    Christiaan N.

    Customer Service / Virtual Admin

    South Africa - Last active: 13 hours ago - Tests: 15 - Portfolio: 1

    I am currently enrolled at Unisa Long Distance Learning University, in the process of procuring a degree in B-Com Law. I would like to procure a full time job in customer service related positions or virtual assistance support. I managed my own business for 2 years in the hospitality industry. I was responsible for all administrative duties in the business, daily supervision of employees and monthly reports to the relevant shareholders and franchisor. Other duties included timekeeping, petty cash control, scheduled maintenance, safety and health spot checks and local marketing of the business. I was also involved in a startup company for a year, in the social economic development sector. As a administrative office assistant. My duties included time keeping administration, insurance administration, local development project administration, supply procurement, inventory management, scheduling of meetings and diarizing the managers day. I am familiar with Microsoft Office and the daily operational side of a small office. I am able to work under pressure, I prefer to work under minimum supervision and I can work as an individual or as part of a team.

    $5.56 /hr
    2,676 hours
    4.96
  7. Edmark I.

    Edmark I.

    Licensure Exam First Placer, Engineer, Math-Chem-Physics Tutor

    Philippines - Last active: 12 days ago - Tests: 2 - Portfolio: 2

    I rank first in the 2009 chemical engineering licensure exam. Over the past years I have been teaching and tutoring students in engineering, math, chemsitry, and physics. I have also recieved a Best-in-Teaching Award in the university where I currently teach.

    $12.00 /hr
    586 hours
    4.99
  8. Shafi Mohammad

    Shafi Mohammad

    IT System Administrator, Network and Data Management Officer

    Pakistan - Last active: 25 days ago - Tests: 4

    IT & Data Management Officer The Johanniter International Assistance Pakistan Mar, 2015 — Present To analyze, design and develop Quality centralized database for Organization’s Mission in Pakistan To code, test and troubleshoot programs utilizing the appropriate hardware, database, and programming technology. To enable central database in such way that the remote access on data can be made possible at all level (HQ/CO/PO/FO) To save organization’s all Data on centralized, secure location. To ensure proper maintenance of software and database functionality To evaluate and identify new technologies for upgrading of existing Database Systems Network Administration & Server Management: To install, configure and implement secure server based local area network To perform a variety of maintenance, evaluation, installation and training tasks To administer network workstations, utilizing networking protocols To implement security policies and monitor security of Organization database and network To evaluate and / or recommend purchase of computers, network hardware, peripheral equipment and software. To install, configure and ensure maintains of personal computers, networks, workstations, file servers, Wireless networks, devices and systems. To plan and implement network security To describe secondary data back -up system. Troubleshooting Hardware and Software: To troubleshoot network, system and applications to identify and correct malfunctioning and other operational difficulties To develop and conduct various training instructions for system users on operating systems, Central databases and other application To document network problems and resolutions for future reference To troubleshoot all technology issues (include hardware and software) Data Management System , IT Officer Mercy Corps Pakistan Aug, 2008 — Sep, 2014 Administer network workstations, utilizing TCP/IP or non-TCP/IP networking protocols and/or Linux-based or any Windows based operating systems. E-mail management, and providing IT tools, services to all employee. Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software. Investigate user problems, identify their source, determine possible solutions, test and implement solutions. Install, configure, and maintain personal computers, Linux workstations, file servers, Ethernet networks, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures modems, disk drives, data acquisition boards, CD ROM units, printers, and related equipment. Perform and/or oversee software and application development, installation, and upgrades. Maintain site licenses for department/organization. Plan and implement network security, including building firewalls, applying cryptography to network applications, managing host security, file permissions, backup and disaster recovery plans, file system integrity, and adding and deleting users. Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties. Develop and conduct various training and instruction for system users on operating systems, relational databases, and other applications; assist users in maximizing use of networks and computing systems. Identify utilization patterns and their effect on operation/system availability and performance expectations. Anticipate communication and networking problems and implement preventive measures. Establish and perform maintenance programs following company and vendor standards. Ensure timely user notification of maintenance requirements and effects on system availability. Investigate, recommend and install enhancements and operating procedures that optimize network availability. Maintain confidentiality with regard to the information being processed, stored or accessed by the network. Document network problems and resolutions for future reference. , Data Management Assistant Mercy Corps Pakistan Jun, 2005 — May, 2006 Enter and process data. Maintain district database and Reports. Update records of project purchased items from procurement and warehouse on Weekly basis and keep track of all items. Assist Admin / Finance assistant in filing and maintaining all project documents. Assist Admin / Finance assistant to process purchase requisitions and purchase vouchers to finance and procurement. Any other duty assigned by Regional Coordinator. Conduct him/her self professionally and personally in such a manner so as to bring credit to Mercy Corps and in no way jeopardize its humanitarian efforts. , Jun, 2006 — Jul, 2008 Computer Operator & Office Manager/IT Admin Assistant Muhammad Ayub & Brothers Cons. Company Pakistan Enter and process data. Maintain Site database and Reports. To Maintain Networking To Solve Pc’s Problem (Hardware/Software) To Provide Daily/Weekly Material Lists of Sites , Cisco Certified Network Associate Routing & Switching (CCNA) Cisco Certified Network Professional Routing, Switching & Trouble Shooting (CCNP) Microsoft® Exchange Server 2010 Microsoft® ISA Server 2004 IT Diploma • English, Urdu and Local Languages of Pakistan. • Expert Report and Writing and Analysis. • Knowing Computer skills, Office automation, internet, presentations. • Traveling experience all over the Pakistan. • Data analysis

    $10.00 /hr
    0 hours
    0.00
  9. Joaquin Vergara

    Joaquin Vergara

    Customer Service Representative

    Uruguay - Last active: 17 days ago - Tests: 5

    I'm a Trainer with more than 1 year Customer Service experience. I currently work at Expert Global Solutions providing services to the Top Customer Service company worldwide, Amazon.com. Beginning in August 2014 our Peak Season preparation began by the initiation of the Trainings. My role as a Trainer is to organize and promote the course by planning, preparing and researching every lesson that is supposed to be given. Success required to have the necessary to be in charge of team composed by around 25-28 people from training until two weeks after they started operating. Monitoring and analyzing performance patterns was a must in order to develop an action plan to improve the quality of service of the agents. Colleagues know me as a person who learned by approaching and that is the exact same way that I teach. My way of training is a very practical one, I go straight to the topic and give real scenarios of what could happen, having always the theorical and generic training material as a reference. I try to provide as much knowledge and tips that I can to make their job easier and for the transition to operate to be smoother. I'm currently going through the first stage of becoming an Airline Pilot with my theorical examination approved and coursing only the practical classes. Work Hard. Have Fun. Make History.

    $6.00 /hr
    0 hours
    0.00