Get Your Online Help Project Started Today!

Hire an online help consultant today to set up helpdesk, tech support and other support systems. These experienced service professionals can provide technical support for your customers, set up question and answer (Q&A) boards, manage support forums and answer questions in real time using live chat software.

Online help refers to any procedural, topic oriented, reference or support information provided over the Internet to help people use software, products or services. Online help may be implemented statically through Q&A forums, frequently asked question (FAQ) boards, or by using help authoring tools that provide troubleshooting databases or context-sensitive help to users. On Upwork, the world’s largest online workplace, you’ll find online help freelancers who can help businesses and professionals around the world offer quality support and customer service.

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Online Help Job Cost Overview

Typical total cost of Upwork Online Help projects based on completed and fixed-price jobs.

Upwork Online Help Jobs Completed Quarterly

On average, 16 Online Help projects are completed every quarter on Upwork.


Time to Complete Upwork Online Help Jobs

Time needed to complete a Online Help project on Upwork.

Average Online Help Freelancer Feedback Score

Online Help Upwork freelancers typically receive a client rating of 4.70.

Last updated: October 1, 2015

Popular Online Help Searches

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Angel T.

Angel T.

Junior Web Developer and Designer / Internet researcher / Game tester

Macedonia - Tests: 3 - Portfolio: 4

Hello everyone. I'm web developer and designer with junior experience. I'm also data-entry specialist with decent e-commerce experience. My skills: - HTML - CSS - JavaScript - jQuery - PHP - Wordpress/WooCommerce Graphic design skills: - Logo/Banner design - Business cards - Brochure design I'm a passionate gamer, so testing your games would be my pleasure. I prefer to work both, part and full time. Thank you.

97% Job Success
$6.67 /hr
214 hours

Syed Noor E Mostofa

Syed Noor E Mostofa

dataentry,customaer service,telemarketing,microsoft office

Bangladesh - Tests: 2 - Portfolio: 1

  Career Objective: To provide the organization the highest possible marketing output that would position the company to set up a long term image in the competitive market. Career Summary: Sales Man with more than 2 years of sales and distribution experience. Expertise in setting up distribution channel. Specialization: Fields of Specialization Description Consumer Durables - Sales & Marketing   Quick learning ability Prepare business plan and introduce a new brand in market. Young, energetic, enthusiastic and self-motivated. Good communication and interpersonal skills. Good analytical skills in problem solving area. Ability to work under pressure. Open minded to adapt with new and challenging situation.  

$4.50 /hr
0 hours



PHP, Magento, Wordpress

Pakistan - Tests: 7 - Portfolio: 8

My core Skills are: HTML5, CSS3, PHP & Mysql, Wordpress, Magento, Bootstrap, E-Commerce Sites/Sores, Paypal Payment Gateway, OpenCart. I can develop any type of website in Just a Weak or a Day. *NOW 40+ HRS/Week* Reasons to hire me: * I have great communication skills (unlike most really talented developers) * I am available at least 8 hours of daytime (whatever your timezone is) * I've been developing for 5 years. There is virtually nothing I can't do. * I work multiple times faster than most developers on oDesk (I've checked), which makes me actually a money saver, even with my rate. Generally I make your life easy.

100% Job Success
$12.00 /hr
373 hours

Balamani S

Balamani S

Quickbooks Online/Reconciliation/Payroll

India - Tests: 4 - Portfolio: 7

I am a full-time freelancer having 6 years experience in Online/Offline Bookkeeping, Payroll Process and Virtual Assistance jobs. (Working Experience in BPO company) I would like to do the challenging tasks where I can use and update my skills and knowledge. Resourceful, creative problem-solver with proven aptitude to analyze and translate complex customer requirements. Motivated achiever who exceeds goals, has been promoted regularly, earned highest customer satisfaction rating while working with US clients, and has garnered numerous awards.

100% Job Success
$7.78 /hr
990 hours

Sheryl S.

Technical Writer / Trainer

Australia - Tests: 7

I am a technical writer with 6+ years experience across a wide range of industries and document types. My writing experience includes training materials, published research papers, presentations and software documentation. I am a native English speaker who works quickly and efficiently, with a focus on high quality.

$27.78 /hr
0 hours

Brian Ouimette

Brian Ouimette

Experienced Filemaker Developer and API Guru

United States - Tests: 5

Experienced Filemaker developer with several years experience in relational database design, API integrations with third party services, experienced with Filemaker several plugins, and enjoy interesting projects. I have worked on projects large and small including large medical databases with several API integrations, multiple plugins, security, monitoring, and lots of advanced techniques. Besides working with Filemaker I also have experience in several other programming languages such as Objective C (iOS and Mac OS applications), XML, JSON, Batch and Bash Scripting, HL7 (CCA and CCD), and Python. These other languages have helped me to offer more features to my Filemaker clients through the use of plugins, API's, and other tricks I have found while looking for innovative solutions.

$45.00 /hr
52 hours

Joaquin Vergara

Joaquin Vergara

Customer Service Representative

Uruguay - Tests: 5

I'm a Trainer with more than 1 year Customer Service experience. I currently work at Expert Global Solutions providing services to the Top Customer Service company worldwide, Beginning in August 2014 our Peak Season preparation began by the initiation of the Trainings. My role as a Trainer is to organize and promote the course by planning, preparing and researching every lesson that is supposed to be given. Success required to have the necessary to be in charge of team composed by around 25-28 people from training until two weeks after they started operating. Monitoring and analyzing performance patterns was a must in order to develop an action plan to improve the quality of service of the agents. Colleagues know me as a person who learned by approaching and that is the exact same way that I teach. My way of training is a very practical one, I go straight to the topic and give real scenarios of what could happen, having always the theorical and generic training material as a reference. I try to provide as much knowledge and tips that I can to make their job easier and for the transition to operate to be smoother. I'm currently going through the first stage of becoming an Airline Pilot with my theorical examination approved and coursing only the practical classes. Work Hard. Have Fun. Make History.

$6.00 /hr
0 hours

Demetrece W.

Demetrece W.


United States - Tests: 7 - Portfolio: 4

While working within the legal environment I have managed projects, paralegals, and departments. Other experience includes working on mass litigation cases involving hundreds of clients as well as assisting the solo attorney grow their practice. In addition to managing cases and law offices, I have assisted in the training of first and second year lawyers in the practice of law. My writing experience consist of drafting legal pleadings ranging from complaints, trial briefs, appeals briefs, agreements, and other various and routine legal documents within the law office/department. These writings were utilized in bankruptcy, civil, criminal, administrative, governmental agency, and corporate law areas. Additional writing experience includes writing self-help legal articles in the areas of bankruptcy, civil, family, worker's comp, and tax law. My experience also includes working with individuals in preparing legal documents to present to the court, with or without an attorney. Additional experience includes document review for pre-litigation and discovery purposes, and legal research using LexisNexis and Westlaw to determine the viability of legal arguments. Once the document review and research was completed, I prepared motions and memorandum for the assigned attorney to review for submission to the respective court, whether federal or state. As a paralegal with such diverse attributes and skills, I can assist any person ranging from a law firm looking to outsource work, to the individual or business owner looking to lower their cost, as well as the solo attorney who needs to contract work to achieve their budgeted goals. For more information visit

96% Job Success
$35.00 /hr
244 hours