Banit Kaur Madan
Business Operations Manager
Last active: 4 months ago
Why I can add value and quality to your business
This is an age where actions speak louder than words. I firmly believe this adage and can substantiate this with my vast experience in e-Commerce and related services. I presently work as a "Business Operations Manager" in Perfect Web Zone and have held other positions in the same field previously. I have been involved in various functions of the business such as sales, marketing, finance and customer relations. A brief summary of this is listed below:
• Involved in all processes related to the businesses, starting from training to high-level decision making and management.
• Lead my team to the development of high quality software platforms for online trading companies, their associated infrastructure, testing, implementation and troubleshooting.
• Liaising with internal and external employees, contractors and third party suppliers.
• Experienced in working on Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems such as Microsoft Dynamics and Open ERP.
• I also seek new ways to increase business, continuous improvement with an eye on its competitors, improve customer experience and generate more sales as a result.
• In order to ensure desired results are delivered always, I also make sure well-planned business processes are adhered to, at every stage of the site development, implementation and working.
• While maintaining a well-oiled team to execute the organization’s procedures, I also contribute to the planning of the organization’s future strategies and goals. The companies served range from e-Commerce to offline businesses and hence, appropriate, high-level decisions are made by me in conjunction of other key players.
• I have experience in taking decisions to help develop and implement the contemporaneous marketing strategies and balancing the company’s promotion schedule.
To reach the position I am in now, I have been cultivating my professional skills since 1999. I have over 3 years’ experience in this field and my prior experience has provided me with in-depth knowledge to be able to understand and implement even the most complex strategies pertinent to any business vertical.
• In order to make these vital decisions, I use my analytical and reasoning skills to review and understand data from periodic performance of the organization, both on long and short-term basis.
• With my personal skills so sharply honed, I competently manage and lead my own team in this organization. Micro and macro-level decisions and process monitoring are my additional skills.
• These, combined with my clear and positive command over written and verbal English, have enabled me to lead my teams to new heights.
• I have managed and led my team, participated in the making of key, course-altering company decisions and have implemented marketing tactics with ease.