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Operations Management Job Cost Overview

Typical total cost of Upwork Operations Management projects based on completed and fixed-price jobs.

Upwork Operations Management Jobs Completed Quarterly

On average, 9 Operations Management projects are completed every quarter on Upwork.


Time to Complete Upwork Operations Management Jobs

Time needed to complete a Operations Management project on Upwork.

Average Operations Management Freelancer Feedback Score

Operations Management Upwork freelancers typically receive a client rating of 4.88.

Last updated: October 1, 2015

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Muhammad Mustafa

Muhammad Mustafa

Project & Product Manager | Ecommerce Consultant

Egypt - Tests: 6 - Portfolio: 2

Over the years I have developed an extensive experience in a wide variety of fields, what started in 2001 as a passion with web design, has since turned to be -as it seems!- a long journey with IT & Management. I easily learn new stuff and adapt with new technologies, below is NOT all what I know and can do, but the ones I am passionate about the most! My areas of experiences includes but not limited to: - Software Project Management - Web Development - Web Design - Software Testing & Quality Assurance - Ecommerce - Internet Marketing - Recruitment - Customer Service - English/Arabic Translation - Content Writing & Management

94% Job Success
$25.00 /hr
2,088 hours

Ghous Muhammad Butt

Ghous Muhammad Butt

Operations Support - E-Commerce

Pakistan - Tests: 29 - Portfolio: 7

More than 8 years of successful experience including customer service, customer support, account management, sales coordination, and e-commerce support in Telecom, E-commerce, and Construction industries. My vision is to become worldwide team member to provide out of this world services to my valuable clients. I can provide my best support in the following fields: # Operations Management # International Sales Coordination # Customer service # QuickBooks Support # CRM # Accounts Management # Virtual/Personal Assistant # Microsoft Office (Excel, Word, PowerPoint, PDF) # Gmail, Google Docs Moreover, I am flexible and adaptable to become the team member as well as I can stand alone to provide my best support as per my skills and knowledge.

100% Job Success
$7.77 /hr
6,353 hours

Andrie James Lim

Andrie James Lim Agency Contractor

Odesk CertRecruiter,Cust Support Manager, Project & Operations Manager

Philippines - Tests: 11

Andrie has been in the outsourcing and off-shoring industry for more than 10 years of with exposure to vast and various industries in travel, telecommunications, Web and IT among others. As an Operations and Project Manager for various start ups and well known global brands and companies, he is widely exposed and has been working with people from different geographies from around the globe. He is also into process management and focuses on process improvement with Six Sigma background under his belt. Since 2010, he has been a project and operations manager consultant and support for various companies around the globe. He handles a wide range of facets across projects and operations from people management, recruitment, process management and improvement, finance/budgeting, client communication and management among others.

Associated with: CMS Outsourcing Agency

100% Job Success
$20.00 /hr
12,230 hours

Roland Votacion

Roland Votacion Agency Contractor

Team, Operations, Project and Hiring Manager

Philippines - Tests: 4

I have solid experience as Business Operations & Project Manager, SEO Manager, Social Media Manager, Recruitment Specialist (Recruiter), Senior Researcher, Real Estate Consultant, Virtual/Personal Assistant, and Educator. I am a multi-talented contractor and investor, flexible team player with a goal-oriented attitude and determination to go for the extra mile, disciplined and reliable, organized and detail-oriented. I am the owner and founder of AllisWell Outsourcing, a Philippine-based outsourcing agency, providing dedicated remote professionals that are fully committed to work directly for the success of your business. Our expertise include: Project Management, Web Development and Design, Graphic Design, Multimedia, Customer and Technical Support Services, Virtual/Personal Assistance (VA/PA), SEO/SEM, Research, Social Media Marketing & Management, E-commerce, Article Writing, Data Entry, Business Services and other Administrative Support Tasks. Technical Skills: Solve360 Asana Atlassian Confluence Basecamp Project Bubble Slack Trello Hootsuite

Associated with: Creative Media Philippines, AllisWell Outsourcing

100% Job Success
$16.67 /hr
7,380 hours

Mary Abigail Luna

Mary Abigail Luna

Operations & Project Manager / Client Budget Manager / Office Manager

Philippines - Tests: 11 - Portfolio: 10

I started my career in a Business Process Outsourcing (call center) company, working B2B Collections for a top USA-based company. Telephone and email where the mediums used for collections. My duties as a collector included daily reporting, skip tracing, account reconciliation and account monitoring on top of collections. Systems included a CRM and a web-pased payment processing system. While there, I trained for a Professional Accounts Collection Course run by T.R.Paulsen and Associates and was certified in 2010. I stayed on with the company until June of 2012. Some of my notable skills are the ability to work either independently or in a team environment, average typing speed of 62 wpm with 97% accuracy, knowledge in skip tracing techniques, customer-centricity and an excellent handle on the English language; to name a few.

74% Job Success
$20.00 /hr
977 hours

Michelle Decker

Michelle Decker

Customer Experience/Support Director

United States - Tests: 9

*Please see me featured in the Upwork, Happy Customers, Successful Companies ebook, on page 19: With nearly 15 combined years of experience in customer support, recruiting and operations/project management, I feel well equipped to handle any challenge that may come my way. I invest myself passionately and wholeheartedly in all of the business ventures that I have the opportunity to be a part of, with the motto that, if I don't immediately possess the right answer, I have the resources to find it. As a naturally empathetic person with a solutions-oriented attitude, I am able to relate to both customers and team members alike, allowing them to feel comfortable and understood, and to address any concerns with the best possible resolution for all parties involved. I am known for my exemplary work ethics and dedication, insightful perspectives, superior communication strategies, keen eye for trends and details, and excellence in customer care. I am proficient in all Microsoft applications, Zendesk, Mailchimp, and a variety of other applications, and as a rapid and self-led learner, am able to efficiently learn new systems with minimal instruction. In addition, I consider myself an expert in building and maintaining healthy business relationships and an all around operations support expert! Allow me to make your business my biggest passion!

Groups: Pro Customer Service

96% Job Success
$30.00 /hr
6,263 hours

Yogesh Kumar

Yogesh Kumar

Project Manager

India - Tests: 4 - Portfolio: 6

Ethical and Dependable full time Freelancer. Freelancing experience 2500+ hours, Project Management 12 yrs. In last 18 years I have worked on 80+ projects based on web technologies and desktop applications. I am PMP trained and Prince2 certified. I am very comfortable with Agile Methodology. I have managed multiple projects simultaneously with team size ranging from 5 engineers to 70 members comprising of developers, designers, testers and support engineers on multiple diversified technologies. For last 12 years I am part of management teams and reporting to CEOs and Directors. Aspects like maturity and integrity are inbuilt in my nature and by default in practice. Have worked in USA, Belgium and Singapore for three years as contract programmer so comfortable with English Language and different cultures SUMMARY As a Project Manager some of the technologies I have managed the projects on are Magento, Wordpress, Inershop, Sharepoint, Java, JSP, ASP .NET, C++, Delphi, ESRI Arc GIS, Map Server, Unix, Linux, Oracle, Sybase, Synchrony API Tools - MS Project, Asana, JIRA, Visio, Pencil Evolus, Active Collab, Slack, Harvest, Highrise, Zendesk, FTP, Word, Excel, Power Point, , Dropbox, Google doc, CVS, ODBC, Rational Rose, various bug trackers, and office tools. Domains worked on - E-Commerce, Consulting Projects (Web sites, Products, IT Applications) GIS, Telecommunications, HR - Hiring and Admin Language and Culture - Have worked in USA for three years - IBM Southbury CT, UTC Hartford CT, Bank Boston San Francisco CA, Moneysuite Missoula MT and Intel Portlan OR. Also worked in Belgium and Singapore. Good exposure of English language and Multiculture environment. PROJECT MANAGEMENT - Simultaneously Managed multiple projects at multiple locations spanning from 6 weeks to one year. Max team size handled 70 people. - Prepared project management plans, business documents and used Agile and traditional methods. - Managed resources like - developers, designers, UI experts, testers and QA members (in-house and virtual both) - Resolved client's technical queries, suggested technical solutions and involved in technical discussions - Segregated requirements, sequencing, identifying phases, modules - Assigned and tracked the activities, budget, risks, issues, dependencies, actions, scope, change requests , defects and customer feedback - Prepared project documents - SRS, Requirement Trace Matrix, Design Document, Test plans, Test Cases, Code review, Installation guide, User Manual - Published the status reports to stake holders (Client, Directors, CEOs) - Coordinated among QA team, development team and user acceptance teams at client site and streamlined the inter group communication - Planned and tracked the hw/sw, human resources, hiring , performance evaluation, training plans - Set up and administration of an offshore team e.g. travel plans, sitting plans, local expenditure approvals, leave plans, resource rotation, infrastructure management, timesheet etc. - Enforced quality initiatives CMMI practice, facilitated the audits and tracked the non conformance till the closures - Participated in continuous improvement initiatives of HR, Facility and Support departments ACHIEVEMENTS - In Adapt set up a new Sharepoint practice starting from 6 developers to 45+ developers for SP websites and applications. Also engaged 20 resources onsite with clients at the locations - Middle East, Malaysia and South Africa - Set up an offshore team for Nucleus Singapore –beginning with 9 engineers to 25 engineers - Successfully set up Product Engineering Department for Tele Atlas– beginning with 7 engineers to 34 engineers - Successfully managed the distant teams for Nucleus in Singapore, for Sapient in UK, for TeleAtlas in Belgium and Virtual team for Pushpresslabs in Philippine, Bangladesh, India and Boston ACADEMIC WRITING - Written 50 Articles on various PMBOK concepts - Delivered power point presentations on college Statistics, Function Point Analysis, Time sheet management, Agile Practice, CMMI Concepts - Associated with K12 Mathematics and Statistics

100% Job Success
$25.00 /hr
1,103 hours

Jelena J.

Jelena J. Agency Contractor

Marketing specialist, Project Manager, Recruiter and Virtual Assistant

Greece - Tests: 5 - Portfolio: 4

I had experience as Marketing Manager and Project Manager in many international companies with different product portfolios (software, event, publishing, medical devices and life coaching industry) where I had chance to participate in whole marketing process (branding/rebranding), marketing analysis, developing of marketing strategy with appropriate marketing mix action plan for optimal brand positioning and awareness. Also, I was involved in intensive event marketing management, old-fashion ATL, BTL were combined with intensive PR and internet marketing, so we could have efficient brand communication through different channels. Today, I am more oriented on internet marketing benefits through E-mail marketing campaigns and support of corporate identity through Social Media resources. I am suitable candidate because I am a dedicated professional passionate about holistic marketing approaches, able to coordinate the team activity being a team player, providing multitasking, valuating of priorities with strong personal initiative, hands-on mentality with experience in different international environments and fast adaptation in new business frames. I was performing activities as Virtual Personal Assistant of CEO, following and updating his calendar (MS Outlook, Google Apps), as well as calendar and projects tracking of team members (Programmers and Graphic Designers). Also I was doing HR Management, providing CRM support to the company customers and following the company expenses with our accounting agency. Indeed I was running whole office by monitoring all elements of one efficient business. Simply, I am ready to offer the best of myself, learn new things, so we can grow together. Win-win is my strategy. I believe that achievement of professional goals and self-actualization are only possible if our personal values and believes are meeting each other with mission and vision of company where we are working. “It’s not my work. It is my passion”.

Associated with: Solution Associates Agency

99% Job Success
$20.00 /hr
2,143 hours

Ivonne Camacho

Ivonne Camacho Agency Contractor

Bachelor of Arts in Business

United States

Objective A position where I can maximize my management skills, quality assurance, program development and training experience. Summary of skills and qualifications: I have 10 years of experienced in working in business field. I have experienced in creating business plan and advanced technology for analyzing business processes. I have good communication skills both oral and writing, Bilingual English / Spanish. I have self-discipline that will implement in my daily work, I am able to work and couch a team. Experience *Strategic Realty Virtual Assistant (January 2014-Present) *Residence Inn by Marriott Alexandria Old Town South at Carlyle Operations Manager II (June 2011-August 2012) * Residence Inn by Marriott Bethesda Downtown, Bethesda MD Front Office Manager (June 2010-June2011) * Residence Inn by Marriott Pentagon City Arlington, VA Front Office Supervisor (July 2006 – May 2010) * Crystal Gateway Marriott, Arlington, VA Accounting Manager (September 2004 – July 2006) * Human Resources Assistant (June 2003 - September 2004) Education *Bachelor Degree of Business Administration, UMSS, Cbba, Bolivia *Expert on Microsoft Word, Excel, Power point, Auto Cad, Adobe Photoshop, Outlook, Website skills Awards *Super Star of the Month - March 2007 *Marriott “Spirit to Serve” 2007 and 2008 Recognition *Winner of the 2008 Arlington Chamber of Commerce Hospitality Award *Part of the 2008/2009 Cambridge Who's Who Among Executive and Professional Women "Honors Edition”.

Associated with: oDesk Payroll

92% Job Success
$33.33 /hr
1,578 hours

Valeria Timofeeva

Valeria Timofeeva

Project Manager, Operations Manager, Team Leader

Ukraine - Tests: 5 - Portfolio: 2

I help both sole entrepreneurs and companies all around the world to transit their businesses into outsourcing field. A solid experience of 9 years allows me to build a remote team from scratch, which includes: Performing full-cycle recruiting process - search/interview/hire freelancers. Development business strategy in terms of minimizing cost and time resources. Monitoring project development phases and direct duties to employees. Motivated and passionate person who used to make the most out of my life - I always bring it to any work environment. My expertise: Outsourcing Consulting Coaching Sessions Project Management Team Leadership Stuff Supervising Employee Training Business Analytics Strategy Development Inbound Marketing Internet Research Technical Translation Tools: CMS - WordPress, Shopify, Squarespace PMS - Asana, JIRA, Basecamp, Bantam Live, Glip, Jobvite, Litmos, Trello, TeamLab, Tom's Planner, MinuteDock, Slack SMM - Facebook Ads Manager, Facebook Power Editor, GoodAudience, SocialOomph, Buffer, Hootsuite, BuzzSumo, Filtr8, Content Gems, Swayy, LinkedIn Autopilot, Ruzzit, Edgar Email-marketing - MailChimp, Active Campaigns, Revue, MailerLite

Groups: Pro Customer Service

99% Job Success
$22.22 /hr
5,283 hours