Expert Customer Service Representative with Quality Control
✎ Highly personable Professional with over five years of experience in customer services, claims and sales, and call-center operations within Ecommerce and Merchant Processing.
Demonstrated ability to gain trust and provide exceptional follow-up, leading to increased repeat and referral business.
Expertise in resolving escalated customer service issues.
Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, and Microsoft Outlook).Certified in Voice and Accent (US Accent), Six Sigma (Green Belt) and Ecommerce.
I am a person with high learning ability and skills such as teamwork, leadership and good communication. I like to work with responsibility, dedication and perseverance, I have a facility to establish good interpersonal relationships and foremost I am loyal to my principles, ethics and always giving the best out of me. Possess excellent time management and adaptation skills, very organized, responsible with an attention to detail.
Organized and takes initiative to be a leader, very logical, precise and analytical, Able to work unsupervised or in a team environment.
Warmly enthusiastic, high-spirited, ingenious, imaginative. I am quick with solutions for any difficulty and ready to help anyone with a problem.
My passion is to invent new ,powerful and profitable ways to grow a Business .
---I have Big Ideas and know how to execute them.
---If my left and right brain were hands,I'd be ambidextrous.
---I'm the calm one.