Phone Support Agents & Call Center Representatives

Get Your Phone Support Project Started Today!

Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on Upwork for free!

Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 320 Phone Support projects are completed every quarter on Upwork.

320

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.44.

4.44
Last updated: July 1, 2015
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  1. Iuliana Andrei

    Iuliana Andrei

    PM CS HR translator captioner

    Romania - Last active: 4 days ago - Tests: 3 - Portfolio: 3

    Passionate problem solver with hybrid skills, my favorite thing to do is take a piece of chaos, put all pieces in the right places and make everything run as smoothly as the engine of a German car. Native Romanian and Moldavian speaker, I have a BA in Law and a certification as translator and interpreter for the English language from the Romanian state, as well as obtaining 96% at the TOEFL test. I also have experience in translating between French and Romanian. I am experienced in translating, subtitling/captioning, transcribing, editing, proofreading legal, economic, IT, medical, administrative and general documents. Since I love a challenge, I was involved in recruiting projects, for both commercial and non-profit organizations, as well as having a solid organizational, administrative, customer support and project management experience. Available for: - Expert level translation, transcribing, subtitling/captioning, editing, proofreading of legal, economic, administrative, IT, medical and general documents between the following pairs of languages: English-Romanian, Romanian-English, English-Moldavian, Moldavian-English, French-Romanian, French-English. I have 15 years of experience in that field. - Expert level customer support (CS) in English, French, Romanian, Moldavian. I have experience in offering support in both B2C and B2B settings and in training other people to do it. 7+ years of experience in that field. - Intermediate level project management services - specific experience with start-ups and NGOs: problem solving, standardizing, creating and training teams, creating replicable chains of actions. 10 years of experience in that field. - Intermediate level HR services - creating job posts, interviewing and selecting candidates, on-boarding them. Worked both directly with a recruited team and recruited personnel for companies as external recruiter. 3 years of experience in that field.

    $25.00 /hr
    45 hours
    4.99
  2. Tasha Lindsey

    Tasha Lindsey

    Experienced Human Resources, Payroll, Customer Service Project Manager

    United States - Last active: 1 month ago - Tests: 2

    Self-directed and motivated project leader with 15+ years' experience in Human Resources, Payroll, Recruiting, Project Management, Customer Service and Account Management. Excellent organizational skills and extremely detail oriented. I am hardworking and a fast learner with good communication skills and a strong background in quality, process improvements event support and training.

    $17.00 /hr
    6 hours
    5.00
  3. Irena L.

    Irena L. Agency Contractor

    Customer Success Manager, Translator- IT / EN / RO

    Romania - Last active: 13 hours ago - Tests: 16 - Portfolio: 2

    I am a bilingual (Romanian-Italian) Account Management and Customer Service professional with project management and leadership skills. When you decide to hire me you hire someone that will be loyal, trustworthy, will go above and beyond the call of duty constantly. You'll have a team player, dedicated towards the success of your business with the experience necessary to be an A+ team member, with over 10,000 hours worked on oDesk so far and 8 years Customer Service and Account Management experience. I'm a law graduate, fluent in English, Italian and Romanian, I'm a fast learner, I'm independent, organized and I can work with little to no supervision. Do the right thing for your clients and hire someone who can cater to their needs and work towards their satisfaction 100% of the time thus increasing your sales and revenue.

    Groups: Lisnagol | DIRECT™, Pro Customer Service

    Associated with: Upwork

    $19.44 /hr
    10,323 hours
    4.99
  4. Teri Burress

    Teri Burress Agency Contractor

    Exceptional Customer Service Representative

    United States - Last active: 13 hours ago - Tests: 5

    I would like to expand my knowledge and skills on data entry, customer service and support, and office skills as well as other fields. But I excel in office skills and a personal or virtual assistant is definitely my profession of choice. I am a full-time, online student and maintain a 4.0 GPA in my studies. I am choosing to try to work from home because I have a one year old son and I would like to spend time with him more, not to mention the price of childcare is outrageous. I would love to learn new things and broaden my knowledge of subjects I don't know. Since education and learning is so important to me, I don't want to stop at school. I would love to learn about anything and everything.

    Associated with: oDesk Payroll

    $16.67 /hr
    4,226 hours
    5.00
  5. Arthur Jhon Alipante

    Arthur Jhon Alipante Agency Contractor

    Sales and Support Agency Manager

    Philippines - Last active: 6 days ago - Tests: 3 - Portfolio: 1

    I am currently serving as a Customer Support specialist at gTeam FZ LLC providing valuable phone, chat, and ticket-based assistance in business software solutions in the fields of Human Resources and Payroll Management, Profitability and Cost Management Solutions, Mobile Field Service and Workforce Optimization, Portfolio and Management Solutions, and Enterprise CRM Solutions. I have also heavily engaged in the same position in providing Platinum Support in the same fields. I am also an Agency Manager at The Philippine American Life and General Insurance Company (Philam Life), a Health Benefit Agent at Maxicare Healthcare Corp., and a Heath Counselor at Caritas Health Shield, Inc. I am also the Managing Director of Spring Events and Productions Group Inc. with heavy Sales and Marketing experience for consumer and enterprise customers, as well as thoroughly handle after-sales support to all clients. I have previously served as a Software Engineer for over 5 years with Lexmark Research and Development Corp., responsible in the delivery of both Mac applications and Linux print driver software for Lexmark International, Inc., as well as fulfilled a leadership role to lower support tiers of the CSSC group which handle global consumer and enterprise customers of the company, with concentrations on US and EMEA customers to which our business are very relevant. I have also previously served as an Operations Manager of HardShop Labs LLC, with the responsibility of technical, management, staff, and business leadership of SEO specialists that deliver Quality Backlink Building and Article Writing. This experience has provided me early but timely experience in managing on-site and remote workers in meeting the company's vision.

    Groups: Pro Customer Service

    Associated with: Spring Events and Productions Group Inc.

    $20.00 /hr
    1,272 hours
    5.00
  6. Melissa Wilcox

    Melissa Wilcox

    Human Resource Professional w/15+ Years Customer Service Experience

    United States - Last active: 3 months ago - Tests: 3

    With so many Freelancers to choose from why not select one who brings MANY years of successful experience in professional corporate environments AND will also prove to be pleasant, trustworthy, diligent, AND fun to work with? I would be very pleased to offer you both..... I am a friendly, efficient professional who is able to bring you over 15 years experience through holding employment with major world companies such as Berkshire Hathaway, Inc. My experiences are vast in the fields of: - Human Resources - Recruiting - Marketing / Branding - Customer Service via Email / Voice Services -Transcription / Data Entry -Proofreading -Payroll I have excellent computer skills, am proficient in all Microsoft Office products and have worked with various Applicants Tracking Systems. I've mastered navigation of social media outlets for recruiting and employ Boolean search techniques to identify top-level talent. I have extensive knowledge in handling the needs of individuals from all walks of life and therefore have regularly held lead positions. I am patient, empathetic and have the innate ability to remain solution focused in order to remedy any situation quickly.

    $20.00 /hr
    136 hours
    5.00
  7. Cris Sample

    Cris Sample

    Energetic Customer Service Relationship Specialist

    United States - Last active: 12/12/2014 - Tests: 4

    I have found that working with people is my true passion! I recently received my Bachelor's degree in Communication Studies, with a minor in general business. I am very passionate about working with customers and strive to excel in providing them with an outstanding customer service experience. With over 7 years of customer service experience, I have found that providing customers with friendly, professional, and energetic service is the key to being successful! I have also found that is imperative to communicate effectively. I am very enthusiastic about communication and find myself always seeking ways to improve the communication with those around me. I have learned that every person is different and that the same communication styles does not always work for everyone. Building a rapport with customers and finding ways to successfully reach a mutual understanding is always my goal. With that being stated, I have the ability to adjust my communication style to make those around me feel extremely comfortable.I pride myself in maintaining excellent written and verbal communication skills. I am an expert in all Microsoft applications.

    $22.22 /hr
    1,915 hours
    5.00
  8. Amy Reed

    Amy Reed

    Experienced Business Admininstrator

    United States - Last active: 2 days ago - Portfolio: 1

    I have a Bachelor's in Business Administration in addition to twenty plus years of data entry experience. I have worked as an Administrative Assistant supporting multiple individuals and balancing their needs successfully. I am punctual and an extremely fast learner.

    $15.00 /hr
    0 hours
    5.00
  9. Brian S.

    Brian S. Agency Contractor

    Data Entry, Phone Support

    United States - Last active: 13 hours ago - Tests: 1

    To be able to offer a professional solution for your particular project or task. Professional in everything I do.

    Associated with: oDesk Payroll

    $14.44 /hr
    1,790 hours
    5.00