Get Your Phone Support Project Started Today!

Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on Upwork for free!

Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 281 Phone Support projects are completed every quarter on Upwork.

281

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.46.

4.46
Last updated: September 1, 2015
Clear all filters
  1. Mark Cooper

    Mark Cooper Agency Contractor

    Enterprise Mobility Admin, Senior IT Specialist & Lead System Analyst

    United States - Tests: 5

    Professional IT Engineer with a Bachelor’s of Science degree in Computer Information Systems. 19 years in-depth technical expertise and business experience at top Oil and Gas companies (Schlumberger / WesternGeco) and computer firms (Microsoft, Compaq) as a Enterprise Mobility Administrator, Senior Mobile Specialist (Mobile Device Management (MDM)), Systems Analyst 2, Programmer, Application Engineer, IT Trainer, Encryption Trainer - Credant and Bitlocker Champion, Knowledge Champion, Technical Support Lead / Trainer, IT Support Analyst L3, Quality Assurance (QA) Tester, Courion Admin, and VoIP (Voice Over IP) Admin. Abilities include finishing assigned tasks with minimal supervision and using problem solving and people skills to satisfy clients. Ability to manage priorities and tasks as needed in a fast-paced work environment. Superior interpersonal, strong organizational, detail-oriented, analytical, instructional, and troubleshooting skills. Exceptional verbal and written communication and collaboration skills to effectively communicate with multiple teams.Future goals include education leading to a Doctorate / PhD in Computer Information Systems.

    Associated with: AAA Mobility Solutions

    $33.33 /hr
    0 hours
    4.79
  2. Supaporn Ngamlertsirichai

    Supaporn Ngamlertsirichai

    looking for Work from home job

    Thailand - Tests: 3

    I’m a stay at home mom who has 5 year old twin girls that now are attended school. I’m looking for a job that can relieve my household expenses and I have free time about 35 hours / week (between 8:00 am to 3:00 pm and after 8:00 pm.) I'm a fast learner who graduated from one of the top three universities in Thailand. I have good experience in data entry, web research, Google documents and MS Office. My typing speed is more than 50 words per minute. Moreover, I'm able to work effectively with reading and writing English and Thai, I believe my skills would be ideal for your project. I can complete this job within the required time period. As my office experiences, I used to work about 2 years in the USA and over 10 years in Thailand. I had had the opportunity to implement various jobs such as setting, preparing, filing, organizing, managing and monitoring customers’ and vendors’ files. I also have been able to work effectively dealing and working with other departments regarding to specifications, quality issues, and process control documents.

    $7.78 /hr
    103 hours
    5.00
  3. Angel H.

    Angel H.

    Customer Service and Administration Professional - Team Leader

    Australia - Tests: 7

    Let me take care of your customer service and administrative support roles. After working and living in Australia for the past 12 years I have recently moved to Eastern Europe. I have the ability to work both independently, and as an integral part of a successful team. I am thoughtfully organized and highly adaptable with the ability to perform in a fast paced environment. My desire is to obtain a long term position that will offer me the opportunity to utilize my skills and gain additional skills that will help me contribute as a value added team member in a professional work setting. I am proactive quick learner who not only has substantial administrative and customer service experience at a senior level, but also has competitive spirit along with a strong desire to succeed, exceed goals and maximize opportunities. An expert at continuously improving procedures and outcomes by constantly evaluating the work being undertaken and looking for ways to make things more efficient. Demonstrated ability working with highly sensitive and personal information.

    Groups: Pro Customer Service

    $13.00 /hr
    0 hours
    0.00
  4. Jun Kevin Flores

    Jun Kevin Flores

    Customer Service Representative/ Phone Support/ Virtual Assistant

    Philippines - Tests: 3 - Portfolio: 1

    For almost 3 years, I have served the customer service industry of the largest online retail company in the world. And now, I am willing to use this experience in the home-based industry. To summarize, here are my previous work experiences: Position: Subject Matter Expert - Customer Service with Administrative Experience Duration: 2 years (2013 - 2015) My tasks were: - Clarify customer requirements, probe for and confirm understanding of requirements or problem. - Meet customer requirements in a timely fashion. - Confirm customer understanding of the solutions and provide additional customer education as needed. - Prepare complete and accurate work and update customer file. - Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. - Effectively transfer misdirected customer requests to an appropriate party. - Stay current on products, pricing, promotions, procedures, and other important issues. - Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. - Participate in activities designed to improve customer satisfaction and business performance. - Utilize own judgment to resolve problems or perform research. - Assist in addressing routine and non-routine customer problems. - Operate computer to key and/or verify a variety of complex information. - Perform tasks that are generally not clearly defined and are not part of a regular workflow cycle. Position: Sales and Service Representative Duration: 1 year (2012-2013) My tasks were: - Handles inbound/ outbound emails. - Responds to customer emails using product knowledge. - Resolves customer questions and issues. - Works to build customer confidence in the brand. - When applicable, promotes opportunities for additional products and services.

    $3.00 /hr
    676 hours
    0.00
  5. Odeta Thomaj

    Odeta Thomaj

    Experienced in CRM/Basic Acconting/Data entry

    Albania - Tests: 3

    Most of my professional experiences have been around Accounting, Data Entry and Costumer Relationship Management. I have also the right experience in Business Planing, Financial Analysis, Account Payable, Inventory Management, Payroll, Purchasing, Invoicing, Advertising and many other aspects related to business consulting and analysis. I speak fluently English, Italian and Albanian. I strongly believe that my previous working experiences have made me capable to become easily adapted to any task to me required that is connected to a company's thrift.

    $8.89 /hr
    0 hours
    0.00
  6. Bernard Amsterdam

    Bernard Amsterdam

    Operations Manager/ Assistant Director of Operations with C-COM

    Guyana - Tests: 8

    Being no stranger to the contact center industry, Bernard has been titled the ‘Call Center Guru’ by colleagues past and present. Having already chalked up over ten (10) years of Customer Service, Sales and Telemarketing experience across a wide spectrum of Fortune 500 companies, Bernard has honed his skills to high levels of efficiency and continues to grow rapidly, both as a professional and as an individual. He has nurtured and supported the growth of young representatives who have worked for clients such as Office Depot, Tracfone Wireless, British Gas and T-Mobile. His dedication to continued self – development is evident as he prepares to complete his final year Bachelors of Arts in Theology at the University of the West Indies. Additionally, Bernard combines strong administrative skills, a professional approach and flexibility into a formula of success. Though he considers himself to be still young in the industry, he continues to excel in his Operations Management role at C-Com Marketing Group, and given the foundation he has already established, his best is yet to be realized and achieved. Education: London Chambers of Commerce English for Commerce University of the West Indies (Cave hill) Bachelor of Arts (Theology) {Year 1&2} Diploma in Customer Service (ALISON) Diploma in Operations Management (ALISON) Work Experience: Position: Intern Organization: Capitol News Job Description: Cameraman/ Video Editor Position: Clerk Organization: Muneshwers Wharf Limited Job Description: Data Entry Position: Customer Services Representative/ Floor Supervisor Organization: Qualfon Inc. Job Description: Take Technical and Supervisor requested Inbound calls Position: Customers Services Representative Organization: Clear Connect Inc. Job Description: Take Inbound and Order calls for Office Depot Position: Senior Account Operator Organization: Sambora Communications Inc. Job Description: Lead Generation for British Gas Position: Quality Assurance Supervisor Organization: Quset International Inc. Job Description: Ensuring the quality standards of the company are maintained. Position: Operations Manager Organization: C-COM Marketing Group Inc. Job Description: Day to Day management of the Contact Center Position: Assistant Director of Operations Organization: C-COM Marketing Group Inc. Job Description: Day to Day Management of the contact center and the other arms of the company.

    $10.00 /hr
    0 hours
    0.00
  7. Johnzen Aborde

    Johnzen Aborde

    General Admin Assistant | Content Writer | Data Entry | Research Works

    Philippines - Tests: 4 - Portfolio: 6

    I propose, I commit, I deliver. I am a hardworking, focused individual. Always aiming to gain new skills, experiences, and self-improvements. I want to see success to every single work that has been given to me. I can also deal with pressure and timelines. Either the task is big or small, once I accepted, I take it all seriously and commit to deliver the best results possible. I will not also give you a headache. I am adept with the following tools: ✓ Microsoft Office (Excel, Word, Powerpoint) ✓ Google Apps (Spreadsheet, Docs, Slides, Email and Calendar Management) ✓ File Conversion (Excel, Word, Powerpoint to PDF) ✓ Google Drive ✓ Dropbox ✓ Time Doctor ✓ Asana ✓ Evernote ✓ HootSuite ✓ LastPass User ✓ Facebook, Twitter, Instagram, Linkedin, Flicker, Wordpress, Blogger, ✓ Regular User of Canva ✓ Email Management: Gmail and Outlook ✓ Wordpress ✓ Blogspot ✓ Wix ✓ Weebly ✓ Basic Photoshop ✓ Basic Video and Audio Editing I am a person who can follow instructions. Whenever I'm free, I take time to learn more about the task given. I am a fast learner with a "can do, let me try it first" attitude, I'm an organized person, very optimistic, resourceful and can work alone or be part of a team. Please take some time to visit my profile and know me more. ➲ Portfolio: https://jaborde.amicuslpo.com ➲ LinkedIn: http://ph.linkedin.com/in/johnzenaborde ➲ My Blog Site: http://todaywithzen.wordpress.com Hire Me. All the best! Zen Aborde Skype: Zen_Aborde

    $3.33 /hr
    0 hours
    0.00
  8. Stephanie A.

    Stephanie A.

    Experienced Administrative Professional

    United States - Tests: 7

    Over 20 years of Managerial experience and Data Entry. I have worked the last 2 years as a Support Specialist. Experience includes: Taking calls from clients, computer entry, monitoring a chat room, training webinars, sorting and assigning incoming emails. Have also done after hours emergency dispatching for a plumbing company.

    $15.00 /hr
    908 hours
    0.00
  9. Kamelia Milcheva

    Kamelia Milcheva

    Translation and Localisation Project Manager

    Bulgaria - Tests: 1

    Over the past eight years I have worked as a Project Manager in the translation and localisation industry. I believe that the key element of success is understanding the needs and goals of customers and setting the right expectations. A strong and personal relationship between customers and service providers is essential for an experience that matters and makes a difference. I am a team player with good leadership, business and management skills. Responsible, resourceful and innovative; striving towards growth by creating an atmosphere of mutual respect and open communication. Dependable and self motivated with a diplomatic manner. Work history proves a record of getting the job done.

    $15.00 /hr
    464 hours
    3.85
  10. Cecelia Zepeda

    Cecelia Zepeda

    The One in A Million Assistant Everyone Needs

    United States - Tests: 5

    Im a down to the point no sugar coating or exagerating needed type of worker, i have always said im not gonna sit here and tell you all the great skills i have because my work will show and speak for itsself. Im a hard working dedicated outgoing loyal person who doesnt give up on anything. I set my mind to it and accomplish it.

    $16.67 /hr
    0 hours
    0.00