Professional VA | Project Manager | Customer Service Manager
Last active: 22 hours ago
Cum laude graduate specializing in Organizational Communications with junior-level managerial and administrative experience. I have been in customer service for 5 years and a project manager for over a year. I live to socialize (wait, that didn't sound right... I was referring to nudging people to get and keep the ball rolling if you know what I mean). *imagine smiley here*
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- an all around virtual assistant (executive, administrative and operations)
- a very crafty social media manager
- a "perfectionist" when it comes to project management
- a well experienced customer service professional and a trainer/coach at that
- an introvert yet an overachiever
- left-handed but taught myself to write and use chopsticks with my right hand (it's my personal equivalent to Caesar's "I came, I saw, I conquered" which shows how persistent I am)
The core of my professional experience is centered on customer service and improving customer experience. I earned my internship from two respected advertising companies and exposed myself to research, customer – client relations, media, public relations, marketing, and advertising at the time. I had my share of doing freelance projects for such agencies for almost two years before I finished my degree. After college, I worked at JPMorgan Chase Bank as a specialist. I learned fast and worked diligently to develop the different skills I needed to perform well. I was recognized several times as top analyst in our process. I was then selected to assume a post in the company’s Performance Improvement Team as a Voice and Communication’s Coach supporting the site’s different lines of businesses. My main objective was to help our specialists improve their customer conversations and be advocates of customer satisfaction. I was then selected to be a Relief Team Manager handling a team of specialists and driving their performance. This role fully developed me in managing my time, coaching people, developing reports, and coordinating with leaders and cross site functions.
If not for freelancing I will never realize how many titles and roles I can immerse myself into. I have worked for various industries and became the right hand of very strong minded CEOs.
Microsoft Office 2010 and 2007; Adobe Applications; Google docs; Photo editors: Adobe Photoshop, Illustrator, Photoscape, Pixlr; Video Editor: Windows Movie Maker, Camtasia, Animoto; Social Media: Facebook, Twitter, Instagram, LinkedIn, Google +/pages; Blogs: Blogger, Wordpress, Squarespace, Kajabi; CRM: Bitrix24, Zendesk, Zenoffice, Zopim Chat, Uservoice; Lead/Project Management: Highrise, Timetrade, Smartsheet, Basecamp; Other applications: Clarify it, Snagit, Iubenda, Join.me, Audacity, Callfire, Mailchimp, Bitbucket
Strong English communication skills both oral and written (I write articles, proofread and edit other contributors/contractors' articles)
Effective coaching and management skills
Superb customer- relationship skills and inter-personal skills.
Advanced knowledge in computer applications especially Microsoft Office, Adobe and web-based resources
SEO Content and Social Media Management
Great call handling skills
Email response handling and management
Highly creative and keen with design and layout (i.e posters, business card, powerpoint presentations)
Reliable and experienced in using social networking tools and social media such as Facebook, Youtube etc.
Efficient in conducting research, analysis, presentations, blogging, and technical writing
Capable of making timely decisions and has initiative
Fast-learner, goal driven, efficient, and resourceful (Can learn navigating new CRM easily!)
Team player and has deep appreciation in group dynamics
Organized and efficient with time and task management
Experienced in Project Management - managing other freelancers or contractors
Software and computer application tester