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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 305 Phone Support projects are completed every quarter on Upwork.

305

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.46.

4.46
Last updated: August 1, 2015
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  1. Mark Cooper

    Mark Cooper Agency Contractor

    Enterprise Mobility Admin, Senior IT Specialist & Lead System Analyst

    United States - Tests: 5

    Professional IT Engineer with a Bachelor’s of Science degree in Computer Information Systems. 19 years in-depth technical expertise and business experience at top Oil and Gas companies (Schlumberger / WesternGeco) and computer firms (Microsoft, Compaq) as a Enterprise Mobility Administrator, Senior Mobile Specialist (Mobile Device Management (MDM)), Systems Analyst 2, Programmer, Application Engineer, IT Trainer, Encryption Trainer - Credant and Bitlocker Champion, Knowledge Champion, Technical Support Lead / Trainer, IT Support Analyst L3, Quality Assurance (QA) Tester, Courion Admin, and VoIP (Voice Over IP) Admin. Abilities include finishing assigned tasks with minimal supervision and using problem solving and people skills to satisfy clients. Ability to manage priorities and tasks as needed in a fast-paced work environment. Superior interpersonal, strong organizational, detail-oriented, analytical, instructional, and troubleshooting skills. Exceptional verbal and written communication and collaboration skills to effectively communicate with multiple teams.Future goals include education leading to a Doctorate / PhD in Computer Information Systems.

    Associated with: AAA Mobility Solutions

    $33.33 /hr
    0 hours
    4.79
  2. Virginia Gutierrez

    Virginia Gutierrez Agency Contractor

    virtual assistant,bookkeeping,research,administrative,clerical

    Philippines

    I worked with Philippine Telegraph & Telephone Corporation-Comptroller's Dept. for 15 years. I started from Gen. Clerk then Gen.Bookkeeper and later became an Officer-in-Charge. I did clerical job such as accepting and recording documents from different branches of the co. and from our clients;sorting and filing of documents;attending to telephone calls and typing internal memorandum and letters for the section. My tasks as a Bookkeeper are recording, analyzing and submitting to EDP section for data entry the source documents needed for billing our clients. As the Officer-in-Charge of the Revenue Accounting section, I supervised and assigned task to my subordinates and making it sure that their task are properly done and submitted on time. I attended several seminars and training and among these were: Basic Computer Operation,Customer Service, Basic Supervisory Training and Telephone Etiquette and Mannerisms. Having the skills,knowledge and experience I believe that I am the right person you are looking for. If given the chance, I can guarantee to provide you my excellent service.

    Associated with: UpToDate Virtual Assistants, Diamond Virtual Assistants

    $5.56 /hr
    2,798 hours
    4.00
  3. Tasha Lindsey

    Tasha Lindsey

    Experienced Human Resources, Payroll, Customer Service Project Manager

    United States - Tests: 2

    Self-directed and motivated project leader with 15+ years' experience in Human Resources, Payroll, Recruiting, Project Management, Customer Service and Account Management. Excellent organizational skills and extremely detail oriented. I am hardworking and a fast learner with good communication skills and a strong background in quality, process improvements event support and training.

    $17.00 /hr
    6 hours
    5.00
  4. Jun Kevin Flores

    Jun Kevin Flores

    Customer Service Representative/ Phone Support/ Virtual Assistant

    Philippines - Tests: 3 - Portfolio: 1

    For almost 3 years, I have served the customer service industry of the largest online retail company in the world. And now, I am willing to use this experience in the home-based industry. To summarize, here are my previous work experiences: Position: Subject Matter Expert - Customer Service with Administrative Experience Duration: 2 years (2013 - 2015) My tasks were: - Clarify customer requirements, probe for and confirm understanding of requirements or problem. - Meet customer requirements in a timely fashion. - Confirm customer understanding of the solutions and provide additional customer education as needed. - Prepare complete and accurate work and update customer file. - Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. - Effectively transfer misdirected customer requests to an appropriate party. - Stay current on products, pricing, promotions, procedures, and other important issues. - Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. - Participate in activities designed to improve customer satisfaction and business performance. - Utilize own judgment to resolve problems or perform research. - Assist in addressing routine and non-routine customer problems. - Operate computer to key and/or verify a variety of complex information. - Perform tasks that are generally not clearly defined and are not part of a regular workflow cycle. Position: Sales and Service Representative Duration: 1 year (2012-2013) My tasks were: - Handles inbound/ outbound emails. - Responds to customer emails using product knowledge. - Resolves customer questions and issues. - Works to build customer confidence in the brand. - When applicable, promotes opportunities for additional products and services.

    $3.00 /hr
    639 hours
    0.00
  5. Kamelia Milcheva

    Kamelia Milcheva

    Translation and Localisation Project Manager

    Bulgaria - Tests: 1

    Over the past eight years I have worked as a Project Manager in the translation and localisation industry. I believe that the key element of success is understanding the needs and goals of customers and setting the right expectations. A strong and personal relationship between customers and service providers is essential for an experience that matters and makes a difference. I am a team player with good leadership, business and management skills. Responsible, resourceful and innovative; striving towards growth by creating an atmosphere of mutual respect and open communication. Dependable and self motivated with a diplomatic manner. Work history proves a record of getting the job done.

    $15.00 /hr
    464 hours
    3.85
  6. Stephanie A.

    Stephanie A.

    Experienced Administrative Professional

    United States - Tests: 7

    Over 20 years of Managerial experience and Data Entry. I have worked the last 2 years as a Support Specialist. Experience includes: Taking calls from clients, computer entry, monitoring a chat room, training webinars, sorting and assigning incoming emails. Have also done after hours emergency dispatching for a plumbing company.

    $15.00 /hr
    908 hours
    0.00
  7. Julie W.

    Julie W.

    Typist, Excel, Word, all administrative skills

    United States - Portfolio: 2

    An energetic, loyal and hard-working business professional with a versatile administrative support skill set developed through experience in the legal, industrial, educational, hospitality and financial sectors. Excellent typing skills (60+ wpm), proficiency in Excel, Microsoft Word, Outlook, and Quickbooks. Highly organized and project oriented. If I have a job to do, I won't rest until its complete.

    $9.00 /hr
    2 hours
    5.00
  8. Capri Smith

    Capri Smith

    Eager and optimistic recent graduate

    United States

    I am a recent graduate from the University of Georgia. Throughout my time at UGA I was not only able to graduate cum laude, but also to remain involved. As a desk assistant I completed tasks such as data entry using Excel and LabMaker Pro, answering phones, handling correspondence, proofreading, copying and scanning, etc. I was also able to gain experience from extracurricular activities. As the president of the Future Health Promoters I planned, scheduled, implemented and promoted meetings and events for the organization. As a member of Alpha Phi Omega I completed at least 25 hours of community service a semester with unique individuals in various settings requiring me to quickly adapt to work efficiently. Staying involved throughout college has helped me learn time management and efficiency. I have been described as a beautiful spirit, a positive attitude, a dedicated worker, a lovely phone voice, and an asset to the team.

    $7.00 /hr
    0 hours
    5.00
  9. Mayur Lodha

    Mayur Lodha

    Expert in Accounting, Admin & Marketing

    India

    Highly motivated professional with a proven ability to get the job done, with an expertise to multitask effectively seeking a position where the above qualities coupled with a COMMERCE degree and technical know-how can be fully utilized and further developed and in addition to above I got 5 years of working experience with leading Bank, Manufacturing company (India's top 3 company in turnover) and service industry in an international market.

    $3.00 /hr
    1 hours
    4.88
  10. Sarah Coots

    Sarah Coots Agency Contractor

    Rockstar Virtual Assistant & Founder, Distance Assistants

    United States - Portfolio: 1

    Before joining the at-home work force, I worked as a legal assistant in a management position for a busy law firm. I enjoy fast-paced, challenging work, and I pride myself on my professionalism. I have experience in handling every facet of business operations from simple data entry and calendaring to client meetings and drafting professional letters and contracts; and from debt collection and human resources to property management. I have some limited experience with HUD preparation, as the firm I worked for specialized in real estate transactions. Additionally, I am proficient with Quickbooks, Excel, Word, Practicemaster, and Tabs; and I have experience with Citrix.

    Associated with: Distance Assistants

    $35.00 /hr
    394 hours
    5.00