Phone Support Agents & Call Center Representatives
Get Your Phone Support Project Started Today!
Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.
Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.
Phone Support Job Cost Overview
Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.
Upwork Phone Support Jobs Completed Quarterly
On average, 320 Phone Support projects are completed every quarter on Upwork.
Time to Complete Upwork Phone Support Jobs
Time needed to complete a Phone Support project on Upwork.
Average Phone Support Freelancer Feedback Score
Phone Support Upwork freelancers typically receive a client rating of 4.44.