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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 281 Phone Support projects are completed every quarter on Upwork.

281

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.46.

4.46
Last updated: September 1, 2015
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  1. Stephanie A.

    Stephanie A.

    Experienced Administrative Professional

    United States - Tests: 7

    Over 20 years of Managerial experience and Data Entry. I have worked the last 2 years as a Support Specialist. Experience includes: Taking calls from clients, computer entry, monitoring a chat room, training webinars, sorting and assigning incoming emails. Have also done after hours emergency dispatching for a plumbing company.

    $15.00 /hr
    908 hours
    0.00
  2. Kamelia Milcheva

    Kamelia Milcheva

    Translation and Localisation Project Manager

    Bulgaria - Tests: 1

    Over the past eight years I have worked as a Project Manager in the translation and localisation industry. I believe that the key element of success is understanding the needs and goals of customers and setting the right expectations. A strong and personal relationship between customers and service providers is essential for an experience that matters and makes a difference. I am a team player with good leadership, business and management skills. Responsible, resourceful and innovative; striving towards growth by creating an atmosphere of mutual respect and open communication. Dependable and self motivated with a diplomatic manner. Work history proves a record of getting the job done.

    $15.00 /hr
    464 hours
    3.85
  3. Shakil Nawshad Shadi

    Shakil Nawshad Shadi

    Expert Admin Assistant

    Bangladesh - Tests: 2 - Portfolio: 11

    ACADEMIC ACCOMPLISHMENT:- I have accomplished Restaurant Management course at repetitive institution within certain Related Learning Experience, and it was the combination of academic syllabus of The United Kingdom. The program is carried out by core enhancement of various skills such as Customer Relationship Management, People Management, Public Relations, Office Management, Inventory Management, Supply Chain Management, Food Hygiene and Human Resource Management during the session in the Kingdom of Saudi Arabia. My recent online study is added dynamic values such as Programming (HTML, CSS, PHP, JAVA SCRIPT, MYSQL), Content Management System, Classified Advertisement, Call Center, eCommerce Operations, Auction Management System, Broker Price Opinion, Property Price Comparison, Social Media Development and Receptionist or Secretarial Roles. I have deployed at numerous companies due to strong work ethic, mixed initiatives and strong professionalism, and it's established exclusive profitability during execution. SKILL & SERVICE:- My professionalism is developed comprehensive knowledge of American Real Estate Investment Program, and I am qualified freelancer in accordance with vital execution of several virtual services such as, 0 Accounting -QuickBooks -Restaurant Profit and Loss -Recipe Cost -Food Cost 0 Office Management -Microsoft Office Application -Data Management 0 Property Business Management -Rental Property Business -REO 0 Online Marketing -Social Media Networking -Classified Advertisements -SMS Marketing 0 eCommerce Operations -Inventory Management -Drop Shipping -Customer Service -Product Listing -Classified Advertisement -Amazon FBA 0 Customer Service -Help Desk -Interviewing Clients / Applicants -Remote Tech Support 0 Call Center -Inbound / Outbound Telemarketing 0 Personal Assistant Roles -Calendar Management -Diary Management -Itinerary Management -Travel Arrangement 0 Real Estate Virtual Assistant Roles -Active Listening -Interviewing Potentials Home Seller / Buyers -Interviewing Attorneys for Double Closing -Making Offer (25:1 Formula) -Amendment / Contract Submission -Property Preservation Inspection on behalf of Wells Fargo and HomePath (Fannie Mae) 0 Secretarial Roles -Minutes of Meetings / Meeting Agendas -Appointment Setting -Reports and Documents -Office System -Maintain Database -Internal and External Communication 0 Receptionist Roles / Front Desk -Telephone Handling -Public Relation -Conference and Meeting Arrangements -Clerical Tasks -Professional Correspondent with Persons 0 Data Encoding -Adobe Acrobat Professional -Microsoft Excel 0 Web Research -Google Earth -Yelp -Yellowpages -Google -Yahoo -Bing 0 Web Store Development -WooCommerce -1ShoppingCart -Volusion -Shopify -Bigcommerce -Magento -PrestaShop -Amazon -eBay -Etsy 0 Classified / Newspaper/ Magazine Advertisement -Craigslist -Postlets -Backpage -Kijiji -Locanto 0 Social Media Development -LinkedIn -Facebook -Twitter -Google Plus -Pinterest -Instagram 0 YouTube Development -Animoto -Screencast-O-Matic -Adobe Premiere Pro -TechSmith Applications 0 Website Development -Programming (HTML, CSS, PHP, JAVASCRIPT, MYSQL) -XAMPP -WordPress -Joomla -Drupal -Free Domain Registration -Free Web Hosting -Notepad+ + -FileZilla Client -Template Development 0 Search Engine Optimization -White Hat -Black Hat -Keywords Research 0 Voiceover -Telephone Directory -Automated Voice Message -Role Play 0 Graphics Design -Logo Design -Flyer Design -Banner Design -Postcard -Business Card -Official Form -Letterhead -Interactive PDF File -QR Code CLOUD BASED APPLICATION & SOFTWARE:- Multiple cloud based applications are executed during previous deployment period for generating profitable campaign strategy, which are mentioned below, -Market Samurai -Dropbox -Google Applications -Microsoft OneDrive -Evernote -TimeTrade -Trello -Podio -Shoebox -Dootloop -Asana -Infusionsoft -GetResponse -iContact -MailChimp -Constant Contact -Aweber -Basecamp -Ontraport -Office Autopilot -Insightly -Zoho -SalesForce -Craigslist -Postlets -Zillow -Back Page -HomePath (Fannie Mae) -Equator -AspenGrove -Keystone -54Collaborate -ReoConnex -ResNet -Propertyware -PropertyBoss -Rent Manager -AppFolio -Buildium -REALPAGE / OneSite Property Management Software -HomeGauge -Skype -NetSuite -HootSuite -eCC -Intuit -MYOB -XERO -M2E Pro -Auctiva -Adobe Creative Suite CC -Animoto -Five9 -RingCentral -Zendesk -Freshdesk -Zen Planner -MINDBODY -Limo Anywhere CONTRACT, SCHEDULE & PAYMENT METHODS:- Mandatory Payment Nature - Minimum Hourly Wage US$07.00 (Included UPWORK Fees) with Milestone of Weekly Payment Scheme Preferred Method of Contract - Hourly Work View System Mandatory Working Schedule - American and Canadian Business Hours Availability - 60 to 80 Hours During Weekdays Mandatory Day Off - Sunday Mandatory Method of communication- Google Voice Call/SMS, Skype, Hangouts and ooVoo

    $7.00 /hr
    505 hours
    5.00
  4. Cecelia Zepeda

    Cecelia Zepeda

    The One in A Million Assistant Everyone Needs

    United States - Tests: 5

    Im a down to the point no sugar coating or exagerating needed type of worker, i have always said im not gonna sit here and tell you all the great skills i have because my work will show and speak for itsself. Im a hard working dedicated outgoing loyal person who doesnt give up on anything. I set my mind to it and accomplish it.

    $16.67 /hr
    0 hours
    0.00
  5. Amanda Brewer

    Amanda Brewer

    Creative, engaging, energetic task-oriented gal.

    United States - Portfolio: 15

    Lots of creative energy. Excellent addition to any team love to work with others. Years of management experience in leading teams and accomplishing daily and long term tasks.

    $17.00 /hr
    4 hours
    5.00
  6. Ankita H.

    Ankita H.

    Virtual Assistant, Customer Service, Data Entry and Research Expert

    India - Tests: 6

    I am an experienced freelancer as I have been working with oDesk since last 3 years and have had the opportunity to work on great projects and learn so much about the freelancing world. With this learning and experience, I can complete any job successfully without any hiccup or issues. The clients that I have worked with have been happy with the work I delivered, and have repeated me on other jobs as well which clearly demonstrates my ability to understand a job and carry it out successfully. I am a people person, and I keep everyone happy with my work and delivery. I have 3 years of experience working as reports analyst, 2 years of experience as Medical Billing Representative, 5 years working as a Customer Service Representative. I have been working as a freelancer since the last three years on various types of Jobs.

    $6.67 /hr
    3,244 hours
    4.52
  7. Maria Elizabeth Jabonillo

    Maria Elizabeth Jabonillo

    Recruitment Specialist

    Philippines - Tests: 3 - Portfolio: 4

    For the last 7 years or more, I have been in different industries, practicing my profession and trying out new things. I have been a bookkeeper, a very challenging job, and I was able to enhance my accounting skills, dealing with real problems that are far different from what I studied. I have also worked as a call center agent. Not only did I enhance my English-speaking skills, I was also able to learn more from it. I have faced with customers' tough problems and was able to find solutions to it all. Currently, I am a copyeditor/proofreader. I am more knowledgeable when it comes to grammar correction, syntax correction, etc. I can say that I have now acquired more skills than I ever needed. Skills that will stay with me wherever I go. On the other hand, my focus is both on proofreading/copyediting and customer service support (phone/chat/email). However, I want to try new skills like data entry, writing, spinning articles, etc., to challenge my capacity and capability and to enhance my knowledge as well. I can also do accounting/bookkeeping to broaden my skills more on those fields.

    $6.00 /hr
    535 hours
    4.88
  8. Lisa R.

    Lisa R.

    Customer Service Guru/Zendesk Response Agent

    United States - Tests: 4

    In the past I have provided services as a customer service guru utilizing e-mail, chat and ticket support for a nationally known Pet Store. Many times complex issues were routed to me because I became best suited to handle those issues-I am thorough and strive to obtain the goal of customer satisfaction with every interaction. There's not a computer system that I am afraid to learn to use. However, proposals that incorporate Google Drive and Zendesk seem to best pique my interest. In my most recent role, I have been providing services as an Experienced Medical Coder and Biller with Neurology concentration. Using a paperless environment, I provide ERA extraction services; sharing those files with appropriate personnel. I process Insurance and Patient Payments, Utilize EHR systems to verify patient eligibility and to provide records during the appeal process, and I also submit claims electronically. I am a well rounded, "do what needs to be done" contractor who works well independently, while working in my private office with no distractions. In a previous working life, I was an Office Manager for a Physical Therapy Facility, and a Medical Coder, and Medical Biller for several Physicians of differing specialties including: Pediatrics, Oncology, and ENT. Other positions I've held include: content provider, an article writer, moderator and internet rater. I have experience with real-time and stored short answers, and search results rating. I also provided Internet Research and Bio-Parse services for my clients. My goal is to provide top-notch services with little to no required supervision. You hire me, I deliver the services for which I am hired...it's that simple.

    Groups: Pro Customer Service

    $16.76 /hr
    3,631 hours
    4.99
  9. Kathlene joyce V.

    Kathlene joyce V.

    Katiejoyce

    Philippines - Tests: 8

    I worked in a call center / BPO industry since 2009 for customer service, sales, chat and technical support. That is why I can guarantee you that communicating with people other than my culture is not a hindrance for me not to apply for the position. I worked with Microsoft Zune, Sirius XM, AT&T, Time Warner Cable and currently with Tep Wireless. I am driven by an idea of success. I just want to share my achievements from my previous employers. Back in January 2011, from a customer service representative I was promoted as a Retention Specialist where our main goal is to prevent customers in cancelling their subscription. October of the same year I was hired as a Level 2 Technical Support where I handled calls and chats for internet and computer concerns. I am also a Berlitz passer. Hopefully this short message will give you an idea on how I am dedicated to do my job. Thank you.

    $8.89 /hr
    4,862 hours
    5.00
  10. Tiffany M Harris

    Tiffany M Harris

    Talent and Training Professional

    United States - Portfolio: 1

    Highly accomplished Training professional with extensive industry and consulting experience. Excels at Human Resource and Training activities such as interviewing, reviewing and critiquing resumes, and identifying top talent; creating and delivering training materials to include: training presentations, User Guides, Facilitator Guides, and Job Aids using Word, PowerPoint, Prezi, and Captivate.

    $60.00 /hr
    67 hours
    4.03