Get Your Phone Support Project Started Today!

Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 305 Phone Support projects are completed every quarter on Upwork.

305

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.46.

4.46
Last updated: August 1, 2015
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  1. Tasha Lindsey

    Tasha Lindsey

    Experienced Human Resources, Payroll, Customer Service Project Manager

    United States - Last active: 2 months ago - Tests: 2

    Self-directed and motivated project leader with 15+ years' experience in Human Resources, Payroll, Recruiting, Project Management, Customer Service and Account Management. Excellent organizational skills and extremely detail oriented. I am hardworking and a fast learner with good communication skills and a strong background in quality, process improvements event support and training.

    $17.00 /hr
    6 hours
    5.00
  2. Arvin lloyd L.

    Arvin lloyd L.

    Virtual Assistant

    Philippines - Last active: 15 hours ago - Tests: 3

    I have been working in the BPO Industry 3 years, I handled several accounts such as Time-Share, Vacation Clubs, and others. I also worked as a Virtual Assistant for 2 years now, and as an experienced Virtual Assistant I work with high veracity and character, with sense of professionalism that mirrors how I place value and worth to every single work done. I' am keen to details, organized and has a very good insight to fine points which is guided by my sharp judgement, and making sure that no stone left unturned. My dedication to success is measured with my ability to carry out premium services to a diversity of clients.

    $4.00 /hr
    180 hours
    0.00
  3. Jun Kevin Flores

    Jun Kevin Flores

    Customer Service Representative/ Phone Support/ Virtual Assistant

    Philippines - Last active: 15 hours ago - Tests: 3 - Portfolio: 1

    For almost 3 years, I have served the customer service industry of the largest online retail company in the world. And now, I am willing to use this experience in the home-based industry. To summarize, here are my previous work experiences: Position: Subject Matter Expert - Customer Service with Administrative Experience Duration: 2 years (2013 - 2015) My tasks were: - Clarify customer requirements, probe for and confirm understanding of requirements or problem. - Meet customer requirements in a timely fashion. - Confirm customer understanding of the solutions and provide additional customer education as needed. - Prepare complete and accurate work and update customer file. - Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. - Effectively transfer misdirected customer requests to an appropriate party. - Stay current on products, pricing, promotions, procedures, and other important issues. - Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. - Participate in activities designed to improve customer satisfaction and business performance. - Utilize own judgment to resolve problems or perform research. - Assist in addressing routine and non-routine customer problems. - Operate computer to key and/or verify a variety of complex information. - Perform tasks that are generally not clearly defined and are not part of a regular workflow cycle. Position: Sales and Service Representative Duration: 1 year (2012-2013) My tasks were: - Handles inbound/ outbound emails. - Responds to customer emails using product knowledge. - Resolves customer questions and issues. - Works to build customer confidence in the brand. - When applicable, promotes opportunities for additional products and services.

    $3.00 /hr
    545 hours
    0.00
  4. Stephanie A.

    Stephanie A.

    Experienced Administrative Professional

    United States - Last active: 5 months ago - Tests: 7

    Over 20 years of Managerial experience and Data Entry. I have worked the last 2 years as a Support Specialist. Experience includes: Taking calls from clients, computer entry, monitoring a chat room, training webinars, sorting and assigning incoming emails. Have also done after hours emergency dispatching for a plumbing company.

    $15.00 /hr
    908 hours
    0.00
  5. Maaz Nabeel

    Maaz Nabeel

    Global ideas; Infinite talent!

    Pakistan - Last active: 7 days ago - Portfolio: 1

    Quality, Accuracy and Reliability are my priorities to make Progress. I am a capable and persistent worker ready to provide with first class work on time. With over 5 years of work experience in Administration, Finance, Accounting, Management, Marketing, Computer Skills, Microsoft Office, Social Media, Amazon, eBay and Data Entry, I am confident that I can provide you with the gauge of service you desire. I have also served as an Admin Assistant and provided a different variety of customized services for companies.

    $4.00 /hr
    19 hours
    4.00
  6. Tiffany M Harris

    Tiffany M Harris

    Talent and Training Professional

    United States - Last active: 1 day ago - Portfolio: 1

    Highly accomplished Training professional with extensive industry and consulting experience. Excels at Human Resource and Training activities such as interviewing, reviewing and critiquing resumes, and identifying top talent; creating and delivering training materials to include: training presentations, User Guides, Facilitator Guides, and Job Aids using Word, PowerPoint, Prezi, and Captivate.

    $60.00 /hr
    67 hours
    4.03
  7. Iris Soft

    Iris Soft

    The harder I work, the luckier I get.

    India - Last active: 3 days ago - Portfolio: 1

    Hello World :-) My name is Sandeep and I have set up an elance account to earn Extra money for me and for my family and help you lighten your work load and meet your personal deadlines. As a professional I understand that business requires projects to come in on-time and ideally under budget. With that said, I can guarantee you my three A's...affordable rates, attention to detail, and an above average level of service. I understand that you are the client and I work for you! As a result, you will have my full attention and dedication to your project and my prompt communication. If you are looking for someone with a sunshiny spirit that will help make your life just a little bit easier, please do not hesitate to choose me :-) My focus is Research, Recruitment, Resourcing, Data Entry, Fill-able PDF Form Creation, Product / Description Uploading in CRM sites, Web Development, Web Designing, Photo Editing using Photoshop, Bulk Emailing, customer service, and admin related funct

    $5.00 /hr
    1,292 hours
    4.56
  8. Ricielle Amour Zuleta

    Ricielle Amour Zuleta

    Exceptional lead generator, appointment setter, and researcher

    Philippines - Last active: 5 days ago - Tests: 4 - Portfolio: 8

    Good Day! I used to work as an appointment setter for a home improvement and timeshare owning campaign. I've also worked as a data encoder for a manufacturing company for over three years. At that moment, I still believe I am an average girl, and I won't stand out. I don't have a very impressive background like those of other freelancers, all I have are DREAMS for my family. This motivates me to strive harder and become EXCEPTIONAL. I may not have the most impressive profile and proposal, but I know that what I'm saying right now is coming deep inside my heart and that every words written is sincere. I know this may take a little bit of your time but I would like to BOLDLY explain to you why I believe I should be given a chance. I will start with my educational background. I am a constant honor student from elementary until high school. However, I haven't been able to go to college because of the financial status of my family. I've worked in a manufacturing company for six years. The first three years was as a production operator but then my superior saw a potential from me and was recommended for a promotion as a data encoder. This is pretty tough because all my competitors have a college degree background, but I proved myself and got the job. I've worked as a data encoder for the last three years that I stayed in that company. My job is to put all the daily production output in an MS Excel spreadsheet. I also do data entry of the Names, Address, Contact numbers and skills of the production operators. At times, I help in doing the skill refreshment exams, I use MS Word for this job. However, I've got higher goals. I want to send all my siblings to college so I decided to find a higher paid job. That's when I got a chance to work as an appointment setter for a home improvement and timeshare campaign. The job is to convince individuals ( business / residential ) to attend a presentation. I do the email follow ups and confirmation. Send the driving directions as well as the confirmation code that they need to present upon arriving the showroom. They don't require a college degree because they pay on a minimum wage basis, but they give you a pretty good commission for every successful appointment that is measured on how many shows you can make in a month. This helped me to gain more earnings, because I can make a pretty good number of shows. Hence, I was awarded as one of the show maker in our company. This is in a form of cash incentive so I was very happy and contented with my job. Then, a crisis struck the company that affects their finances so they have to lay-off some agents and being one of the new members, I was included in the lay-off. I am quite old now to be employed here in our country. There are other companies that I still qualify for my age but won't qualify in my educational background. That was when a friend of mine told me about freelance job, particularly Elance. She helped me put up everything I need to get started. The computer, a 24/7 post-paid internet connection, and the basic tools I need for this job. Luckily, I've got a job. It's a fixed price job as an appointment setter. After finishing the job, the client hired me for her 2nd project, but then we have to cancel it for it requires a US number. I'm using a Google Voice at that time but right now I've already got a VoIP service and Virtual number as well. I also dream of having a team of 2-3 members perhaps, but right now my focus is to get a job as an individual so that I can make money to improve my performance and status as a freelancer. An Admin Support job or a Sales job both suites for me. It can be a data entry or a quick typing job that will require a 40-50 wpm. I can do cold calling, B2B or B2C. Email follow ups, or even Facebook Marketing. I've passed English skills test and got a pretty good result in Facebook Marketing skills. That is how I started as a freelancer on Elance. It was more than a year now and I already got vast experiences there. Lead generator, appointment setter, researcher, and other sales and administrative task. Now, I am trying my luck here on Upwork, I believe you are aware as I am, that this will soon be a single platform combining freelancer and clients from Elance and Upwork. So, I am hoping that I will be given the same chance as I did on Elance. I can assure you a quality service at a minimal cost. I am well motivated and I have self-discipline. I treat my clients as treasures so if you are going to hire me, I'll make it a point not to fail you. Thank you so much for taking time to read my story, and I am looking forward to work with you soon.

    $4.00 /hr
    5,975 hours
    4.81