Get Your Phone Support Project Started Today!

Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on Upwork for free!

Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 239 Phone Support projects are completed every quarter on Upwork.


Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.47.

Last updated: October 1, 2015
Clear all filters

Jun Kevin Flores

Jun Kevin Flores

Customer Service Representative/ Phone Support/ Virtual Assistant

Philippines - Tests: 3 - Portfolio: 1

For almost 4 years, I have served the customer service industry of the largest online retail company in the world. And now, I am willing to use this experience in the home-based industry. To summarize, here are my previous work experiences: Position: Subject Matter Expert - Customer Service with Administrative Experience Duration: 2 years (2013 - 2015) My tasks were: - Clarify customer requirements, probe for and confirm understanding of requirements or problem. - Meet customer requirements in a timely fashion. - Confirm customer understanding of the solutions and provide additional customer education as needed. - Prepare complete and accurate work and update customer file. - Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. - Effectively transfer misdirected customer requests to an appropriate party. - Stay current on products, pricing, promotions, procedures, and other important issues. - Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. - Participate in activities designed to improve customer satisfaction and business performance. - Utilize own judgment to resolve problems or perform research. - Assist in addressing routine and non-routine customer problems. - Operate computer to key and/or verify a variety of complex information. - Perform tasks that are generally not clearly defined and are not part of a regular workflow cycle. Position: Sales and Service Representative Duration: 1 year (2012-2013) My tasks were: - Handles inbound/ outbound emails. - Responds to customer emails using product knowledge. - Resolves customer questions and issues. - Works to build customer confidence in the brand. - When applicable, promotes opportunities for additional products and services.

$3.00 /hr
807 hours

Angel H.

Angel H.

Customer Service and Administration Professional

Australia - Tests: 7

If you are looking for someone at the top of their game then look no further I am the one for you. Having had many years of experience in both customer service and administration management I always perform to the highest level and gain results for the companies that I work for. I am an achiever and can provide excellent references from past employers. I have the ability to work both independently, and as an integral part of a successful team. I am thoughtfully organized and highly adaptable with the ability to perform in a fast paced environment. My desire is to obtain a long term position that will offer me the opportunity to utilize my skills and gain additional skills that will help me contribute as a value added team member in a professional work setting. I am proactive quick learner, an expert at continuously improving procedures and outcomes by constantly evaluating the work being undertaken and looking for ways to make things more efficient. Demonstrated ability working with highly sensitive and personal information.

Groups: Pro Customer Service

$11.00 /hr
0 hours

Bernard Amsterdam

Bernard Amsterdam

Operations Manager/ Assistant Director of Operations with C-COM

Guyana - Tests: 8

Being no stranger to the contact center industry, Bernard has been titled the ‘Call Center Guru’ by colleagues past and present. Having already chalked up over ten (10) years of Customer Service, Sales and Telemarketing experience across a wide spectrum of Fortune 500 companies, Bernard has honed his skills to high levels of efficiency and continues to grow rapidly, both as a professional and as an individual. He has nurtured and supported the growth of young representatives who have worked for clients such as Office Depot, Tracfone Wireless, British Gas and T-Mobile. His dedication to continued self – development is evident as he prepares to complete his final year Bachelors of Arts in Theology at the University of the West Indies. Additionally, Bernard combines strong administrative skills, a professional approach and flexibility into a formula of success. Though he considers himself to be still young in the industry, he continues to excel in his Operations Management role at C-Com Marketing Group, and given the foundation he has already established, his best is yet to be realized and achieved. Education: London Chambers of Commerce English for Commerce University of the West Indies (Cave hill) Bachelor of Arts (Theology) {Year 1&2} Diploma in Customer Service (ALISON) Diploma in Operations Management (ALISON) Work Experience: Position: Intern Organization: Capitol News Job Description: Cameraman/ Video Editor Position: Clerk Organization: Muneshwers Wharf Limited Job Description: Data Entry Position: Customer Services Representative/ Floor Supervisor Organization: Qualfon Inc. Job Description: Take Technical and Supervisor requested Inbound calls Position: Customers Services Representative Organization: Clear Connect Inc. Job Description: Take Inbound and Order calls for Office Depot Position: Senior Account Operator Organization: Sambora Communications Inc. Job Description: Lead Generation for British Gas Position: Quality Assurance Supervisor Organization: Quset International Inc. Job Description: Ensuring the quality standards of the company are maintained. Position: Operations Manager Organization: C-COM Marketing Group Inc. Job Description: Day to Day management of the Contact Center Position: Assistant Director of Operations Organization: C-COM Marketing Group Inc. Job Description: Day to Day Management of the contact center and the other arms of the company.

$10.00 /hr
0 hours

Future Tech

Future Tech

Data Entry, PM (Practice Management) - EMR Professional

United States - Tests: 21 - Portfolio: 8

My aim is to facilitate and promote the interest of my clients through my unparalleled experience and selfless services. My strategy is to prove my customers the easiest way out to solve their complicated problems to their highest satisfaction. I have enough experience at my back to secure the asserts of our clients and to retain the standard for good.

$5.56 /hr
0 hours

Kamelia Milcheva

Kamelia Milcheva

Translation and Localisation Project Manager

Bulgaria - Tests: 1

Over the past eight years I have worked as a Project Manager in the translation and localisation industry. I believe that the key element of success is understanding the needs and goals of customers and setting the right expectations. A strong and personal relationship between customers and service providers is essential for an experience that matters and makes a difference. I am a team player with good leadership, business and management skills. Responsible, resourceful and innovative; striving towards growth by creating an atmosphere of mutual respect and open communication. Dependable and self motivated with a diplomatic manner. Work history proves a record of getting the job done.

$15.00 /hr
464 hours

Stephanie A.

Stephanie A.

Experienced Administrative Professional

United States - Tests: 7

Over 20 years of Managerial experience and Data Entry. I have worked the last 2 years as a Support Specialist. Experience includes: Taking calls from clients, computer entry, monitoring a chat room, training webinars, sorting and assigning incoming emails. Have also done after hours emergency dispatching for a plumbing company.

$15.00 /hr
908 hours

Angel Heath

Angel Heath

My Mission is to help you achieve YOUR Mission.

United States

My main goal is to provide solutions to businesses that just don't have the time to maintain their office influx of data management, bookkeeping, payroll and administrative duties. I provide quick turnaround for most jobs - 48 hours or less in most cases. If a project will last longer than the 48 hour window, I will let you know before accepting the assignment so that we are clear on expectations. All emails are answered within 2 hours of email receipt time. I will use your preferred method of contact. I work daily with all of my clients utilizing tools such as Infusionsoft, DropBox, SmartVault, LiveChat, Evernote, SugarSync, Skype, Join Me, Google Drive, Zoho, BaseCamp and many others. No matter where you are located - we are here when you need us: Phone and Live Chat: 7am - 10pm EST (Mon - Sat) 8am - 8pm EST (Sun)

$18.00 /hr
125 hours

Cecelia Zepeda

Cecelia Zepeda

The One in A Million Assistant Everyone Needs

United States - Tests: 5

Im a down to the point no sugar coating or exagerating needed type of worker, i have always said im not gonna sit here and tell you all the great skills i have because my work will show and speak for itsself. Im a hard working dedicated outgoing loyal person who doesnt give up on anything. I set my mind to it and accomplish it.

$16.67 /hr
0 hours

Kelsey R.

Kelsey R.

Certified Bookkeeper and Administrative Expert

United States - Tests: 4

To provide services to clients needing administrative tasks completed. I will do this by using my work experience and college education in Business Administration and Marketing. I have 6 years of experience in Quickbooks and am certified in Quickbooks 2013. I am organized, efficient, and guarantee the satisfactory completion of tasks.

100% Job Success
$14.00 /hr
3,041 hours

Ankita H.

Ankita H.

Virtual Assistant, Customer Service, Data Entry and Research Expert

India - Tests: 6

I am an experienced freelancer as I have been working with oDesk since last 3 years and have had the opportunity to work on great projects and learn so much about the freelancing world. With this learning and experience, I can complete any job successfully without any hiccup or issues. The clients that I have worked with have been happy with the work I delivered, and have repeated me on other jobs as well which clearly demonstrates my ability to understand a job and carry it out successfully. I am a people person, and I keep everyone happy with my work and delivery. I have 3 years of experience working as reports analyst, 2 years of experience as Medical Billing Representative, 5 years working as a Customer Service Representative. I have been working as a freelancer since the last three years on various types of Jobs.

96% Job Success
$6.67 /hr
3,278 hours