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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 305 Phone Support projects are completed every quarter on Upwork.

305

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.46.

4.46
Last updated: August 1, 2015
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  1. Martin Bryan

    Martin Bryan

    Customer Service Manager, Team Manager, Project Manager

    United Kingdom - Tests: 5 - Portfolio: 5

    I am a UK based freelancer who has 9 years of experience working within different managerial roles. I have worked with many brand campaigns including Ralph Lauren, Sainsbury's and Houseoffraser.co.uk while working with Teleperformance. In these roles it was my job to manage and support 30+ colleagues and help them excel within the campaign parameters. This included interviewing, hiring, training, quality control, marketing, budget control, planning and above all communication. I pride myself on my past positions and have uploaded some certifications earned while working with these companies. I believe myself to be hardworking, efficient, organised, approachable, understanding and easy to get along with.

    $13.33 /hr
    3 hours
    5.00
  2. Ameerah Mahdee

    Ameerah Mahdee

    Customer Service Agent, Personal Assistant, Administrative Support

    United States - Tests: 1

    I am a compassionate, reliable, and dedicated Administrative Assistant/Customer Service Rep with 8+ years experience doing everything from answering calls, processing orders, tracking inventory, email-handling, and telemarketing. I have skills with Microsoft Office,(Excel, Word,and Power Point) Google Drive/Docs, Google search,Money Market Accounts and CD's,Call-Centers 60+ Inbound and Outbound, making sales calls and handling customer calls with or without scripts. I am an ambitious energetic people person who is very detail oriented and good with multitasking and working under pressure. I aim to make you sign off satisfied and happy.

    $20.00 /hr
    1 hours
    5.00
  3. Tevin Townsend

    Tevin Townsend

    Customer service representative, data entry, and creative writing

    Jamaica - Tests: 2

    Over the last 2 years, I have gained experience working for Xerox as a call center representative. I possess good communication skills and problem solving skills. I am looking for a full time/part time employment where I can further enhance and develop my abilities and skills doing sales/marketing jobs, virtual assistant and any other customer service related tasks. I am a very hardworking individual who is committed in getting the job done in a timely manner

    $3.00 /hr
    8 hours
    4.92
  4. Reggiemar R.

    Reggiemar R. Agency Contractor

    Highly experienced CSR/ QA and Client Care Specialist

    Philippines - Tests: 4 - Portfolio: 1

    Highly qualified and results-driven professional, demonstrating solid interpersonal, communication, and problem solving skills. Adept at providing exemplary customer service, mentoring other employees, and achieving all company goals and objectives. Energetic and goal-oriented with an impressive performance record and a well-rounded background in optimizing internal performance. Currently seeking a position which will utilize all skills, abilities, and areas of expertise which I had developed and acquired in the performance of my duties and key responsibilities. Polished, professional customer service rep offering: *5+ years of experience providing customer support in busy call center environments for public utility and insurance industry employers. *An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. *Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

    Associated with: CJ Cloudagents and Solutions

    $12.00 /hr
    242 hours
    5.00
  5. Jarwin Lord Miclat

    Jarwin Lord Miclat Agency Contractor

    Data Entry Specialist - Project Manager

    Philippines - Tests: 1

    To work in a challenging and stimulating environment with opportunity to use my current experience and to enrich my knowledge and enhance my experience. To contribute towards the achievement of organizational objective by applying my professional skills.

    Associated with: Proof Technologies Inc., Best in Job-Making, Angela's App Services, Telemarketer Group Philippines™

    $6.67 /hr
    4,246 hours
    4.95
  6. Charaiss Ann Gonzales

    Charaiss Ann Gonzales

    Experience Customer Service/Technical Support Specialist

    Philippines - Tests: 2

    For the past seven years I have spent my career on a Business Process Outsourcing specializing in Technical Support/Customer Service (e.g. Internet Connectivity, Telephony and Cable, Products Specs and Email/Chat Support), I started as a humble Customer Service Specialist then had been trained and transferred as a Technical Support agent in where I've been molded, enhanced, learned, and gained experience not only in terms of products specialization but as well with customer interaction. I've been doing some side works on my off shift hours, I spent my time doing a part time work as a virtual assistant, a bit of audio/video transcriptions, data entry and as a part time online English tutor for Japanese, Korean and Chinese students, through this I learned a lot, develop my skills and gained more experience not only in the field of Customer Service/Technical Support but also doing other jobs specializations. I have spent thousands of hours on phone interactions, chat support, online assistance and email escalation with US, UK and Australian customers as a Customer Service, Technical Support Specialist and as a Virtual Assistant, also phone interactions with Japanese, Chinese and Koreans being an online English teacher. I'm very familiar with English grammar and usage and have no trouble adapting to various style guides. Since I opt to leave the corporate world and start anew, along with me is my skills, learning and experience gained throughout the years of working on a BPO industry.

    $3.33 /hr
    2,406 hours
    0.00
  7. Rosalyn E.

    Rosalyn E.

    Recruiter / Customer Service Specialist / Admin Assistant

    Philippines - Tests: 4 - Portfolio: 4

    I consider myself as an Experienced Customer Service Specialist because I've been in Customer Service for more than 2 years. I know that it's not that long but years is just a number. We have an extensive training how to handle customer complaints about their products and services and to provide customer satisfaction as well. We've been transitioned from Customer Care and Finance to Tech Support and Retentions, so I already know a lot of stuff when it comes to it. I can also do Admin Tasks since I worked for a Construction Firm and a Family Owned Business before that requires Email Handling, Admin Support, Encoding and respond to correspondence.

    $3.36 /hr
    488 hours
    2.98