Get Your Phone Support Project Started Today!

Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 305 Phone Support projects are completed every quarter on Upwork.

305

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.46.

4.46
Last updated: August 1, 2015
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  1. Allison T.

    Allison T. Agency Contractor

    Executive Business Coach/Marketing & Fundraising Professional

    United States - Last active: 9 hours ago - Tests: 24 - Portfolio: 3

    Allison’s success partnering with decision makers to recover business value, increase customer retention and promote business culture is the driving force of her visionary planning. Her business visions achieve large-scale change. Her strategic plans create large-scale growth. Allison has worked with a diverse array of global clientele managing projects and teams to achieve greater results. Her business acumen ignited by her passion to teach are the core components of her business leadership value. Allison is astute in predicting life ventures and planning transitions for those unaware of their achievable goals. A collective telescope vision and keen eye for sharp details result in strategic plans that create business growth. With an established record in business consulting, she is passionate about philanthropy and service with an intrigued interested in social enterprise.

    Associated with: SiMar Inc

    $30.00 /hr
    1,477 hours
    4.61
  2. Rollyn jell S.

    Rollyn jell S. Agency Contractor

    Customer Service Specialist, Email Support, Live Chat, VA, Data Entry

    Philippines - Last active: 22 days ago - Tests: 7

    Having been exposed to the Customer service and Hospitality industry taught me everything there is to know about providing excellent customer service. I have also worked as a business center secretary and has good experience in data encoding and has spent 5 years of working with Microsoft Office essentials. Working in the Call Center industry for almost 4 years definitely made me very fluent in dealing with customers of different races and efficiently providing them solutions to their needs. I am looking forward for an opportunity in where I can contribute my long years of experience and knowledge to help the company advance efficiently and productively. In which will enable me to use my strong communication skills, both written and oral. Having an excellent customer service background and my ability to work well with people, I am confident enough that I will be an asset of the company and will contribute a lot on the company platform's success.

    Associated with: Power Cast

    $8.00 /hr
    1,317 hours
    5.00
  3. Shanequa H.

    Shanequa H. Agency Contractor

    Manager, Customer Service, Info. Systems Technology

    Jamaica - Last active: 9 hours ago - Tests: 6 - Portfolio: 5

    Hi there! :-) My name is Shanequa and I'm an innovative, results-driven, high achiever that works hard to achieve the best outcome possible in all instances; with either employees, my peers, or with customers. Alongside my combined five years of experience in the fields of customer service, sales, IT support and management, I have excellent written and English-speaking abilities, as well as the discipline needed to meet the demands of a fast paced working environment. I'm able to comprehend and grasp information quickly and meet deadlines, accordingly. I'm quick on my feet and use my great interpersonal skills to build and develop relationships with clients and customers, making everyone feel totally at ease and comfortable with me. I'm a very loyal and dedicated team player whose efficient, detail oriented and punctual. Also, I not only excel in a team-oriented environment, but also independently, as well. I'm very interested in a long term relationship with a well established and goal oriented company that would certainly be the benefactor of my skill sets and dynamic personality. If you're looking for a high level of commitment, hard work and dedication to your company, then I am certainly your go-to-girl of excellence! Looking forward to hearing from that employer. Thanks! :-)

    Associated with: XStream Solutions International Agency, Alfa Royal Enterprise

    $10.00 /hr
    4,150 hours
    5.00
  4. Angelo ramon I.

    Angelo ramon I.

    Just glad to be of service.

    Philippines - Last active: 19 days ago - Tests: 4 - Portfolio: 1

    Hi clients, I am available to do Transcriptions of around 30 minutes per audio. Although I am new here, i have some experience doing it. As of now, I have about 3 audio hours to do. Please send a sample to check for audio quality and clarity of speaker/s' voices. Duration for this: 24-36 hours upon acceptance. Rate: I will accept oDesk minimum. ----- I am here to offer services for any online work that fits my qualifications. Be it in writing, data entry, etc. Just give me some training or coaching and I'll get right on it. Please note the availability I have. I may be in some other projects outside this site. I have basic knowledge in lead research. Also, I have some experience in audio transcription. These takes about 2 days for a 55minute audio. I am currently a HoUSe-band, who has more time doing home-based jobs. I have had previous work experiences as a trainer, minor consultant, business owner, service business manager.

    $3.33 /hr
    4 hours
    0.00
  5. Benita Onuoha

    Benita Onuoha

    MCSE, MCDBA - Sys Admin, Software Support, Trainer, Customer Service

    Nigeria - Last active: 2 months ago - Tests: 11 - Portfolio: 9

    I am an experienced IT professional with over 10 years of experience in IT Systems & Server Administration, Software Support, Training & Customer Service, with a strong passion for excellent service delivery. My international IT certifications include: 1. Microsoft Certified Systems Engineer (MCSE) 2. Microsoft Certified Database Administrator (MCDBA) 3. Microsoft Certified Professional (MCP) 4. Oracle Certified Professional (OCP) 5. Oracle Certified Associate (OCA) I have strong computing skills and an expert knowledge of robust software applications. My wealth of experience and background will help ensure your jobs are delivered professionally, timely and efficiently.

    $16.67 /hr
    577 hours
    4.76
  6. Chris Eusadel Calinawan

    Chris Eusadel Calinawan

    RN/freelancer/data entry/Customer service/tech support

    Philippines - Last active: 5 months ago - Tests: 4

    I strive for continued excellence and career growth. I provide exceptional contributions to customer service for all. I'm well organized and have been able to do multitasking. I have demonstrated excellent people skills in addition to strong writing, analytical and verbal skills. I believe my education, skills and experiences fit your requirements. I am very confident with the skills that I have, I would be an asset to your company.

    $4.44 /hr
    123 hours
    4.00
  7. Jacob K.

    Jacob K.

    Experienced Customer Service Professional

    United States - Last active: 3 months ago - Tests: 5

    I'm a experienced customer service representative with over 15 years of skilled labor in phones, email, data entry and transcription work combined. I'm fluent in Microsoft Office including: word, excel and outlook. I also have experience in data entry, transcription and internet research for various companies around the world. I consider my strength to be in customer support via phone, IM and email support. Currently, I type at an average of 60 WPM at 100% accuracy. I am a dedicated worker and a fast learner with little supervision needed. I feel with my 15+ years of various on the job training, I am a valuable asset for any type of company. My Skype I.D is jacob.kleine

    $15.00 /hr
    11 hours
    5.00
  8. CHERYL CUBILLO

    CHERYL CUBILLO

    | Personal Assistant | Travel Agent| Recruiter | CSR |VA

    Philippines - Last active: 10/11/2014 - Tests: 9 - Portfolio: 8

    A Call center veteran with major experience in Customer Service, Travel and Administrative Work. Two years of my working career has been spent as a Guidance Counselor, with expertise in counseling, recruitment, administering/interpreting psychometric examinations and conducting seminars and symposiums. My Goal is to provide satisfaction to my clients by meeting or even exceeding their expectations. I seek to offer my skills and utilize it in a very competitive way.

    $5.56 /hr
    1,844 hours
    4.96
  9. Ashley S.

    Ashley S.

    Customer Service

    United States - Last active: 7 months ago - Tests: 11

    Seeking a position, open to the field of opportunity that will allow me to build strength and character and introduce me to the true responsibilities and potential of a working atmosphere. The ability to enhance my developing work abilities, ethics, dedication, and personal motivation. Employee with work experience willing to take on any challenge and overcome and obstacles. Ability to be a team member, team leader, or work with little to no supervision. Strong communication and support skills with people at all levels. Proven ability to multitask under high stress environments. Ability to meet physical demands. MS Windows 9x/NT/XP/95/98/2000/Vista/MAC/Microsoft Office Suites Outlook/Adobe Acrobat MS Excel MS Word MS PowerPoint/Publisher 75wpm & 10-key by touch & data entry/switchboards Internet research sites, social networking, and search engines

    $16.67 /hr
    596 hours
    4.98
  10. Oliver O.

    Oliver O.

    CCNA / Tech Support & Customer Service / Data Entry / Web Research

    Philippines - Last active: 05/01/2014 - Tests: 16 - Portfolio: 3

    I joined Odesk to showcase my skills, knowledge and working experience for world-wide professions. I always aim to provide Excellent Quality Service and High Pace Performance in the service of my profession. My Ultimate Goal here at Odesk is to provide Excellence in Service and total Client Satisfaction. I always ensure that I would be able finish any projects/tasks on time or earlier with accurate and positive results. With regards to my profession, I am a Data Entry, Web Research and Email Marketing Specialists. I do most of my job using MS Word, MS Excel & Other Microsoft Applications together with Google Docs. I also have 5 years of experience with Data Entry and Web Research projects upon which I was able to complete with fast, accurate and positive quality results. I'm also skilled at HTML Formatting and WEB 2.0 Designing as well as Posting/Blogging Articles. In addition to my actual working experience, I have 5 Years of Experience in providing World Class Technical and Customer Service Support together with Remote Helpdesk Solution in handling Linksys-CISCO Networking Devices (Routers, Adapters, NAS) and Engenius Long Range Wireless Devices (Access Points & Bridges) as well as Cordless Analog Telephone Systems (Durafon Series). I’ve attained the 2nd Level of Technical Support Division as a Senior Product Support Specialists Level 2 in just under 2 years of stay in Synnex-Concentrix Corporation and then 4 months later became a Technical Lead for the Case Resolution Team for 2 years. I’ve undergone a CCNA Training Course within 2-months time and passed the CCNA Exam last September 2011 with High Marks. My level of expertise are based on designing and setting up Wireless Hotspots and Home & Business Class Networking from different business structures mostly at business & office facilities, hotels, warehouses, shops, farms, home internet users, RV Parks and as well as linking buildings together using the Wireless Distribution System from Engenius Networking Products. I’m also knowledgeable in managing, configuring and setting up CISCO Enterprise Routers (CISCO 2800-2811 series) with Routing Protocols (RIP, EIGRP, OSPF) together with creating ACL’s and NAT on it. In addition, I’m also knowledgeable in implementing Inter-VLAN routing on CISCO Catalyst Switches Series (2950, 3550). And at present, I’m currently in the process of undergoing training for FreePBX on an Asterisk Phone System. Even though there are still a lot more to learn in the IT World today, I am very willing to undergo any training or enhancement program to be able to fulfill and serve in what the Company needs most.

    $3.33 /hr
    842 hours
    4.73