Phone Support Agents & Call Center Representatives

Get Your Phone Support Project Started Today!

Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 325 Phone Support projects are completed every quarter on Upwork.

325

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.41.

4.41
Last updated: May 1, 2015
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  1. Miriam Linnemann

    Miriam Linnemann Agency Contractor

    Native German Translator & Customer Service Expert

    Germany - Last active: 06/25/2014 - Tests: 14

    I am native German with near-native proficiency in English and offer 100% high-quality, human translation (DE-EN and EN-DE), transcription (DE and EN), and Customer Service. I am very honest and will only bid for jobs that I am confident of being able to complete satisfyingly. I am used to always delivering the best possible results and take pride in meeting or even exceeding my client's expectations.

    Associated with: CML Solutions

    $15.00 /hr
    185 hours
    4.98
  2. Tomara A.

    Tomara A. Agency Contractor

    Writer, Proofreader, Virtual Assistant & More

    United States - Last active: 3 months ago - Tests: 12 - Portfolio: 3

    I have a variety of experience relating to marketing, as well as experience with blogging, creative and commercial copy writing/editing, newsletters, transcription, billing/collections, voice-overs, website design, photo manipulation/logo creation, software testing, and much more. I love to stay busy, and I'm excited to start working on your projects. My formal training includes the completion of American Broadcasting School and a Bachelor of Science in Computer Science.

    Associated with: Word Catalysts

    $27.78 /hr
    9 hours
    4.86
  3. Hammad Shahid

    Hammad Shahid Agency Contractor

    Project Manager, Communication Expert, Sales/Customer Support Trainer

    United Arab Emirates - Last active: 04/29/2014 - Tests: 6

    I've been working in the BPO industry for the past 6 years on all fronts, from the point of interactions with customers on inbound/outbound calls tho managing teams and training individuals. I consider myself an expert in sales methods and training resource on those lines. As Voice and Communication is my area of expertise, managing people comes as a natural component in my arsenal of skills. Which has made me very comfortable to extract the maximum productivity out of people.

    Associated with: Majestic Labz Agency

    $16.67 /hr
    7 hours
    5.00
  4. Mark Cooper

    Mark Cooper Agency Contractor

    Enterprise Mobility Admin, Senior IT Specialist & Lead System Analyst

    United States - Last active: 2 months ago - Tests: 5

    Professional IT Engineer with a Bachelor’s of Science degree in Computer Information Systems. 19 years in-depth technical expertise and business experience at top Oil and Gas companies (Schlumberger / WesternGeco) and computer firms (Microsoft, Compaq) as a Enterprise Mobility Administrator, Senior Mobile Specialist (Mobile Device Management (MDM)), Systems Analyst 2, Programmer, Application Engineer, IT Trainer, Encryption Trainer - Credant and Bitlocker Champion, Knowledge Champion, Technical Support Lead / Trainer, IT Support Analyst L3, Quality Assurance (QA) Tester, Courion Admin, and VoIP (Voice Over IP) Admin. Abilities include finishing assigned tasks with minimal supervision and using problem solving and people skills to satisfy clients. Ability to manage priorities and tasks as needed in a fast-paced work environment. Superior interpersonal, strong organizational, detail-oriented, analytical, instructional, and troubleshooting skills. Exceptional verbal and written communication and collaboration skills to effectively communicate with multiple teams.Future goals include education leading to a Doctorate / PhD in Computer Information Systems.

    Associated with: AAA Mobility Solutions

    $33.33 /hr
    0 hours
    4.79
  5. Bruno S.

    Bruno S.

    Content Writer - Data Entry - Phone Assistant

    Brazil - Last active: 08/06/2014 - Tests: 1 - Portfolio: 1

    I'm native Brazilian and I'm here on oDesk looking for freelance jobs in the following niches: - Marketing Consulting in the Brazilian Market; - Phone Assistant; - Data Entry; - Blog/Website content writer. Let me know if I can help you today. I'm looking forward to working with you!

    $7.78 /hr
    34 hours
    4.89
  6. William Jeffrey Clute

    William Jeffrey Clute

    Quality Assurance call monitoring

    United States - Last active: 11/11/2014 - Tests: 1

    I currently work at home as an independent contractor evaluating call quality by analyzing interaction between customers and contact center representatives. Thirty years delivering stellar customer service experience.

    $11.00 /hr
    211 hours
    5.00