Phone Support Agents & Call Center Representatives

Get Your Phone Support Project Started Today!

Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on Upwork for free!

Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 325 Phone Support projects are completed every quarter on Upwork.

325

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.41.

4.41
Last updated: May 1, 2015
More options
Clear all filters
  1. Teri Burress

    Teri Burress Agency Contractor

    Exceptional Customer Service Representative

    United States - Last active: 4 hours ago - Tests: 5

    I would like to expand my knowledge and skills on data entry, customer service and support, and office skills as well as other fields. But I excel in office skills and a personal or virtual assistant is definitely my profession of choice. I am a full-time, online student and maintain a 4.0 GPA in my studies. I am choosing to try to work from home because I have a one year old son and I would like to spend time with him more, not to mention the price of childcare is outrageous. I would love to learn new things and broaden my knowledge of subjects I don't know. Since education and learning is so important to me, I don't want to stop at school. I would love to learn about anything and everything.

    Associated with: oDesk Payroll

    $16.67 /hr
    4,137 hours
    5.00
  2. Lailanie S.

    Lailanie S. Agency Contractor

    Professional VA | Project Manager | Customer Service Manager

    Philippines - Last active: 1 day ago - Tests: 2 - Portfolio: 3

    Cum laude graduate specializing in Organizational Communications with junior-level managerial and administrative experience. I have been in customer service for 5 years and a project manager for over a year. I live to socialize (wait, that didn't sound right... I was referring to nudging people to get and keep the ball rolling if you know what I mean). *imagine smiley here* If you like what you see so far then please continue reading... I am... - an all around virtual assistant (executive, administrative and operations) - a very crafty social media manager - a "perfectionist" when it comes to project management - a well experienced customer service professional and a trainer/coach at that - an introvert yet an overachiever - left-handed but taught myself to write and use chopsticks with my right hand (it's my personal equivalent to Caesar's "I came, I saw, I conquered" which shows how persistent I am) The core of my professional experience is centered on customer service and improving customer experience. I earned my internship from two respected advertising companies and exposed myself to research, customer – client relations, media, public relations, marketing, and advertising at the time. I had my share of doing freelance projects for such agencies for almost two years before I finished my degree. After college, I worked at JPMorgan Chase Bank as a specialist. I learned fast and worked diligently to develop the different skills I needed to perform well. I was recognized several times as top analyst in our process. I was then selected to assume a post in the company’s Performance Improvement Team as a Voice and Communication’s Coach supporting the site’s different lines of businesses. My main objective was to help our specialists improve their customer conversations and be advocates of customer satisfaction. I was then selected to be a Relief Team Manager handling a team of specialists and driving their performance. This role fully developed me in managing my time, coaching people, developing reports, and coordinating with leaders and cross site functions. If not for freelancing I will never realize how many titles and roles I can immerse myself into. I have worked for various industries and became the right hand of very strong minded CEOs. Tools: Microsoft Office 2010 and 2007; Adobe Applications; Google docs; Photo editors: Adobe Photoshop, Illustrator, Photoscape, Pixlr; Video Editor: Windows Movie Maker, Camtasia, Animoto; Social Media: Facebook, Twitter, Instagram, LinkedIn, Google +/pages; Blogs: Blogger, Wordpress, Squarespace, Kajabi; CRM: Bitrix24, Zendesk, Zenoffice, Zopim Chat, Uservoice; Lead/Project Management: Highrise, Timetrade, Smartsheet, Basecamp; Other applications: Clarify it, Snagit, Iubenda, Join.me, Audacity, Callfire, Mailchimp, Bitbucket Skills Summary: Strong English communication skills both oral and written (I write articles, proofread and edit other contributors/contractors' articles) Effective coaching and management skills Superb customer- relationship skills and inter-personal skills. Advanced knowledge in computer applications especially Microsoft Office, Adobe and web-based resources SEO Content and Social Media Management Great call handling skills Email response handling and management Highly creative and keen with design and layout (i.e posters, business card, powerpoint presentations) Reliable and experienced in using social networking tools and social media such as Facebook, Youtube etc. Efficient in conducting research, analysis, presentations, blogging, and technical writing Capable of making timely decisions and has initiative Fast-learner, goal driven, efficient, and resourceful (Can learn navigating new CRM easily!) Team player and has deep appreciation in group dynamics Organized and efficient with time and task management Experienced in Project Management - managing other freelancers or contractors Critical thinker Software and computer application tester

    Associated with: RAVN

    $20.00 /hr
    2,269 hours
    5.00
  3. Cris Sample

    Cris Sample

    Energetic Customer Service Relationship Specialist

    United States - Last active: 12/12/2014 - Tests: 4

    I have found that working with people is my true passion! I recently received my Bachelor's degree in Communication Studies, with a minor in general business. I am very passionate about working with customers and strive to excel in providing them with an outstanding customer service experience. With over 7 years of customer service experience, I have found that providing customers with friendly, professional, and energetic service is the key to being successful! I have also found that is imperative to communicate effectively. I am very enthusiastic about communication and find myself always seeking ways to improve the communication with those around me. I have learned that every person is different and that the same communication styles does not always work for everyone. Building a rapport with customers and finding ways to successfully reach a mutual understanding is always my goal. With that being stated, I have the ability to adjust my communication style to make those around me feel extremely comfortable.I pride myself in maintaining excellent written and verbal communication skills. I am an expert in all Microsoft applications.

    $22.22 /hr
    1,915 hours
    5.00
  4. Brian Shook

    Brian Shook Agency Contractor

    Data Entry, Phone Support

    United States - Last active: 4 hours ago - Tests: 2

    To be able to offer a professional solution for your particular project or task. Professional in everything I do.

    Associated with: oDesk Payroll

    $14.44 /hr
    1,548 hours
    5.00
  5. Kathy lynn S.

    Kathy lynn S.

    Real Estate |Customer Service | Email Marketing| TV Traffic Software

    United States - Last active: 4 hours ago - Tests: 9 - Portfolio: 2

    I have various experiences with inbound and outbound customer service, telemarketing, management and Scheduling and Traffic Coordinator for a TV Station. I have worked as an inbound customer service representative for a year in a call center in the Philippines. I was specifically assigned in a travel account- Expedia.com as a travel specialist. I am an expert in bookings, sales and customer service. I had been an Account Manager for 4 years in an Outbound BPO specializing in diverse campaigns for lead generation, sales, appointment setting, article writing, and data entry. I had been working virtually for quite some time now and I found it more than a job but a passion. I can handle anything from call handling, data entry, personal assistance, diary management and team management. I am very confident about my efficiency. I am well organized, well mannered, and can work at a fast pace environment. Tools I am familiar with are the following: Broadview Traffic Software, Wrike, Aligntoday, Salesforce, Trello, Zendone, and a whole lot more. With my passion to service, I want to assure cost effectiveness with my client to retain long term business. I assure to give you the most affordable rate at proven quality.

    $7.00 /hr
    4,352 hours
    4.97
  6. Kelsey R.

    Kelsey R.

    Certified Bookkeeper and Administrative Expert

    United States - Last active: 4 hours ago - Tests: 4

    To provide services to clients needing administrative tasks completed. I will do this by using my work experience and college education in Business Administration and Marketing. I have 6 years of experience in Quickbooks and am certified in Quickbooks 2013. I am organized, efficient, and guarantee the satisfactory completion of tasks.

    $14.00 /hr
    2,380 hours
    4.52
  7. Amber M.

    Amber M.

    What do you need? I am your girl

    United States - Last active: 6 days ago - Tests: 4

    I have been in the customer service industry for over 10 yrs, working in retail and the hospitality field. I have secretarial, executive assistant and even managerial experience. Recently experienced as an internet researcher, training team leader, executive assistant and customer service representative handling email inquiries. Before I go further I must tell you, as a potential contract, that in September 2013 I became a full-time college student. Being a student I will only be accepting contracts that require evening and weekend hours or work that can be done in my free time between classes. I am willing to accept any short term or long term position, hourly or flat rate. I live on the west coast of the United States of America, have high speed internet connection and am very familiar with computers. I would be a value to any company that wishes for me to work with them as I am highly adaptable, quickly trained, a fast learner, detail oriented and self motivator. You can view my LinkedIn profile at; http://www.linkedin.com/pub/amber-meyer/65/b0a/159 Thank you for your time and consideration. I look forward to hearing from you and joining your team!

    $16.67 /hr
    2,776 hours
    4.74
  8. Shirley Halloway

    Shirley Halloway

    EXP. ADMIN. ASST/EXCEL,WORD,PPT/RESEARCH & DATA ENTRY

    United States - Last active: 1 day ago - Tests: 31 - Portfolio: 11

    My goal and my philosophy is to never disappoint; even the smallest job deserves the greatest attention. An American with excellent language and communication skills who readily understands the constantly changing needs of business in today's economy. I am a skilled assistant for whom time has not stood still. I am moving forward with the advancement of technology by studying continuously and updating my skills regularly. My excellent American/British English language skills are used effectively when I work on your projects. I research the right technique that will make the finished job successful. I can multi-task several administrative areas without confusion. With over 50,000 hours of workplace experience I can offer you a business insight using the highest level administrative and communication skills. I write letters for business and general purpose, as well as content for general websites. I enjoy research. I have experience preparing information for R&D departments. I work efficiently with Excel using formulas and tables to give you the answers you need. I use Microsoft Word efficiently preparing documentation accurately for business people, as well as teachers and professors. I prepare interesting brochures in Microsoft Publisher that will attract new customers for your business. I use Microsoft Power Point to design your presentation for any business or educational purpose. I am familiar with U.S. demographics.  I set up meetings and conferences reviewing the best rates and locations. I have excellent follow up skills and work well with little supervision. My business sense is excellent having worked with top executives in the U.S. for two decades. I handle all business tasks efficiently and with complete confidentiality. NO ADULT CONTENT. THANK YOU.

    $6.94 /hr
    1,129 hours
    4.94
  9. Japheth O.

    Japheth O.

    Accountant

    Kenya - Last active: 1 month ago - Tests: 6 - Portfolio: 1

    I have a college Degree in accountancy from City College Of San Francisco(deans list of honour) plus I am a Certified Public Accountant 1 here in Kenya.For over 2 years,I have worked as an accountant in jobs that required high level of skill and competency. I have managed to work with an international company and small local businesses.I promise the best accounting skills out there at a reasonable charge.I also have extensive experience in customer care and data entry.I am experienced in MS Word,MS Access,MS Excel, Quickbooks and Internet usage.My rates are negotiable.When it comes to matters of bookkeeping and accounting, confidentiality is paramount. I therefore give my word not to disclose any of my clients information and I am also willing to sign any non-disclosure agreement.

    $3.33 /hr
    5,300 hours
    4.98
  10. Crystal Miller

    Crystal Miller Agency Contractor

    Virtual Assistant

    United States - Last active: 1 day ago - Tests: 2

    I am confident that my skills are well- aligned with the role, and that I would be an excellent fit for your organization. I have worked for Wal-Mart as a manager for 13 years and now seek a job that will allow me to continue growing as a professional from home. In my previous career as a Manager for Wal-Mart, Inc., I was able to significantly expand my professional skill-set. My responsibilities for the budgeting, payroll control, sales, coaching, developing and teaching associates and assistant managers as well as conducting P&L reviews monthly and answering customer calls of concern assisted in developing me as a professional. I believe that these skills, as well as my Bachelors from Oklahoma State University in Sociology/Pre-Physical Therapy make me an excellent candidate for your company. I believe my experiences and track record make me an excellent fit for this opportunity. I have enclosed my resume for your consideration. Please feel free to contact me via phone or email at a time of your convenience to discuss my background as well as the requirements for the role.

    Associated with: oDesk Payroll

    $11.11 /hr
    3,710 hours
    5.00