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Process improvement Job Cost Overview

Typical total cost of Upwork Process improvement projects based on completed and fixed-price jobs.

Upwork Process improvement Jobs Completed Quarterly

On average, 8 Process improvement projects are completed every quarter on Upwork.


Time to Complete Upwork Process improvement Jobs

Time needed to complete a Process improvement project on Upwork.

Average Process improvement Freelancer Feedback Score

Process improvement Upwork freelancers typically receive a client rating of 4.67.

Last updated: October 1, 2015

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Chuvasco Cruz

Chuvasco Cruz

SMM / Project Manager / Recruiter / Researcher / Team Leader

Philippines - Tests: 12

Dedicated and technically skilled business professional with a versatile administrative support skill, set and developed through experience as a Project and Process Officer, Team Development Leader and a CSR. Excel in resolving employee / employer challenges with innovative solutions, system and process improvements proven to increase efficiency and customer satisfaction. Offer advance Project Management skills for both Support and Operations and to all Project Campaigns. Specialized in Call Center Operations Management, Recruitment and Business Consultancy Services.

64% Job Success
$6.00 /hr
3,937 hours

Arthur Jhon Alipante

Arthur Jhon Alipante Agency Contractor

Sales and Support Agency Manager

Philippines - Tests: 3 - Portfolio: 1

I am currently serving as a Customer Support specialist at gTeam FZ LLC providing valuable phone, chat, and ticket-based assistance in business software solutions in the fields of Human Resources and Payroll Management, Profitability and Cost Management Solutions, Mobile Field Service and Workforce Optimization, Portfolio and Management Solutions, and Enterprise CRM Solutions. I have also heavily engaged in the same position in providing Platinum Support in the same fields. I am also an Agency Manager at The Philippine American Life and General Insurance Company (Philam Life), a Health Benefit Agent at Maxicare Healthcare Corp., and a Heath Counselor at Caritas Health Shield, Inc. I am also the Managing Director of Spring Events and Productions Group Inc. with heavy Sales and Marketing experience for consumer and enterprise customers, as well as thoroughly handle after-sales support to all clients. I have previously served as a Software Engineer for over 5 years with Lexmark Research and Development Corp., responsible in the delivery of both Mac applications and Linux print driver software for Lexmark International, Inc., as well as fulfilled a leadership role to lower support tiers of the CSSC group which handle global consumer and enterprise customers of the company, with concentrations on US and EMEA customers to which our business are very relevant. I have also previously served as an Operations Manager of HardShop Labs LLC, with the responsibility of technical, management, staff, and business leadership of SEO specialists that deliver Quality Backlink Building and Article Writing. This experience has provided me early but timely experience in managing on-site and remote workers in meeting the company's vision.

Groups: Pro Customer Service

Associated with: Spring Events and Productions Group Inc.

$20.00 /hr
1,272 hours

Anne Rang

Anne Rang Agency Contractor

Process Consultant and Software Project Manager

United States - Tests: 7 - Portfolio: 2

What I Do I specialize in streamlining operations, software project management & best processes consulting. Why I Do It My business is founded on the belief that, with a well-selected partner, properly leveraged outsourced professional services empowers small business owners to strategically maximize investment and growth potential by economically freeing time to focus on their highest areas of desired personal impact. Last, but not least, My Values Values drive my decisions and actions. I firmly believe in The Golden Rule, and I always put you and your company's best interests first. It's important that the projects I accept, and the clients I work for, operate with a high level of integrity, because I do, and I won't compromise that. Finally, I execute results with passion by putting forth both care and effort into my work because I am enthusiastic about my contributions to assist with my clients' success and accomplishments. Service Description Services: Business Process Consulting, Executive Virtual Assistance, Project Management, Recruiting, Research, Soft Skills Training, Systems Implementation, Technical Documentation (Editing, Proofreading, SOP Development, Training Curriculum), Vendor Analysis & Selection Software: Google Business Apps, MS Office Suite (Excel, One Note, Outlook, Powerpoint, Word), Web (hosted setup, basic HTML), Database (relational design, basic Erwin, basic SQL), File Sharing Social Media: Facebook, Hootsuite, LinkedIn, Twitter, Word Press (hosted) Sectors: Call Center, Customer Service, Information Technology, Small Business, Insurance

Associated with: oDesk Payroll

98% Job Success
$34.00 /hr
1,437 hours

Libryia Jones

Libryia Jones

Get It Done Specialist - Project Manager

United States - Tests: 6 - Portfolio: 1

Effective project manager with excellent analytical and problem solving skills with a passion for improving processes and driving results. Outstanding verbal and written communication skills, works well with all levels of management, and effectively manages teams both internal and cross-functional.

100% Job Success
$33.33 /hr
535 hours

Teri M.

Senior Business Analyst (CBAP), Project Manager (CAPM)

Canada - Tests: 2

MA in Communications and Technology. Hold CBAP and CAPM designations, as well as business process management specialist (bpmS) and an enterprise content management practitioner (ecmP) certifications. My areas of expertise are: critical thinking and situation analysis, process evaluations and improvements, project management and coordination, technical and business writing, requirement elicitation and analysis, and solution validations. I have experience with a variety of ECM platforms such as SharePoint and Oracle UCM, and a variety of management tools such as BaseCamp and MS Project. I've also worked for many years with ERP systems such as PeopleSoft, Oracle, and SAP. All projects involved business process work, in terms of mapping, modeling, and/or re-engineering.

$66.67 /hr
6 hours

Jesus II Dizon

Jesus II Dizon

Professional Grant Writing and Resource Development Services

Philippines - Tests: 7

I have a very good understanding of project management and development programs culled from more than ten (10) years of progressive professional experience in this field. I had several engagements with different international non-profit organizations through grant development and management for various aid agencies (USAID, AUSAID, CIDA, JICA). I have successfully completed small and large grants (one time and multi-year) in funded grant applications in the different intervention areas of health (HIV, TB, Child Survival), disaster response and management, education and social justice. I also work with state and local agencies, private foundations, corporations, and other non-government organizations to source grant funding for my clients. ________________________________________ I offer the following services: Grant Writing, Prospecting & Fundraising Consultations Grant Oversight and Reporting Government, Foundation, and Corporate Grants & Requirement Analysis Development Portfolio Management Resource Generation Program Development Sustainability & Strategic Planning Contract Management Compliance, Monitoring & Project Evaluation Needs Assessments

100% Job Success
$20.00 /hr
726 hours

Chetali J.

Chetali J.

Financial Advisor / HR Manager / Administration Manager / Project Mgmt

India - Tests: 3 - Portfolio: 2

To secure a position with a well established organization with a stable environment that will lead to a lasting relationship in the field of Finance. I have an experience of more than 7 years in financial accounting, Hr Management and Administration Management. During the last years I have directed strategic positions with high responsibility. I am a proactive, energetic, hands on executive with strengths in direction, strategic planning, problem solving, negotiations, results oriented, team building and people development. Skills that coupled with my communication abilities, versatility and adaptability allowed me to successfully perform in miscellaneous markets and scenarios getting profitable outputs. Expertise developing profitable partnerships and forging global strategies alliances; with a strong track record of bottom-line responsibilities for new business, foreign trade, and marketing strategies. Proficiency in identifying untapped markets and business opportunities both nationally and internationally. I thrive in fast paced, deadline-driven environments. I am a results-oriented manager, with the ability to prioritize time sensitive projects and a successful background working closely with others in order to show achievable results on time. Passion for business, superb communication skills, close relationships with most important companies, solid negotiation and decision making capabilities and a vast business experience, plus a proven knowledge in global markets are my best credentials to face successfully this job´s challenge. I am convinced that my keen business insight and in-depth knowledge of improving business operations while leading strategic planning activities will enable me to achieve your most demanding expectations. Added to this, a transparent communication culture of forthright exchange, social commitment, professional excellence and ethics, and above all, the respect for human life and dignity; are my core values which have enabled me beyond my professional skills, be proud of my actions throughout my life. Finally, I am looking for new challenges aligned with my strengths and expertise; where I can play an important part in the decision-making process, and to successfully achieve the required objectives by using my experience, knowledge, and in particular, personal responsibility and effort, in order to encourage innovation, initiative and teamwork. I would be very pleased to discuss my application further with you at your convenience. Appreciating your very kind attention I close sincerely.

100% Job Success
$16.67 /hr
5,860 hours

David A.

David A.

Business Analyst, Enterprise Architect - Engineer, and Project Manager

Nigeria - Tests: 8 - Portfolio: 1

I'm a gifted Management Consultant with special focus and experience in Strategic Planning - management, Enterprise Architecture/Engineering, Products & Projects Business Process Architecture, Management, Business - Technology Management, Business Liaison, Operations - Service Delivery Management, etc. with the ability to proactively translate business/customers/users requirements/needs into solutions, while leveraging technology for competitive advantage, market leadership and sustainable performance.

60% Job Success
$15.00 /hr
1,174 hours

Swati P.

Swati P.

Expert Business Analyst, CBAP Trainer , Business Analysis Trainer, BPM

India - Tests: 13 - Portfolio: 10

Seasoned Business Analyst, Certified Business Analysis Professional™ (CBAP®), Business Analysis Trainer and CBAP CCBA Trainer and practicing Process/BPM Consultant with extensive IT/Business experience across global clients from varied industries and size). Experience of working across many parts and cultures across the globe such as the U.S., U.K., India, Germany and Australia. I have trained several batches (individuals or small batches) of students from the US, UK and India. I have also trained large size batches from multinational management consultancy and technology services. My objective is to continue excelling as Senior Business Analyst/Consultant while adding value to my clients during various phases of a project such as: • Extensive interaction with key stakeholders like users, senior leaders and vendor representatives. • Keeping tabs on governance/quality of organization-wide RFPs/requirements from various application domains, while functioning as the lead on requirements management process team • Active participation and contribution in stream leader meetings • Planning and actively participating in various workshops on solution concepts, scope, requirements analysis and detailed level functional requirements, gap analysis and design • BPA (Business Process Analysis) and improvement. Creation of As-Is end-to-end process maps highlighting the key processes, data(domain) models, rules and improvement opportunities • Creation of extensive documentation of requirements (new/enhancements) in the form of data and business process models, dashboard designs, use cases, user interface models (wireframes/mock-ups) or screen definitions, worksheets containing critical information like user groups and performance requirements • Assisting IT staff (including outsourced teams) in technical design, testing strategy, test case reviews/testing/QA. Creation of acceptance tests on behalf of business teams • Active participation in overall project planning, status tracking, document control, traceability and post closure activities • Extensive QA/testing and reviews of partner integration B2B transactions (data) to ensure those are per specs • Creating Message Implementation Guides (MIGs) for various interfaces including critical business processes related to Advance Shipment Notice (ASN/ 3B2) and Milestone updates (3B3)s • Designing client specific BPM Methodology based on industry best practices • Training and mentoring in the area of Business Analysis, CBAP-CCBA exam preparation, BPM/BRMS, Quality guidelines and process expertise. Successfully trained batches in the US, Canada and India • Member of Business Process and Data CoE (Centre of Excellence) team for a top tier client’s eBusiness team Professional Highlights: • Over the past 17 years , I have worked in all stages of SDLC, using different methodologies such as waterfall, agile, incremental. During all these years, I have contributed in wide variety of engagements as Business Analyst. I have in depth knowledge of BABOK framework. • I have specialized expertise in process improvement areas such as Business Process management Systems(BPMS), Business Activity Monitoring (BAM), Business Rules management Systems (BRMS), EAI and B2B based integrations. • I have worked with several US, UK and Australia based MNCs (such as Motorola, Genworth Financial, Capital One, British Telecom to name a few) on various IT engagements. While building my career expertise, I have lived and worked in India, U.S., Australia, U.K. and in Germany. As part of my odesk based consulting I have worked with several diversified clients located across U.S. Canada, Australia, Sweden and Dubai. • I have wide variety of business domain experience such as end to end Supply Chain, Trading, Insurance, Risk, Telecom, Performance Monitoring, in general web based systems, and ERP processes related to Sales, Inventory, Purchase and Logistics. I have also worked in the same role with small scale businesses as well, plus I have experience creating a small b2C online business setup. • Come from very strong technical and engineering background. Primary specialties include cloud computing, SOA and web-services, J2EE, client-server, .NET • I am certified NLP Practitioner from Australia and have skills to train/coach on the same as well. • Last but not the least- I have worked with global teams in completely remote model or partly remote model successfully for almost 5 years altogether. I have managed to do so successfully with regular communication and sharing updates, using remote access tools such as VPN, skype, teamviewer, GotoMeeting, WebEx along with appropriate preparation for the meetings and presentations. And yes, of course with help of great teams I have worked with.

83% Job Success
$45.00 /hr
1,742 hours