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Zendesk Job Cost Overview

Typical total cost of Upwork Zendesk projects based on completed and fixed-price jobs.

Upwork Zendesk Jobs Completed Quarterly

On average, 63 Zendesk projects are completed every quarter on Upwork.

63

Time to Complete Upwork Zendesk Jobs

Time needed to complete a Zendesk project on Upwork.

Average Zendesk Freelancer Feedback Score

Zendesk Upwork freelancers typically receive a client rating of 4.71.

4.71
Last updated: July 1, 2015
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  1. Leo Centina

    Leo Centina Agency Contractor

    QA Specialist / Email - Chat Support / Customer Service Representative

    Philippines - Last active: 20 hours ago - Tests: 6

    I have worked in a Call Center company for more than 6 years and this experience provided me a strong background on customer service and English communication skills. I was also promoted as a Quality Assurance Specialist and it allowed me to broaden my skills in people management, customer satisfaction and coaching skills. As QA Specialist, I was trained to perform tasks that require strong analytical skills, coaching skills, report presentation and analysis using MS Excel.

    Associated with: People Connect

    $11.11 /hr
    5,445 hours
    4.98
  2. Andrey Sarapulov

    Andrey Sarapulov Agency Contractor

    Zendesk Consultant and Project Manager

    Czech Republic - Last active: 1 day ago - Tests: 8 - Portfolio: 5

    Experienced bilingual European based Zendesk Consultant and Project Manager with 8000+ upwork(ex-odesk) hours with background in Robotics & Business. Self taught Front End Developer (HTML, CSS, JavaScript, jQuery, underscorejs, handlebarjs) with experience in Zendesk Help Center customisation, Zendesk app development, Zendesk API and Google Scripts. Familiar with all aspects of Zendesk including configuration, optimisation and integration with external systems. Over the last 5 years I was involved into all sort of Zendesk projects starting from single Agent instances going up to complex large implementations which cover: - Help Center customisations - Zendesk app development - migrations - integrations with other systems - process design and optimisation - account health check etc. For the last 3 years I am heavily involved into Project Management areas helping small and mid size business from variety of industries to accomplish their goals. Projects I been involved into covered - Customer Service organisation - Launching new business and startups - Developing processes for Support, Service - Custom development projects (front-end, back-end, widgets & apps, web services) - Processes optimisation and improvements etc. Being self taught Front End Developer I build a number of Zendesk Help Center designs, Zendesk Apps, Google Script driven web services. Also, managed and consulted other front end developers on Zendesk related areas. I am familiar with technologies likes: - HTML - CSS - JavaScript and jQuery (including AJAX) - underscorejs & handlebarjs - Google Scripts Tags: zendesk, project management, front end developer, HTML, CSS, JavaScript

    Groups: oTranslators, Pro Customer Service

    Associated with: Andrey Sarapulov [company]

    $25.00 /hr
    8,353 hours
    5.00
  3. Arthur Jhon Alipante

    Arthur Jhon Alipante Agency Contractor

    Sales and Support Agency Manager

    Philippines - Last active: 28 days ago - Tests: 3 - Portfolio: 1

    I am currently serving as a Customer Support specialist at gTeam FZ LLC providing valuable phone, chat, and ticket-based assistance in business software solutions in the fields of Human Resources and Payroll Management, Profitability and Cost Management Solutions, Mobile Field Service and Workforce Optimization, Portfolio and Management Solutions, and Enterprise CRM Solutions. I have also heavily engaged in the same position in providing Platinum Support in the same fields. I am also an Agency Manager at The Philippine American Life and General Insurance Company (Philam Life), a Health Benefit Agent at Maxicare Healthcare Corp., and a Heath Counselor at Caritas Health Shield, Inc. I am also the Managing Director of Spring Events and Productions Group Inc. with heavy Sales and Marketing experience for consumer and enterprise customers, as well as thoroughly handle after-sales support to all clients. I have previously served as a Software Engineer for over 5 years with Lexmark Research and Development Corp., responsible in the delivery of both Mac applications and Linux print driver software for Lexmark International, Inc., as well as fulfilled a leadership role to lower support tiers of the CSSC group which handle global consumer and enterprise customers of the company, with concentrations on US and EMEA customers to which our business are very relevant. I have also previously served as an Operations Manager of HardShop Labs LLC, with the responsibility of technical, management, staff, and business leadership of SEO specialists that deliver Quality Backlink Building and Article Writing. This experience has provided me early but timely experience in managing on-site and remote workers in meeting the company's vision.

    Groups: Pro Customer Service

    Associated with: Spring Events and Productions Group Inc.

    $20.00 /hr
    1,272 hours
    5.00
  4. Stephanie A.

    Stephanie A.

    Experienced Administrative Professional

    United States - Last active: 5 months ago - Tests: 7

    Over 20 years of Managerial experience and Data Entry. I have worked the last 2 years as a Support Specialist. Experience includes: Taking calls from clients, computer entry, monitoring a chat room, training webinars, sorting and assigning incoming emails. Have also done after hours emergency dispatching for a plumbing company.

    $15.00 /hr
    908 hours
    0.00
  5. Joan M.

    Joan M. Agency Contractor

    Email Support & Research Specialist | Proofreader | SEO Writer

    Philippines - Last active: 1 day ago - Tests: 7

    Personal Background • Demonstrates excellent written and verbal communication skills • Highly Skilled in Microsoft Programs such as Word, PowerPoint and Excel • Speaks effectively to a variety of audiences • Trained in effective multi-tasking • Experienced in performance management and internal promotions processing (HR) • Works closely with IT specialists in system enhancement projects • Trained in Campus Journalism and served as Editor-in-Chief in college paper • Perceives limitations and weaknesses as learning opportunities

    Associated with: Joan Monderin Group

    $5.56 /hr
    1,061 hours
    4.52
  6. Czarina katrina D.

    Czarina katrina D.

    Upwork - Elance Recruiting Team Lead - CSR Team Manager - Trainer

    Philippines - Last active: 20 hours ago - Tests: 11 - Portfolio: 1

    I am a Recruiter/ CSR Team Manager/ Trainer specializing in the development and management of GLOBAL VIRTUAL TEAMS. I've worked/ working with the best companies here in Upwork - Global Hires, gDev and Upwork itself. I see to it that Recruitment targets are met by: Developing recruitment plans Creating technical and culture-fit job descriptions Sourcing the best candidates Ensuring tests are current and applicable to the job Assisting in on-boarding Making Hiring Managers happy! Note: My oDesk video is about my Customer Service experience, please view my work history and feedback to get an idea of my recruiting expertise

    Groups: Pro Customer Service

    $20.00 /hr
    11,411 hours
    4.90
  7. Carlo Jay Otaw

    Carlo Jay Otaw

    Rockstar VA - Experienced and Constantly Learning

    Philippines - Last active: 20 hours ago - Tests: 11 - Portfolio: 5

    A Professional Licensed Teacher specializing in English who is an expert in Outbound Sales Campaigns. Also, I have worked as an HR and Virtual Assistant. I do have formal training with Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Publisher in school. Moreover, I also have background with Adobe Photoshop and Windows MovieMaker. I enjoy editing photos and creating videos. I have a lot of experience with the internet and I believe that my skills and knowledge with this can be a valuable contribution to any internet-related tasks. I am looking forward to work with you someday!

    $5.56 /hr
    13,485 hours
    4.95
  8. Leilani B.

    Leilani B.

    All Call Center and Admin Tasks

    Philippines - Last active: 20 hours ago - Tests: 7

    More than 8 years of Call Center & Admin work. Inbound/Outbound: Sales, Customer Service, Collections & Risk Management. Expert in Virtual Assistance, Chat/Email/Phone Support, Tickets, Research & Leads Verification. *Real Estate Industry *Health/Life Insurance *Call Center Industry *Training/Education *IT Products *Banking Industry CRMs/Tools Used *Zendesk *Zoho *Cloudia *Surancebay *Salesforce *Sugar *MS Outlook *Visio *Prezi *Google Docs *Freshdesk *Lime Light *GoDial *Ring Central *Fleetmatics *Phonevite *Acceptpay *Engin *LiquidPlanner

    $6.67 /hr
    3,397 hours
    3.92
  9. Michelle Decker

    Michelle Decker

    Community Management, Recruiting and Customer Support Extraordinairre

    United States - Last active: 20 hours ago - Tests: 9

    *Please see me featured in the Upwork, Happy Customers, Successful Companies ebook, on page 19: https://pages.upwork.com/rs/elance/images/Happy-Customers-Succesful-Companies-Ebook.pdf?mkt_tok=3RkMMJWWfF9wsRokuKjAZKXonjHpfsX%2F6%2BgrW6%2BwlMI%2F0ER3fOvrPUfGjI4ATsZgI%2BSLDwEYGJlv6SgFT7HNMbJr1rgOUhM%3D With nearly 15 combined years of experience in customer support, recruiting and operations/project management, I feel well equipped to handle any challenge that may come my way. I invest myself passionately and wholeheartedly in all of the business ventures that I have the opportunity to be a part of, with the motto that, if I don't immediately possess the right answer, I have the resources to find it. As a naturally empathetic person with a solutions-oriented attitude, I am able to relate to both customers and team members alike, allowing them to feel comfortable and understood, and to address any concerns with the best possible resolution for all parties involved. I am known for my exemplary work ethics and dedication, insightful perspectives, superior communication strategies, keen eye for trends and details, and excellence in customer care. I am proficient in all Microsoft applications, Zendesk, Mailchimp, and a variety of other applications, and as a rapid and self-led learner, am able to efficiently learn new systems with minimal instruction. In addition, I consider myself an expert in building and maintaining healthy business relationships and an all around operations support expert! Allow me to make your business my biggest passion!

    Groups: Pro Customer Service

    $24.44 /hr
    5,814 hours
    5.00
  10. Byron Lopez

    Byron Lopez

    Helpdesk SME and tech support specialist

    Costa Rica - Last active: 20 hours ago - Tests: 5

    Hewlett Packard HPSD: Storage solution for different companies, storage works architecture and solutions. Providing support to enterprises and their storage network (SAN) support to entry & mid level storage servers and enclosures. Troubleshooting, configuration, cabling, management and backup solutions handling live data within different operating systems, replication, snapshots, booting from SAN, and Data center management from remote interface. LINUX, HPUX, SOLARIS, MICROSOFTT WINDOWS STORAGE SERVER, VMWARE, ESX. AEGIS help desk analyst level 2: to provide out of the box it solution, staff management, and business solution for the account. Achievements: create the tier 2 structure, action plan to improve the first call resolution, SME position, backup supervisor, training structure changes, QA form modifications.

    $4.44 /hr
    1,645 hours
    4.80