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Zendesk Job Cost Overview

Typical total cost of Upwork Zendesk projects based on completed and fixed-price jobs.

Upwork Zendesk Jobs Completed Quarterly

On average, 74 Zendesk projects are completed every quarter on Upwork.

74

Time to Complete Upwork Zendesk Jobs

Time needed to complete a Zendesk project on Upwork.

Average Zendesk Freelancer Feedback Score

Zendesk Upwork freelancers typically receive a client rating of 4.63.

4.63
Last updated: September 1, 2015
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  1. Andrey Sarapulov

    Andrey Sarapulov Agency Contractor

    Zendesk Consultant and Project Manager

    Czech Republic - Tests: 8 - Portfolio: 5

    Experienced bilingual European based Zendesk Consultant and Project Manager with 8000+ upwork(ex-odesk) hours with background in Robotics & Business. Self taught Front End Developer (HTML, CSS, JavaScript, jQuery, underscorejs, handlebarjs) with experience in Zendesk Help Center customisation, Zendesk app development, Zendesk API and Google Scripts. Familiar with all aspects of Zendesk including configuration, optimisation and integration with external systems. Over the last 5 years I was involved into all sort of Zendesk projects starting from single Agent instances going up to complex large implementations which cover: - Help Center customisations - Zendesk app development - migrations - integrations with other systems - process design and optimisation - account health check etc. For the last 3 years I am heavily involved into Project Management areas helping small and mid size business from variety of industries to accomplish their goals. Projects I been involved into covered - Customer Service organisation - Launching new business and startups - Developing processes for Support, Service - Custom development projects (front-end, back-end, widgets & apps, web services) - Processes optimisation and improvements etc. Being self taught Front End Developer I build a number of Zendesk Help Center designs, Zendesk Apps, Google Script driven web services. Also, managed and consulted other front end developers on Zendesk related areas. I am familiar with technologies likes: - HTML - CSS - JavaScript and jQuery (including AJAX) - underscorejs & handlebarjs - Google Scripts Tags: zendesk, project management, front end developer, HTML, CSS, JavaScript

    Groups: oTranslators, Pro Customer Service

    Associated with: Andrey Sarapulov [company]

    $30.00 /hr
    8,478 hours
    5.00
  2. Czarina katrina D.

    Czarina katrina D.

    Upwork - Elance Recruiting Team Lead - CSR Team Manager - Trainer

    Philippines - Tests: 10 - Portfolio: 1

    I am a Recruiter/ CSR Team Manager/ Trainer specializing in the development and management of GLOBAL VIRTUAL TEAMS. I've worked/ working with the best companies here in Upwork - Global Hires, gDev and Upwork itself. I see to it that Recruitment targets are met by: Developing recruitment plans Creating technical and culture-fit job descriptions Sourcing the best candidates Ensuring tests are current and applicable to the job Assisting in on-boarding Making Hiring Managers happy! Note: My oDesk video is about my Customer Service experience, please view my work history and feedback to get an idea of my recruiting expertise

    Groups: Pro Customer Service

    $20.00 /hr
    11,607 hours
    4.90
  3. Dina T.

    Dina T.

    Experienced Executive Assistant

    United States - Tests: 10 - Portfolio: 2

    I am a professional and personable administrative assistant with an extensive background in customer support, data entry and project management. My skills are advanced in various business computer software programs, Zendesk and Salesforce. I've succeeded working virtually for the past five years by utilizing my superb time management skills, the ability to self teach and provide prompt and accurate work. My feedback speaks for itself.

    $17.00 /hr
    4,527 hours
    4.88
  4. Daniel M.

    Daniel M.

    Expert technical support

    Kenya - Tests: 6 - Portfolio: 1

    A talented professional with over 5 years of experience in service oriented positions. Excellent communication and organizational skills. Solution oriented with an emphasis in developing and simplifying procedures. I have experience working alongside Executives, Business Managers, Engineers and fashion designers which has allowed me the opportunity to manage increasing workloads with tight deadlines. I take time to carefully review each project before bidding, and I only accept projects that are a good match for my skills to ensure that you receive outstanding professional service. An experienced professional who is ready and able to assist with your projects so that you can focus on generating revenue. Please reach out to me, to discuss how we can work together to free up your time and help you achieve your goals. HIGHLIGHTED SKILLS - Project Management - Brand Creation & Management - Problem Solving - Business Development - Internet Marketing - Team Building & Management - Marketing Campaigns - Administrative Support - Creation of Excel Spreadsheets, PowerPoint, Microsoft Word - Listing management on BigCommerce, eBay and Amazon SERVICES OFFERED - Virtual Assistant - Customer Service - Executive Support - Project and Virtual Team Management - Brand Creation & Management - oDesk Recruiter / Hiring Manager - Mobile app development through the BiznessApps platform

    $11.11 /hr
    8,123 hours
    4.77
  5. Lisa R.

    Lisa R.

    Customer Service Guru/Zendesk Response Agent

    United States - Tests: 4

    In the past I have provided services as a customer service guru utilizing e-mail, chat and ticket support for a nationally known Pet Store. Many times complex issues were routed to me because I became best suited to handle those issues-I am thorough and strive to obtain the goal of customer satisfaction with every interaction. There's not a computer system that I am afraid to learn to use. However, proposals that incorporate Google Drive and Zendesk seem to best pique my interest. In my most recent role, I have been providing services as an Experienced Medical Coder and Biller with Neurology concentration. Using a paperless environment, I provide ERA extraction services; sharing those files with appropriate personnel. I process Insurance and Patient Payments, Utilize EHR systems to verify patient eligibility and to provide records during the appeal process, and I also submit claims electronically. I am a well rounded, "do what needs to be done" contractor who works well independently, while working in my private office with no distractions. In a previous working life, I was an Office Manager for a Physical Therapy Facility, and a Medical Coder, and Medical Biller for several Physicians of differing specialties including: Pediatrics, Oncology, and ENT. Other positions I've held include: content provider, an article writer, moderator and internet rater. I have experience with real-time and stored short answers, and search results rating. I also provided Internet Research and Bio-Parse services for my clients. My goal is to provide top-notch services with little to no required supervision. You hire me, I deliver the services for which I am hired...it's that simple.

    Groups: Pro Customer Service

    $16.76 /hr
    3,631 hours
    4.99
  6. Carlo Jay Otaw

    Carlo Jay Otaw

    Rockstar VA - Experienced and Constantly Learning

    Philippines - Tests: 11 - Portfolio: 5

    A Professional Licensed Teacher specializing in English who is an expert in Outbound Sales Campaigns. Also, I have worked as an HR and Virtual Assistant. I do have formal training with Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Publisher in school. Moreover, I also have background with Adobe Photoshop and Windows MovieMaker. I enjoy editing photos and creating videos. I have a lot of experience with the internet and I believe that my skills and knowledge with this can be a valuable contribution to any internet-related tasks. I am looking forward to work with you someday!

    $5.56 /hr
    13,886 hours
    4.95
  7. Leilani B.

    Leilani B.

    Pro Customer Service/Call Center and Admin Tasks

    Philippines - Tests: 7

    More than 8 years of Call Center & Admin work. Inbound/Outbound: Sales, Customer Service, Collections & Risk Management. Expert in Virtual Assistance, Chat/Email/Phone Support, Tickets, Research & Leads Verification. *Real Estate Industry *Health/Life Insurance *Call Center Industry *Training/Education *IT Products *Banking Industry CRMs/Tools Used *Zendesk *Zoho *Cloudia *Surancebay *Salesforce *Sugar *MS Outlook *Visio *Prezi *Google Docs *Freshdesk *Lime Light *GoDial *Ring Central *Fleetmatics *Phonevite *Acceptpay *Engin *LiquidPlanner

    Groups: Pro Customer Service

    $6.67 /hr
    3,557 hours
    3.92
  8. Byron Lopez

    Byron Lopez

    Helpdesk SME and tech support specialist

    Costa Rica - Tests: 5

    Hewlett Packard HPSD: Storage solution for different companies, storage works architecture and solutions. Providing support to enterprises and their storage network (SAN) support to entry & mid level storage servers and enclosures. Troubleshooting, configuration, cabling, management and backup solutions handling live data within different operating systems, replication, snapshots, booting from SAN, and Data center management from remote interface. LINUX, HPUX, SOLARIS, MICROSOFTT WINDOWS STORAGE SERVER, VMWARE, ESX. AEGIS help desk analyst level 2: to provide out of the box it solution, staff management, and business solution for the account. Achievements: create the tier 2 structure, action plan to improve the first call resolution, SME position, backup supervisor, training structure changes, QA form modifications.

    $5.56 /hr
    1,774 hours
    4.90
  9. Ronnie Helms

    Ronnie Helms

    Customer Service Exraordinaire

    United States - Tests: 5

    With more than 14 years of experience in customer service and corporate management industries, I'm confident in my ability to navigate even the most sensitive of scenarios with ease. As a self-motivated individual, with a strong capacity for learning, I thrive in virtual work environments - taking on new challengings and multi-tasking with ease. I have worked hard to foster strong business relationships and if I don't immediately have an answer to a question, I know that I have the skills and resources to find it. As a naturally empathetic person with a solutions oriented attitude, I am able to relate to customers; helping them to feel comfortable and understood, while working to find the most appropriate solution for all parties involved. I am known for my exemplary dedication and work ethics, keen attention to detail and excellence in customer care. I am a native English speaker, with superior written and verbal communication skills and am proficient in all Microsoft applications, as well as Zendesk and other CSR platforms. I posses an inborn propensity for making sales, and building healthy business relationships, and consider myself an all around customer service expert!

    $13.33 /hr
    1,713 hours
    4.69
  10. Dania E.

    Dania E.

    Customer Service Specialist

    Saint Lucia - Tests: 11

    I will bring to your company nine years of experience having held various positions - Customer Service Teller, Automatic Teller Machine Custodian, Debit Card Representative, Merchant Services Representative, Credit Card Representative, Clerical Assistant, Customer Service Representative for Pet Recovery Company, Email Customer Satisfaction Specialist, Outlook Mobile App Customer Support Team Lead, and currently an Admissions Counselor for a Medical Academy. These positions have helped me gained knowledge and experience in the customer service, technical and administrative environment. I posses great communication and interpersonal skills which keeps improving from my daily interaction with my peers and customers. I also possess excellent organizational skills as my roles required that I do a lot of multitasking which helped me meet my daily and monthly deadlines. I have worked with the Xero, Shopify, Salesforce, Uservoice, Helpshift and Zendesk platforms. I am experienced in Email Support, Help Desk Support and Inbound and Outbound calling.

    Groups: Pro Customer Service

    $16.67 /hr
    1,890 hours
    4.36