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Zendesk Job Cost Overview

Typical total cost of Upwork Zendesk projects based on completed and fixed-price jobs.

Upwork Zendesk Jobs Completed Quarterly

On average, 63 Zendesk projects are completed every quarter on Upwork.

63

Time to Complete Upwork Zendesk Jobs

Time needed to complete a Zendesk project on Upwork.

Average Zendesk Freelancer Feedback Score

Zendesk Upwork freelancers typically receive a client rating of 4.71.

4.71
Last updated: August 1, 2015
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  1. Andrey Sarapulov

    Andrey Sarapulov Agency Contractor

    Zendesk Consultant and Project Manager

    Czech Republic - Last active: 14 hours ago - Tests: 8 - Portfolio: 5

    Experienced bilingual European based Zendesk Consultant and Project Manager with 8000+ upwork(ex-odesk) hours with background in Robotics & Business. Self taught Front End Developer (HTML, CSS, JavaScript, jQuery, underscorejs, handlebarjs) with experience in Zendesk Help Center customisation, Zendesk app development, Zendesk API and Google Scripts. Familiar with all aspects of Zendesk including configuration, optimisation and integration with external systems. Over the last 5 years I was involved into all sort of Zendesk projects starting from single Agent instances going up to complex large implementations which cover: - Help Center customisations - Zendesk app development - migrations - integrations with other systems - process design and optimisation - account health check etc. For the last 3 years I am heavily involved into Project Management areas helping small and mid size business from variety of industries to accomplish their goals. Projects I been involved into covered - Customer Service organisation - Launching new business and startups - Developing processes for Support, Service - Custom development projects (front-end, back-end, widgets & apps, web services) - Processes optimisation and improvements etc. Being self taught Front End Developer I build a number of Zendesk Help Center designs, Zendesk Apps, Google Script driven web services. Also, managed and consulted other front end developers on Zendesk related areas. I am familiar with technologies likes: - HTML - CSS - JavaScript and jQuery (including AJAX) - underscorejs & handlebarjs - Google Scripts Tags: zendesk, project management, front end developer, HTML, CSS, JavaScript

    Groups: oTranslators, Pro Customer Service

    Associated with: Andrey Sarapulov [company]

    $25.00 /hr
    8,356 hours
    5.00
  2. Joan M.

    Joan M. Agency Contractor

    Email Support & Research Specialist | Proofreader | SEO Writer

    Philippines - Last active: 2 days ago - Tests: 7

    Personal Background • Demonstrates excellent written and verbal communication skills • Highly Skilled in Microsoft Programs such as Word, PowerPoint and Excel • Speaks effectively to a variety of audiences • Trained in effective multi-tasking • Experienced in performance management and internal promotions processing (HR) • Works closely with IT specialists in system enhancement projects • Trained in Campus Journalism and served as Editor-in-Chief in college paper • Perceives limitations and weaknesses as learning opportunities

    Associated with: Joan Monderin Group

    $5.56 /hr
    1,061 hours
    4.52
  3. Czarina katrina D.

    Czarina katrina D.

    Upwork - Elance Recruiting Team Lead - CSR Team Manager - Trainer

    Philippines - Last active: 1 day ago - Tests: 11 - Portfolio: 1

    I am a Recruiter/ CSR Team Manager/ Trainer specializing in the development and management of GLOBAL VIRTUAL TEAMS. I've worked/ working with the best companies here in Upwork - Global Hires, gDev and Upwork itself. I see to it that Recruitment targets are met by: Developing recruitment plans Creating technical and culture-fit job descriptions Sourcing the best candidates Ensuring tests are current and applicable to the job Assisting in on-boarding Making Hiring Managers happy! Note: My oDesk video is about my Customer Service experience, please view my work history and feedback to get an idea of my recruiting expertise

    Groups: Pro Customer Service

    $20.00 /hr
    11,414 hours
    4.90
  4. Carlo Jay Otaw

    Carlo Jay Otaw

    Rockstar VA - Experienced and Constantly Learning

    Philippines - Last active: 14 hours ago - Tests: 11 - Portfolio: 5

    A Professional Licensed Teacher specializing in English who is an expert in Outbound Sales Campaigns. Also, I have worked as an HR and Virtual Assistant. I do have formal training with Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Publisher in school. Moreover, I also have background with Adobe Photoshop and Windows MovieMaker. I enjoy editing photos and creating videos. I have a lot of experience with the internet and I believe that my skills and knowledge with this can be a valuable contribution to any internet-related tasks. I am looking forward to work with you someday!

    $5.56 /hr
    13,493 hours
    4.95
  5. Dania E.

    Dania E.

    Customer Service Specialist

    Saint Lucia - Last active: 2 days ago - Tests: 12

    I will bring to your company nine years of experience having held various positions - Customer Service Teller, Automatic Teller Machine Custodian, Debit Card Representative, Merchant Services Representative, Credit Card Representative, Clerical Assistant, Customer Service Representative for Pet Recovery Company, Email Customer Satisfaction Specialist, Outlook Mobile App Customer Support Team Lead, and currently an Admissions Counselor for a Medical Academy. These positions have helped me gained knowledge and experience in the customer service, technical and administrative environment. I posses great communication and interpersonal skills which keeps improving from my daily interaction with my peers and customers. I also possess excellent organizational skills as my roles required that I do a lot of multitasking which helped me meet my daily and monthly deadlines. I have worked with the Xero, Shopify, Salesforce, Uservoice, Helpshift and Zendesk platforms. I am experienced in Email Support, Help Desk Support and Inbound and Outbound calling.

    Groups: Pro Customer Service

    $18.89 /hr
    1,851 hours
    5.00
  6. Byron Lopez

    Byron Lopez

    Helpdesk SME and tech support specialist

    Costa Rica - Last active: 1 day ago - Tests: 5

    Hewlett Packard HPSD: Storage solution for different companies, storage works architecture and solutions. Providing support to enterprises and their storage network (SAN) support to entry & mid level storage servers and enclosures. Troubleshooting, configuration, cabling, management and backup solutions handling live data within different operating systems, replication, snapshots, booting from SAN, and Data center management from remote interface. LINUX, HPUX, SOLARIS, MICROSOFTT WINDOWS STORAGE SERVER, VMWARE, ESX. AEGIS help desk analyst level 2: to provide out of the box it solution, staff management, and business solution for the account. Achievements: create the tier 2 structure, action plan to improve the first call resolution, SME position, backup supervisor, training structure changes, QA form modifications.

    $4.44 /hr
    1,645 hours
    4.80
  7. Ronnie Helms

    Ronnie Helms

    Customer Service Exraordinaire

    United States - Last active: 1 day ago - Tests: 5

    With more than 14 years of experience in customer service and corporate management industries, I'm confident in my ability to navigate even the most sensitive of scenarios with ease. As a self-motivated individual, with a strong capacity for learning, I thrive in virtual work environments - taking on new challengings and multi-tasking with ease. I have worked hard to foster strong business relationships and if I don't immediately have an answer to a question, I know that I have the skills and resources to find it. As a naturally empathetic person with a solutions oriented attitude, I am able to relate to customers; helping them to feel comfortable and understood, while working to find the most appropriate solution for all parties involved. I am known for my exemplary dedication and work ethics, keen attention to detail and excellence in customer care. I am a native English speaker, with superior written and verbal communication skills and am proficient in all Microsoft applications, as well as Zendesk and other CSR platforms. I posses an inborn propensity for making sales, and building healthy business relationships, and consider myself an all around customer service expert!

    $13.33 /hr
    1,686 hours
    4.69
  8. Michelle Decker

    Michelle Decker

    Customer Experience/Support Director

    United States - Last active: 14 hours ago - Tests: 9

    *Please see me featured in the Upwork, Happy Customers, Successful Companies ebook, on page 19: https://pages.upwork.com/rs/elance/images/Happy-Customers-Succesful-Companies-Ebook.pdf?mkt_tok=3RkMMJWWfF9wsRokuKjAZKXonjHpfsX%2F6%2BgrW6%2BwlMI%2F0ER3fOvrPUfGjI4ATsZgI%2BSLDwEYGJlv6SgFT7HNMbJr1rgOUhM%3D With nearly 15 combined years of experience in customer support, recruiting and operations/project management, I feel well equipped to handle any challenge that may come my way. I invest myself passionately and wholeheartedly in all of the business ventures that I have the opportunity to be a part of, with the motto that, if I don't immediately possess the right answer, I have the resources to find it. As a naturally empathetic person with a solutions-oriented attitude, I am able to relate to both customers and team members alike, allowing them to feel comfortable and understood, and to address any concerns with the best possible resolution for all parties involved. I am known for my exemplary work ethics and dedication, insightful perspectives, superior communication strategies, keen eye for trends and details, and excellence in customer care. I am proficient in all Microsoft applications, Zendesk, Mailchimp, and a variety of other applications, and as a rapid and self-led learner, am able to efficiently learn new systems with minimal instruction. In addition, I consider myself an expert in building and maintaining healthy business relationships and an all around operations support expert! Allow me to make your business my biggest passion!

    Groups: Pro Customer Service

    $25.56 /hr
    5,821 hours
    5.00
  9. Leilani B.

    Leilani B.

    Pro Customer Service/Call Center and Admin Tasks

    Philippines - Last active: 14 hours ago - Tests: 7

    More than 8 years of Call Center & Admin work. Inbound/Outbound: Sales, Customer Service, Collections & Risk Management. Expert in Virtual Assistance, Chat/Email/Phone Support, Tickets, Research & Leads Verification. *Real Estate Industry *Health/Life Insurance *Call Center Industry *Training/Education *IT Products *Banking Industry CRMs/Tools Used *Zendesk *Zoho *Cloudia *Surancebay *Salesforce *Sugar *MS Outlook *Visio *Prezi *Google Docs *Freshdesk *Lime Light *GoDial *Ring Central *Fleetmatics *Phonevite *Acceptpay *Engin *LiquidPlanner

    Groups: Pro Customer Service

    $8.00 /hr
    3,404 hours
    3.92
  10. Leo Centina

    Leo Centina Agency Contractor

    QA Specialist / Email - Chat Support / Customer Service Representative

    Philippines - Last active: 14 hours ago - Tests: 6

    I have worked in a Call Center company for more than 6 years and this experience provided me a strong background on customer service and English communication skills. I was also promoted as a Quality Assurance Specialist and it allowed me to broaden my skills in people management, customer satisfaction and coaching skills. As QA Specialist, I was trained to perform tasks that require strong analytical skills, coaching skills, report presentation and analysis using MS Excel.

    Associated with: People Connect

    $11.11 /hr
    5,453 hours
    4.98