Zendesk Developers & Programmers

Browse Zendesk job posts for project examples or post your job on Upwork for free!

Zendesk Job Cost Overview

Typical total cost of Upwork Zendesk projects based on completed and fixed-price jobs.

Upwork Zendesk Jobs Completed Quarterly

On average, 51 Zendesk projects are completed every quarter on Upwork.

51

Time to Complete Upwork Zendesk Jobs

Time needed to complete a Zendesk project on Upwork.

Average Zendesk Freelancer Feedback Score

Zendesk Upwork freelancers typically receive a client rating of 4.76.

4.76
Last updated: July 1, 2015
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  1. Irena L.

    Irena L. Agency Contractor

    Customer Success Manager, Translator- IT / EN / RO

    Romania - Last active: 1 day ago - Tests: 16 - Portfolio: 2

    I am a bilingual (Romanian-Italian) Account Management and Customer Service professional with project management and leadership skills. When you decide to hire me you hire someone that will be loyal, trustworthy, will go above and beyond the call of duty constantly. You'll have a team player, dedicated towards the success of your business with the experience necessary to be an A+ team member, with over 10,000 hours worked on oDesk so far and 8 years Customer Service and Account Management experience. I'm a law graduate, fluent in English, Italian and Romanian, I'm a fast learner, I'm independent, organized and I can work with little to no supervision. Do the right thing for your clients and hire someone who can cater to their needs and work towards their satisfaction 100% of the time thus increasing your sales and revenue.

    Groups: Lisnagol | DIRECT™, Pro Customer Service

    Associated with: Upwork

    $19.44 /hr
    10,303 hours
    4.99
  2. Andrey Sarapulov

    Andrey Sarapulov Agency Contractor

    Zendesk Consultant and Project Manager

    Czech Republic - Last active: 1 day ago - Tests: 10 - Portfolio: 5

    Experienced bilingual European based Zendesk Consultant and Project Manager with 8000+ upwork(ex-odesk) hours with background in Robotics & Business. Self taught Front End Developer (HTML, CSS, JavaScript, jQuery, underscorejs, handlebarjs) with experience in Zendesk Help Center customisation, Zendesk app development, Zendesk API and Google Scripts. Familiar with all aspects of Zendesk including configuration, optimisation and integration with external systems. Over the last 5 years I was involved into all sort of Zendesk projects starting from single Agent instances going up to complex large implementations which cover: - Help Center customisations - Zendesk app development - migrations - integrations with other systems - process design and optimisation - account health check etc. For the last 3 years I am heavily involved into Project Management areas helping small and mid size business from variety of industries to accomplish their goals. Projects I been involved into covered - Customer Service organisation - Launching new business and startups - Developing processes for Support, Service - Custom development projects (front-end, back-end, widgets & apps, web services) - Processes optimisation and improvements etc. Being self taught Front End Developer I build a number of Zendesk Help Center designs, Zendesk Apps, Google Script driven web services. Also, managed and consulted other front end developers on Zendesk related areas. I am familiar with technologies likes: - HTML - CSS - JavaScript and jQuery (including AJAX) - underscorejs & handlebarjs - Google Scripts Tags: zendesk, project management, front end developer, HTML, CSS, JavaScript

    Groups: oTranslators, Pro Customer Service

    Associated with: Andrey Sarapulov [company]

    $25.00 /hr
    8,230 hours
    5.00
  3. Arthur Jhon Alipante

    Arthur Jhon Alipante Agency Contractor

    Sales and Support Agency Manager

    Philippines - Last active: 5 days ago - Tests: 3 - Portfolio: 1

    I am currently serving as a Customer Support specialist at gTeam FZ LLC providing valuable phone, chat, and ticket-based assistance in business software solutions in the fields of Human Resources and Payroll Management, Profitability and Cost Management Solutions, Mobile Field Service and Workforce Optimization, Portfolio and Management Solutions, and Enterprise CRM Solutions. I have also heavily engaged in the same position in providing Platinum Support in the same fields. I am also an Agency Manager at The Philippine American Life and General Insurance Company (Philam Life), a Health Benefit Agent at Maxicare Healthcare Corp., and a Heath Counselor at Caritas Health Shield, Inc. I am also the Managing Director of Spring Events and Productions Group Inc. with heavy Sales and Marketing experience for consumer and enterprise customers, as well as thoroughly handle after-sales support to all clients. I have previously served as a Software Engineer for over 5 years with Lexmark Research and Development Corp., responsible in the delivery of both Mac applications and Linux print driver software for Lexmark International, Inc., as well as fulfilled a leadership role to lower support tiers of the CSSC group which handle global consumer and enterprise customers of the company, with concentrations on US and EMEA customers to which our business are very relevant. I have also previously served as an Operations Manager of HardShop Labs LLC, with the responsibility of technical, management, staff, and business leadership of SEO specialists that deliver Quality Backlink Building and Article Writing. This experience has provided me early but timely experience in managing on-site and remote workers in meeting the company's vision.

    Groups: Pro Customer Service

    Associated with: Spring Events and Productions Group Inc.

    $20.00 /hr
    1,272 hours
    5.00
  4. Kristine D.

    Kristine D.

    Experienced Operations Manager for Global Support Teams

    United States - Last active: 5 months ago - Tests: 7

    Over Twenty years of management experience including operations, team, and project management. My expertise is in managing policies and processes to ensure their effectiveness and creating strategies to improve productivity and efficiency through strategic business analysis. My most recent contract celebrated improvements in the following areas: 80% increase in productivity 48% increase in quality 49% increase in customer satisfaction This was accomplished through a multi-layer approach, which included steps such as creating a quality assurance program to measure average handling times and adherence to policies and practices. Through this I could identify areas of opportunity so that corrective measures could be put in place where needed. It also included setting expectations and agent accountability and creating training programs and resources so agents could reach and ultimately maintain their goals. Current policies were also analyzed to determine their effectiveness. And, changes were made to add value and provide a better overall customer experience. My employment history speaks to my extensive and diverse work experience, and, I recommend that you review this for additional information on what I can bring to you and your team. And, if you're looking for someone who has a proven track record, and is hardworking, honest, reliable, and long term, then I hope you place my application at the top of your list.

    $24.44 /hr
    8,197 hours
    5.00
  5. Ariadne Sanders

    Ariadne Sanders

    World-Class Customer Service Leader/Professional Transcriptionist

    United States - Last active: 1 day ago - Tests: 12

    I have over 7 years of world-class customer service experience including IT, retail sales, and account management. During my Upwork tenure I have provided superior phone, chat, ticket, and email support, mastering applications such as Zendesk, Authorize.net, Magento, Olark, X-Cart, PayPal, and ShipStation. Utilizing these applications I have processed orders and returns, issued refunds, applied discounts, adjusted orders, updated customer info, researched customer buying history, analyzed abandon cart data, and much more. In addition to the above, during my career I have mastered programs such as Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Google Drive, and Salesforce. I have learned to harness the power of these programs to create stunning proposals, draft newsletters and promotional emails, create product presentations, analyze customer data, and document customer interactions. As a self-starter and top rated freelancer I possess all the necessary skills to make a positive impact on your business from day one. My time management and attention to detail allow me to efficiently complete tasks on schedule. Furthermore, my leadership and integrity demonstrate my ability to be a positive role model to other team members. I am a talented, enthusiastic team player happy to help you in any way I can.

    $25.56 /hr
    4,319 hours
    4.99
  6. Muhammad Zafar Sheikh

    Muhammad Zafar Sheikh

    Expert in Customer Service/Support

    Pakistan - Last active: 1 day ago - Tests: 12

    My ultimate objective is to work as a Customer Support Manager or Administrative Manager, handling key responsibilities in improving customer experience and developing internal processes. Why Choose Me: * More than 14 years of total professional experience of working in multinational companies. * Worked for more than 2 years in a managerial capacity as an Assistant Manager Finance. * 4 years (8000 hours) of Upwork experience working in customer & technical support. * Perfect 5-Star feedback on all 18 completed jobs.

    $10.00 /hr
    7,922 hours
    5.00
  7. Czarina katrina D.

    Czarina katrina D.

    Upwork - Elance Recruiting Team Lead - CSR Team Manager - Trainer

    Philippines - Last active: 1 day ago - Tests: 11 - Portfolio: 1

    I am a Recruiter/ CSR Team Manager/ Trainer specializing in the development and management of GLOBAL VIRTUAL TEAMS. I've worked/ working with the best companies here in Upwork - Global Hires, gDev and Upwork itself. I see to it that Recruitment targets are met by: Developing recruitment plans Creating technical and culture-fit job descriptions Sourcing the best candidates Ensuring tests are current and applicable to the job Assisting in on-boarding Making Hiring Managers happy! Note: My oDesk video is about my Customer Service experience, please view my work history and feedback to get an idea of my recruiting expertise

    Groups: Pro Customer Service

    $20.00 /hr
    11,213 hours
    4.90
  8. Ma Gliceria Villeza

    Ma Gliceria Villeza

    Web Research Specialist, Data Analyst, Customer Service Team Leader

    Philippines - Last active: 2 days ago - Tests: 9 - Portfolio: 7

    I have 10 years of Customer Service experience, been a team leader and now a freelancer who offers quality services at reasonable cost. ** Customer Service/Support (Email, Phone) ** Web research ** Data Analysis ** Data Entry/Data Collection ** Post content on web blogs ** Inventory/Shipping and Logistics ** Email handling ** Order processing ** Use of Microsoft Office, Mfg-Pro system, Zendesk, Wordpress, GoogleDocs, Producteev, Smartsheet, Sage50, Lotus Notes, Dropbox, LeadInsite, StatCounter, LinkedIn, Rapportive, Mailtester, Registercompass, Netpeak, Godaddy, Ahrefs, TBSolutions, Domaintools With strong analytical and communication skills. Able to work independently in an ethical manner, result-oriented and values time .

    $5.56 /hr
    3,762 hours
    5.00
  9. Michelle Decker

    Michelle Decker

    Community Management, Recruiting and Customer Support Extraordinairre

    United States - Last active: 1 day ago - Tests: 9

    *Please see me featured in the Upwork, Happy Customers, Successful Companies ebook, on page 19: https://pages.upwork.com/rs/elance/images/Happy-Customers-Succesful-Companies-Ebook.pdf?mkt_tok=3RkMMJWWfF9wsRokuKjAZKXonjHpfsX%2F6%2BgrW6%2BwlMI%2F0ER3fOvrPUfGjI4ATsZgI%2BSLDwEYGJlv6SgFT7HNMbJr1rgOUhM%3D With nearly 15 combined years of experience in customer support, recruiting and operations/project management, I feel well equipped to handle any challenge that may come my way. I invest myself passionately and wholeheartedly in all of the business ventures that I have the opportunity to be a part of, with the motto that, if I don't immediately possess the right answer, I have the resources to find it. As a naturally empathetic person with a solutions-oriented attitude, I am able to relate to both customers and team members alike, allowing them to feel comfortable and understood, and to address any concerns with the best possible resolution for all parties involved. I am known for my exemplary work ethics and dedication, insightful perspectives, superior communication strategies, keen eye for trends and details, and excellence in customer care. I am proficient in all Microsoft applications, Zendesk, Mailchimp, and a variety of other applications, and as a rapid and self-led learner, am able to efficiently learn new systems with minimal instruction. In addition, I consider myself an expert in building and maintaining healthy business relationships and an all around operations support expert! Allow me to make your business my biggest passion!

    Groups: Pro Customer Service

    $24.44 /hr
    5,601 hours
    5.00
  10. Christine P.

    Christine P. Agency Contractor

    Professional Virtual Assistant, Customer Service, and Support rep

    United States - Last active: 1 day ago - Tests: 4 - Portfolio: 1

    In the past 16 years of work, life, and educational experiences: as a Customer Service, Sales, and Support Representative (by phone, email, ticket, messaging, and fax both B2B and residential), Lead Generator, Student of Marketing Management, and Mom, I have acquired many skills: Microsoft Office, building databases of decision makers, closing a sale, internet research, importance of time management, patience, and more... I am looking forward to our future endeavors, so just let me know exactly how I can help you make your company more profitable. A long term position is preferable, but definitely NOT a deal breaker. As your Professional VA FreelancerI am here to help put you and your company's best foot forward. Being an at home VA Freelancer is my full-time career and I will work hard for you.

    Associated with: oDesk Payroll, ToDoListDone

    $14.00 /hr
    5,162 hours
    5.00