mark jason alcala
Customer Service, Writer, Programmer, Admin/Office Support
My more than ten years banking career has given me the skills to be an all-around customer service professional; I handled email, phone and had direct interaction with clients to provide them with their banking needs, answer their queries as well as resolve complaints. Through the preparation of various reports and documents, the job has likewise given me the venue to pursue and exercise my writing skills.Regrettably, it left me no time to engage in my other passion - programming. I am now directing my efforts to address my technological lag, I am now currently studying Wordpress, SEO, HTML and other skills that I deem relevant today. My ideal work would be a job that allows me to develop my writing or programming skills, or utilize my existing skills with customer service and office work.
Please find below a brief summary of my past duties as well as skills that might be relevant to your job posting.
COMMUNICATIONS / WRITING / CUSTOMER SERVICE
Experienced in customer service whether in email, phone, or actual face-to-face product selling or complaints handling
Email handling experience – answering to clients' queries, follow up on sales leads, drafting and sending official bank response to customer complaints
Handled write-ups, document preparation especially those of sensitive nature, where tact and the correct choice of words is important
With exposure to creative writing during college having attended writing seminars conducted at Silliman University
PROGRAMMING / IT SKILLS
Developed sofwate portion of interface for measuring light intensity as college thesis (using BASIC programming), 1996
Developed automated loan application monitoring system as project paper during BPI's Officership Training Program (using Fox Pro - self taught in two months), 1997
Developed customized spreadsheet to automate daily Cash-in-Vault computation/recording, 1999
Took crash courses in c++ programming, data structure, internet technology, 2001
Proficient in the usual office programs - microsoft word, excel, lotus word pro, spreadsheet
Currently training on SEO, HTML to update/upgrade my skills on the current technological setting, skills that went unused during my banking career