Administrative Support Professionals

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mark jason alcala

mark jason alcala

Customer Service, Writer, Programmer, Admin/Office Support

Philippines - Tests: 7

My more than ten years banking career has given me the skills to be an all-around customer service professional; I handled email, phone and had direct interaction with clients to provide them with their banking needs, answer their queries as well as resolve complaints. Through the preparation of various reports and documents, the job has likewise given me the venue to pursue and exercise my writing skills.Regrettably, it left me no time to engage in my other passion - programming. I am now directing my efforts to address my technological lag, I am now currently studying Wordpress, SEO, HTML and other skills that I deem relevant today. My ideal work would be a job that allows me to develop my writing or programming skills, or utilize my existing skills with customer service and office work. Please find below a brief summary of my past duties as well as skills that might be relevant to your job posting. COMMUNICATIONS / WRITING / CUSTOMER SERVICE Experienced in customer service whether in email, phone, or actual face-to-face product selling or complaints handling Email handling experience – answering to clients' queries, follow up on sales leads, drafting and sending official bank response to customer complaints Handled write-ups, document preparation especially those of sensitive nature, where tact and the correct choice of words is important With exposure to creative writing during college having attended writing seminars conducted at Silliman University PROGRAMMING / IT SKILLS Developed sofwate portion of interface for measuring light intensity as college thesis (using BASIC programming), 1996 Developed automated loan application monitoring system as project paper during BPI's Officership Training Program (using Fox Pro - self taught in two months), 1997 Developed customized spreadsheet to automate daily Cash-in-Vault computation/recording, 1999 Took crash courses in c++ programming, data structure, internet technology, 2001 Proficient in the usual office programs - microsoft word, excel, lotus word pro, spreadsheet Currently training on SEO, HTML to update/upgrade my skills on the current technological setting, skills that went unused during my banking career

$4.44 /hr
0 hours

Gina Gavino

Gina Gavino

Virtual Assistant/ Human Resources Admin Support

Philippines - Tests: 1

I have worked in a Real Estate company for almost 2 years. I am experienced in the area of Recruitment, Compensation and Benefits and Employee Relations. Also, I have proposed various ways to maximize the potentials of the employees for the company's benefit as well like having the IT Department develop a database program for our clients and employees records. Currently, I am managing my own travel agency with the help of my business partners. I believe my experiences are advantageous in delivering outstanding results to help your company grow.

$5.56 /hr
0 hours

Atif Sajjad

Atif Sajjad

Researcher / Customer Support / Admin / Virtual Assistant

Pakistan - Tests: 13

I am having customer services experience in which i have done data entry, resolve postpaid billing issues , ticket logging, online web chat with customers, front desk operations and back end operations and i have operated MS office application like Ms Project and Ms Visio. - PDF Conversion - All Types of Data Entry - Research - Document conversion - Email Handling - Typing - Other - Administrative Support - Office Management - Customer Service - Product Data Entry

$3.00 /hr
0 hours

Karren Kristy T.

Karren Kristy T.

Quickbooks Tech Specialist / Data Analyst / Admin Support

Philippines - Tests: 3 - Portfolio: 5

My Goal is to deliver the Best Client Satisfaction Results with a Smile. QUICKBOOKS is my field of expertise. Ive been working and using Quickbooks for the past 5 years already with General Knowledge and every Workarounds of it. Experience wise I have worked Overseas, i became a Manager of a well known Fast Food Company in the Middle East. Im the type of Woman who is Strong and Smart from the inside and Empathizes well too. I have the Guts to face on Huge Challenges in front of me, works Independently with minimum supervision. handles stress and obstacles with composure and grace. adapts well from Quick changing environment. a team player, communicates 24/7 with my Clients ,able to manage a team and Works with Integrity, diligence, camaraderie and Most Especially Lives by my Good Principles in Life. My Fields of Specialization: Pro Advisor/ Customer Rep/ Technical Specialist for QUICKBOOKS - Provides tutorial support on the accounting software called QuickBooks by making sure that clients are provided with the best knowledge on how to get start right with their business. - Suggests and recommends the best additional product customer can avail through consultative selling. - Interacts with customers to provide information in response to inquiries about products or services, helps troubleshoot their electronic units, (e.g. DVD, Blu-ray, HT systems, Laptop, TV and Printer,) - Process payments with Payroll and handle & resolve complaints. - business applications that includes money out transactions, (accounts payable) and money in transactions (accounts receivables) - setting up Online Banking that includes downloading transactions from your Financial Institution. - template customization for Invoices, Estimates and Sales Orders. Data Analyst on a Back Office Firm - Perform data analysis and facilitate in delivery to all end users. - Supervise all client issues and coordinate with managers and supervisors and facilitate in deliverables. - Perform audit on data and resolve business related issues for client base. - Maintain and escalate issues to lead analyst if required.

$7.78 /hr
0 hours

Carol Krisher

Help Desk/Desktop Support/Network Admin

United States

To enhance an employer’s business by utilizing my skills, training abilities and to broad my knowledge in the area of Information Technology and Network Administration.

$16.67 /hr
586 hours

Pavlina Petrova

Pavlina Petrova

Customer Service and Admin Support | Airbnb Support | Content Writing

Bulgaria - Tests: 11 - Portfolio: 15

I have 6 years of Customer service and Sales experience in the hospitality industry (Bulgaria, Europe) and another 2 years of remote working experience on Upwork, providing virtual assistance and administrative support to various clients. I`ve worked as a Receptionist and as a Sales and Marketing manager in various 4* and 5* hotels in my country and am experienced in: * Providing customer support to clients via phone and e-mail * Selling products and services to clients via phone, email and through online channels * Making reservations via phone and email, organizing accommodations and events * Working with OTAs (Airbnb, Booking.com, Expedia.com, GDS etc) – loading and maintaining info and rates, processing reservations, tracking payments and commissions * Maintaining contacts with corporate clients and travel agencies * Training, supervising and coordinating staff * Writing articles on various topics related to the hospitality and travel industry I enjoy working with people, I have a strong passion to the hospitality and travel industry and am looking for long-term remote opportunities in these fields.

$20.00 /hr
1,285 hours

Yayeen B.

Yayeen B.

Expert & Experienced Administrative Assistant

Philippines - Tests: 12 - Portfolio: 27

Prior to joining Upwork (formerly oDesk) in 2009, I have worked as an Executive Assistant to the Chairman of a group of service companies for more than 8 years which provided me a great amount of exposure with the operations of various business industries. These exposures enabled me to become a multitasker and well-versed in terms of writing and editing business correspondences, researching of information relative to the business, analyzing proposals, developing marketing strategies, general transcription and other administrative support functions. I am seeking opportunities which will enable me to apply learned skills to job settings and achieve learning, mastery and efficiency by keen observation, team playing and competent execution of actions called for. I also look forward to acquire beneficial work experience, continue learning and master skills by being an effective, cooperative, competitive and efficient member of a working team.

$8.89 /hr
20,894 hours

Irly B.

Irly B.

(SEO), Researcher, Data Entry, VA,

Philippines - Tests: 1

Hi! I'm Irl, thank you for checking out my profile! I am detailed and thorough professional with over 5 years of administrative experience. If your looking for someone to handle your CMS, database management - you came to the right person If you are a company that is looking for someone to manage you social media accounts. I'm the person you need to work with! In today's fast changing online environment, its all about social proofing. If you are a company who is looking for some Administrative Task, Data Entry, Web Research, Lead Mining/Lead Generation, Email Marketing, you want a mix experience plus competitive pricing - and I understand that. But, you get what you pay for, so if my rates don't meet your needs, let's talk I'm Familiar with Microsoft applications(Word, Excel, PowerPoint), Google Docs spreadsheets, WordPress. So if you feel that I can help you, Let's chat - I look forward to speak with you soon.

$5.56 /hr
6,031 hours

Hasan Aftab

Hasan Aftab

HR / Non Technical Project Management Expert and Recruiting Titan

Pakistan - Tests: 11 - Portfolio: 9

I am a Human Resources professional with 8 years of experience in different HR functions that include: Technical and non-technical recruiting Performance Management Project / Team Management On Upwprk I have had extensive experience (11,000+ hours billed) working with my long term clients on the following projects: Mapping processes for HR functions Automating HR functions Internet Marketing Compliance Leading and managing the compliance team Project Planning of internal projects for compliance department Project Management Developing performance metrics for different business functions Performance Management Technical Recruiting which is my core expertise Feedback 360 system development I consider myself to be an 'instinctive" recruiter with a knack for identifying and sourcing the best possible candidate for any role. If you are looking for quality deliverable with a quick turnaround time then I am your man!!!

$11.11 /hr
13,697 hours

Sourabh Aryabhatta

Sourabh Aryabhatta

CreateSpace | IngramSpark (POD) | Kindle | EPUB Publishing Expert

Bangladesh - Tests: 20 - Portfolio: 20

I have over 5 years solid experience in typsetting, formatting & converting books for the following stores. ★ Amazon CreateSpace (Paperback) ★ Amazon Kindle Direct Publishing ★ Apple iBookstore ★ BookBaby ★ Barnes & Noble ★ IngramSpark (POD) ★ Smashwords (Premium Catalog) What will you get from me? ✿ Strong Communication ✿ Fluent English Speaking ✿ Self-Publishing Assistance ✿ Urgent Delivery (if needed) ✿ Professional Quality Book that sells! Why me? ✔ Certified Book Publishing Expert ✔ 30%+ long-term clients with 85% recommendation ✔ Completed 280+ projects with a success rate of 100% ✔ Scored top 10% in CSS Test, top 20% in HTML Test

$25.00 /hr
2,522 hours