Diana Rose Elardo
Customer/Tech/ Chat Support | Collection Specialist | Admin Task
Hello my name is Diana Rose Elardo, I am 30 years old, I have more than 8
years of experience in Customer Service, Accounts Receivable, Technical,
Chat and Email Support. I have worked for some well-known call centers such
as NCO, Stream Global Services, APAC Contact Center, Advance Contact
Solutions, West Contact Solutions and Teletech for projects like Amazon.uk,
Xbox, Verizon DSL, HP Printer, T-Mobile, Sirius XM, Telstra and Brady.
• Excellent analytical and problem solving skills, good decision making skills
• Effective verbal and listening skills.
• Keen observer, strong attention to details, can work with low to zero supervision, and can work gracefully under pressure.
• Proficient with SAP, Oracle and GetPaid tools for collection process
• Handled Supervisory Calls and Cases
• User of Skype and Go to Meeting for Client Reviews/Meetings