Administrative Support Professionals

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  1. Mary Guendoline Arellano

    Mary Guendoline Arellano

    Customer Support Professional

    Philippines - Last active: 16 hours ago - Tests: 1

    To be able to work and participate in offering quality performance for the improvement of service to clients. • Hardworking, self-motivated and with good sense of organization • Understand, meet and exceed internal and external customer expectations to creative positive impact • With sense of urgency and commitment to service excellence • With comprehensive knowledge in sales and negotiation skills • With ability to identify, analyze and anticipate problems and develop solutions and is able to handle objections appropriate • Embraced change and innovation and initiative new and improved ways of working • With intention to treat the business and the organization like it was one’s own • With ability to organize, convey, listen to and comprehend information, ideas and data clearly and concisely in both written and oral form including presentation with the use of appropriate media.

    $11.11 /hr
    1,555 hours
  2. Ashok Sharma

    Ashok Sharma

    Senior QA

    India - Last active: 16 hours ago - Tests: 2 - Portfolio: 1

    From last 5 years, I am working as a QA Engineer on Web based applications. Right now, I am working as freelancer looking for full time job. My core competency lies in complete and end-to-end testing of software projects and products, and I am seeking opportunities for long term relationship. QA Skills Proficient in: 1. Quality testing of software in line with CMM Level 5 standards and Brand rules. 2. GUI Testing, Web Testing, Database testing 3. Defect / Bug tracking, reporting and resolving. 4. Test case reviews for other testers. 5. Release testing, Sanity testing, Integration testing and Regression Testing. 6. Manual Testing & Black Box testing strategies. 7. Writing Test scenarios, Test cases and execute them. 8. US Payroll / Benefits in Health and Welfare Domain. Technical Skills Proficient in: 1. CMS Tool : Magento, SharePoint 2007 2. Testing Tools : ECHO, GUI, Litmus 3. Bug Reporting tools : Microsoft Visual Studio Team System (VSTS), Rally Dev, SPIRA, JIRA WORK EXPERIENCE: HCL Technologies Last designation: Senior Test Engineer. Hewitt International Services India (Pvt.) Ltd. Last designation: Senior Test Analyst. I am using following process for software testing. 1- Write Test Scenarios 2- Write Test Cases 3- Execution of Test Cases 4- Create defect report Testing levels used: 1- Black box (functional, cosmetic and GUI based issues) 2- Grey Box (verify database as well) 3- Business Logic (sometimes need to verify log files if necessary) Documentation (Documents prepared): 1- TestScenarios 2- TestCases 3- DefectReport TESTING SERVICES - Website Testing - Manual Testing - System Testing - Business Testing - Platform Testing - Compatibility Testing - Data Testing - Database Testing - Localization Testing - Functional Testing - Usability Testing - Code Reviews - Cross Browser Testing DOMAIN EXPERTISE - Finance - Healthcare - Business Process management - Travel - Mobile - E-commerce - E-Learning - Gaming - Social Media - Content Management system - Auctions

    $13.33 /hr
    3,185 hours
  3. Susana Panganiban

    Susana Panganiban

    Social media consultant/VA/expert researcher data entry provider

    Philippines - Last active: 2 days ago - Tests: 2

    I have a wide variety of skills that I am able to provide my clients. . Knowing exactly what the end user wants and needs results in a quality product. My main focus is social media, and search engine optimization to make these tools work even better. I use a combination of Twitter, Facebook, and blogs (I recommend Wordpress) to increase traffic to a site and build engagement with potential and current customers. Everything I do when it comes to social media and blogging takes into consideration the effect it has on search engine rankings. Using these tools can help you expand your reach, and improve your search engine rankings.

    $3.33 /hr
    887 hours
  4. Ellaine H. Fabiolas

    Ellaine H. Fabiolas

    Virtual Assistant/ Administrative Aide

    Philippines - Last active: 2 days ago - Tests: 3

    After my 2 year course I applied in different hospital institutions but none of them responded in my application. This lead me to frustration, I really thought I could find related jobs that would lift me up from being a working student serving families just to be in school yet I found my self applying in different industry: it was Selling/ Marketing, at first it was hard to accept that I graduated 2 years but my work is the same with those who are high school graduates. In order to live I accepted the challenge and I find my self growing in this industry. I met different people with different way in approaching your products. Some were afraid to entertained and others are happy that we talked to them and introduce our products. In this kind of work I learned that standing for so many hour is the key to earn more, quite tiring but its the fact that we need to accept. Sometimes I feel so bored and confused but through praying , all is cleared. After a long wait, my mother: a worker in mayor's house was asked to let me work in her office.This was the start of my happiness working in an office. I was hired in the Office of the Municipal Mayor as Administrative Assistant II for 2 years. I am in charge of receiving and filing of documents. I am the staff who directly contact with clients to assist them in their needs specially in getting working permits,certificates and affidavits to be signed by the Mayor. I also had a special task which is to process reimbursement papers of the different projects and donations wherein I monitored it in different departments to ensure that it is processed fast. Our office also had its outreach program to remote areas wherein we deliver different kinds of services like getting personal data of those couples who are living in together for 5years and up so that their relationship will be legalized.We also give free check up for residents and give them free medicines funded by the office.This was one of the best worked experience I had cause I learned government processes which also led me to help people in serving our nation by my own ways.Working as Job order/contractual in a government is not that easy,no work no pay no benefits at all. Sometimes our toil is not paid and salaries were delayed. So I decided to left and be back in Selling industry. I was hired by an agency to work for their client as Sales Consultant, the company(their client) also send us in their main office to be train and to know their products well.Yes, it was successful and we opened the new store in a mall wherein I was pointed as Assistant store head / OIC ,same rate but more responsibility added. This experienced helped me a lot since we are paid above minimum and all overtimes were paid. but then I decided to resigned and study a bachelor's degree, this time I will reach for my dream no matter what it takes . There is nothing IMPOSSIBLE , cause the word itself says 'IM POSSIBLE'.

    $3.60 /hr
    152 hours
  5. Jackie R.

    Jackie R.

    Customer Service Pro | Content Writer | CV Writer | ESL Teacher

    Philippines - Last active: 1 month ago - Tests: 7 - Portfolio: 2

    - Highly organized, extremely dedicated, results-focused, and detail-oriented professional with over 3 years of solid customer service and sales experience in the BPO Contact Center industry. - Skilled at crafting personalized resumes and cover letters for clients in various fields / industries (client base: US, NZ, AU) - Skilled at various administrative tasks such as email management, research, documentation and reporting, transcription, appointment setting, and data entry

    $8.00 /hr
    642 hours
  6. Kristianne Legaspi

    Kristianne Legaspi

    Medical and General Transcriptionist. Data Encoder. Article writing

    Philippines - Last active: 7 days ago - Tests: 5

    Over the the years I have developed and eye for details, efficiency in fulfilling the requirements of clients through initiating clarity in communication upon receiving the assignment. My experience in data entry such as medical and general transcriptions, reviewing patients' medical records, article writing and editing, require accuracy, which denotes that I am reliable in providing precise results. I seek new opportunities to contribute to the productivity and development of my skills and to the advancement of my client's interests as well.

    $7.00 /hr
    257 hours
  7. Tahaj-wayne Vaz

    Tahaj-wayne Vaz

    Experienced Customer service Representative

    Jamaica - Last active: 1 day ago - Tests: 6

    I possessed more than 3 years of progressive experience in customer service with My role includes Multitasking and troubleshooting customer's issues while chatting with 2 customers simultaneous and taking phone calls when needed. I was awarded agent of the month on several occasions. I currently have a High School Diploma and now pursing tertiary education in the field of engineering.

    $5.56 /hr
    553 hours
  8. Jen Knight

    Jen Knight

    Owner - acLink Social - Small Business Social Media Management

    United States - Last active: 16 hours ago - Tests: 1

    Small Business Social Media Marketing and Business Development services. Working closely with local business owners and associated personnel to develop a successful marketing plan that fits the unique qualities of a company's budget, target market and/or end goal sales structure. Services extend to consulting and education of proper techniques of various social media platforms. Services include but are not limited to: - Social Media Marketing Development - Digital Platform Consulting - Community Relations Development ( Utilization of local resources to drive higher rates of quality engagement/sales) - Real Time Social Media Engagement - Email Marketing - Customer Service Relations - Administrative Assistant (as needed) I have the pleasure of working within a few different industries. Each owner and industry proving to have it's own unique challenges. While the company is fairly new, I have been in and around the Marketing/Public Relations industry of Oklahoma City for a few years now. Having built a strong connection with fellow industry peers, I am able to more effectively meet the requests of my clients or guide them towards a reputable solution. Marketing and Public Relations prove to work most effectively for both professionals and clients when solid resources are available. I especially enjoy working closely with local small businesses because I am given the unique opportunity to continue the growth of Oklahoma City.

    $14.00 /hr
    110 hours
  9. Sarah jane M.

    Sarah jane M.

    Customer Support/Phone Support

    Philippines - Last active: 1 day ago - Tests: 2

    I have extensive experience in customer service and phone support. I work quickly but have never failed to prioritize quality. Most of the jobs in the past are related to Research and data entry, data scraping, Executive virtual assistance, Database management, wordpress management, Word processing and spreadsheets, Email and calendar management and travel planning and management.

    $4.00 /hr
    587 hours
  10. Charaiss Ann Gonzales

    Charaiss Ann Gonzales

    Experience Customer Service/Technical Support Specialist

    Philippines - Last active: 1 day ago - Tests: 2

    For the past seven years I have spent my career on a Business Process Outsourcing specializing in Technical Support/Customer Service (e.g. Internet Connectivity, Telephony and Cable, Products Specs and Email/Chat Support), I started as a humble Customer Service Specialist then had been trained and transferred as a Technical Support agent in where I've been molded, enhanced, learned, and gained experience not only in terms of products specialization but as well with customer interaction. I've been doing some side works on my off shift hours, I spent my time doing a part time work as a virtual assistant, a bit of audio/video transcriptions, data entry and as a part time online English tutor for Japanese, Korean and Chinese students, through this I learned a lot, develop my skills and gained more experience not only in the field of Customer Service/Technical Support but also doing other jobs specializations. I have spent thousands of hours on phone interactions, chat support, online assistance and email escalation with US, UK and Australian customers as a Customer Service, Technical Support Specialist and as a Virtual Assistant, also phone interactions with Japanese, Chinese and Koreans being an online English teacher. I'm very familiar with English grammar and usage and have no trouble adapting to various style guides. Since I opt to leave the corporate world and start anew, along with me is my skills, learning and experience gained throughout the years of working on a BPO industry.

    $3.33 /hr
    2,274 hours