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Complaint Management Upwork freelancers typically receive a client rating of 4.59.

4.59
Last updated: September 1, 2015
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  1. Angelyn C.

    Angelyn C.

    Administrative Assistant, Virtual Assistant, Customer Care Asscociate.

    Philippines - Tests: 3

    A Registered Nurse. I've worked in Dubai for 1 year as an Administrative Assistant. I provide assistance to staff in handling special projects,managed the booking for Hotel & Air ticket, I'm responsible to make the payslip and I also act as an accountant. Prior to that, I also worked in a Call center Company as a Customer Care Associate for almost 2 years. I've research problems, answer questions and offer solutions. Handles a lot of phone calls and spends time entering data into a computer. Some requests are handled through e-mail. WIth in 6 months of working there, they appointed me to be the POC (Point of Contact) in the account. I'm the one who's responsible for Supervisor Call. We also do upsell. Here are my qualifications:  Knowledgeable in using MS Office(Word, Excel & Power point)  Can work with minimal or no supervision.  Relates well to people.  Quick Learner.  Organized.  Trustworthy and reliable

    $4.44 /hr
    31 hours
    0.00
  2. Stacy Sem

    Stacy Sem

    IT Business Analyst, Multilingual Project Manager

    Ukraine - Tests: 2 - Portfolio: 3

    Analyst/manager, possessing overall 7 years of experience. Experienced in delivering 27+ projects involving: Business process modeling and improvement, Data gathering and analysis, KPI definition and extraction, Elaboration of knowledge base articles, Delivering trainings to partners and customers. Interested in delivering great projects, exploring new domains and enhancing own proficiency in various analytic and management knowledge areas. Languages: English (Advanced), German, Russian, Ukrainian.

    $11.11 /hr
    0 hours
    0.00
  3. Samantha Condie

    Samantha Condie

    Experienced Customer Service/Sales

    Turkey - Tests: 4

    I worked for Bank of Scotland for 10 years, working up to management level and running my own branch for the final 3 years before my departure. I have experience in Customer Service Sales/Marketing Excellent Email/Telephone Manners Excell/Word Loans/Finance/Banking/Accounts. Problem Solving I am currently living in Turkey, whereI run my own business in tourism. I hold a TEFL teaching certificate to teach English and I am also studying towards a degree in Buisness/Accounting. Thank you in advance for any interest. Sam

    $8.00 /hr
    110 hours
    0.00
  4. Gracia May Pagayon

    Gracia May Pagayon

    Call Center Team Lead, Trainer, Customer Representative, Writer

    Philippines

    For the past 7 to 8 years, I have earned a lot of training, experiences and credibility in terms of whether being a customer care and sales representative to being a trainer, then in being a Team Lead. I am trained and experience in handing customers, in creating instructional designs, needs analysis and facilitating training, and moreover, experienced in handling a team and complex administrative task. I also have a background in writing because it has been my passion since early age, being a part of the University newspaper and now writing/blogging for women empowerment.

    $10.00 /hr
    0 hours
    0.00
  5. Maurice manueli O.

    Maurice manueli O.

    Customer Service Contractor with Medical and Transcription Background

    Philippines - Tests: 4

    Over the past 2 years, I have gained a range of skills and experience related to Customer Service and Medical Transcription, as well as familiarity with other office-based skills due to my past work as a CSR agent and a School Nurse. I am well-versed with Microsoft Office, primarily with MS Word and Powerpoint. Aside from these, I am also internet-savvy and have had numerous experience in doing both personal and business transactions online, so any project that could use said familiarity would be welcomed. I am a perfectionist at heart and would not accept a project offer unless I know I can complete it and do it well, timing and ability taken into full consideration. I am open to any contractual work within my scope of abilities but have to admit that my core competency lies in Customer Service, and am thus seeking opportunities with any related work, specifically with chat, e-mail, and other non-voice customer support. My prior CSR experience was for a call/voice-based account, and I would welcome any similar job offers if available, and the requirements set by the employer are within my capabilities. I have had no prior home-based work experience before, but I am familiar with the concept of outsourcing, I learn fast, know how to multi-task, and take initiative when needed even without prompting (although I would require guidelines so that I would know what not to do, as well as product knowledge materials if I am assigned to an account which would require said knowledge). Currently, I am looking for a part-time job to fit my weekends, preferably following eastern standard time in the U.S., in addition to my current full-time employment. I look forward to working with you, and please don't hesitate to contact me for further details.

    $5.56 /hr
    13 hours
    0.00
  6. Mark Ariel Salinas

    Mark Ariel Salinas

    IT Technical Sales with Networking experience

    Philippines - Tests: 4

    I'm a responsible, competitive and Creative person, i used to work as sales and technical personnel to a IT Trading company, my specialty is AutoDesk Product such as AutoCAD Design Suite and AutoCAD LT, I also handling Software and Hardware IT related product like Microsoft, Citrix, Cisco, HP and etc. both knowledgeable in Marketing and Technical aspects. I also work as Technical Support Representative in PLDT one of the leading TelCo in Philippines, I Support Technical problem and trouble shoot internet related problem for ADSL consumers, if you need help and support for IT Technical concern or marketing I'm you go to guy.

    $7.50 /hr
    2 hours
    0.00
  7. Melanie S.

    Melanie S.

    Escalations Specialist/Trainer/English Specialist/Virtual Assistant

    Philippines - Tests: 5

    BPO: Tech Support Agent - DSL internet/cable modem Real Time Analyst - call management, csr staffing Card Customer Support - collections, fraud, sales, chat service Escalations Specialist - inbound/outbound escalated call transfer, back office assistance, chat support, email rewards redeeming, account investigative solutions Tier II Team Support - new hire assessment, agent call quality, agent mentoring/assistance, product knowledge training, remote/side by, mock calls Jr Executive Assistant - administrative tasks, hosting duties Academe: English Proficiency Specialist - teacher for basic, intermediate and advanced students, communication excellence group class for foreign/local students and professionals. Real Estate: Virtual Assistant - Internal Sales Associate, Lead Generation

    $7.00 /hr
    0 hours
    0.00
  8. Astrid Z.

    Astrid Z.

    Total Office Support - with over 20 years work experience

    Portugal - Tests: 5

    Having worked in the hospitality industry and now in the Real Estate business, I am looking for additional opportunities, to expand my knowledge and to assist others! I am an effective and efficient worker, with attention to detail. Client satisfaction is obviously very important and one of my strong points, after having worked in multilingual environments. Native dutch, fluent in english and now living and working in Portugal, so working knowledge of the Portuguese language. My translation skills are based on my current work and life experience. Translating legal documents, property descriptions and travel articles.

    $16.67 /hr
    87 hours
    0.00
  9. Zhairyl Llanes

    Zhairyl Llanes

    Customer Service/ Sales Specialist

    Qatar - Tests: 2

    I am a professional Customer Service Representative/ Technical Representative/Billing/Data Entry and I can do any any administrative work for you and your business. I am also good as a Sales Representative doing inbound and outbound calls. I can also be your Call Center Agent that will call your customers either residential or business to business manner. I can work on any job that the employer will ask me to do. I will make sure to make the employer satisfied with my work to have a harmonious relationship with them. I will be loyal and dedicated to my job as a secretary or assistant. I am more than happy to work for any employer that treated their employee right and fair.I work in a BPO Industry for almost 5 years in the Philippines and I transferred here in Qatar, however I am working here in the restaurant as a Cash/ Admin and Audit Supervisor. The restaurant is very well known in New York. I was transferred to our head office as the Departmental Secretary of the Country Manager, which gives me an advantage doing administrative task with trust. I am confident to deal and make your company successful if you're going to allow me.

    $6.00 /hr
    0 hours
    0.00