Salesforce/ Business Intelligence/ CRM Professional
Last active: 8 hours ago
I am a qualified and experienced Salesforce CRM and BI professional working with one of world's largest IT services companies.
In my 10+ years of professional life so far, I have acquired great proficiency in working on multiple market leading tools and technologies across various domains for different clients worldwide. Am presently based in the US and have also worked in Europe and India.
With regards to technology domain - Salesforce CRM, BI (ETL, Data Warehousing, Reporting, Analytics) and Data Integration have been my forte. Have worked on several Salesforce CRM, BI and Data Integration projects of different complexities and scales.
With my expertise and experience, I can help you with -
- Setting up Salesforce in your organization (Profiles, Users, Roles, Security, Permissions etc.)
- Migrating to Salesforce from other CRM systems
- Customizing Salesforce to meet your organization's needs and improve productivity
- Developing SFDC Reports & Dashboards
- Creating business applications using Force.com
- Integrating Salesforce with other cloud based/on premise systems
- Implementing Reporting/Analytics system in your organization
- Building Data warehouse/Data marts for reporting
- Building/Customizing ETL Routines
- Consulting for CRM and BI projects/initiatives
My tools & technology stack includes -
CRM - Salesforce CRM, Force.com, Veeva CRM
Business Intelligence (BI) - Business Objects, SSRS, Cognos, Roambi, Salesforce Analytics (Wave)
ETL/ Data Warehousing - Informatica Powercenter, Informatica Cloud, Oracle PL/SQL, Datastage, SSIS
Database - Netezza, Oracle, SQL Server
Scripting - Linux/Unix
For last 4 years, I have been working on a global CRM system for my current client. This is one of the most complex and highly customized solution built on Salesforce platform so far. It is a system deployed across 85 countries with a user base of 20,000+. Deployed in 5 Orgs. Has both desktop and mobile versions of the application.
I have been involved since its original implementation. Performed all the profile configurations, user setup, security setup, workflow and approval process setup, reports/dashboards setup, integration with external systems, deployment in different countries, user training etc. Have also written complex triggers and visual force pages for this project.