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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,238 Customer service projects are completed every quarter on Upwork.

1,238

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.68.

4.68
Last updated: September 1, 2015
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  1. Sheryl P.

    Sheryl P. Agency Contractor

    Customer Service Support+Admin/SEO Support, Writer, Telemarketer

    Philippines - Tests: 7

    Over the last 6 years, I have been working for the virtual world, giving CUSTOMER EXCELLENT SERVICE with the WOW experience. I am seeking opportunities to be more competitive in the virtual world and to be able to do more. I am open to new projects and knowledge and always on the GO for every opportunity that comes in.

    Associated with: Ravmark Inc. Agency, Round 'd Clock Services

    $11.20 /hr
    14,840 hours
    4.96
  2. Madelaine Jelesijevic

    Madelaine Jelesijevic

    Data entry, admin, customer service & Support, Web Researcher, QA

    Serbia - Tests: 6

    I'm a born South African, living in Serbia with my family. I'm a highly motivated person who believes that excellence in every aspect is a number one priority. My passion for success within the workplace has given me the advantage to grow at a phenomenal fast pace. I have more than 15 years different work experience in admin/office duties, data entry/web research, customer service & support and in the quality assurance department. My English skills are very good and I have excellent computer/Internet knowledge. My eagerness to learn has also allowed me to absorb as much information as possible to be even more productive and useful in more than one department. I believe my attention to detail; organizational skills, dedication and hard working nature will be of benefit to you or your company.

    $8.89 /hr
    106 hours
    4.96
  3. Gregory peter D.

    Gregory peter D.

    Customer Service Support/Admin Assistant

    Philippines - Tests: 6

    For the past 5 years, I have been providing customer support/service over the phone for clients in the US and Australia. Three and a half years w/ the telecommunications industry both for mobile and fixed line service which covers general account maintenance, payments, billing support, basic troubleshooting for service provided. One and a half years with a well known financial institution providing Home Lending Services. My work also included basic account maintenance, explanation of escrow accounts, payments, bill reprints. Previous work experience can also be provided if requested.

    $4.50 /hr
    2,590 hours
    3.30
  4. Charlene B.

    Charlene B.

    Website Admin Support/ Technical Support/ Customer Service

    Philippines - Tests: 5

    I have developed a wide knowledge in maintaining eCommerce sites built in Magento platform for more than 2 years. I am knowledgeable in using Zendesk ticketing system and I can easily adapt to various support issues and able to provide excellent customer service through email and chat. I can easily handle basic to intermediate Wordpress and eCommerce (Magento) sites maintenance such as updating contents, setting up shopping cart promotions, data entry, product updates and blogs. I am also a well-experienced Tier 2 Technical Support and Customer Service Representative for well-known BPO companies where I have acquired and developed excellent communication skills. I am goal-oriented, independent, versatile and a team player.

    $6.00 /hr
    2 hours
    5.00
  5. Jonavie C.

    Jonavie C.

    Recruitment Specialist, VA, Customer Service, Admin Support

    Philippines - Tests: 8

    I am seeking for positions that will utilize and enhance my skills and knowledge in human resources, recruitment, administrative and customer service support. I have years of Recruitment experience working in different industries such as Business Process Outsourcing, Information Technology, Customer Service and Real Estate. I am open to learn and experience new things, very efficient, resourceful and a quick study.

    $13.33 /hr
    5,282 hours
    4.77
  6. Rowena K.

    Rowena K.

    V.A., Customer Service Specialist, Admin Support, Web Researcher

    Philippines - Tests: 14 - Portfolio: 1

    My objective is to provide fast, efficient, reliable and honest services. My expertise which are backed by years of experience are as follows: * Customer Service Representative * Live Chat Support * Virtual Assistant * Admin Assistant w/ knowledge of Magento, Xero, Zendesk,LiveChat * Product Researcher * Sales & Marketing * SEO * Backlink Building * Forum Posting * Blog Commenting which earned me a 48% approval rate * Social Bookmarking * Article submission * Article Spinning * Technical Support * Software Testing * E-mail handling * Data Entry

    Groups: Bluehost Developers and Designers

    $5.56 /hr
    8,828 hours
    4.91
  7. Regine M.

    Regine M.

    Data Entry/Web Researcher/Customer Service and Technical Support/Admin

    Philippines - Tests: 8 - Portfolio: 8

    Determination, hard work, creativity and love for learning and work are just a few traits that I have. I am competent in Basic Computer Skills such as Microsoft Word, Excel, Access and Powerpoint as certified by the Technical Education and Skills Development Authority (TESDA), one of the Government unit in our country and even graduated with honor. Administrative support has been part of my career after acquiring my Diploma in Computer Studies. Worked as a secretary and performed in different administrative task such as data encoding, email handling, phone support and web researching. I'm also proficient in providing best quality customer service and technical support for being a part of my experience as a contact center agent in one of the Telecommunication company in the country. Over the past 4 years of experience on different careers, I have developed an effective and efficient way to do tasks faster and more accurate. I'm very passionate in getting things done as instructed even under pressure. After my experience in customer service, I was given a chance to further enhance my skills through different projects that I've worked and been working on oDesk. Such skills includes, data entry, web research, product uploads in Google Play and Amazon and video creation. Now, my goal is to become associated with a project where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation and to obtain a position that will provide me the ability to apply my work experience to a growing industry. To be able to achieve this, I make sure that all the task given was handled effectively while continuously providing best quality service. I'm a fast learner and I'm very much willing to learn new things. I studied and trained to be a multitasking person and I see to it that all task was done on time so taking me will definitely be of assistance in accomplishing your project and I assure you that you'll not regret taking me as a part of it. Thank you very much and Have a blessed day!

    $5.83 /hr
    2,215 hours
    4.42
  8. Cindy Ashe

    Cindy Ashe

    PHR Certified,Human Resources Mgmt, Admin Support, Customer Service

    United States - Tests: 9

    I am looking to build a steady business with long term clients. My skills are somewhat widespread and adapt easily. I am capable of sustained effort necessary to see any project through from conception to completion. I have worked in a Human Resources and Professional environment in various capacities for the past 20 years.

    $16.67 /hr
    744 hours
    4.98
  9. Benita Onuoha

    Benita Onuoha

    MCSE, MCDBA - Sys Admin, Software Support, Trainer, Customer Service

    Nigeria - Tests: 11 - Portfolio: 9

    I am an experienced IT professional with over 10 years of experience in IT Systems & Server Administration, Software Support, Training & Customer Service, with a strong passion for excellent service delivery. My international IT certifications include: 1. Microsoft Certified Systems Engineer (MCSE) 2. Microsoft Certified Database Administrator (MCDBA) 3. Microsoft Certified Professional (MCP) 4. Oracle Certified Professional (OCP) 5. Oracle Certified Associate (OCA) I have strong computing skills and an expert knowledge of robust software applications. My wealth of experience and background will help ensure your jobs are delivered professionally, timely and efficiently.

    $16.67 /hr
    577 hours
    4.76
  10. Macy Cathrine Tantiado

    Macy Cathrine Tantiado

    Professional Customer Service Rep.(phone, email, chat) / Admin Support

    Philippines - Tests: 8 - Portfolio: 3

    A workaholic, trustworthy, and a hardworking Cum Laude graduate of Bachelor of Arts major in Communication Arts with over 5 years of BPO customer service, real estate marketing, data entry, and admin experience, typing speed of 50wpm, excellent web research skills, good oral and written communication skills, and computer literate especially MS Office applications.

    $6.67 /hr
    2,706 hours
    3.69