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Technical Support Job Cost Overview

Typical total cost of Upwork Technical Support projects based on completed and fixed-price jobs.

Upwork Technical Support Jobs Completed Quarterly

On average, 144 Technical Support projects are completed every quarter on Upwork.


Time to Complete Upwork Technical Support Jobs

Time needed to complete a Technical Support project on Upwork.

Average Technical Support Freelancer Feedback Score

Technical Support Upwork freelancers typically receive a client rating of 4.65.

Last updated: October 1, 2015
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Robert H.

Robert H. Agency Contractor

Team Lead/ Technical Expert Support(Phone/Chat/Email)

Philippines - Tests: 6

I have been working in a business process outsourcing industry for 13 years. This has been an invaluable experience in terms of learning different level of techniques to enhance my performance from an entry level customer care representative processing emails and chat to a 2nd level technical support providing extensive solutions and strengthening client relationship. As a leader, I am currently focused on developing and leading a team to exceed client expectations. I aim to do the same in Odesk given the opportunity to commit myself in the personal and professional development of a team as well as apply the day-to-day project experiences to individual talents.

Associated with: MAGNIFICO

$12.00 /hr
6,628 hours

Eljay S.

Eljay S.

IT Hardware, Technical Support, Network Admin Support

Philippines - Tests: 11

More than 10 years of experienced IT Hardware, Networking and Virtual Assistant, from answering emails, Wordpress Setup, Maintenance, SEO and other various exceptional skills. I am confident I can handle various tasks that are required for a high level client service satisfaction. I can handle office jobs from data entry, image editing, video editing, audio editing and many more. Most of all, I am so experienced in IT/Computer Technical support from Hardware Support and Networking Administration. I am honest, fast, reliable and responsible Upwork provider. You can count on me.

88% Job Success
$5.00 /hr
2,931 hours

Rex W.

Rex W.

System Admin / E-mail support / Technical support / Remote Support

India - Tests: 9 - Portfolio: 3

Over 10 years of experience in IT field as System Administrator / Technical Support Engineer to install, maintain and troubleshoot Linux and Windows systems. Skilled in various software/hardware where problem solving skills, application and systems knowledge can be put in for prompt and successful maintenance of systems infrastructure. Currently looking for a Technical Support Engineer position with challenging opportunity that would use and grow my IT experience. Technical Certifications and Skills: ADCHN - Advanced Diploma in Computer Hardware and Networking. CCNA - Cisco Certified Network Associate Trained (640-802). RHCE - A RHCE Engineer

90% Job Success
$12.22 /hr
3,709 hours

Regine M.

Regine M.

Data Entry/Web Researcher/Customer Service and Technical Support/Admin

Philippines - Tests: 8 - Portfolio: 8

Determination, hard work, creativity and love for learning and work are just a few traits that I have. I am competent in Basic Computer Skills such as Microsoft Word, Excel, Access and Powerpoint as certified by the Technical Education and Skills Development Authority (TESDA), one of the Government unit in our country and even graduated with honor. Administrative support has been part of my career after acquiring my Diploma in Computer Studies. Worked as a secretary and performed in different administrative task such as data encoding, email handling, phone support and web researching. I'm also proficient in providing best quality customer service and technical support for being a part of my experience as a contact center agent in one of the Telecommunication company in the country. Over the past 4 years of experience on different careers, I have developed an effective and efficient way to do tasks faster and more accurate. I'm very passionate in getting things done as instructed even under pressure. After my experience in customer service, I was given a chance to further enhance my skills through different projects that I've worked and been working on oDesk. Such skills includes, data entry, web research, product uploads in Google Play and Amazon and video creation. Now, my goal is to become associated with a project where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation and to obtain a position that will provide me the ability to apply my work experience to a growing industry. To be able to achieve this, I make sure that all the task given was handled effectively while continuously providing best quality service. I'm a fast learner and I'm very much willing to learn new things. I studied and trained to be a multitasking person and I see to it that all task was done on time so taking me will definitely be of assistance in accomplishing your project and I assure you that you'll not regret taking me as a part of it. Thank you very much and Have a blessed day!

100% Job Success
$5.83 /hr
2,285 hours

Oscar Santana

Oscar Santana

IT Support, customer support, Web and Wordpress Developer. DBA

Venezuela - Tests: 2

I work as a programmer, social media manager and specialist in customer support both in the social part as IT. I have more than 6 years working with Customer and IT support using, chat, Helpdesk, and phone to give support to clients. I also have experience as a Web Hosting support Agent. I like to work as a freelancer, I consider myself a person who always solves problems, proactive and enthusiastic, always willing to take on new challenges and learn something new every day. -- Me desempeño como programador, social media manager y especialista en atención al cliente tanto en la parte social como técnica. Me gusta trabajar como freelancer, me considero una persona que siempre resuleve problemas, proactivo y entusiasta, siempre dispuesto a tomar nuevos retos y aprender algo nuevo todos los días.

Groups: Bluehost Developers and Designers

71% Job Success
$8.89 /hr
1,586 hours

Christopher G.

Christopher G.

I.T Professional / Desktop & iOS Device Technician

Philippines - Tests: 13

I aspire to secure the position of a I.T Professional where my 8 years of experience and knowledge in software installation, hardware installation, networking, troubleshooting, internet configuration, iOS Device troubleshooting, documentation, data controlling, data entry and data migration can be put to use within a company for achieving it's goals and targets.

84% Job Success
$5.00 /hr
7,306 hours

Mathew G.

Mathew G.

Experienced Customer Support & Core Network Implementation Engineer

Kenya - Tests: 5

I am Young focused and hardworking person a holder of Bachelor of Science in Computer Engineering with 5000+ Odesk working hours in Customer and Technical Support in great online software companies and video design Integrations. I have Over 6 Cumulative years in as Customer/Technical support having worked in ISP based on VSAT Communication (KU-band and C-Band of Various Dish Capacities), Hub/NOC Planning & Design, Monitoring for (iDirect, Hughes & NewTec) using Various Management & Monitoring Software (Hughes NMS, iMonitor, NewTec, Packeteer etc) based in ISP’s NMC and Customer Support Departments. In Mobile Telecommunication Experience as a Core Network Integration Engineer for Multinational Telecommunication Vendor (Huawei) CS Products (MSOFTX300/UMG8900/HSS/HLR 9860). Also worked before in same vendor as Solution Architect/Pres-sales Engineer (for CS/PS & Carrier Software Products and Solutions) and as Core Network CS Engineer involved in Core Network Planning, Design and Implementation. I have great work experience in Internet Protocols (SS7 / SIGTRAN/MAP / CAP/ TCAP / CAMEL) , 3GPP CN standards and protocols and in particular BSSAP,RANAP/MAP. I have done Integrations with E/// MSC/BSC (TD/BSC)/RNC, Telepins (MFS), Mavenir's (EIR) and other Vendors.

71% Job Success
$12.22 /hr
5,679 hours

John kelvin A.

John kelvin A.

Technical Support, Virtual Assistant, Data Entry Specialist , Writer

Philippines - Tests: 13 - Portfolio: 9

Good Day! Below is a list of my expertise and the software that I am proficient with: •Customer Service and Technical Support-email/phone/chat support for Verizon, AOL, Paypal, Ebay, Telstra, Optus, and Comcast. I am familiar with Siebel, Citrix, Remedy, Vmware, GTAssist, Zendesk, Zimbra, Salesforce, and many others. •News Writing- I am a news writer for Cyber Isko, the official online bulletin of the UP-Open unit. •Data Entry-I am very proficient with Microsoft Excel and Google Spreadsheet •Virtual Assistance- proficient with Evernote, Mailchimp, Ebay, Paypal, Amazon, Kana, Google, Real Estate, Craigslist, SMM, Vmware, Citrix, and others. Customer Service is my 'forte'. This has been my bread and butter since I graduated out of college. It has taught me a lot of things from simple rapport to handling the most difficult customers there are. I enjoyed working on this field so much, that I never felt how time ticked off so quickly. Excellent customer service, easy to say but is so hard to do; this is what has been fed to me since I started. I am goal driven and very motivated. I try to make sure that I will not only please my client, but myself as well by making sure that I'll feel fulfilment at the end of each day. All these fuel my enthusiasm to be the best in everything I do. Should you have questions, please let me know. Thank you for visiting my page. Regards, John

100% Job Success
$6.67 /hr
1,295 hours

Momer D.

Momer D.

Customer Service / Recruiter

Philippines - Tests: 12

I have endured in the BPO industry for more than10 years. I have ample knowledge and skill with customer service and technical support issues over the phone, through chat, and email. I believe I have due competence in communicating with clients in the most appropriate manner and I would love to continue working in a similar environment and to increment more experience for continuous progress and stable work.

100% Job Success
$16.67 /hr
2,621 hours

Philip peter R.

Philip peter R.

Customer Support, Email Handling, Zendesk Suppport

Philippines - Tests: 10 - Portfolio: 1

I have been a Customer and Technical Support Rep for almost 8 years now, I have worked as a Technical and Email Support for an Australian Company, an Email Inquiry Specialist for a bicycle company based in Australia and as a Zendesk Email Support for a US based company. I have also been a Radio Announcer, Production Director for 12 years, and I also do voice over projects before I became a customer support. I may not be the best Customer Support just like what others claim about them, but I can follow instructions perfectly, work on the job efficiently, and can speak and write English correctly.

Groups: Pro Customer Service

96% Job Success
$7.78 /hr
8,013 hours