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chat support Job Cost Overview

Typical total cost of Upwork chat support projects based on completed and fixed-price jobs.

Upwork chat support Jobs Completed Quarterly

On average, 132 chat support projects are completed every quarter on Upwork.

132

Time to Complete Upwork chat support Jobs

Time needed to complete a chat support project on Upwork.

Average chat support Freelancer Feedback Score

chat support Upwork freelancers typically receive a client rating of 4.56.

4.56
Last updated: September 1, 2015
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  1. Elaine F.

    Elaine F. Agency Contractor

    Data Entry / Live Chat Support Specialist / V.A.- Admin. / Bookkeeper

    Philippines - Tests: 3

    Hardworking, dedicated and keen to details This is how I can describe myself in three words. I handled phone, e-mail and chat support jobs for the last 7 years. I also handled Quickbooks ( Intuit ) as a Level 2 Technical Support, helped customers with Accounting , as well as troubleshooting software application problems. Dishnetwork, AT &T Uverse, Phone , DSL , and Vonage , were some of the accounts I handled before.

    Associated with: Consultancy Manila

    $4.44 /hr
    1,219 hours
    5.00
  2. Monis Rizvi

    Monis Rizvi

    Experienced Remote Technical and Live Chat Support, Ticket Support.

    Pakistan - Tests: 4

    With more than 2 years of experience in customer service and technical support via live chat and tickets, I'm confident in my ability to find an amiable solution to any challenge I may encounter. As a self-motivated and determined person, with a strong capacity for learning, I thrive in virtual work environments - taking on new challenging and multi-tasking with ease. I've worked hard to foster strong working relationships and if I don't immediately have an answer to a question, I definitely have the skills and resources to know where to find it. As a naturally empathetic person with a solutions oriented attitude, I am able to relate to customers; helping them to feel comfortable and understood, while finding the appropriate solution for all parties involved. I am known for my commitment, superior work ethics, attention to detail and excellence in customer care.

    Groups: Microsoft Certified Professionals

    $6.67 /hr
    2,600 hours
    4.95
  3. Oscar Santana

    Oscar Santana

    IT Support, customer support, Web and Wordpress Developer. DBA

    Venezuela - Tests: 2

    I work as a programmer, social media manager and specialist in customer support both in the social part as IT. I have more than 6 years working with Customer and IT support using, chat, Helpdesk, and phone to give support to clients. I also have experience as a Web Hosting support Agent. I like to work as a freelancer, I consider myself a person who always solves problems, proactive and enthusiastic, always willing to take on new challenges and learn something new every day. -- Me desempeño como programador, social media manager y especialista en atención al cliente tanto en la parte social como técnica. Me gusta trabajar como freelancer, me considero una persona que siempre resuleve problemas, proactivo y entusiasta, siempre dispuesto a tomar nuevos retos y aprender algo nuevo todos los días.

    Groups: Bluehost Developers and Designers

    $8.89 /hr
    1,586 hours
    4.93
  4. Christopher G.

    Christopher G.

    I.T Professional / Desktop & iOS Device Technician

    Philippines - Tests: 13

    I aspire to secure the position of a I.T Professional where my 8 years of experience and knowledge in software installation, hardware installation, networking, troubleshooting, internet configuration, iOS Device troubleshooting, documentation, data controlling, data entry and data migration can be put to use within a company for achieving it's goals and targets.

    $5.00 /hr
    7,306 hours
    4.90
  5. Ashna B.

    Ashna B.

    Phone,Chat,Email Support and Telemarketer

    Jamaica - Tests: 5 - Portfolio: 3

    I am a dedicated and committed individual who is able and determined to execute whatsoever task is afforded to me.With the level of experience and education i have for over Eight (8) years with Sutherland Global Service and other business process outsourcing industry. I have experience in Zoho,Vicidial,Limelight,Podio,Oracle,Mindbody,GoDaddy and a few other CRM software I’m highly self-motivated, intelligent and hardworking. Am able to work on my own initiative and enjoy being apart of a team. Good interpersonal and strong organizational skills are some of the other competencies I possess excellent oral and written communication skills and computer literate am I with the ability to multitask.

    Groups: Pro Customer Service

    $5.00 /hr
    158 hours
    4.46
  6. Qiana J.

    Qiana J.

    Talented Email Support and Adminstrative Professional

    United States - Tests: 11 - Portfolio: 1

    As a Talented Customer Care Professional, I always go the extra mile to support my team and clients. My skills range from Zendesk, Email Support, Internet Research, Quality Assusrance, Call Scoring, MS Office Suite, Google Docs, Citrix and a host of many more. Along side my skills I am adaptable and have the eagerness to learn new programs easily. Over the last 10 years I've developed experience in the customer service and data entry oriented office environment, with 6 years of working at home experience. Working from home has helped me hone my talents of being self-reliant and disciplined to handle duties without micro-managing. I embody a comprehensive amount of knowledge and experience in customer care and tech support - through online channels of email, ticket, chat and phone support. I enjoy taking on new challenges. Also I'm flexible, a team player, dedicated, can work under pressure and possess a positive can do attitude. I have a knack for following written instructions, guidelines, performing tasks with precision and accuracy no matter how simple or complex they are. I work in an office with closed doors free of distraction when working for clients. This helps me to give my undivided attention to the client and task at hand. Strong customer service skills and work ethics are in my blood.

    $17.78 /hr
    2,808 hours
    4.07
  7. Shabana Khan

    Shabana Khan

    Expert Customer Support Manager

    India - Tests: 1 - Portfolio: 1

    I have several years of customer service experience Chat support;Zendesk,Livechat, Kayoke;Email support, Inbound and outbound calls, Order processing, listing products in ebay, Amazon and other ecommerce sites.Can work with Seller central,manage and open tickets,data entry work,research work,seo and smm,Google Places, wordpress and HTML I also have a wealth of experience using Microsoft Word, Microsoft Excel and, Google drive to build weekly and monthly fiscal reports, record affiliate payments and head and manage projects with a team. I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a customer service rep as well as your go-to guy for any additional projects you need assistance with. LoVe AlwaYs Shabana Khan

    $6.67 /hr
    4,956 hours
    4.47
  8. Amanda G.

    Amanda G.

    Professional, timely, and quality work.

    United States - Tests: 3

    I offer exceptional English writing, proofreading, and transcription services, as well as high quality customer support services. I am a 28 year old mother of 2 living in Las Vegas, NV. I hold a M.Ed. in Curriculum and Instruction from UNLV and a Bachelor of Arts in Journalism and Media Studies from UNLV. I have been a teacher with the Clark County School District for 7 years, teaching 3rd, 4th, and 5th grade through those years and specializing as a Literacy Site Leader. I am also certified as a Teacher Mentor. I am taking a break from teaching to spend more time with my two children and am looking to work more from home. I am a very professional and outgoing individual whom is goal driven. I am a motivated female who is looking to provide my expertise in education, writing, and customer service to those in need.

    $16.00 /hr
    4 hours
    4.58
  9. Debbie F.

    Debbie F.

    Assistant Accountant

    Ireland

    I am currently working as an Assistant Accountant while studying CPA Ireland (Certified Public Accountants). I have recently just progressed into my professional examinations. I currently hold a Bachelor of Business Studies degree which was awarded in 2010 by the National University of Ireland, Maynooth. I have also previously studied a Professional Diploma in Education at Dublin City University during which time I worked as Business & Economics teacher in both Secondary Schools and Third Level education. I am very interested in becoming a well established freelance worker over the next year to help me fund my travel plans I have for Summer 2016 and hope that I during this time I will have built up a freelance career which will allow me to work while travelling.

    $15.00 /hr
    0 hours
    5.00
  10. VIJAY PATEL

    VIJAY PATEL

    Expert Service Provider

    India - Tests: 3

    Education:  Masters of Arts in Economics from D.A.V.V. Indore.  Bachelor of Science in Electronics from D.A.V.V. Indore 1996-99 Technical Certifications:  Diploma in Computer Application (DCA)  CCNA - Cisco Certified Network Associate. (ID NO: CSCO11262822)  MCSE/MCDBA - Microsoft Certified System Engineer and Database Administrator.  RHCE - Red Hat Linux Administration, course Completed.  Career Course in Hardware and Networking from NIS Indore 2002-03. Technical Skills: Application MS-Office 2000/2003/2007, MS-Outlook, Internet, Etc. Operating System Windows 95/98/XP/7/2000/2003, Red hat Linux 9, Servers Windows 2003, Windows 2000, Windows NT and Red Hat E 4 Linux. Routers Cisco 2500, 2600 and 3800 series. Switches Cisco Catalyst 2950, 3750, 3560 and 4506. Protocols TCP, IPv4, ICMP, RIPv1, RIPv2, OSPF, IGRP, EIGRP, BGP. Technologies VLAN, VPN, Wireless and VOIP. Responsibilities: ? Systems experience. ? Documentation experience. ? Project set up (Govt. Or Pvt.) ? Selection of Hardware & Software. ? Training of IT staff in technical matters. ? Managing Relationship with Clients. ? Distributing Franchisee and give full support. ? People management. ? Project management. ? Planning of projects. ? Co-ordination of inter departmental work. ? Conducting audit. ? Conducting needs analysis. ? Training other Non-IT departmental staff. ? Managing Clients relationship. ? Facilitating meetings. ? IT – Infrastructure support. ? Vendor coordination. ? Support and deliver the services for the new and existing customers. ? Providing data and voice services to customers as per requirements. ? Network requirements and Bandwidth allocation as per Business needs. ? Support for Servers, Switches, Routers and Firewalls. ? LAB administration for Business Units. ? Establish new or old transitioned projects. ? Coordination with internal departments to get the service prompt. ? Maintaining Business Units data for uninterrupted IT services. ? Providing Remote Assistance for technical issues. ? Knowledge of configuring and setting up Cisco Routers and Switches. ? Knowledge of VLAN and Access list. ? User account management in Windows via web tool. ? Knowledge of Active Directory Domain. ? Installation, configuration and troubleshooting of Windows and Linux clients. ? Trouble shooting of the problems related to network link & problems in wireless Client. ? Hardware support for laptops and desktops. ? Network port patching of Switches and setting up of IP phones, Polycom and Cisco IP Communicator. ? Installation and Troubleshooting of networks based on Thin, Thick and all structured cabling. ? Remote Administration with the premises and between premises ? Re-Engineering networks with latest technologies like – terminals, VPN, In-house Mailing, IP Masquerading etc. ? Managing all installations of Servers, desktops and laptops. ? Implementation of Hardware and Software RAID. ? Implementation and maintaining Hybrid networks based on Linux and all Windows Versions. ? Providing FMS to our clients for Data Backups, Security, and Antivirus Management. ? Providing DBA support to our clients with online Database connectivity and data management. ? Monitoring performance and resolving bottlenecks as and when required by IT Manager. Extracurricular Activities: ? Playing Cricket & Badminton. ? Represented Govt. Post Graduate College Mhow Cricket Team as a Captain. ? Represented KHO-KHO and Football team in Inter School Tournament. ? Sports Secretary in School. Strength : Honest, Hardworking, Positive Attitude, Good Team Player and Punctual.

    $4.44 /hr
    0 hours
    5.00