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Customer Relationship Management (CRM) is the art of using technology to simplify the management of customer connections and the data related to them. CRM solutions often use a combination of sales and marketing automation systems, inventory management systems and CRM databases to boost sales and improve customer service. On Upwork, the world’s largest online workplace, you’ll find CRM consultants who can manage customer relationships for businesses and professionals around the world.

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CRM Job Cost Overview

Typical total cost of Upwork CRM projects based on completed and fixed-price jobs.

Upwork CRM Jobs Completed Quarterly

On average, 153 CRM projects are completed every quarter on Upwork.


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Time needed to complete a CRM project on Upwork.

Average CRM Freelancer Feedback Score

CRM Upwork freelancers typically receive a client rating of 4.61.

Last updated: October 1, 2015
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Christopher G.

Christopher G.

I.T Professional / Desktop & iOS Device Technician

Philippines - Tests: 13

I aspire to secure the position of a I.T Professional where my 8 years of experience and knowledge in software installation, hardware installation, networking, troubleshooting, internet configuration, iOS Device troubleshooting, documentation, data controlling, data entry and data migration can be put to use within a company for achieving it's goals and targets.

84% Job Success
$5.00 /hr
7,306 hours

Le cecile D.

Le cecile D.

Excel Expert/Marketing Analyst/Data Encoder

Philippines - Tests: 5

I am a Marketing analyst with over a year experience in the field and with over 4 years experience total being a workforce analyst. Anxious to provide service in statistical analysis and other areas such as data analyst and customer service and support. I am currently working as a Marketing Analyst Supervisor and have a previous experience as workforce analyst, specifically working on schedules, and data analysis. I have an advance proficiency in MS Office especially Excel. I have experienced using the following CRM; Salesforce Oracle Incontact

100% Job Success
$7.78 /hr
2,353 hours

Gyanendra Kumar

Gyanendra Kumar

PMP, Six Sigma Green Belt

India - Tests: 2 - Portfolio: 2

Certified Project Manager (PMP) with over seven years of experience and progressive leadership in one of the largest IT firm in India. Full exposure to both the Public and Private sectors including IT, Telecom, Banking, Finance, Government & Defense. I write technical proposal, project implementation plan, business plan, market strategy, whitepapers and related articles. Six Sigma Green Belt with proficient in Agile, Earned Value Management, Capital Planning, CPIC, Strategic Planning, Budget Analysis, and Risk Assessment. Expert in Enterprise Managed Services, Cloud Infrastructure, IT Security & RFID implementation. Additionally certified as Lead Implementer for ISO 9001:2008, AS9100:2009 and ISO/IEC 27001:2005 as well as certified lead auditor for ISO 14001 and ISMS consultant. ########################My Offerings:########################### RFP & PROPOSALS '''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' * RFP/ RFI/ EoI preparation * RFP / RFI / EoI Response preparation * Consultancy to Banking, Finance, Government & Defense Sectors * Commercials & Budgeting * Grant Writing Proposals * Business Planning * Technical Writing PROJECT MANAGEMENT (Banking/ Finance/ Telecom/ Govt./ Defense) ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' * Team Building with JD preparation * Technical Interviews for Recruitment * High-level/ Low-level Designs * Budgeting * Planning/ tracking/ dashboards preparation * Team reviews CONSULTANCY ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' * ISO implementation * Industrial Management Practices * IT Security Policies * Business Process Standardization * NMS/EMS tools stack of IBM / HP / BMC * Transaction Monitoring Middlewares * ERP/CRM Consultancy ERP-CRM-ACCOUNTING PLATFORMS '''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' * OpenERP * Adempiere * Openbravo * SugarCRM * SalesForce * ZOHO * Tally * GnuCash * Quickbooks BRANDING & ADVERTISING ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' * Product Marketing * Powerpoint Presentations & Demo * Advertising Campaigns * Marketing Videos using camtasia * Technical Writing * Datasheets preparation * Market Research * Product Reviews * Article Writing * Blogs & SEO

77% Job Success
$38.89 /hr
440 hours

Gweendalyn Lachica

Gweendalyn Lachica

Data Entry Professional | WordPress Expert | Editor/Proofreader

Philippines - Tests: 4 - Portfolio: 5

My Role: Data Entry Professional - accuracy in details with fast turn-around time. WordPress Expert – WP installation, plugins installation, content management, pages creation, template modification, basic SEO, and website updates. Editor/Proofreader - correct spelling, grammar, punctuation mark placement, and sentence construction. Creative/Technical Writer - article, blog, essay, feature, web content, etc. with wide range of vocabulary. Image Editor - re-size, crop, color enhance, etc. with Adobe Photoshop. FTP Specialist - website setup/update. Honest and reliable. My Goal: To provide competitive and excellent service at reasonable cost.

Groups: BoonEx, PHPFox

98% Job Success
$8.00 /hr
4,238 hours

Ismet Dumlupinar

Ismet Dumlupinar

MCITP (System Administration), MCT, MCSA, MCSD: Web Applications

Turkey - Tests: 14 - Portfolio: 13

Experienced System Specialist, MCSA/MCITP/MCSD. In-depth knowledge of business operations and Information Tecnology Systems, project management, enterprise system integrations and information security with over eight years with hands on experience as an Enterprise Administrator and Network Manager in Windows Server 2003 & Windows Server 2008 environments. Experience in hardware and software virtualization using VMware and Hyper-V and App-V. Practiced understanding Active Directory, Group Policies, NPS, NAP, Exchange, SQL Server, Dynamics CRM, ERP, PKI and DFS. Experience as a corporate Microsoft/Certification trainer at one of gold certified partners of Microsoft. Proficent in Server 2012 and 2008 (inc.Server Core edition), Hyper-V, switches and many other technologies. I have been highly involved in server virtualization for seven years and am proficient in both VMware and Microsoft Hyper-V. I am also providing consulting services for web applications. I am a member of DotNetNuke Corp Internationalization Team and I'm working to expand product features to fully support Turkish localization. I am always looking for new opportunities to develop my skills. Check my Microsoft Profile below:

Groups: Microsoft Certified Professionals

90% Job Success
$45.00 /hr
2,422 hours

Valery P.

Valery P. Agency Contractor

PHP / ExtJS / Web Developer / Zend Framework

Belarus - Tests: 3 - Portfolio: 31

Open to relocation to Europe for a long-term contract. More that 9 years, I participated in many projects with different programming languages, such as Java, PHP, JS, Delphi, C#. Developed and improved many websites, programs, and CMS systems. Also worked on development of few CRM systems. My primary skills: - Operating systems: Windows (all), Linux (Gentoo, Ubuntu, Debian), MacOS. - Programming languages: PHP, JavaScript, SQL, Java, UNIX Shell scripts, HTML, CSS, XML. - Frameworks: Zend Framework, ExtJS 3, ExtJS 4, Phalcon PHP Framework, JQuery, Google Maps API. - Databases: MySQL. - Technologies and tools: JPA, Hibernate, JPQL, RabbitMQ, Maven, GIT, Kount API, Google Maps Distance Matrix API, PayPal API, Fidelity API, USAePay API, API, Froogle API, UPS API, JSON, AJAX, Hadoop, Hadoop MapReduce, HDFS, Hadoop Fair Scheduler, WebDAV, Hibernate, Spring, Apache, CVS, SVN, Tomcat, JBoss, GMF, EMF, DITA, Apache Servicemix, Apache Axis2, SOAP, TestNG, JUnit. - Network and Server: Microsoft Network, XAMP, LAMP, Linux, TCP/IP protocols stack, FTP & HTTP protocols, Active Directory. - Other expert knowledge: PSD to table less and valid DHTML, distributed computing, huge data processing, Eclipse programmer (Plugins, UI, OSGI). - Computer Application: IntelliJ IDEA 14, Adobe Photoshop CS4, Navicat 11, Zend Studio, Eclispe. I like to participate in new projects, especially those ones which allow me to research new technologies and learn new tricks. Now I'm working with solutions for managing big datasets, ecommers, shopping cart, social engine, payment systems, supporting web sites... Looking for long term partnership. Please take a look on portfolio and work history. Thanks.

Associated with: Inquiry Tomorrow inc. Agency

95% Job Success
$40.00 /hr
8,098 hours

Peter Onjoma

Peter Onjoma Agency Contractor

Virtual Assistant, Team Manager & I.T. Support, Website Developer

Kenya - Tests: 9 - Portfolio: 34

Over the past 4 years, I have worked online as a personal/virtual assistant helping clients both small and large businesses with tasks like Data entry, web research, email handling, website development using WordPress, HTML, & CSS, website content management, Cpanel, eCommerce, Technical support using Team Viewer, working with CRM's (salesforce, infusionsoft, Highrise) customer support. My main aim is to help business grows to meet their objectives. I am seeking opportunities to work as virtual assistant for you or your business. I also have experience with creating Interactive PDF fillable forms using Adobe acrobat and adobe LiveCycle. Computer Networks, Software installation, Computer repair & Maintenance.

Groups: Cheetahs

Associated with: Pedro Outsource, ClearviewONE Development, LLC Agency

99% Job Success
$5.56 /hr
19,345 hours

Rhumer B.

Rhumer B. Agency Contractor

Data Entry Specialist, Researcher, Ad Poster and Emailer

Philippines - Tests: 8 - Portfolio: 7

To look for a part-time or ONGOING job here in odesk where I can provide my skills in data researching, data entry job, VA, and Costumer service. I get immense joy out of serving people with my unique set of abilities, natural strengths and passions. If you want an Expert of this kind of skills, Please don't hesitate to contact me and I am willing to undergo for an interview.

Associated with: A1 Data Services

97% Job Success
$10.00 /hr
9,679 hours

Konstantinos Paraskevopoulos

Konstantinos Paraskevopoulos Agency Contractor

vTiger CRM ERP Expert

Greece - Tests: 1

I am an Internet Technologies and Software engineer, specializing in Vtiger CRM / ERP planning, development and implementation. My 8 years experience in Internet Technologies and 5 years focusing on vtiger allows me to implement any vtiger customization. I have implemented various integration projects of vtiger with 3rd party applications using WebServices, such as Joomla, Jomres, Wordpress, Virtuemart, OsCommerce and more. The strong background on business process re-engineering and business process integration allows me to easily understand the business needs on their CRM / ERP application to ensure the customization success. In the past 5 years i have worked with various companies in different industries around the world to help the design and the implementation of their CRM / ERP systems. Integrating their individual business processes to the vtiger platfrom, i have developed many modules for vtiger in order to "digitilize" companies specific processes and workflows to Vtiger platform. My philosophy for CRM / ERP systems is summarized in the following principle: "You cannot manage something that is not measurable". Towards this principle i assist my clients develop a system where they can track down all the information flow produced by their business processes and also the tools to streamline them, providing all the necessary information (BI) to the right department / user. I enjoy helping companies create their own tailor-made software that reflects their real needs, allowing the business to effectively utilize their resources and automate trivial processes thus saving time and money, that they can invest in growth (that is after all what software can provide time / money).

Associated with: Target Integration Ltd. Agency

95% Job Success
$100.00 /hr
284 hours

Carlos Vazquez

Carlos Vazquez Agency Contractor

Automated Marketing & Funnel Geek

United States - Tests: 10 - Portfolio: 8

Hey fellow upwork member! Need to save time finding the right funnel developer or digital marketing expert? You've found the right contractor! Checkout this working example of one of my most profitable and successful sales funnels that many of my customers have asked me to replicate for them. You'll have access to one of my most successful lead and sales generating blueprints, you'll learn the software I use and I'll also show you the key that has helped me win my customers over. I specialize in creating high converting lead & sales funnels and high traffic acquisition advertising campaigns using facebook & google. You can also learn more about my work experience by visiting my LinkedIn Profile Here: I look forward to working with you. Talk soon, Carlos

Associated with: Quadex Media, LLC

88% Job Success
$55.56 /hr
44 hours