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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,322 Customer service projects are completed every quarter on Upwork.

1,322

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: August 1, 2015
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  1. Sheryl P.

    Sheryl P. Agency Contractor

    Customer Service Support+Admin/SEO Support, Writer, Telemarketer

    Philippines - Last active: 4 hours ago - Tests: 7

    Over the last 6 years, I have been working for the virtual world, giving CUSTOMER EXCELLENT SERVICE with the WOW experience. I am seeking opportunities to be more competitive in the virtual world and to be able to do more. I am open to new projects and knowledge and always on the GO for every opportunity that comes in.

    Associated with: Ravmark Inc. Agency, Round 'd Clock Services

    $10.00 /hr
    14,592 hours
    4.96
  2. Ravi kumar V.

    Ravi kumar V. Agency Contractor

    Customer Service Expert | Topnotch Admin Support

    India - Last active: 4 hours ago - Tests: 10 - Portfolio: 9

    Hi I am Ravi . I have completed my Masters in Business Administration and Bachelors in Computer Applications. I have an experience of 5+ years in customer support and admin support in different projects . I have even secured the position of top caller for 3 months. I always strive to give my best no mater what I do. I am a good communicator and feels pride that I have been a good sales person. I work well under pressure and can multi-task efficiently to meet deadlines.I could get very competitive, but I could also be a great team player. I am seeking opportunities to further use my skills with handling customer support through emails, forums, chat and more.I can provide you Business Support Services, Technical Support, Appointment Fixing, Virtual Assistance, Data Entry, Appointment Fixing, report creation, Data entry and Data mining etc. I personally believes that good customer service is the backbone of an organization. I am a fast learner and exactly the person you need to support your business. I am always ready to walk that extra mile to make the projects of my clients a successful one. I am available 50+ hours per week.and to work in live Australian, US and UK time zones.I can even work on weekends. I have high speed internet connection which helps me to complete the work on time.

    Groups: Pro Customer Service

    Associated with: Business Developer

    $4.44 /hr
    8,054 hours
    4.97
  3. Dorothy Jane Ibuyan

    Dorothy Jane Ibuyan

    CUSTOMER SERVICE REP/ARTICLE WRITER/ADMIN SUPPORT

    Philippines - Last active: 08/15/2013 - Tests: 7 - Portfolio: 1

    To obtain a position that will enable me to use my strong organizational skills, work experience, and ability to work proactively. I had my first hand experience as a Virtual Assistant with an Australian Logo and Web Design company and a jewelry software company also in Australia as an Article Writer and SEO Specialist doing backlinking, link building, blog commenting, uploading of articles in Wordpress and attaching an image to it. In addition to that, I am also in-charge with Facebook marketing strategy and make sure that good amount of traffic goes to the page. All these are great experiences and I am looking into widening my horizons and work with ease with my employer as a respectable employee of the company. To top it, I have almost 3 years experience with a call center company offering technical support to people with Internet connection problems. It has helped me improve my communication and English language skills, gained more confidence, and has taught me to be responsible and true to the people I work for. With these experiences, I believe that I am the best possible option that any company can have. Armed with dedication and hard work, willingness to learn, and keen to details, I know that I can make a change in the lives of the clients and customers I will serve.

    $5.56 /hr
    76 hours
    4.68
  4. Jonavie C.

    Jonavie C.

    Recruitment Specialist, VA, Customer Service, Admin Support

    Philippines - Last active: 4 hours ago - Tests: 8

    I am seeking for positions that will utilize and enhance my skills and knowledge in human resources, recruitment, administrative and customer service support. I have years of Recruitment experience working in different industries such as Business Process Outsourcing, Information Technology, Customer Service and Real Estate. I am open to learn and experience new things, very efficient, resourceful and a quick study.

    $13.33 /hr
    5,153 hours
    4.77
  5. Madelaine Jelesijevic

    Madelaine Jelesijevic

    Data entry, admin, customer service & Support, Web Researcher, QA

    Serbia - Last active: 2 days ago - Tests: 6

    I'm a born South African, living in Serbia with my family. I'm a highly motivated person who believes that excellence in every aspect is a number one priority. My passion for success within the workplace has given me the advantage to grow at a phenomenal fast pace. I have more than 15 years different work experience in admin/office duties, data entry/web research, customer service & support and in the quality assurance department. My English skills are very good and I have excellent computer/Internet knowledge. My eagerness to learn has also allowed me to absorb as much information as possible to be even more productive and useful in more than one department. I believe my attention to detail; organizational skills, dedication and hard working nature will be of benefit to you or your company.

    $8.89 /hr
    75 hours
    4.96
  6. Cindy Ashe

    Cindy Ashe

    PHR Certified,Human Resources Mgmt, Admin Support, Customer Service

    United States - Last active: 05/13/2013 - Tests: 9

    I am looking to build a steady business with long term clients. My skills are somewhat widespread and adapt easily. I am capable of sustained effort necessary to see any project through from conception to completion. I have worked in a Human Resources and Professional environment in various capacities for the past 20 years.

    $16.67 /hr
    744 hours
    4.98
  7. Benita Onuoha

    Benita Onuoha

    MCSE, MCDBA - Sys Admin, Software Support, Trainer, Customer Service

    Nigeria - Last active: 2 months ago - Tests: 11 - Portfolio: 9

    I am an experienced IT professional with over 10 years of experience in IT Systems & Server Administration, Software Support, Training & Customer Service, with a strong passion for excellent service delivery. My international IT certifications include: 1. Microsoft Certified Systems Engineer (MCSE) 2. Microsoft Certified Database Administrator (MCDBA) 3. Microsoft Certified Professional (MCP) 4. Oracle Certified Professional (OCP) 5. Oracle Certified Associate (OCA) I have strong computing skills and an expert knowledge of robust software applications. My wealth of experience and background will help ensure your jobs are delivered professionally, timely and efficiently.

    $16.67 /hr
    577 hours
    4.76
  8. Carla de Jesus

    Carla de Jesus

    Virtual Assistant l Researcher l Admin Support l Customer Service

    Philippines - Last active: 4 hours ago - Tests: 20 - Portfolio: 22

    I am a self-motivated professional who gives full commitment to people who are willing to give their trust to me and to what I am capable of. I can work on full flexibility with grace under pressure. I can work under less supervision, and I make sure I ask questions if needed. I always take full responsibility for my actions - I say what I can and cannot do - I don't make false promises. Moreover, I always go the extra mile and keep in touch even if the project has ended, in return, I have a number of return clients. My skills include (but not limited to): • General web research (knows how to use advanced search operators) and other data entry tasks • Virtual assistant tasks - like website management (basic knowledge on HTML codes), handling Google Calendar, social media management, and email handling. I'm willing to learn other administrative tasks to add up to my skills • Proficient with software and applications like: WordPress, Farcry, Aweber, Trello, Moovia, Asana, Zerys, Zoho CRM, etc. • Transcription of audio files – British, American and Australian accent • Product description writing / rewriting and blogging • Phone Quality Assurance and Customer Service (with over 8 years experience in the call center industry/business process outsourcing)

    $8.00 /hr
    9,096 hours
    4.73
  9. Roni Smith

    Roni Smith

    Experienced Administrative Assistant

    Jamaica - Last active: 1 day ago - Tests: 1 - Portfolio: 1

    With over 6 years experience, I am an Administrative support professional experienced working in fast-paced environments and multi billion dollar companies demanding strong organizational, technical, and interpersonal skills. Highly trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively.

    $8.00 /hr
    257 hours
    5.00
  10. Shubha Kulkarni

    Shubha Kulkarni

    Expert in Manual testing and client servicing with ISTQB certification

    India - Last active: 9 days ago - Tests: 2

    >2.5yrs of progressively responsible experience in areas of manual testing. >Has sound working knowledge on client server Application and web based application >Exposure to all stages of Software Development Life Cycle. >Ability to understand Functional Requirements >Involved in Functional , Regression testing, system testing and defect reporting >Work involved in testing the entire functionality of the product. Executed the test cases manually to test application functionality against user requirement. >Smoke and functional testing of applications >Integration testing based on business transaction scenarios. >System testing whether end feature is working or not. >Regression testing after the fixing bugs and verified that the fixes did not create problems elsewhere. >Compatibility testing for an application in different browser, operating system and hardware. >Acceptance testing >Localization testing in different languages >Bug tracking and reporting >Handling core client – IBM and retail businesses. >Monitor the overall functioning of processes; identify improvement areas and implement adequate measures to maximise customer satisfaction levels. >Frame strategic onsite events understanding clients needs for healthy relationship. >To understand the policy conditions of different Mediclaim insurance policy conditions and update the software Applications for respective Individual or Group policies. >Execute efficient and effective deliverables >Collaborate with peers in designing quality improvement processes. >Resolve troublesome insurance cases displaying conceptual and emotional etiquettes >Help client in drafting effective documentations’ to post in their policy portals. >To analyze the monthly reports of processes and initiate corrective & preventive action of problems. >Work on Departmental improvements. >Preparing MIS on monthly basis. >Resolve employee and customer queries within the stipulated SLAs >Initiative taken for arranging internal audit training. >Coordinate with departments for arranging for internal audits after every 3months. >Follow up with depts for the improvements provided in internal audit. >Exceptionally minimal wrong settlements

    $5.56 /hr
    0 hours
    5.00