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Live Chat Operator Job Cost Overview

Typical total cost of Upwork Live Chat Operator projects based on completed and fixed-price jobs.

Upwork Live Chat Operator Jobs Completed Quarterly

On average, 64 Live Chat Operator projects are completed every quarter on Upwork.

64

Time to Complete Upwork Live Chat Operator Jobs

Time needed to complete a Live Chat Operator project on Upwork.

Average Live Chat Operator Freelancer Feedback Score

Live Chat Operator Upwork freelancers typically receive a client rating of 4.49.

4.49
Last updated: September 1, 2015
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  1. VIJAY PATEL

    VIJAY PATEL

    Expert Service Provider

    India - Tests: 3

    Education:  Masters of Arts in Economics from D.A.V.V. Indore.  Bachelor of Science in Electronics from D.A.V.V. Indore 1996-99 Technical Certifications:  Diploma in Computer Application (DCA)  CCNA - Cisco Certified Network Associate. (ID NO: CSCO11262822)  MCSE/MCDBA - Microsoft Certified System Engineer and Database Administrator.  RHCE - Red Hat Linux Administration, course Completed.  Career Course in Hardware and Networking from NIS Indore 2002-03. Technical Skills: Application MS-Office 2000/2003/2007, MS-Outlook, Internet, Etc. Operating System Windows 95/98/XP/7/2000/2003, Red hat Linux 9, Servers Windows 2003, Windows 2000, Windows NT and Red Hat E 4 Linux. Routers Cisco 2500, 2600 and 3800 series. Switches Cisco Catalyst 2950, 3750, 3560 and 4506. Protocols TCP, IPv4, ICMP, RIPv1, RIPv2, OSPF, IGRP, EIGRP, BGP. Technologies VLAN, VPN, Wireless and VOIP. Responsibilities: ? Systems experience. ? Documentation experience. ? Project set up (Govt. Or Pvt.) ? Selection of Hardware & Software. ? Training of IT staff in technical matters. ? Managing Relationship with Clients. ? Distributing Franchisee and give full support. ? People management. ? Project management. ? Planning of projects. ? Co-ordination of inter departmental work. ? Conducting audit. ? Conducting needs analysis. ? Training other Non-IT departmental staff. ? Managing Clients relationship. ? Facilitating meetings. ? IT – Infrastructure support. ? Vendor coordination. ? Support and deliver the services for the new and existing customers. ? Providing data and voice services to customers as per requirements. ? Network requirements and Bandwidth allocation as per Business needs. ? Support for Servers, Switches, Routers and Firewalls. ? LAB administration for Business Units. ? Establish new or old transitioned projects. ? Coordination with internal departments to get the service prompt. ? Maintaining Business Units data for uninterrupted IT services. ? Providing Remote Assistance for technical issues. ? Knowledge of configuring and setting up Cisco Routers and Switches. ? Knowledge of VLAN and Access list. ? User account management in Windows via web tool. ? Knowledge of Active Directory Domain. ? Installation, configuration and troubleshooting of Windows and Linux clients. ? Trouble shooting of the problems related to network link & problems in wireless Client. ? Hardware support for laptops and desktops. ? Network port patching of Switches and setting up of IP phones, Polycom and Cisco IP Communicator. ? Installation and Troubleshooting of networks based on Thin, Thick and all structured cabling. ? Remote Administration with the premises and between premises ? Re-Engineering networks with latest technologies like – terminals, VPN, In-house Mailing, IP Masquerading etc. ? Managing all installations of Servers, desktops and laptops. ? Implementation of Hardware and Software RAID. ? Implementation and maintaining Hybrid networks based on Linux and all Windows Versions. ? Providing FMS to our clients for Data Backups, Security, and Antivirus Management. ? Providing DBA support to our clients with online Database connectivity and data management. ? Monitoring performance and resolving bottlenecks as and when required by IT Manager. Extracurricular Activities: ? Playing Cricket & Badminton. ? Represented Govt. Post Graduate College Mhow Cricket Team as a Captain. ? Represented KHO-KHO and Football team in Inter School Tournament. ? Sports Secretary in School. Strength : Honest, Hardworking, Positive Attitude, Good Team Player and Punctual.

    $4.44 /hr
    0 hours
    5.00
  2. Czarina Ann Go

    Czarina Ann Go

    Virtual Assistance, Email Support, Customer Service, Chat Support

    Philippines - Tests: 1

    Seeking stable online job based at home. I worked as a virtual assistant almost 3 years now and was trained and worked on array of tasks. At the same time, I also tried working as a front desk officer/membership consultant in an elite fitness club and after that job I worked on a call center as a Reservations Sales Specialist for almost 14months. And employed for 14 months on a BPO company and was awarded as 3rd top agent for 2011. I am optimistic that whatever field I may be, I am to excel.

    $5.56 /hr
    1,468 hours
    5.00
  3. Ann catherine M.

    Ann catherine M.

    Technical Support Specialist, Expert in Computer Hardware and Software

    Philippines - Tests: 6

    Highly motivated tech-support professional skilled in troubleshooting, analyzing and resolving complex technical problems, utilizing advanced resolution procedures. Worked for a year in a call centers as Technical support professional, serving customers through voice or chat support to resolve issues with hardware and software installation and troubleshooting. Accurate, fast keying skills and sound knowledge of computer applications. Proven ability to collect and manage information efficiently and accurately. Excellent written and verbal communication skills and a strong desire to work hard and perform well. Skilled in planning and organizing with the ability to complete tasks on deadline. An independent worker who successfully meets the challenges of a fast-paced environment providing data entry and administrative support to a large department. Sound knowledge of database management tools and data entry technologies. Over three years experience successfully performing a number of data entry and clerical tasks. A proven track record of efficiency and accuracy in managing multiple functions, solving problems, maintaining confidentiality and producing quality work. Expert in Siebel,right now database , Cisco VoIP, Microsoft word, Microsoft excel,microsoft PowerPoint, Very knowledgeable in troubleshooting of computer peripherals products such keyboards,webcams,headsets(wireless),Expert in yahoo messenger , Video HD, Skype, Very Proficient in websearch engines such as Google search, yahoo, wikipedia, 118.com, 11850.ie, whitepages, yellow pages,

    $4.44 /hr
    2,189 hours
    4.87
  4. Jhoana Villegas

    Jhoana Villegas

    Customer Experience Specialist

    Philippines - Tests: 3

    My name is Jhoana Villegas, 38 years old. I am a stay at home Mom and I have one dependent, he's 10 years old, smart and loving. I am a college graduate, and I hold a degree of Bachelor of Science in Computer Science. I have had the opportunity to work with one of the most amazing BPO in the Philippines, where I worked as a Team Leader. I have 10 years of extensive customer experience. I assisted customers mainly with their complaints. The medium of communication used are voice and email.

    $5.56 /hr
    264 hours
    4.55
  5. Kathleen Sardoncillo

    Kathleen Sardoncillo Agency Contractor

    Order Processing & Customer Service

    Philippines - Tests: 10 - Portfolio: 11

    I am interested with engaging in long term projects in the following areas where my skills set are derived from over 5 years of experience working in the customer service industry: - Order Processing - Live Chat Support - Email Support - Phone Support - Administrative Assistance - Data Entry - Others: MS Office Applications, Photoshop and CorelDraw I'm competent and a hard-worker. I have the enthusiasm to keep learning new things and I always have the initiative to strive for better (if not the best) in all things that I do. I can work independently with minimum supervision and I work well also with a team. I'm detail-oriented and most of the time, I want my stuffs done in a systematic and organized manner.

    Associated with: One Team Up

    $7.78 /hr
    6,557 hours
    4.99
  6. Chielo F.

    Chielo F.

    Data Entry Expert/ Technical /Customer Support/ Manual QA for Websites

    Philippines - Tests: 4 - Portfolio: 4

    My experiences include the following: * BPO Inbound Agent * Credits and Collections for a Utility Account in Canada * Chat Support (technical, billing, customer service, and sales) catering US. * Technical Assistance for Internet, Cable, and Phone Service * Request Verification * Proofreading * Facebook Manager for Ads * Phone Representative for a Lawn Firm attending to personal injury cases * Google Speech Recognition * Project Manager/ Website QA/Office Assistant Tools I was able to work with include the following: Asana Google Docs, Drive Dropbox WordPress cPanel X Softfon I would love to succeed in an environment of growth and excellence and earn a job which provides me job Satisfaction and self development. And help me achieve personal as well as organizational goals. I’m hoping that my personal profile satisfies your criteria on selecting your preferred employee for the job.

    $11.00 /hr
    1,399 hours
    4.70
  7. Zubair Justin

    Zubair Justin

    Customer Service Expert (Chat and Phone)

    Pakistan - Tests: 1

    Comrades Tech provides Call Center, Data Entry and Customer (phone, chat & e-mail) Support Services in a highly professional and ethical manner. We offer technical support services, order taking, order processing and also outbound services (lead generation, verification, event planning etc). Comrades Tech has worked for various clients throughout the U.S/UK / Canada in jobs pertaining to Voice, Non-Voice Services. We operate 24/7 and can work on any time-zones. We continued to pride our self on the principles that laid the initial foundation for success: hard, honest work, customer satisfaction and quality service. We promise the excellence of our work and your satisfaction. At Comrades Tech we provide an Iron Clad Service Guarantee that will prove your campaign to be a success or your money back. We always plan for a long term relationship with our clients. Service Description: Comrades Tech is a professional, skilled team with highly experienced & competent business developers,technical support representatives and an energetic sales team. Our Advantages: We work 24/7/365 Excellent Skills for the Customer Services Qualified Staff with low cost Astonishing Accents Quick Learners Excellent Listeners Have the ability to understand the requirements of the clients Power backups High Speed Internet Connections Well Know how to work on the Remote Desktops The key services we offer are: * E-mail Support * Phone Support * Live Chat Support * Administrative Support * Research * Order Processing * Good communication Skills * Experienced Staff * Natural Accents * Professional skills * Customer Support Expert * E-mail Responses * Bulk E-mailing * Help Desk * Toll Free Response * Reliable Connectivity * Backups * Technical Support * Data Entry (Word, PDF, Excel, MS Word) * Credit Card Processing * Lead Generation * Virtual Assistant * BPO * 24/7 Availability Our services includes: 24/7/365 Live Chat Email Responses Inbound Calls Out bound Calls Tele Marketing Lead Generation Order Processing Proof Reading Blogging Web Researching Marketing Help Desk Office Administration Data Entry No task is too big or too small for our company; if you have a business process to be outsourced, we have the capabilities to deliver it for you!

    $8.00 /hr
    0 hours
    5.00
  8. Harold lee S.

    Harold lee S. Agency Contractor

    Expert Customer Service Representative | Zendesk | Live Chat | Email

    Philippines - Tests: 5 - Portfolio: 7

    I am a Professional Freelancer who has an advanced knowledge with Zendesk, ZaZaChat, ProvideSupport LiveChatInc, Click-or-Chat & LivePerson Chat Platform for 7 years. Answered Sales, Billing, Email, Technical Inquiries and Remote Desktop computers if necessary. Until this time, I am still providing good customer service and improving more the effective skills on how to deal with customers online, especially when giving satisfaction. My target is to provide extreme quality and great assistance with them.

    Associated with: iDesk Connect

    $9.00 /hr
    4,008 hours
    4.89
  9. Ehnjaylegem Teng

    Ehnjaylegem Teng

    Customer Support, Writer, Admin Work, Zendesk etc.

    Philippines - Tests: 5 - Portfolio: 2

    UPWORK TOP RATED, 100% JOB SUCCESS, 4.99 STAR FEEDBACK, 9,500+ HOURS WORKED, 38 JOBS! "Exceeding Your Expectations Always!" Feedback ratings are above average to perfect. I work professionally and give excellent comments and suggestions to my employer. Okay, here's what I can do and have worked with: CUSTOMER SUPPORT - Email, Phone, and Chat - Problem Solver - Logical, quick thinker ADMIN WORK - Daily, weekly, monthly reports that includes customers' details and concerns. - Tally those up to see which concern most customers contact you about. - Research and test drive tools/platforms and give you a detailed feedback to know whether or not the tool is useful for your business. - Can train and create study materials for new hires. - and all that good stuff. WRITING -Articles -Ghost writing -Blog -Spin MULTI-LINGUAL Filipino / Tagalog English Cebuano FAST LEARNER AND DEDICATED Not all businesses are the same. I might have had YEARS of experience in this industry (custmer service) but I'm not arrogant. I'm willing to be taught, adjust, and learn. Call me "Gem". My real name is kind of a mouthful :) Ah don't be intimidated of the rate. That's always negotiable. Talk to me about it.

    $8.00 /hr
    10,229 hours
    4.99
  10. Mariangela Mesias

    Mariangela Mesias

    Account Administrator

    Philippines - Tests: 3

    Being an experienced General Virtual Assistant for over 4 years now, I offer exemplary Customer Service, be that over the Phone, on Live Chat or via E-mail support. I am able to cope with pressure and demands and am goal oriented. I am particular with meeting deadlines and have the zest for creating results. Through previous employments and experiences I have experience with Asana, Zendesk, Campfire, Magento, CPanel and Wordpress. I am proficient in the English language, both written and spoken and have once been given commendation by an employer. I have experience handling Inbound and Outbound phone support to and from clients, Email Support, Chat Support and Ticketing. Having graduated with a Bachelors Degree in Nursing, I am confident that I am well rounded with the Medical field. And as an experienced Customer Support Representative, I have worked and am experienced in the field of Hotels and Flights reservations, changes and cancellations.

    Groups: Pro Customer Service

    $11.11 /hr
    3,548 hours
    4.61