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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 305 Phone Support projects are completed every quarter on Upwork.

305

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.46.

4.46
Last updated: August 1, 2015
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  1. Robert H.

    Robert H. Agency Contractor

    Team Lead/ Technical Expert Support(Phone/Chat/Email)

    Philippines - Last active: 1 day ago - Tests: 6

    I have been working in a business process outsourcing industry for 13 years. This has been an invaluable experience in terms of learning different level of techniques to enhance my performance from an entry level customer care representative processing emails and chat to a 2nd level technical support providing extensive solutions and strengthening client relationship. As a leader, I am currently focused on developing and leading a team to exceed client expectations. I aim to do the same in Odesk given the opportunity to commit myself in the personal and professional development of a team as well as apply the day-to-day project experiences to individual talents.

    Associated with: MAGNIFICO

    $12.00 /hr
    6,208 hours
    4.70
  2. Srimanti Bagchi

    Srimanti Bagchi

    Expert in Admin Assistance

    India - Last active: 5 days ago - Portfolio: 4

    I am b.tech(IT) pass out. I m working as a freelancer. Dedication and delivering the given job on time are my plus points. I believe in delivering accurate results within the expected turnaround time.I am here to serve clients with high level of expertise, quality and timely work at a reasonable cost.

    $7.00 /hr
    6,234 hours
    4.94
  3. Abhilash M.

    Abhilash M.

    6+Years Experience- Windows/Oracle/HP/Cloud Certified Infra Architect

    New Zealand - Last active: 6 months ago - Tests: 17 - Portfolio: 3

    6+ Years experience in : * BMC Tools Design/Installation/Configuration. * HP Tools : Certified Accredited Integration Specialist * Windows Administration * Oracle certified Solaris Administrator * ITIL V3 certified Process designer. * Web Programmer * PHP/MySQL expert.

    $27.78 /hr
    787 hours
    4.99
  4. Oscar Santana

    Oscar Santana

    IT Support, customer support, Web and Wordpress Developer. DBA

    Venezuela - Last active: 15 days ago - Tests: 2

    I work as a programmer, social media manager and specialist in customer support both in the social part as IT. I have more than 6 years working with Customer and IT support using, chat, Helpdesk, and phone to give support to clients. I also have experience as a Web Hosting support Agent. I like to work as a freelancer, I consider myself a person who always solves problems, proactive and enthusiastic, always willing to take on new challenges and learn something new every day. -- Me desempeño como programador, social media manager y especialista en atención al cliente tanto en la parte social como técnica. Me gusta trabajar como freelancer, me considero una persona que siempre resuleve problemas, proactivo y entusiasta, siempre dispuesto a tomar nuevos retos y aprender algo nuevo todos los días.

    Groups: Bluehost Developers and Designers

    $8.89 /hr
    1,586 hours
    4.93
  5. Mark F.

    Mark F.

    Detail oriented, self motivated wordsmith.

    United States - Last active: 16 days ago

    After working in the customer service industry for many years, I have decided that this is the type of work I enjoy the most. I have thrived in every position held and take pride in the work I do. Looking to the future, I welcome new challenges and introducing great experiences into my professional career.

    $10.00 /hr
    19 hours
    4.98
  6. April Herndon

    April Herndon

    Graphic Designer

    United States - Last active: 10 days ago - Tests: 2 - Portfolio: 19

    Proficient in numerous programs including, but not limited to, the following: - Wordpress - Microsoft Word - Microsoft PowerPoint - Optimize Press - Leadpages - Mailchimp - Ontraport - Aweber - Google Docs - Adobe Photoshop - Adobe InDesign - Adobe Illustrator - Adobe Acrobat - Camtasia I am a reliable and highly driven graphic designer. All of my design work is completed with the newest version(s) of Adobe software. In addition to my design work, I offer a variety of other skills to my clients including virtual assisting and admin tasks. As a perk to my clients, I offer free stock photography for projects through shutterstock.com -- the BEST stock photography site there is.

    $30.00 /hr
    295 hours
    4.77
  7. Samantha M.

    Samantha M.

    Motivated and Dependable!

    United States - Last active: 3 days ago - Tests: 1 - Portfolio: 1

    I have 5+ years of experience in administrative and customer service oriented roles as a former elementary school teacher, project manager and virtual assistant. I hold a B.A. in Art History from Loyola University and I am currently pursuing a Master's Degree in Human Nutrition (online, part-time). I am motivated, reliable, have a keen eye for detail and exceptional problem solving skills. Skilled in Microsoft Office, Adobe Creative Suite, Research, Writing, Transcription, Google docs, Meet Edgar, Slack, MailChimp, Buffer and more! My creativity, organization and management skills will help you to free up your time and grow your business! I can handle anything that comes my way

    $20.00 /hr
    269 hours
    5.00
  8. David M.

    David M.

    Virtual assistant / Expert social media agent

    United States - Last active: 3 days ago - Portfolio: 1

    Hello everyone, I am a professional virtual assistant and excited to be here to help assist you with your virtual needs. I possess a variety of skill sets to offer my clients including over 15 years experience in customer relations, office management, and data entry. I have worked in the Amazon market place performing tasks in merchant shipping, customer reviews, and feedback. I have extensive knowledge on the Facebook platform. I am a multitasking individual who enjoys problem solving. I am looking for the to service others here with multiple facets of their business needs. I posses over 13 years of extensive computer skill sets from basic OS platforms to a vast knowledge base of Microsoft programs. I look forward to working with you. If your looking for a prompt , efficient, and thorough service i am here to assist you with your needs.

    $10.00 /hr
    906 hours
    5.00
  9. A. Henry Jacobs

    A. Henry Jacobs

    Efficiency. Creativity. Delivery.

    United States - Last active: 3 days ago - Portfolio: 5

    I am diligent in everything I do, and learn new things easily and with enthusiasm. I am a well-rounded person who is friendly and easy to deal with, and it is very important to me that I meet goals and produce work that exceeds expectations. I offer 10 years of office experience, skills and knowledge as an Administrative Professional. I have worked virtually with great success for the past 8 years in capacity of hiring freelancer for publishing program. I am experienced in customer service and performing/managing administrative functions. I am a detail oriented person with exceptional communication and organization skills. My specialties are data entry, research, training, setting up processes and procedures, technical writing and working with reports. Other skills include presentation, word processing, working with spreadsheets/workbooks, customer service via web chats and emails.

    $29.00 /hr
    1,224 hours
    4.96
  10. Edna Van Baulen

    Edna Van Baulen

    Continuing to Exceed Expectations

    United States - Last active: 3 days ago - Portfolio: 11

    “Edna is a true professional. Her work is excellent, well-presented, and goes beyond specs. Looking forward to working with her again.” “Third job awarded to this service provider - fantastic work as usual” “Edna turned the project around very quickly and did and exceptional Job. It's contractors like this that have made my company a success." If you're in need of accurate, audio proofed, professional transcripts for a great price - no need to look any further. Customer satisfaction is my #1 priority. Every transcription is proofed with my rigorous three point proofing system to insure an error free product. Give me a try, I’d love to add you to my list of happy clients.

    $24.44 /hr
    200 hours
    4.79