Joyce lynn R.
Team Leader, Nurse, Transcription, Data Entry
Last active: 5 months ago
I have 8 years of work experience in a reputable BPO Company. I was a Senior Customer Service Specialist for about a year and a half before I became a New Hire Coach for 2 years and moved my way up in becoming a Team Leader for 4 years. I have worked to various departments or programs, such as, satellite TV, online shopping, telecommunications and e-commerce.
With my vast experience in the contact center industry, I was able to develop skills and competencies such as, excellent call handling, call monitoring, coaching, Quality Evaluation, people management, root cause analysis, data gathering and analysis, etc. I am proficient in MS Word and Excel.
To my future clients, you are guaranteed that you will have a competitive, dedicated, passionate and committed employee.