Customer Service Specialists

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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer service job posts for project examples or post your job on Upwork for free!

Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 2,196 Customer service projects are completed every quarter on Upwork.

2,196

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.70.

4.70
Last updated: May 1, 2015
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  1. Elgie M.

    Elgie M.

    Admin Support/Data Entry/Customer Service

    Philippines - Last active: 1 day ago - Tests: 8

    I was once a writer and editor in school and a book lover so my english skills are excellent. I also have experience in handling customer services and technical support when I was part of one of the world's renowned BPO companies. I am very easy to work with aand I can adapt and learn immediately any task assigned to me, hence I can be an effective additional workforce in your company.

    $4.44 /hr
    118 hours
    5.00
  2. Freddie Van Der Ploeg

    Freddie Van Der Ploeg

    Bachelor in Commerce

    Czech Republic - Last active: 1 day ago - Tests: 4 - Portfolio: 4

    My place of stay is in Prague, Czech Republic, and I can be contacted for part- and/or full-time home based opportunities. I have: - experience in customer service because I dealt directly with customers face-to-face, by email and by phone; - been selling contracts in mobile telephony, internet and rental space. During this period I had extensive training on the job; - standardized applicable values as long-term relationship and increasing customer; - proven myself to be a quick learner (see my reference of Accenture) and I enjoy developing myself; - eye for detail and I know how to visualize your business; - no issue with adapting to set up structures which I try to make my own and improve to gain better results; - strong communication skills and experience to work with cultural differences. I studied Small Business & Retail Management and in this area I gained a lot of knowledge in the past years. It also made me the person who thinks about your business by showing keen interest. During my recent projects on oDesk I improved my Office (Microsoft/Google) skills significantly. Other software I work(ed) with but not limited to are: - Wordpress, - GetResponse, - AutoRespond, - Mailchimp, - SurveyMonkey, - Gimp, - Audacity, - Google products I also cooperate with other freelancers. In the case you would like me to control your project feel free to contact me as well. I will hire the designated freelancers myself and for you there will be just one contact. I operate under the name Non-stop Strategy. Freelancers I work with and recommend: - Kristina Simkova - experienced data analyst and web researcher https://www.upwork.com/users/~0142ad7f4d6c105c30 - Martin Galis - web designer and customer service specialist https://www.upwork.com/users/_~01d1f493a3e3598a46 Feel free to contact me in case you have something to share or want to offer. Thank you for taking the time to read my profile and I am looking forward to start doing business with you. Best Regards, Freddie

    $30.00 /hr
    4,282 hours
    5.00
  3. Sara M.

    Sara M.

    Native Spanish translator, assistant, creative writer

    Spain - Last active: 5 hours ago - Tests: 8 - Portfolio: 8

    Native Spanish translator, proactive administrator, assistant and creative writer. I've worked for several multinational companies in Spain, have experience in translation tasks and I'm currently taking part in a volunteer project in Panama. My goal is to work as a freenlance English-Spanish / Spanish-English translator and assistant. I'm interested in translation projects and Creative Writing, Personal Assistance, Administration, Secretarial or Customer Care related long term positions. I'm a detail-oriented commited worker. Let me put my working experience and personal skills into practice to assist you get the best results possible in your project.

    $16.00 /hr
    2,407 hours
    4.96
  4. Claudia Cavina

    Claudia Cavina

    Bilingual Italian English, versatile worker, fast learner

    Italy - Last active: 1 day ago - Tests: 18 - Portfolio: 10

    Please If you need my services contact me with a message, odesk doesn't allow us contractors to contact You (client) directly unless you started a contact with us before, so any question posed as custom message in the decline offer goes unanswered if you haven't started an interview before declining the offer we made as contractors. Thank you for your understanding. At the momet my main objective is to accumulate expertise and more experiences in the fields where my strenght points lay, The final goal I'm hoping for is one day have an interesting curriculum that shows my versability, taking full advantage of my bilinguism, as Italian is my mother tongue while I've studied English, of course also business oriented, for the past 15 years, attending courses in English specialized schools like London's Malvern House. During the years both for school and recreational projects I've found myself working with programs like : microsoft word, for my creative writing passion; microsoft powerpoint, because words and poems are good but pictures and photos help expressing your ideas so much better and in a more immediate way; microsoft excel, using spreadsheet and filters to organize, schedule and make data easier to find. I've been inside different communities where I helped out managing and overviewing their forums and chats. At the present time I'm still in the University, studying in the conservation of cultural heritage field, hoping one day to enter into an american art gallery or a museum and become an art curator. To help fulfill this ambition,I've successfully attended Frank Boehm's course of "Exhibitions and Installments" at the IUAV in Venice, and learned some practical lessons about art exhibitions from Alessio Boschi. I've worked on my local territory with some contemporary art artists, Giusy Marchesini and Abdessamad Halloumi, helping with few of their temporary exhibitions. In the above mentioned positions, the photography course taken with Guido Guidi was a huge help, as it had helped me develop my artistic eye especially for compositions.

    $14.76 /hr
    4,928 hours
    5.00
  5. Natalia V.

    Natalia V.

    Content Manager/Customer Servs/Trilingual Speaker/Photoshop/Designer

    United Kingdom - Last active: 1 day ago - Tests: 11 - Portfolio: 10

    Over the past 14 years I've been developing my skills in management, design, translation, administrative support, customer service, tech support and sales. I am also a trillingual speaker, Spanish - English - Portuguese. I also have basic knowledge of French and Japanese. I am an interior designer and a craftswoman. I have a small business so I am a multitasker, I do the presentations, photo edition, marketing and brochures. I am a fast learner and a hard worker. My objective is to provide my experience in different fields to the Odesk community and I'm looking forward on gaining new ones. Thank you.

    Groups: Zendesk

    $22.22 /hr
    10,658 hours
    4.99
  6. Valentina D.

    Valentina D.

    Blogger, Copywriter, Research Data Entry Specialist

    Italy - Last active: 2 days ago - Tests: 3

    I’m a freelance Blogger-Copywriter, Social Media Specialist, Research and Data Entry Specialist. I write for several websites about cooking, about tourism and about local news. I'm also developing apps for iPhone and Android phones. I create mini-audio guides about the most beautiful towns and villages in Tuscany. I’ve been working in tourism and new technologies since 2006, when I was Content Manager for multimedia guides for visiting art cities. Then I worked as E-Commerce Manager for a leather company selling leather goods all over the world and I was in charged of customer service and webmarketing. I also worked for a famous Florentine webagency that has several websites about Tuscany, as well as a dedicated blog and forum. I used to write contents, doing SEO and being active on the forum and on the blog. I’m a motivated and dynamic person and I commit myself into work really hard. I’m also mum of a lovely boy. At the moment I’m trying really hard to get my job priced and not just appreciated.

    $25.00 /hr
    4,789 hours
    5.00
  7. Zdenka M.

    Zdenka M.

    Experienced Translator Czech - English. Writer. Web Researching.

    Czech Republic - Last active: 1 day ago - Tests: 10

    I am a native of Czech Republic. I have extensive knowledge of both British and American English, certified by passing the State Exam at the State School of Languages, Prague. Having lived and worked long-term abroad (UK, US, Greece), gave me unique experiences with local people, their dialects, and idiomatic expressions. It improved my vocabulary the way no school could. My education and work history includes 4 years on the medical faculty, university bachelor diploma in Geology and Environmental Studies, a year of being self employed as a tutor of Czech, English and natural sciences, or working for Dell inc., as a customer support and operations technician (data input and retrieval, databases, Sharepoint, etc.) I also have knowledge of html/xhtml, and working with Corel Draw. I'm considered flexible, open-minded and reliable. Please do not hesitate to contact me for examples of my work. My writing skills in Czech language can be seen here: http://www.kultx.cz/xgirl http://egyptska-mau.cz

    $20.00 /hr
    1,242 hours
    4.86
  8. Carolina S.

    Carolina S.

    Administrative Assistant/ Customer Service Rep.

    United States - Last active: 1 day ago - Tests: 5

    Over the past years I have enjoyed volunteering within my community. I am proficient with the application of communication and leadership skills. I have the ability to work both independently, and as an integral part of a successful team. I am thoughtfully organized and highly adaptable with the ability to perform in a fast paced environment. My desire is to obtain a position that will offer me the opportunity to utilize my current skills and to allow me to gain additional skills that will help me contribute as a value added team member in a professional work setting.

    $16.67 /hr
    2,749 hours
    5.00
  9. Magdoul A.

    Magdoul A.

    High quality Translator and outstanding Virtual Assistant

    Morocco - Last active: 1 day ago - Tests: 17 - Portfolio: 2

    French VA- translation- customer service. Good quality translation work together with Timely delivery are guaranteed. I speak three languages: English , French and Arabic (native). I am also updated on the web needs and tendencies. I am available 30 hours a week and can be motivated to invest more time. My ability to listen and carry out the instructions could be a key strategy when communicating with my employers. Areas of expertise are: Newsletters, Articles, E-mail, Web Site Content, Immigration Documents and more. though I will be enormously motivated to work in all areas mentioned above,I am ready to take any challenge as long as it falls within my personal scope of competence.

    $16.67 /hr
    974 hours
    4.94