IT Support Analyst/Help Desk Support
* Help desk, customer service, and support experience with problem
solving involving hardware, software, and networks.
* Phone and email support
* Hands-on work experience with the following:
- Windows Operating systems
- Clients: Windows7, Windows Vista, Windows XP
- Servers: Windows 2003, Windows 2008,
- Knowledge of Active Directory, Exchange 2003/2007
- Desktop connectivity application: Citrix
- MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint,
- Internet browsers (eg Explorer, Chrome, Firefox).
- Support for laptop, desktops, and printers
- Others: Adobe Acrobat and other common desktop applications like