Other - Admin Support Professionals

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Leo Jester G.

Leo Jester G.

Psych Major / Social Media Manager / QA Manager / Data Entry

Philippines - Tests: 14

I'm currently working as a freelance statistical analyst, and as the Social Media Manager for Adic's Burn Premium Ecig Juices, a Manila based E-Liquid Manufacturer. The Social Media Manager job for Adic's Burn Premium Ecig Juices had included the following: - The creation of the Official Adic's Burn Premium Ecig Juices Facebook Page (www.facebook.com/AdicsBurnPremiumEcigJuices). - Overall management of the Official Adic's Burn Premium Ecig Juices Facebook Page - Managing the Official Adic's Burn Facebook Account (www.facebook.com/adics.burn) - Creation of daily post that would be posted on different facebook groups. - Customer Support for incoming inquiries and orders. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ I previously worked as the Social Media Manager for Budz Worx, a Manila based Electronic Cigarette Manufacturer. The Social Media Manager job for Budz Worx had included the following: - Created and Moderates the Main Facebook Page (facebook.com/BudzWorx), currently has 6,565 likes/followers. - In-charge with Sales, had personally generated more than ₱ 1.3M (30k USD) in earnings. - Handles and processes all the orders that comes via the Facebook Page. - In-charge of handling the company's relationship with its' product distributors and resellers. - In-charge with updating the distributors and resellers on upcoming products. - In-charge with coordinating with the distributors and resellers, regarding their stocks and stocks availability. - In-charge of answering all the incoming queries via the company's Main Facebook Page. - In-charge with planning online promotions and advertisements. - Creates online contest to improve the company's Main Facebook Page popularity. - Creates product video tutorials & upcoming product teasers. - In-charge with creating a hype for the upcoming products. - In-charge with the market research for similar products. - In-charge with following the current trend and predicting future trend to keep the company's product up to date. - Created our company's official invoice. - In-charge with generating new order invoices, order follow ups and general client communication. - Created and Handles the Main Group Page (facebook.com/groups/ERATechSupportHub), currently has 4,656 members. - Handles over-all technical support for all the company's products. - Handles over-all planning for the company's live events such as conventions & Meet and Greets. - Handles the majority of the social media interaction, serving as the official representative of the company.

$6.00 /hr
1,712 hours

Bon Eric Barro

Bon Eric Barro

Transcriptionist, Email/Live chat support representative, Photo Editor

Philippines - Tests: 4

I've been with the BPO industry for almost four years. I was a live chat support agent for a VOIP company where we handle a maximum of five customers at the same time, eight hours a day (excluding overtime), and six days a week. We handle various concerns from our customers ranging from basic product knowledge, placing orders, tracking their orders, processing a replacement, and giving them trouble shooting steps when their device is not working properly. I also worked with a financial institution where I was a part of the team who caters request and answers inquiries through email. I am looking for a long-term stable job while working in the comfort of my home. I believe that my experience with my previous jobs would be of great help.

$3.00 /hr
6,386 hours

Joselie Zafra

Joselie Zafra

Excel, Word, PPT Expert / Data Entry / Virtual Assistant

Philippines - Tests: 3 - Portfolio: 1

Handling reports are my specialty using Microsoft Word, Excel and Power Point. A long experience in handling Data Conversion into xml, xhtml and epub conversion along with Web researching enhanced me very well. I believe experience is the best education and enhanced your ability to be more skilled in handling multi task. I am willing to share this ability to my Clients and to learn more from them.

$3.00 /hr
1,775 hours

Meriam Dellatan

Meriam Dellatan

Customer support/ Project Manager/

Philippines - Tests: 6

I studied Bachelor of Arts major in Mass Communication for over 3 years. I started working when I was 21 years old as Customer Service Representative in Qualfon Inc. I handled Supervisor calls and deals with unhappy and complicated customers most of the time. After working there for 2 in a half years, I then transferred to Convergys to expand my experience. I worked there as Customer Care. To sum it up, I worked in a Call Center Industry for over 3 years. I decided to settle down in my hometown and work with online home-based jobs. I am working in a Solution Provider company in the United States through Upwork as a Virtual Assistant. In here, I play variety of roles. I am Sales Support, Project Manager and Commission Administrator. You can reach me at YM and Skype. My Email address is yham2_kf@yahoo.com.

$6.50 /hr
4,022 hours

Nerissa Basiano

Nerissa Basiano

Customer Service Professional / Educator

Philippines - Tests: 3

I am an outstanding Customer Service Professional with over seven years of experience in the Business Process Outsource Industry. I provide not just technical assistance, but exceptional customer service as well. I graduated with a degree of Bachelor of Science and Secondary Education in 2006. Immediately after graduation, I started working in the BPO Industry helping me acquire the necessary skill sets to provide high quality service. I am very dependable, I can easily work within a team and I work with minimal supervision. If you are looking for a Customer Service Representative to provide you with the highest quality service, then I am the right person for the job.

$5.56 /hr
1,920 hours

Jackielyn D.

Jackielyn D.

Staffing Manager / Data Entry /VA /CSR

Philippines - Tests: 5

Gain an opportunity to showcase my skills and expertise, and help potential employers to get the job done.I have worked in the BPO\Call Center industry for the past 3 years.With experience in sales and customer service and data entry.Fast learner and very dependable. Team player and believes in the importance of customer and client satisfaction. i am very much Creative and Confident in term of doing any work accurately.

$7.00 /hr
1,788 hours

Jordan Perez

Jordan Perez

Experienced Transcriber

Philippines

An energetic, self-motivated and hard working freelance transcriptionist with a typing speed of over 80 WPM (Words Per Minute). I provide transcription in the following areas: ● Legal ● Podcasts ● Interviews ● Speeches/Lectures ● Seminars/Webinars ● Conferences/Conference Calls ● Phone Messages ● Radio Shows ● Television and Reality Shows ● News Footage ● Documentaries ● Churches & Sermons My goal is to furnish top-quality transcription work. Every transcript I handle, whether a small task or a large project, is handled with accuracy and attention to detail at a reasonable cost.

$3.33 /hr
1,089 hours

Susana Panganiban

Susana Panganiban

Social media consultant/VA/expert researcher data entry provider

Philippines - Tests: 2

I have a wide variety of skills that I am able to provide my clients. . Knowing exactly what the end user wants and needs results in a quality product. My main focus is social media, and search engine optimization to make these tools work even better. I use a combination of Twitter, Facebook, and blogs (I recommend Wordpress) to increase traffic to a site and build engagement with potential and current customers. Everything I do when it comes to social media and blogging takes into consideration the effect it has on search engine rankings. Using these tools can help you expand your reach, and improve your search engine rankings.

$3.33 /hr
1,273 hours

Allan Joseph Magsino

Allan Joseph Magsino

Team Leader | Excel Guru

Philippines - Tests: 5 - Portfolio: 1

I have extensive hands-on experience in Customer Service having worked in the Business Processing Outsourcing industry for the last 10 years. I was also exposed to reporting and data analysis, having been part of Workforce Management for 3 years, which gave me the expertise in Microsoft Excel that is widely used in a lot of applications. I can handle customer facing and non-customer facing relationships, coaching and mentoring, reports development and improvement, and a multitude of other productive tasks. I have also recently delved into Audio Production.

$10.00 /hr
2,296 hours

Jun Kevin Flores

Jun Kevin Flores

Customer Service Representative/ Phone Support/ Virtual Assistant

Philippines - Tests: 3 - Portfolio: 1

For almost 4 years, I have served the customer service industry of the largest online retail company in the world. And now, I am willing to use this experience in the home-based industry. To summarize, here are my previous work experiences: Position: Subject Matter Expert - Customer Service with Administrative Experience Duration: 2 years (2013 - 2015) My tasks were: - Clarify customer requirements, probe for and confirm understanding of requirements or problem. - Meet customer requirements in a timely fashion. - Confirm customer understanding of the solutions and provide additional customer education as needed. - Prepare complete and accurate work and update customer file. - Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. - Effectively transfer misdirected customer requests to an appropriate party. - Stay current on products, pricing, promotions, procedures, and other important issues. - Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. - Participate in activities designed to improve customer satisfaction and business performance. - Utilize own judgment to resolve problems or perform research. - Assist in addressing routine and non-routine customer problems. - Operate computer to key and/or verify a variety of complex information. - Perform tasks that are generally not clearly defined and are not part of a regular workflow cycle. Position: Sales and Service Representative Duration: 1 year (2012-2013) My tasks were: - Handles inbound/ outbound emails. - Responds to customer emails using product knowledge. - Resolves customer questions and issues. - Works to build customer confidence in the brand. - When applicable, promotes opportunities for additional products and services.

$3.33 /hr
1,516 hours