Maria Ellaine Ong
Reports Analyst, Appointment Setter, Researcher, Customer Service
I believe in an honest and efficient hard day’s work. I get self-satisfaction from pushing myself to the limit, knowing that all my efforts are going to pay off. I am committed to anything I do and provide results.
I have been working in the BPO industry for more than 5 years now. The positions I have handled within this period are Technical Support, Customer Service, Order Entry, Floor Coordinator and Reports Analyst. I have developed skills over the years that help me in providing excellent and quality service in any field.
As a Reports Analyst for a Sales and Technical account I create and update dashboards such as Customer Satisfaction (CSAT), Quality and Sales. I have advanced skills in Microsoft Excel 2013, 2010 and 2007.
As a Customer Service Agent I have experienced working in a voice and non-voice environment namely, chat and email support. I've handled technical inquiries regarding cable, internet and phone connectivity as well as general inquiries, billing and sales.
I also have experience working as a virtual assistant with tasks such as research, lead generation, data mining, data entry and appointment setting. I use tools such as SalesForce to enter leads, accounts and sending email, Google Docs, Google Calendar and TeamViewer.
I am a fast learner, accurate, detail oriented and efficient. I am hoping to hear from you soon. Thank you!