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Hire a CRM consultant today to manage business relationships and organize customer service, marketing and sales data. CRM consultants can set up email systems, manage call centers and find custom CRM solutions for all your business needs.

Customer Relationship Management (CRM) is the art of using technology to simplify the management of customer connections and the data related to them. CRM solutions often use a combination of sales and marketing automation systems, inventory management systems and CRM databases to boost sales and improve customer service. On Upwork, the world’s largest online workplace, you’ll find CRM consultants who can manage customer relationships for businesses and professionals around the world.

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CRM Job Cost Overview

Typical total cost of Upwork CRM projects based on completed and fixed-price jobs.

Upwork CRM Jobs Completed Quarterly

On average, 182 CRM projects are completed every quarter on Upwork.

182

Time to Complete Upwork CRM Jobs

Time needed to complete a CRM project on Upwork.

Average CRM Freelancer Feedback Score

CRM Upwork freelancers typically receive a client rating of 4.61.

4.61
Last updated: August 1, 2015
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  1. Sonia Sharma

    Sonia Sharma

    Salesforce Adminstrator

    India - Last active: 1 month ago

    • Salesforce.com Certified Administrator with total 4 years of experience in Salesforce.com Presently working in VMware internal user community for SFA, PRM and custom solutions built on force.com platform. • Experience in Designing, Implementing, Configuring, Customizing and Administrating Salesforce.com CRM. • Working with Business owner and SFDC Developer for smooth implementation of requested enhancement or system error. • Hands on experience in Salesforce.com Analytics, creation of reports, custom report type and dashboards in Salesforce.com. • Testing, Training and Documentation for user adoption of new and existing CRM functionality. • Data Quality monitoring, managing and updating with dashboards and Apex Data Loader. • Managing Salesforce.com Partner Relationship Management (PRM), end-to-end Implementation of Salesforce.com PRM, including user adoption, business features, data management and customer support. • Creation of Objects, Fields, Record Types, Workflows, Approvals Processes, Escalation rules, Assignment rules, Validation rules, Sharing rules, Custom Page Layouts, Custom Fields, Cases Management, Data Maintenance and other standard functionalities • Implementation, Configuration, Customization, Integration, Data Loader Designing and Improving User Management, Data Management and Support Management process. • System Analysis with cross functional teams for Business and system issues. • Managing Security Model of Salesforce.com as developed. Business Analyst, Business Application Support • Working as Salesforce.com Administrator for CRM, PRM and customized solution built on force.com platform. • Working as Salesforce.com Administrator with respect to Sales operationss. • Drive end-to-end effectiveness of Salesforce.com, including lead management, revenue forecasting, pipeline visibility, data management and customer support. • Identify and develop dashboards and reports across the entire sales cycle. • Ongoing management and maintenance of Salesforce.com CRM implementation, including user administration. • Designing and implementing upcoming changes and enhancing existing functionality. • Serving primary point of contact for those who require maintenance, configuration and enhancement. • Security and User Management through role and profile, case management deployment. • Data Management with Data Loader and Apex Explorer, Territory Management with DRM and iLog. • Partner test account creating, partner role and profile Management, content delivery to partner through group admin. • Coordinating with cross functional team for process enhancement and implementing in Salesforce.com. SME for Territory Management system implemented with the help of DRM and iLog. • Managing Salesforce.com integration with other systems like DRM, iLog and Oracle EBS

    $15.00 /hr
    0 hours
    0.00
  2. Joana Marie Madarang

    Joana Marie Madarang

    Salesforce Administrator - Database Administrator

    Philippines - Last active: 13 days ago - Tests: 1

    - Having more than 2 years in Cloud Computing in Salesforce.com. - Extensive experience in data migration and integration using Apex Data Loader and using Import Wizard. Knows how to import records, mass updates, upsert, mass deleting records without compromising salesforce data, export records and retrieve deleted records. - Knowledgeable in using excel. Can use excel to clean .csv prior to import.\ - Have knowledge in Change Sets deployment around Salesforce.com.  ADM201 Certified Administrator  ADM211 Certified Advanced Administrator  DEV401 Force.com Certified Developer

    $6.00 /hr
    0 hours
    0.00
  3. Jay Chauhan

    Jay Chauhan

    Virtual Assistant

    India - Last active: 4 days ago - Tests: 14 - Portfolio: 1

    Hi, I am a Freelancer Virtual Assistant (VA), I have been working in this industry over 3 years. In this period of work I have worked on many projects - making travel hotel booking, scheduling appointments, Handling CRM, Quickbooks online, eBay product listing and handling, website maintenance (PHP, wordpress, asp,net), Photoshop, Google research etc. Look forward to take me on trial and then decide further. Regards, Jay

    $5.56 /hr
    350 hours
    0.00
  4. Emily D.

    Emily D.

    Personal Assistant / Project Manager / Research Assistant

    United States - Last active: 9 days ago - Tests: 2

    I have worked for two years developing skills as an Office Manager and Personal Assistant, dealing with database-management of clients, publication and website design and updates. As a Research Assistant I have worked with university professors to find resources and create lesson plans and teaching tools. I'm looking to help you with your specific needs to grow and enhance your business.

    $12.00 /hr
    51 hours
    0.00
  5. Kritine Ootib

    Kritine Ootib

    VA | Ontraport |Zoho| Odesk Recruiter

    Philippines - Last active: 10 days ago - Tests: 4 - Portfolio: 4

    CRM | Programs used - Ontraport - Zoho - Zoho Recruit - Trello - Basecamp - Joomla CRM - Wordpress (Data entry) I am looking for opportunities to hone my skills, and, at the same time, provide quality service to my employer. Ability to work in teams, ability to work under high pressure, so as to solve problems efficiently and achieve the goals set by the company and my work group. I am available 40hrs a week and I can provide you efficiency, reliability and accuracy in this job and I can do multitasking . I am also open to learning new skills and always take the extra time to research any names, acronyms, and technical terms with which I'm not familiar.

    $3.33 /hr
    35 hours
    0.00
  6. Evelyn A.

    Evelyn A.

    Bookkeeper/MYOB/Quickbooks/Peachtree/UBS Accounting/Sage ACT Premium

    Philippines - Last active: 1 day ago - Tests: 6 - Portfolio: 5

    Bookkeeper by profession, armed with vast experiences on handling finance matters is seeking opportunities to expand my career by assisting businesses remotely fulfil their bookkeeping needs. With solid 15 years background in accounting, administration, supervisory and office management. Skills include Accounting, Bookkeeping, Data entry, Accounts Receivable, Accounts Payable, Accounts/Bank Reconciliation and Auditing. I am competently qualified and superbly experienced with accounting platforms such as MYOB, Quick books, Peach tree and UBS accounting. I am also experienced in invoicing clients on their preferred portals such as Ariba, Tungsten (formerly ob10) and others. I am also proficient in using CRM soft wares such as Sage ACT Premium and FileMaker Pro.

    $11.11 /hr
    383 hours
    0.00
  7. Gaurav Sharma

    Gaurav Sharma

    Virtual Assistant

    India - Last active: 2 days ago - Tests: 9 - Portfolio: 1

    Thank you for viewing my profile! I am a detailed and thorough professional with over 10 years of administrative experience - the last seven years in a "virtual office" environment. I specialize in delivering quality services with respect for strict deadlines and high expectations. I am equipped with a dedicated home office complete with a computer, copier/scanner/fax, and color printer. I provide creative and detailed management, administrative, writing, proofreading and editing services. I excel at working under tight deadlines with strict expectations. I possess the self discipline and time management skills necessary to have served as a virtual employee for the past seven years. I can bring value to your business and help solve your administrative assistant issues. I have extensive experience in help desk support, social media, marketing, the health care field, advertising, real estate and small business management. Expertise: Data Entry Back Office Support/Help Desk Project Manager Help Desk Support Manager Extensive Admin Skills Data Entry Writing Newsletters Proofreading Editing Event Planning Travel Coordination Customer Service Experience also includes various areas of web content. I can take care of all of your needs in the areas of Management, email support,newsletters, webinar training, classified site posting, order processing, Transcription. I also have extensive experience in bookkeeping, account management, spreadsheet creation and maintenance in the Newspaper, Nursing and Insurance fields. Previous insurance license and underwriting experience.

    $3.00 /hr
    0 hours
    0.00
  8. Roberto Costantino

    Roberto Costantino

    Expert in contact center - CRM - Project Consultant

    Venezuela - Last active: 13 days ago

    • Experience in developing business cases that required application for financial resources for the implementation of a project. That Includes estimation of the required technology platform, human resource for all areas, and time estimation on all the phases of the project, until the implementation phase. • Highly experienced in call center technology areas: design and implementation of IVR's applications, predictive dialers, private telephone exchanges, CTI, among other contact center technologies. • Experienced in PeopleSoft CRM (Oracle). • Knowledge of formulation, evaluation and implementation of projects. • Experienced in analysis, design, development and implementation of solutions in various operating environments (Windows, Linux, Unix - Client / Server, WEB). • Knowledge of local area networks. • Knowledge of CANTV corporate systems, and management traffic call between public telephone exchanges of CANTV. • Management investment budget and spending. • Languages: Spanish, English and Italian.

    $16.67 /hr
    0 hours
    0.00
  9. Vanessa Alberca

    Vanessa Alberca

    Technical Support (Voice,Chat,Email)/Data Entry Professional/Researche

    Philippines - Last active: 24 days ago - Tests: 9

    I have been working as a customer and technical representative for 6 years and 5 months, and have been with IT Industry for more than 6 years. Data Entry, Sales, Information Research, and Computer Connectivity Issues are my working skills. My primary goal is to achieve customer satisfaction and great customer service experience through a job well done.

    $3.00 /hr
    0 hours
    0.00
  10. Aristotlea C.

    Aristotlea C.

    Professional Customer Service Consultant.

    Philippines - Last active: 22 days ago - Tests: 4

    I have extensive work experience from top BPO companies for about 5 years now and can guarantee employers my good service and dedication. Companies include Teleperformance and Teletech, where I took in calls for mobile subscribers in U.S. and Australia accordingly and APAC Customer Services where I took in calls from health plan members on their prescription meds and I also assisted pharmacists helping their patients get claims approved for their rightful benefits.

    $3.00 /hr
    0 hours
    0.00