Rod Ryan Lopez
Systems/Server Administrator / Network Admin / IT Service Desk Analyst
To deliver with the highest efficiency the technical skills and experiences learned combined with personal values and desirable attitudes. Meet the client’s expectation and satisfaction towards company success.
NETWORK SECURITY ADMINISTRATION:
** Proficient in Network Security and Network Problem Troubleshooting.
** Experience in configuring of High End Enterprise CISCO Routers, Summit Extreme L3 and Alcatel Switches.
** Strong knowledge in Network Configuration, VOIP and Network Design Infrastructure of LAN and WAN convergence.
** Strong knowledge in IP Addressing / Subnetting IPV4.
** Strong knowledge in Wireless LAN and 802.1x authentication network infrastructure.
** Strong knowledge in Routers with different Routing Protocols.
SYSTEMS SUPPORT AND SERVER ADMINISTRATION:
** Experience in Windows Server 2008 & 2003 Active Directory Administration.
** Experience in Microsoft Exchange 2010 / 2003 Administration.
** Server Virtualization Experience
** Experience in Hyper-V, Hypervisor or Virtual Machine
** Experience in Symantec Backup Exec 2012/2010 and Symantec Endpoint Protection Manager.
** Experience in Amazon Route 53 Domain Management.
** Strong knowledge in Windows OS platforms, Wordpress and SonicWall.
** Strong Desktop Support troubleshooting skills (Hardware & Software).
** Knowledgeable in Citrix Administration.
** Software Installation of Anti-virus, Windows and Linux Red Hat platforms.
** Virus Removal and Prevention.
IT SERVICE DESK SUPPORT (with ITIL concepts):
** 1st and 2nd line technical support; answering support queries via phone, email, remote and desk-side support.
** Maintained a high degree of customer service for all support queries and adhere to all service management principles.
** Take ownership of user problems and be proactive when dealing with user issues and to log all calls in the service desk ticketing system.
** Monitoring of ticket queue and ensure all request and issues are resolved in an efficient and timely manner.
** Set up, install and test PCs and peripherals for users.
** Served as technical resource to answer questions, identify needs, make recommendations, and carry out research.
** Maintained professional and technical knowledge by reviewing related professional publications.
** Undertake any other reasonable duties as requested by the IT Manager and Service Desk Team Leader.
** Completed and Passed Japanese Elementary 1 Course.