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Customer Relationship Management (CRM) is the art of using technology to simplify the management of customer connections and the data related to them. CRM solutions often use a combination of sales and marketing automation systems, inventory management systems and CRM databases to boost sales and improve customer service. On Upwork, the world’s largest online workplace, you’ll find CRM consultants who can manage customer relationships for businesses and professionals around the world.

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Typical total cost of Upwork CRM projects based on completed and fixed-price jobs.

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On average, 153 CRM projects are completed every quarter on Upwork.


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Time needed to complete a CRM project on Upwork.

Average CRM Freelancer Feedback Score

CRM Upwork freelancers typically receive a client rating of 4.61.

Last updated: October 1, 2015
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Christopher G.

Christopher G.

I.T Professional / Desktop & iOS Device Technician

Philippines - Tests: 13

I aspire to secure the position of a I.T Professional where my 8 years of experience and knowledge in software installation, hardware installation, networking, troubleshooting, internet configuration, iOS Device troubleshooting, documentation, data controlling, data entry and data migration can be put to use within a company for achieving it's goals and targets.

84% Job Success
$5.00 /hr
7,306 hours

Sheila marie M.

Sheila marie M. Certified System Administrator

Philippines - Tests: 2 - Portfolio: 2

I started my passion in Salesforce for almost 3 years back. It all begun, when I joined a Salesforce vendor company that caters Support for Salesforce customers. Yes I was part of technical support. When I realized that I need to grow my career, I decided to get out and look fpr opporunity outside. So I became a freelancer, providing the best service I can give to my clients. Sharin_the knowledge I learned and skill I gained in Salesforce. When I was in technical support, I encountered different types of Salesforce queries/issues. My expertise lies in configuration, customization and automation (Formula, Workflow, assignment rule,, etc). Through the years I was able to gain my knowledge in maintaining data quality (importing records, updating , exporting,, etc). Analyzing companies revenue, pipeline reports and dashboards, forecasting. My tenure in this industry has moved my career to the next level, when I started doing migrations of databases. I was able to maintain the certifications I had in Salesforce. Just recently I took my maintenance certification for Dev 401.

89% Job Success
$11.11 /hr
230 hours

Pratika Kumar Rana

Pratika Kumar Rana

Mac/iOS Developer / Senior Web/Java Developer

China - Tests: 13 - Portfolio: 16

Hi, Masters in Computer Science. 6+ yrs of experience in IT Industry. Successfully completed many enterprise grade applications in Java for large companies to small companies to individuals. Created many applications for iOS and Mac OS X. Brainbench Certified on Mac OS X. Experienced in Objective-C, Cocoa, Cocoa Touch, Core Data, XML, XCode and other Mac technologies. 13 years of experienced in Mac OS X 16 years of experience in Microsoft Windows Realtime work experience in multiple domains using Java, J2EE, Struts, Spring, Webservices, Hibernate, JPA, JSP, Servlet, MySQL, SQL Server, Oracle, PostgreSQL, SQLite, JavaScript, Ajax, CSS, HTML5, jQuery, JSON, jQueryUI, Ant, Maven, SVN and Git. Experienced in Microsoft Office, Adobe Photoshop, Adobe Acrobat Pro for Mac and PC, Apple iWork. Have excellent troubleshooting skills in any platform. Services Offered: -------------------------- Mac and iOS App Development Java, J2EE Development Database related services Technical support for Mac One thing I can guarantee that, your work will be done perfectly and within time. And that's too with a reasonable price. Looking forward to work with you. For Demo of my portfolio projects, please ask. Thank You.

80% Job Success
$17.00 /hr
453 hours

Le cecile D.

Le cecile D.

Excel Expert/Marketing Analyst/Data Encoder

Philippines - Tests: 5

I am a Marketing analyst with over a year experience in the field and with over 4 years experience total being a workforce analyst. Anxious to provide service in statistical analysis and other areas such as data analyst and customer service and support. I am currently working as a Marketing Analyst Supervisor and have a previous experience as workforce analyst, specifically working on schedules, and data analysis. I have an advance proficiency in MS Office especially Excel. I have experienced using the following CRM; Salesforce Oracle Incontact

100% Job Success
$7.78 /hr
2,357 hours

Jodylee dale V.

100% Job Success
$5.56 /hr
9,125 hours

Nolissa Legaspi

Nolissa Legaspi Agency Contractor

Lead Generation/Research/Admin Support Expert

Philippines - Tests: 2 - Portfolio: 5

To ensure buyers' satisfaction by delivering my utmost strategies in Staffing & Recruitment, Office & Project Management, Market & Web Research, Lead Generation, Customer Service, Data Entry, & Transcription.

Associated with: TeamProject

98% Job Success
$11.11 /hr
12,023 hours

Avon Christine Joy Novales

Avon Christine Joy Novales

Virtual Assistant/ SEO Specialist/Recruiter

Philippines - Portfolio: 1

I have been working as a virtual assistant for over 5 years now. I am experienced with: - HR duties - Website creation - Wordpress - basic accounting -Market research - Data entry -Team Management - Answering telephone or email for queries of customer or clients. - Managing Facebook and Twitter accounts - Outbound calling - experienced on Microsoft, Excel, PowerPoint, Publisher and Word - i can also work on SEO -email handling - data base handling Im Seeking an opportunity that my experience and my skills will fit in. Im a team player, responsible and im very dedicated and serious when it comes to work.

98% Job Success
$5.00 /hr
4,229 hours

Abegail Perez

Abegail Perez Agency Contractor

Excellent VA, Account Manager, Best CSR, LinkedIn Recruiter,


I have been working with call center industry for more than 5 years. I have experienced Inbound, Outbound, Inbound sales, Billing account Email and Chat Support and other forms of Customer Service. I am also an expert Appointment Setter for B2B and B2C campaigns. For more than a year, I have been working at home full time especially with and I can see better future lying ahead of me. My main goal is to be able to provide the most efficient service and share my knowledge and skills to every client I am working with. I would also like to develop my expertise in each field. I am also a Spanish Speaking CSR. I have worked with different clients online doing SEO projects in different niche. I am a freelance writer on different blog platform sites such as Squidoo, Hubpages, Bukisa and Triond.

Associated with: Dedicatedlanzers

$8.89 /hr
481 hours

Paraloman Pulgo

Paraloman Pulgo

Certified Research Specialist - Tech and Start-ups

Philippines - Tests: 2 - Portfolio: 6

Over 7 years of responsible corporate & freelancing experience as an Administrative Assistant with a proven record of accomplishment in the areas of customer relations, technical support, MS office, data entry, web research, email response handling, decent typing speed and general office operations. Seeking for a place where I can show my exceptional administrative skills, outstanding communication and interpersonal skills combined with leadership skills that allow me to work effectively with minimal supervision where I can be valuable resource to your company.

100% Job Success
$5.56 /hr
15,878 hours