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Last updated: October 1, 2015
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shira reis

shira reis

Admin\Customer Service Agent

United States

I have experience as a Realtor's assistant. This is supplemented with some experience in leasing and property management. I have a strong background in customer service with experience in a call center, data entry, and lead follow-up. New software platforms are quickly learned. Excellent oral and written communication skills; Clear diction and professional voice; Ability to work well with culturally diverse populations; Excellent organizational and planning skills; Ability to manage complex issues creatively and effectively; Ability to prioritize to manage multiple deadlines; Strong time management skills; Adapt easily to new software as needed.

$11.11 /hr
0 hours

Dexter Monte De Ramos

Dexter Monte De Ramos

Customer Support, Virtual Assistant, Project Manager, Quality Control

Philippines - Tests: 4 - Portfolio: 1

My past and present jobs revolve around providing good quality customer service. My main responsibility has always been about making clients happy. Let me describe my job tasks starting from my present job then my past job. At the present, I am working as the executive virtual assistant of the president of a US-based website company for real estate agents since July 3, 2014. My position involves many tasks such as calling clients, customer service and support through email correspondence, managing projects, quality control, research and support lead. During the start of my shift, I confirm appointments with clients then acknowledge receipt of tech support tickets and other kinds of emails/inquiries/requests. My main role at the start of my shift is to let clients know that we received and are working on their queries. Then I assign tech support issues to our tech support staff. Right now there are three of them. Pretty soon there will be five of them who I need to manage altogether. Thankfully, my boss hired me an assistant who helps me get my tasks done. I keep track on tasks that are on top priority and make sure that all tech support staff are working on them. While I assign other staff to build websites of new clients, others are assigned to fix issues or do upgrades on the websites of existing clients. I provide them clear instructions to meet the clients' needs and then update the clients on their tickets. When tech support staff say that they are done with their tasks, I do quality control checks before confirming to clients. During my free time at work, I spend time on watching internal training videos and reading company SOP's and tutorials. That made me eventually learn tech support tasks one at a time. During busy times, I help tech support staff on their tasks such as integrating CRM on a client's website, updating website content, correcting website forms and researching on a tech support issue. I learn new tasks almost everyday. Our tech support staff always have questions on their tasks and I answer them or help them find the answer. I train them when I need to. Prior to my present job, I worked as a technical/customer support representative at a call center company. I was enjoying my job for two years and two months which turned out to be technical support, customer service and billing support all in one. I took incoming calls and helped customers in fixing their internet, phone and television issues. That work experience made me become a skilled technical support and customer service provider with a variety of experience and a positive attitude. The summary of my knowledge and skills are: email support, customer service, virtual assistance, appointment setting, phone support, call handling, Dropbox, Google Docs, Google Drive, Google Voice, Infusionsoft, Basecamp, IDXBroker, iHomefinder, Kayako, Gmail, Top Producer, support lead, problem solving, multi-tasking, data entry, ability to solve problems quickly, pays attention to details, types fast, has sufficient knowledge about MS Office and learns new skills rapidly. Being a positive person and a problem solver, I have proved to my boss that I am a rockstar VA and customer service specialist. My hunger for knowledge and dedication at work have made me become a great freelancer that I am now.

Groups: Pro Customer Service

$6.67 /hr
2,561 hours

Marisol Davis

Marisol Davis

Closed-Caption, Subtitling, Transcriptionist

Philippines - Tests: 2

I've been in the business for almost 10 years now, both in captioning and transcription. I am responsible and dedicated in finishing tasks given at hand. Knowledgeable in computer and appropriate computer software used for captioning and transcription. In applying for a position, I will be using not only skills I've acquired through my previous job experiences, but also experiences I've had in life. Ability to meet strict deadlines, strong attention to details, and having professional attitude are the traits that makes me a good employee.

$4.00 /hr
0 hours

Jhoana Villegas

Jhoana Villegas

Customer Experience Specialist

Philippines - Tests: 3

My name is Jhoana Villegas, 38 years old. I am a stay at home Mom and I have one dependent, he's 10 years old, smart and loving. I am a college graduate, and I hold a degree of Bachelor of Science in Computer Science. I have had the opportunity to work with one of the most amazing BPO in the Philippines, where I worked as a Team Leader. I have 10 years of extensive customer experience. I assisted customers mainly with their complaints. The medium of communication used are voice and email.

$5.56 /hr
264 hours

Mary Jane Villena

Mary Jane Villena

Exp. Data Entry/ Translator/Editng/Typing Job/Posting

Philippines - Tests: 1

Thank you for viewing my profile! I am a detailed and proffesionaI Freelancer. I specialize in delivering quality service with respect for expect deadlines and high expectations. Iam equipped with a dedicated home office complete with a computer.printer and scanner.. I'm looking for clients that are seeking experience and quality over quantity.

$3.00 /hr
0 hours

Maricris Vasallo

Maricris Vasallo Agency Contractor

Excellent Customer Service

Philippines - Tests: 3

Accepting challenges is the foundation of my life experiences and something I do with confidence. I have completed a 16-year education. You will find me a totally dedicated individual, spontaneous, and communicative. You can trust me to work unsupervised and patient enough to handle people and work with colleagues.

Associated with: F.I.R.M Solutions

$3.36 /hr
859 hours

Syed Noor E Mostofa

Syed Noor E Mostofa

dataentry,customaer service,telemarketing,microsoft office

Bangladesh - Tests: 2 - Portfolio: 1

  Career Objective: To provide the organization the highest possible marketing output that would position the company to set up a long term image in the competitive market. Career Summary: Sales Man with more than 2 years of sales and distribution experience. Expertise in setting up distribution channel. Specialization: Fields of Specialization Description Consumer Durables - Sales & Marketing   Quick learning ability Prepare business plan and introduce a new brand in market. Young, energetic, enthusiastic and self-motivated. Good communication and interpersonal skills. Good analytical skills in problem solving area. Ability to work under pressure. Open minded to adapt with new and challenging situation.  

$4.50 /hr
0 hours

Rose C.

Rose C.

Quality Ivy League Word Formatting Expert and Fast Typist 120+ wpm

United States - Tests: 4 - Portfolio: 2

I strive for perfection and client satisfaction, provide high-quality word processing services with rapid turnaround, and guarantee a polished product with minimal errors, for a reasonable rate. I worked as a full-time Word Processing Specialist for ten years in large NYC law firms, specializing in formatting and conversion. I type over 120 words per minute. My Bachelor of Arts degree is in English Literature. Previously, I had been freelancing only intermittently during graduate school. But now that I recently graduated and underwent ankle surgery, my availability has considerably opened up. I am interested primarily in one-off, short-term, and long-term formatting, conversion, and typing work at this time. Thank you for your consideration!

$30.00 /hr
0 hours