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Complaint Management Job Cost Overview

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Time needed to complete a Complaint Management project on Upwork.

Average Complaint Management Freelancer Feedback Score

Complaint Management Upwork freelancers typically receive a client rating of 4.45.

4.45
Last updated: August 1, 2015
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  1. Laurence dan B.

    Laurence dan B. Agency Contractor

    Email Handling,Customer Service, collections, mangement, training,

    Philippines - Tests: 5

    I have been in customer service for 10 years. I started in 2002 and my experience, played a vital role on my goal. I was a part of the Training team, a Manager and a Customer Support Representatve. I understand the vital role of training the agents in any operations of a business. This is what I have taken part in the years I have been in the business. To know what you can about what you support and to always go an extra mile for the customer.

    Associated with: TRISIS Contact Solutions

    $12.22 /hr
    722 hours
    4.60
  2. Michael Roy Ayala

    Michael Roy Ayala

    Experienced Team Leader for Customer Service, Sales and Back Office

    Philippines - Tests: 2

    Ten years of solid working experience in the field of Customer Service, Sales and Back office, demonstrating a wide range of competencies in strategic and tactical roles, as well as leadership responsibilities. Proficiencies include extensive sales and customer service (call and email/chat support), Healthcare and Insurance products, strong communication skills, people management and talent development, global sensitivity through working in an environment of diverse cultures, strategic planning, versatility and change management. Experienced in: • Operational Excellence: Part of the team who oversees compliance of each program in terms of OPEX in Accenture. • Team Management: Handled several teams in both sales – inbound and outbound, customer service - handling phone calls and chat support, back office – data entry, validations and adjustment, background investigation. • Training Support: Conducted several sales training to enhance team’s sales performance to ensure that sales target will be achieved consistently. • Program Management: Organized and led successful project events, employee engagement programs, rewards and recognition activities, marketing initiatives and climate surveys • Business Development: Experienced in working on process migration which involves process documentation, overseeing teams both onshore and offshore, coordination with onshore managers to ensure that SLAs are consistently met for both productivity and quality.

    $7.78 /hr
    643 hours
    0.00
  3. Angelyn C.

    Angelyn C.

    Administrative Assistant, Virtual Assistant, Customer Care Asscociate.

    Philippines - Tests: 3

    A Registered Nurse. I've worked in Dubai for 1 year as an Administrative Assistant. I provide assistance to staff in handling special projects,managed the booking for Hotel & Air ticket, I'm responsible to make the payslip and I also act as an accountant. Prior to that, I also worked in a Call center Company as a Customer Care Associate for almost 2 years. I've research problems, answer questions and offer solutions. Handles a lot of phone calls and spends time entering data into a computer. Some requests are handled through e-mail. WIth in 6 months of working there, they appointed me to be the POC (Point of Contact) in the account. I'm the one who's responsible for Supervisor Call. We also do upsell. Here are my qualifications:  Knowledgeable in using MS Office(Word, Excel & Power point)  Can work with minimal or no supervision.  Relates well to people.  Quick Learner.  Organized.  Trustworthy and reliable

    $4.44 /hr
    31 hours
    0.00
  4. Cjeah Fernando

    Cjeah Fernando

    Customer Service | HR Coordinator | Data entry | Virtual Assistant

    Philippines - Tests: 4 - Portfolio: 1

    I have 6 years experience in Customer Service. In oDesk, I want to establish a career in customer service support (voice or non-voice), data entry, administrative work, recruitment and as a virtual assistant. I can do different types of administrative work like researching, data mining , and others. My goal is to provide my clients 100% quality work that will lead to satisfied clients and a good relationship with them. I would like to make use of my craft and skills to be known as a good contractor and someone dependable and reliable. To gain more knowledge through experience and make me a more professional individual. Honesty, patience, hardworker, responsible, excellence and quality work are just the few words I keep in mind each time I work on something. I possess extensive experience in Customer service, I am diligent, target-centric and result-oriented, I am efficient in sorting out instantaneously all kinds of service and products needs of the customers.

    Groups: Pro Customer Service

    $6.67 /hr
    4,316 hours
    4.80
  5. Mary Kris Malto

    Mary Kris Malto

    Call Center Quality Supervisor / Policy Writer / Executive Assistant

    Philippines - Tests: 6

    I have a virtual assistant experience which I have developed my ability to manage social media channels, email marketing, and database managements. I also possess 3-solid years of experience handling a Quality department for a BPO company where I've honed my skills as a policy writer, acted as a liaison of Quality Processes to Operations and the Training team. I can say that I have a keen eye on details and have a strong interpersonal skills. I also can easily adapt to a fast-paced working environment. I am amenable to work part time / full time depending on the business need. I am also committed to stay for a long term contract so long as my client still needs my knowledge and abilities in making his/her business profitable.

    $5.00 /hr
    159 hours
    5.00
  6. Yvette ivy yvonne S.

    Yvette ivy yvonne S.

    Team leader,Supervisor, Manager, Quality Assurance Specialist, CSR

    Philippines - Tests: 10 - Portfolio: 8

    I am currently looking for a full time position in an environment that offers a greater challenge, increased benefits for my family, and the opportunity to help the company advance efficiently and productively. My objective is to leverage my experience while continuing to be challenged. I have more than 10 years of experience working in the BPO / Call Center Industry delivering technical support, customer service, and sales service. My background in Management, Account Management, Project Management and Technical Process Management represent a unique combination of disciplines. Personally, I have the drive and determination to consistently achieve success as a leader in all of the organizations that I have worked with in the past.

    $11.00 /hr
    3,151 hours
    4.29
  7. Martin Galis

    Martin Galis

    Customer Service Professional

    Slovakia - Tests: 2

    I am residing in Bratislava, Slovakia, where I can offer my service as a part or full time freelancer. Recently, I have returned from long almost 4 months trip around South America and now, I am ready and excited to start working. Before I left on a career break, I had been working at IBM for several years, most lately at application management function. My sooner jobs included a work for an NGO and a summer jobs in USA during my studies. All my jobs gave me a lot of useful knowledge and both soft and hard skills. I consider myself strong in customer support, communication, writing, problem solving. I love learning new competences and broaden my experience. I never stay on one position for more than 2 years, as I want to constantly develop myself. I consider myself as hard-working, reliable and adaptive to new environment. My new position in IBM has also prepared me for high levels of stress. If my profile sounds promising, feel free to contact me, I am looking forward to work with you. Thank you for reviewing my account. Kind Regards, Martin

    $12.00 /hr
    1,052 hours
    5.00
  8. Shermie L.

    Shermie L.

    Rockstar Customer Support with Excellent Record

    Philippines - Tests: 5 - Portfolio: 1

    My goal is to work in an independent at home environment leveraging my personal abilities and strengths, augmented with the considerable experience and skills achieved through my relevant work history. In my experience as an administrative and customer support I have performed various administrative duties including both email and phone responsibilities.

    $6.67 /hr
    3,954 hours
    4.44
  9. Cheyser Mariano Herrera

    Cheyser Mariano Herrera

    Cheyser Herrera

    Philippines - Tests: 5

    I am very well-oriented with phone ethics. I have 2 years experience in the BPO industry as a Customer Support Representative. I handled inquiries, reservations, changes and cancellations. I also handled complaints and refunds. Top 1 Customer Support Agent with Expedia four times in 1 year. I was promoted as a tier 2 agent as supervisory position for agents under tier 1 positions. Rest assured that I will provide excellent Customer Service.

    $5.56 /hr
    6,493 hours
    4.25
  10. Daniel D.

    Daniel D. Agency Contractor

    Email / Chat / Complaints Support | Zendesk | LiveChat

    Philippines - Tests: 5

    I have been working in the customer services industry for the past 5 years, being in the online gambling industry with William Hill Online. I was able to handle email and chat support for the whole 4 years, 8 months as a customer representative, more than 2 years as a Shift Manager, and 10 months as a Complaint / Compliance Officer. My previous work experience would show that I am a fast learner, and can work my way through the back-end with a minimal supervision. I have advanced computer troubleshooting skills, and a critical thinker. I can say that I am committed to my work and would like to work for a long time with a company who will value my contributions and efforts.

    Groups: Pro Customer Service

    Associated with: MAGNIFICO, DMGX Services

    $7.78 /hr
    6,992 hours
    5.00