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Customer Relationship Management (CRM) is the art of using technology to simplify the management of customer connections and the data related to them. CRM solutions often use a combination of sales and marketing automation systems, inventory management systems and CRM databases to boost sales and improve customer service. On Upwork, the world’s largest online workplace, you’ll find CRM consultants who can manage customer relationships for businesses and professionals around the world.

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CRM Job Cost Overview

Typical total cost of Upwork CRM projects based on completed and fixed-price jobs.

Upwork CRM Jobs Completed Quarterly

On average, 153 CRM projects are completed every quarter on Upwork.


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Time needed to complete a CRM project on Upwork.

Average CRM Freelancer Feedback Score

CRM Upwork freelancers typically receive a client rating of 4.61.

Last updated: October 1, 2015
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Monish Nerlay

Monish Nerlay Agency Contractor

Project Manager (PRINCE2 Certified)

India - Tests: 1 - Portfolio: 1

Began my career as a fresher with GE and learned everything about the business methodologies and work culture. Having spent 6 years down the line and worked with major processes & Projects with UK, US, NZ clients and have hands on experiences in Team handling, Customer/Client co-ordination and Technical troubleshooting. As as Project Administrator, i am through with Gantt chart for Project management, Team Viewer/Webex, CRM.

Associated with: A.N.S.U. Services

$6.67 /hr
0 hours

Yuriy Zaytsev

Yuriy Zaytsev

Data Entry | Customer service | Russian-English translation

Russia - Tests: 7 - Portfolio: 1

Hi, I'm interested in ongoing long term positions only; and I can perform smart, reliable, and diligent help in these fields: - bilingual RU-EN customer service; - Russian <-> English translation; - eCommerce data entry; - office data entry; - bilingual RU-EN Internet researching; - minor PhotoShop; - admin's support of different eCommerce projects. If you have found a matching point, don't hesitate to contact me. ----- russian, english, rus, eng, ru, en, ru/en, en/ru, rus/eng, eng/rus, trans, translator, translation, expert, wp, wordpress, joomla, magento, bitrix, ocr, data entry, pdf, office, pshop, photoshop, teamlead, team lead, seo, research, researching, search, customer service

100% Job Success
$7.78 /hr
10,712 hours

Melanie Trinidad

Melanie Trinidad

Rockstar Virtual Assistant and All Around Admin Support

Philippines - Tests: 4 - Portfolio: 4

My objective as a freelancer is to provide quality and reliable service contributing to the success of individuals or professionals seeking Data Entry, MS Word, MS Excel, and Acrobat/PDF services. My skills are not limited. I am open to handle other related tasks. My eagerness to learn and develop further skills makes me a flexible and highly motivated contractor. All contracts with "No feedback given" resulted from contracts which oDesk ended due to inactivity or contract has been updated/renewed.

100% Job Success
$8.00 /hr
4,978 hours

Edmund Yubal Ondez

Edmund Yubal Ondez

Infusionsoft Virtual Assistant, Web Researcher and Data Entry Expert

Philippines - Tests: 12 - Portfolio: 4

I am a friendly, outgoing and reliable individual who works well under pressure both as part of a team and on my own initiative. I strive to be punctual and efficient in everything I do and am extremely productive in a high volume, high stress environment. I am interested to interact with people and customers wherever possible, as I am a very motivated person and I am also passionate about delivering excellent customer service. My Infusionsoft CRM experience is 5 years and currently working on it. Types of Businesses that I have worked with using Infusionsoft CRM ->Catalyst Funds - Home IFS Admin, Appointment Setting and Lead Generation 1.9 years -> Laws Marketing and Consulting Personal Assistant to an Infusionsoft Certified Consultant 1 year ->The Mutrux Law Firm IFS Admin 6 months And other type of businesses who have used my help for a short period of time. IFS Admin Tasks: Importing Contacts Data Cleanup Tag & Category Creation Preparation/Customization of newsletters and other broadcasts on a schedule Preparation/Customization of email Templates for campaigns Customization,implementation and testing of campaigns Running reports and management Setting up products and subscriptions Setting up order forms and shopping carts Custom Order Form Skins Custom Shopping Cart Skins Custom Web Forms Setting up and managing discounts and promo codes Affiliate Setup & Management Customer service And more!

86% Job Success
$5.56 /hr
1,890 hours

Lidya R.

Lidya R.

Web Researcher, QC, Data Entry, Team Lead, Ad Posting, Social Media

India - Tests: 3 - Portfolio: 1

I am an ambitious person with a appetite for Hard work and success. My goal is to establish good relationship with my Clients and to build a good career path that's why I chose oDesk as my working platform. I strongly believe that the companies growth is an employees growth so definitely I will work hard with utmost dedication for the growth of the company. I have 10+ years of experience in Business Process Outsourcing segment and worked in different fields such as Web Research, Data Entry, Online Data Entry, Article Submission, Press Release, Maintaining Website backend, Form Filling, Video Uploads, Social Media's (Facebook, Twitter & Linkedin), Online CRM and Conversion of PDF files and Image files, etc. I am a quick learner and always interested to learn new technologies and aspects. One of my positive quality is good observation and analyzing skill that helps me to quickly and effectively understand the strategies and descriptions of the project which always help me for the successful completion of the job. Since I have multi tasking ability and as a hard and smart worker, I assure that I will work as per your terms and conditions with utmost dedication and will provide quality delivery of jobs.

99% Job Success
$6.67 /hr
13,036 hours

Ghouse Mohiuddin Peerzade

Ghouse Mohiuddin Peerzade

Virtual Administrative Assistant and Admin. Support

India - Tests: 24 - Portfolio: 7

Specialized in Email marketing (Aweber and Vertical response), Infusionsoft and Highrisehq automated marketing, social media marketing, Wordpress blog management, Real Estate assistance, Newsletter formatting & setting up email campaigns, web research, data entry, Admin. support. I've been a hardworking technical support and customer service representative. It is my strong determination to maximize and utilize my time and skills effectively in doing productive projects at home. I have provided many kinds of data entry services for companies and small businesses. My objective is to help companies while also keeping my skills sharp. I am a quick learner and you can count on me to get the assignment done. My Expertise Fields: Virtual Assistant Email marketing Handling Aweber and Vertical response Blog management Newsletter formatting Social media management Admin Support Data Entry Data Processing Internet Research Data Mining Blogging Photoshop An expert in compiling and analyzing; data using Microsoft Office programs including Microsoft Word, Excel, PowerPoint and Outlook. Abilities to post articles on Ezinearticles, other top article directories, Wordpress blog mangement, social bookmarking, Aweber autoresponder management, Vertical response, etc.

100% Job Success
$5.56 /hr
6,013 hours

Elizabeth S.

Elizabeth S.

Project manager, ethnographer and avid knitter

United States - Tests: 1 - Portfolio: 1

I have a very diverse professional background, from the military to human rights non-profits and retail telephone customer service to running a restaurant in Costa Rica, I have pretty much done it all. I love learning new things and I like solving problems. I believe in hard work and delivering a product I'm proud to put my name on.

94% Job Success
$44.00 /hr
56 hours

Stefan Budai

Stefan Budai

Automated Data Extraction and Data Entry Expert

Serbia - Tests: 1 - Portfolio: 4

I have extensive expertise in program and project management, as well as market research, data analysis, team spirit, good ability to adapt to multicultural environments, gained through my work experience abroad, good communication skills gained through my experience as sales manager. Leadership, sense of organisation (experience in logistics), good experience in project or team management. I also offer a wealth of knowledge, speed and skill with Microsoft PowerPoint, Excel, Word and Outlook. Good command of quality control processes.

78% Job Success
$5.00 /hr
11 hours

Maria danica D.

Maria danica D.

Title Examiner | Data Entry Specialist | Real Estate Virtual Assistant

Philippines - Tests: 6 - Portfolio: 13

Honest, fast, efficient, responsible and reliable freelancer with 2000+ hours on oDesk. My Skills Competency: -Title Examining -Real Estate Virtual Assistant -Title Search -Real Estate Listings -CRM Data Entry (myDesktop, Zoho, TopProducer, Box+Dice, Wise Agent, Batchbook, Mojo CRM) -Wordpress Data Entry -CMS Data Entry -Data Entry with 45 WPM (Word, Excel, Google Spreadsheet, PDF to Word/Excel) -Email Handling -Customer Service -Email Marketing -Data Collection -Data Mining -Web Research -Virtual Assistant/Personal Assistant I have been trained for 5 years to deliver an exceptional quality to every projects I have handled. I was trained to be a reliable, to work under pressure. I've trained my self in multi-tasking. I learned to be more organize and efficient. I have a broad experience in doing Title Search projects. I have been a Title Examiner in one of the leading US Title Insurance Companies. I review and examine Real Estate properties in the U.S using different systems. Examine all the documents gathered such as: Deeds, Mortgages, Liens, HOA, County Clerks Records, Public Records, Foreclosures, Judgments, Court Cases, Probate, Last Will, Divorce and other suspicious Documents and also other encumbrances. Prepare the final Title Report which is error free and send it directly to the client. I am fast learner, deadline oriented and with high attention to details. I am also hard working, sincere, trust worthy, responsible and God fearing person.

99% Job Success
$6.67 /hr
3,367 hours

Lynn Morcilla

Lynn Morcilla

Accountant / Bookkeeper / Office Administrator

Australia - Tests: 8

I am a graduate of BSBA major in Financial and Management Accounting in 2003, seeking the opportunity to implement my knowledge and skills and make a contribution to your organisation. I have experience in all of the areas encompassed by this role through both work and study, with more than 9 years of accounting experience including accounts payable, accounts receivable, payroll, bank account reconciliations, bookkeeping and financial statements preparation with additional contribution to the company as an administrative support if necessary since I have acquired an Office Administrator role for 4 years. In addition, I bring a wealth of other essential skills and qualities that I have developed through study and various work experience: teamwork and communication, time management, attention to detail, presentation skills, customer service and the ability to meet deadlines. You will find me to be a positive, motivated and hard-working person who is keen to learn and contribute. Given the opportunity, I would apply myself with enthusiasm to all tasks, ensuring that I get the job done accurately and efficiently.

97% Job Success
$10.00 /hr
268 hours