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Hire a CRM consultant today to manage business relationships and organize customer service, marketing and sales data. CRM consultants can set up email systems, manage call centers and find custom CRM solutions for all your business needs.

Customer Relationship Management (CRM) is the art of using technology to simplify the management of customer connections and the data related to them. CRM solutions often use a combination of sales and marketing automation systems, inventory management systems and CRM databases to boost sales and improve customer service. On Upwork, the world’s largest online workplace, you’ll find CRM consultants who can manage customer relationships for businesses and professionals around the world.

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CRM Job Cost Overview

Typical total cost of Upwork CRM projects based on completed and fixed-price jobs.

Upwork CRM Jobs Completed Quarterly

On average, 152 CRM projects are completed every quarter on Upwork.

152

Time to Complete Upwork CRM Jobs

Time needed to complete a CRM project on Upwork.

Average CRM Freelancer Feedback Score

CRM Upwork freelancers typically receive a client rating of 4.59.

4.59
Last updated: August 1, 2015
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  1. Carolina L.

    Carolina L. Agency Contractor

    Data Entry and Web Research Specialist

    Philippines - Last active: 16 hours ago - Tests: 11 - Portfolio: 9

    I am an experienced Data Entry Specialist. My previous projects here includes Data Entry/ Web Research/ vTiger CRM/ Data Mining and Ad Posting / PDF Bookmarking and Redaction /LinkedIn Lead Generation My skills and qualifications are: -fast learner and can work independently -proficient in MS Office -dependable, patient and hardworking -has a keen eye for details and puts emphasis on quality and accuracy -experienced Technical Support (Dell /SanDisk / Epson) and Customer Service Representative (US Airways/ America West)

    Associated with: Reliable Online Workers

    $5.00 /hr
    2,348 hours
    4.94
  2. Wesley Soza

    Wesley Soza Agency Contractor

    Customer Service Specialist

    Nicaragua - Last active: 16 hours ago - Tests: 9 - Portfolio: 3

    First and foremost, thank you for visiting my profile. Hi, my name’s Wesley Soza. I’m sure that what brought you here is the need to fill an opening at your company; you’re looking for the best customer service agent to serve your clients at an affordable price. If you take a couple of minutes to read over my profile; I’m sure you’ll feel confident, knowing that you've found the right person! I've been a customer service specialist for 5 years now, with over 2 years of previous sales and telemarketing experience. I also have call center supervising experience from a previous job that I held. I've over 2300 oDesk hours worked; and wonderful feedback from my previous employers. I love being able to help others and have always been referred to as a very friendly person. I grew up in California. I decided to relocate to Nicaragua back in 2010 to be near my family. I’m fluent in both English and Spanish; providing bilingual services on top of Outstanding support to your clientele. I’m near shore; so time difference is not a problem. I’m currently only: 2 Hr. behind EST, 1 Hr. ahead of PDT, currently even with MST. Providing me with the flexibility to fit around your business needs and time schedules. My objectives are to provide as much assistance as possible to your clients, making sure to always keep a positive attitude among our clients and team-mates alike. To always make sure that I pay attention to details, in order to make sure that I provide outstanding support for your clients. I'm aware of the 3 most important elements in outstanding service. 1.) Developing a customer-friendly attitude. 2.) Expanding your definition of service. 3.) Reconsidering who your customers are. The difference between knowing them and living them takes commitment and practice. I also know some very important statistics on customer service as well; 1.) Consumers spend up to 10 percent more for the same product with better service. 2.) When consumers receive good service, they tell an average of 9 to 12 other people about it. 3.) When consumers receive poor service, they tell up to 20 people about it. 4.) The likelihood that customers will repurchase from or patronize a company whenever their complaints are handled quickly and pleasantly is 82 percent. 5.) When service is poor, 91 percent of retail customers refuse to go back to the store. Communication is not just about talking. It’s also about; body language, writing, speech, having empathy, and the ability to pay attention to their needs we live in a world with more online interactions today than ever before! I take pride providing my services, It’s too easy call oneself a Customer Service Agent as a lot of people do just to make a profit out of this business; however, it takes passion, dedication to this field to be able provide OUTSTANDING CUSTOMER SERVICE. This is what I strive for every day I wake up! That’s why I've invested part of my earnings from oDesk to equip myself with two internet back-ups as well as an emergency electrical power supply. I'm currently trying to get better with each day learning new skills that will allow me to provide more assistance to your company. You can view the certificates I've earned at one of the leading online learning platforms through this link: http://www.lynda.com/AllCertificates/User/4608352 Thank you, I know it was a long read; I tried to make sure I shared as much about me as possible in order for you to get an idea of the type of person I am. I hope to hear from you soon! Take care, and thanks for taking the time to read my profile once again. ***At the moment I am not taking on Cold Calling/Telemarketing jobs, I apologize about this, hopefully in the future we can work together ;)***

    Associated with: International BPO Services, LLC, MediaSpork, Ink Global Marketing

    $8.89 /hr
    3,179 hours
    4.89
  3. John Ray Pantaleon

    John Ray Pantaleon

    Magento, Ebay Listing, BigCommerce, Ebay, Inventory, Order Processing

    Philippines - Last active: 10/09/2013 - Tests: 12 - Portfolio: 9

    To impart my expertise in Ecommerce Content Management with an employer guaranteeing that every dollar they pay is worth it. HIGHLIGTHS OF QUALIFICATION: ► Currently I'm working with one Magento and Ebay Store. I add products, simple product image editing, order processing, managing stocks, managing attributes, managing categories, M2E Listing, Template Synchronizing, Ebay Listing, basic HTML editing for description and other admin task. ► I have great experience with Magento, Ebay and BigCommerce. ► I like to take responsibility. I'm available, approachable, and eager to keep myself busy working. ► I have excellent computer skills and have a great history here in Odesk.

    $6.67 /hr
    2,726 hours
    5.00
  4. Md Omar Faruk

    Md Omar Faruk

    Data Entry Professional & Web Research Specialist (Virtual Assistant)

    Bangladesh - Last active: 08/15/2013 - Tests: 16 - Portfolio: 6

    My aim is to be one of the more dependable oDesk professionals, providing consistently excellent quality of work. I am a results-oriented, knowledgeable and reliable individual, willing to be trained and yet can be depended on to have a few ideas up my sleeve when and where needed. I come to the job with a professional, no-nonsense attitude and the assurance that I can deliver. The jobs most suited for my skills are in the fields of web research, article writing, data entry, email handling, and the like.

    $3.33 /hr
    604 hours
    5.00
  5. Amy McHugh

    Amy McHugh Agency Contractor

    Experienced VA / Administrative Support / DTP Professional

    United States - Last active: 5 months ago - Tests: 13 - Portfolio: 25

    I have a strong background in administrative and sales support, data entry, web research, Photoshop image editing, graphic design, web design using Weebly and desktop publishing. I have proficient various computer abilities. I am quite experienced with a variety of CRM databases. I am proficient in all Microsoft applications. I enjoy learning new techniques in those applications to improve the quality and speed of my work. I enjoy building a relationship with my clients as I look forward to working with them for a long time to come. Working in an administrative support role, it is very important to me to develop good relationships with clients that I support. I know that I have succeeded in this area as my clients are very comfortable speaking with me about their needs, and trust me to provide accurate and timely support. I want my clients to know they can depend on me to provide a great service to them and their clients. I have enhanced my customer service skills, over the years, and I have earned several awards in customer service. I take pride in my job and strive for excellence each and every day. I know what needs to be done and I complete it with precision without needing assistance. I believe in prioritizing and making checklists to ensure that all tasks are completed in a timely manner. I am a quick learner and very eager to succeed in my career. Details are very important to me and I make sure that nothing is overlooked. I have ensured accuracy by implementing a system of checking my work during and after a task is completed. I am very dependable. When I say that something will be done by a certain deadline, it is always completed on time. I have become very knowledgeable and computer savvy. I am quick to become familiar with new software. I consider myself trustworthy and driven. I am a dedicated worker that is eager to learn new things. I currently use Microsoft office 2007, Photoshop CS3, and Adobe Acrobat X.

    Associated with: Prairie Branch Administrative Services Agency

    $26.67 /hr
    3,239 hours
    5.00
  6. Raphael paolo D.

    Customer Service Executive

    Philippines - Last active: 1 day ago - Tests: 8

    To partner with you and help you achieve your business goals with the use of my acquired expertise and experience. I have spent the past eight years working in the Business Process Outsourcing (BPO) / Customer Service industry. Five of which as a manager. Over the past 8 years, I have developed: - Exceptional Customer Service skills. - Excellent ability to multitask and to work in a fast paced environment, meeting strict deadlines and exceeding targets. - Excellent resourcefulness in the completion of my projects. - Excellent organization and exceptional Planning and Execution of strategies/action items. - Excellent interpersonal skills acquired through giving feedback at all levels of the organization. - Excellent coaching and counseling skills. - Excellent Issue Resolution and Customer Satisfaction/Retention ratings. Given my experience and skills background, I would be an excellent addition to your team.

    $7.78 /hr
    10,988 hours
    5.00
  7. Felix Bolivar

    Felix Bolivar Agency Contractor

    IT Consultant, Business development

    Venezuela - Last active: 1 day ago - Tests: 22 - Portfolio: 4

    I'm an IT consultant with extensive experience in: Software evaluations, software project management, IT Consultancy, Business Intelligence, Pentaho, Talend ETL, JasperReports, iReport, Crystal Reports, SQL development (queries, jobs, stored procedures), wordpress site maintenance, apache server knowledge, software implementation and support. Entrepreneur, innovative, like to work in teams. English, Spanish.

    Associated with: Asesortech LA, GB Integradores

    $18.00 /hr
    438 hours
    5.00
  8. Cathy Fanning

    Cathy Fanning

    Professional Outsourcing Consultant

    Australia - Last active: 2 months ago

    I am a Melbourne, Australian based independent contractor. I am a Microsoft, Quickbooks (Reckon), MYOB, Xero and Microsoft Partner and have extensive experience with various desktop and cloud accounting systems. I look forward to hearing from you and helping you with your project requirements.

    $25.00 /hr
    16 hours
    4.00
  9. Kysun D.

    Kysun D.

    Salesforce Certified Consultant/Administrator/Expert, 7+ years Exp.

    India - Last active: 16 hours ago - Tests: 1 - Portfolio: 5

    7+ years of working experience as 'Salesforce CRM Consultant'. I am Strong in Salesforce CRM Implementation, High level of Administration, Company setup, All types of Customization, Configuration, Data quality management and Data migrations from & to Salesforce. Customizing Reports, Dashboards, Snapshots, Approvals & Workflow actions,Validation rules and Assignment rules. Creating custom applications, objects, fields, records, Page layouts and linking them to standard objects. CSV imports/exports and many more in Salesforce. I have expertise knowledge in MS-Office Suite.

    Groups: salesforce.com

    $27.78 /hr
    8,303 hours
    4.51